armed security officer

security officer

security supervisor

contract manager

quality control manager

MaxSent

I worked for Maxsent as a security officer at Legacy Place in Dedham. I really enjoyed my job there. Legacy place is a large outdoor mall.  My job was to patrol the property on foot and/or drive the security vehicle. I've had other security jobs where I was stuck at a desk for 8-12 hours a day where it got so boring and mundane.  With this job, I was able to be outdoors in the mall walking, talking and engaging with the customers which is what I enjoy doing.  My manager had us focus on customer service.  My supervisors and managers let you patrol the mall without breathing all over you like some of my past security jobs.They let you do your job. My scheduling needs and requests were always fulfilled by my manager even with my busy schedule with school and my kids.  My manager was very caring and good about this. There are many guards on staff so covering shifts was not an issue or requesting time off as long as you gave enough notice to your manager. All the guards got along well and worked together which I liked.  Everyone there was nice and professional.  The mall managers treated us with respect and were nice to us also which made it a pleasant work environment. Also they had a nice large office and break room for the guards.  Again, if you like to be outdoors and want to work for a good company, this is the place to work as this is not your typical security job.  Its better!         .

I've worked for five different security firms between three states and one foreign country.

While Maxsent is not the worst in general among them, they are by far the worst management and executive structure I have ever encountered. 

The location we had been contracted at, Maxsent had been operating a year before I arrives and still NONE of their state permits were in order yet.  I had to show the site director how to get them.

One of the vice presidents operated as a regional manager and very rarely addressed anything, even when we had to deal with guards sexually harassing other guards and client staff.

There had been one guard who had been allowed to work on site for months after starting a fist fight with another guard, calling in false police reports at the site and texting in the patrol vehicle while driving.

After a year of dealing with over scheduling to deal with staff losses, I had to quit two semesters of school and was spending so much time at work that I was getting nothing done at home.
For all the time I was sacrificing for Maxsent, nothing was being improved in procedure or hiring.
Eventually they fired the site director but then replaced him with a far les experienced and very bullying individual with no management experience at all.

More guards began to leave because they were sick of being bullied and harassed.

I eventually quick out of disgust after having to call in an OSHA report and then being threatened for doing so by the executive HR representative for Maxsent, the Vice president and the site director.

The pay should reflect the requirements of the job as well as the cost of living in the area.  Armed security officers who are required to undergo an extensive background investigation to acquire a clearance (DHS clearance/Top Secret clearance) SHOULD BE compensated accordingly.  Pay negotiations and other entitlements should be handled by a qualified Union Representative to achieve the best results and conditions for the PSO's (example: parking fees, equipment, ect.)  Better compensation will impact the turnover rate and greatly increase morale within the company.  

The management of the company did well with the resources that they had.  Because of the shortage of officers supervisors were often forced to "fill-in" and work long hours at various posts throughout the week.  When you needed a supervisor, they were typically difficult to reach because they were always working on a post somewhere.  You may briefly see a supervisor during the classroom training, but they're usually outside of the office working at one of the federal locations.  They all seemed to make attempts to get around and at least introduce themselves to the "new hires."  For the most part, the supervisors were great and did what they could to help when they had the opportunity to do so, they were never "out to get" PSO's.

As a employee of this company, I enjoy being here. The work is not very hard and many of my fellow employees are nice people and work with me to handle things I need to do.. I get very good pay in comparison to other security jobs in the area. I have steady hours because we bid on our post every year according to seniority. I get paid for holidays. In the job that I have, I can work on the holiday and receive regular pay for working that day. That means I got paid double time for the holiday. I have worked at different agencies and learned so much about how they operate.  Another good thing about this company is that it promotes it supervisors from within. Both of our present supervisors are from the ranks. Since  I have been here, I have never experienced or know of anyone who has missed a paycheck. Occasionally you may have a pay  issue, like travel being left off of your check. But you let the staff know and they correct it and have it on your next check. If you are new, it takes a couple of pay checks to get your pay by direct deposit. The first time it may come to the office, and the second time it may come to your house. Then it usually comes right into your bank account. We have a union that helps to take care of any problems. Overall I am glad that I am employed by Maxsent. I believe that you will be too.

My time at while being employed for Maxsent was a nightmare. Losing people left and right, cant keep a manager for more than a month. Good luck trying to get your uniforms or any office supplies you need because they’ll put you on the back burner and make you buy your own supplies and not reimburse you. Working doubles because the guy they should’ve fired months ago didn’t show up, but because lack of workers they still employed them because “it’s better to have a body on property at least” horrible horrible management, horrible HR that discusses your personal issues with everyone, and horrible pay. They expect good work for $13 an hour, no benefits and give you one week a year for  vacation only after you’ve been there for a year. Good luck working 80+ hours a week and hearing you only have 2 sick days and no vacation time. Very anti military, very anti friendly and they hire the scummiest people. Company says they’re loaded but complain about overtime. I would Tell everyone to stay far far away, unless you need a lousy paycheck. Dishonest, untrustworthy and very sneaky company. I’m very lucky that i left when i did.

Maxsent taking over the Oregon federal contract seemed promising at first as the last company’s who had it were horrible but somehow maxsent seems to be worst. The equipment issued is already falling apart. Uniforms are provided but not guaranteed to fit and the boots issued do not break in well and will cause your feet to blister. You HAVE to wear everything they provide or you will be disciplined. 

Maxsent president has yet to meet with the union reps and negotiate peacefully about the contract. Poor management and supervisors, high turnover rate, and mandatory overtime that will work you until exhaustion. You don’t get a lunch and sometimes not even breaks. They will write you up/discipline you for almost everything or anything it seems. 

Besides being paid well enough and all the work hours you could work until exhaustion I wouldn’t recommend working here or stay working this job for too long as it will drain you quick.

My typical day at work consisted of myself coming into work and relieving the other supervisor on duty and took over the next shift. I learned how to manage a big property and made it so that if I was to run any other property else where I'd cruise right through it. The management could of been better, the communication between the security staff and the management was low due to the lack of resources they provided my team to be able to effectively work. The hardest part of this job was not being able to help everyone with everything that came our way. A lot of vehicles needed jump starts and we were unable to provide service even though we had jumper cables in our security vehicle, liability issue. The most enjoyable part of this job was that we had a very diverse group of security officer, supervisors. We all got along and most of us served in the service or are currently police officers in neighboring towns. 

The company's role in the workplace was very limited, it was their only retail contract at the time and they didn't treat it very seriously. The compensation was extremely poor, and the contracting company cut everyone loose after years of service leaving only management at the property. I was set to be promoted to a supervisor position before the layoff and had received an award from the CEO and founder for my exceptional service to a customer. I later learned the company desperately needed a new head of security and I was never contacted for the position, instead they wanted a very lazy part time hire to take over the position and ended up losing the contract because the contracted company wouldn't have him. I chucked the award they gave me in the trash with the letter from the CEO.

I have worked in contract security for over 10 years. I worked for Securitas and AlliedUniversal in the past. MaxSent has surpassed both company's in regards to employee support, recognition and opportunities. Perhaps this is due to their modest size in comparison to the aforementioned companies, however my experiences have been very positive. I have worked for MaxSent for almost 4 years. The management is responsive and engaged. This company has supported my continued growth in the security arena. MaxSent is a growing company and those that deliver consistently in their performance, know that great opportunities await.

The supervisors won’t make you working later even if u had to stay a few minutes late or 30 minutes. They have u making  detainments, it’s not your job. Only one person can do so. Over the time I worked there if u talk to the manger ask them to put in sick time they give you a okay but then only give u some of the time. If you think you will move up that’s not a thing in MaxSent they rather hire someone who has nothing to do with them. The supervisor all they do is tell you to do something when you shouldn’t do it. If you tell them you aren’t gonna do it they make sure you can’t even enjoy working.. one supervisor was harassing and stocking but they didn’t put him on leave. No he became a supervisor. If you never get written up you can be fired without letting you know why.

Top Job Titles	Average Salary
Armed security officer 40 salaries reported	$30.02 per hour
Security officer 4 salaries reported	$23.06 per hour
Security supervisor 3 salaries reported	$20.80 per hour
Contract manager 4 salaries reported	$92,500 per year
Quality control manager 12 salaries reported	$82,167 per year

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