customer service representative

audiologist

registered nurse

dentist

nurse practitioner

Maximus

Like all companies, MAXIMUS has changed since first starting. I can tell you that the culture has grown to become one that has not demonstrated the values it has tried to preach on in the past. Though I had many opportunities come along over the years working within MAXIMUS and was able to be part of helping to provide long term solutions that remain in use at the day of this post, you may find as I have that those successes quickly become threats to newer hired management. 

It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. Where it was once a place where the person hired for the role was included in the choices of the team they had built, had quickly reorged into a place selected for you and your team members. In this new organization culture that has been built within MAXIMUS, being successful seams to get you down sized and then laid off. 

Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. For myself, did not take more then a few months to go from over a decades worth of career growth and demonstrated successes to a down sized and laid off. This considering the replacements all for the roles, newly hired staff. 

Asking for any documentation from the company to help guarantee that the lay off does not have to do w/ being over the age of 50, also was met with a stone wall. I would be informed that the this impacted a group however no evidence was given that it was more then myself or if those who also were laid off were over the age of 50. I was informed that it was against company policy to provide such personal information. I respect the protection of privacy held, at the same time I am also left with no way as an ex-employee to satisfy for myself any cause outside of some form discrimination. As a company, MAXIMUS was very happy to have left our relation in this way. I think that says a lot more to myself then the information. 

I was able to learn a lot along the way and was able to expand on many aspects of my skills, technical as well as managerial. I was able to help bring in many very talented people into the company who really do believe in *Helping Government Serve the People*. Many of them I consider personal mentors and in turn, some I have had the pleasure of being able to mentor as well. The true unfortunate part of it all is,this  all occurred in-spite the culture which has flourished to become the MAXIMUS of today. Investing myself, as all of us do in our work, I was hoping that a much different culture would find root. One that respected the lives of those who invested to make the company a success together. 

For those who may get a chance to invest several years into the company in hopes to build some degree of job security, I would encourage you be very mindful with keeping your options always open and available if you do choose to work w/ this company. 

I was using hardware provided by the company which frequently would reboot or blue screen. My day regularly became managing my reboots in hopes it didn't happen during a meeting. As the more senior technical staff had either left or been laid off prior (reorgs), this left a helpdesk staff having to try to take on far more then could reasonably be cared for. Again, many wonderful people put in work situations that leads to mistakes and rushed work to get the job done. From observation stand point, it looked like far to many long nights and missed family time for these wonderful, hard working people so that the organization could save yet more money. It didn't surprise me then when I would have to end up dealing w/ equipment that required a lot of additional care and feeding to keep up and running. Attempts through the helpdeck itself to resolve (this situation, not all) didn't provide results. 

The Most enjoyable has been the people themselves I have gotten to get to know over the time. This has been the men and women who were up for the 3am call. The ones that took the issues head on at their own personal expense. I know all companies like people, change over time. I believe that the people I have worked along side, the ones who valued honesty over flattery, the ones who valued sincerity over silence, I know they will continue to do wonderful in their careers and lives. Its however unfortunate to me that MAXIMUS has become a place where qualities like are isolated and removed. 

I continue to have the time of my life after my time with MAXIMUS and wanted to write this in the spirit of honesty and fair warning for the reader's consideration only. Every company has its own culture that the changes over time. At the time of this post and the author's perspective of what has become of the company is only one perspective of many. I was surprised that given the age of the company as well how many have worked, this appears to me to be the first for this site for them. In some ways telling in itself. 

As we all invest who we are into our work, I want those currently looking to understand what could happen, not what will happen. Others within my area of work continue to have jobs and feed their family within this company. Those that seam to last, make the less noise. To me that's when a passion, a career turns into a job. For those who out-weather the storms I salute you. Keep up the good work. For myself, I welcome the opportunities ahead. I am over 35 years into my career, yes with help and opportunities found through this company as well, with many more ahead. I look forward to interviewing many new companies for a future partnership where we can share ideals that I believe makes a company different then the rest. 

To the reader: Happy Hunting



A typical day at work involved being put into a room with no windows, no access to the outside world, no phone (which is a must as I'm a mom with two small kids in daycare), having a schedule that shifted around (also difficult with two small kids in daycare), and almost being in a prison like environment.

I did learn quite a bit.  I learned that I was hired as an Editor, but wasn't allowed to edit anything.  I was thankful to learn about the LMS system, some different graphics programs, Flash and Captivate.  There was room to learn new things as long as you kept yourself busy, as there wasn't enough work to go around.  

Management was awful, but I am not completely sure it was their fault.  The management on site was friendly, but... did things to make life more difficult.  For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it.  When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm.  I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home).  I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed.  Prior to maternity leave I was working 7:45am-4:15pm.  I was never given any indication that my shift would change so drastically upon my return.  

I was written up once because I had both my kids in the ER and had to call out sick.  My youngest was in the NICU for six weeks after birth and he was failure to thrive, so him being sick was an emergency.  I notified both my bosses, but because I didn't ask them to notify my team, I was written up for not communicating with my team that I would be out.  I should add this was taken as a PTO day, which I was entitled to.  

When I went on maternity leave, the HC person told me that I would get six weeks for a C-Section, and if I tried for more time, there "had better be something really wrong with me or the baby".  The whole time my son was in the NICU for six weeks, I wondered if that qualified as something 'really wrong', or if I'd be penalized for taking extra time when he was finally able to come home.  I often wonder if that is why my shift was changed so drastically.  

My coworkers were amazing.  Some of the nicest, down to earth, friendly and helpful people I have ever met.  I will always be thankful that I had the time with them that I did, and I will forever miss them.  They were intelligent, always willing to help, and so very kind.  

The hardest part of my job was knowing that I would not be able to be there for my kids in the event of an emergency.  I'm not talking about a cold, or even pneumonia, which we experienced but were able to have their grandparents watch them, but a real emergency like my son's surgery.  Another difficult part was not be allowed to do the job I was hired for.  I've never been one to say "That's no my job" so I did find things to do (when they were available), but I was not happy that I wasn't permitted to do any technical editing.  Also, there were long stretches (months and months) where there was no work to be done at all.  We were not permitted to socialize with each other, so I spend as much of the time as I could honing my skills in the hopes that I would raise myself in the company's view, and make something more of myself.  This opportunity never presented itself.

The most enjoyable part of my job, besides the people I had the pleasure of working with, was working with the LMS system and providing the training department with support, being able to support the team in whatever capacity was needed (printing documents, making handouts, anything they needed), and towards the end, being given the opportunity to do some technical writing, which I really do love, even more then editing.  

My entire team was on an (about) 8am-4:30pm schedule, with a variance of 15 minutes for some folks both ways.  There were a lot of 'team gatherings' that took place, which I was unable to attend because I was the only team member working the 9:30-6pm shift after maternity leave.  I felt left out, not included, and it made me feel distant from the team leads that arranged the outings.  

I wish things had turned out differently at Maximus.  I'm very thankful that they gave me a job and had me there as long as they did (and I could have stayed longer if I hadn't quit).  I don't believe the onsite managers were 'bad guys', I believe they had their marching orders from offsite and had no choice but to follow them.  I hope I made it clear in my exit interview with the boss I reported directly to, that I didn't blame him for a thing that he wasn't able to provide for me.  I feel he was a really good person put into a difficult situation.  However, in the end, it wasn't a good fit for me, my skills, or my family.

I was really looking forward to working for this company as it seems like they do really good work for the general public. They work government contracts that involve passing information on to citizens. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines.

Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. Completely understandable that there would be some confusion and chaos.

What is not understandable is the complete lack of a basic platform from which to build this call center. All call centers have a basic outline. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. NONE of that was available. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. We believed in the project!

As trainers and training coordinators, our training lacked structure to say the least. They continuously promised that they would send out a job description for the training coordinator job "soon". That never happened, as a result I made up my day, one day at a time. It was so lacking in structure and information, that by the time it came for us to train our first class of CSR's, it was a disaster. We honestly had no idea what we were doing!  The outcome of this disaster was a mandatory OT Sunday training in which the first half of the day was us being gaslit by the director of the project for how bad *we* did. 

Now I have trained thousands of people in my career. If I had trained a class of 200 or so people that did a poor job, that would be on ME as a trainer- not on the people I trained. Still the first part of the day was on all the ways we did a horrible job. The director gave great speeches on how available she and the management team were for all of us, only to disappear and never respond to emails or queries. This was true for all the managers and supervisors. We never knew where to find our own support if we needed it, which painfully left classes of sometimes over 100 people waiting and doing nothing while we try to get the information needed to move forward. I am sure you could imagine the frustration!

There was also a serious lack of professional scheduling. Instead of scheduling ahead of time- knowing that there were 2 different training schedules for each week, we would literally show up the day of, only to learn that our schedule had changed and that we needed to leave and come back later that day to train your class. Zero prior warning!!! The first time it happened, we were shamed because we didn't check our email the Sunday night before to see what our schedule would be the following week. This is not something they told us we needed to do prior to this day. They also told us that we agreed to have flexible hours when we were hired. Yes. We did agree to that, but we all also have lives outside of work and the management teams complete lack of planning lead to an emergency schedule change for us trainers in both our professional and personal lives. I personally showed up for work 4 times only to find out that my schedule changed that day and I needed to make changes immediately. If I had the nerve to do that to my past teams, I would have lost my teams!

There was a disconnect from our IT department. It should have been a given that when training thousands of people, we would need easy access to the IT department because people and new technology calls for planning. That was finally created after a month of not having that support. Imagine sending hundreds of people to the IT line because they couldn't properly sign into their systems! Imagine what that does to your IT line- especially if you have many other departments and projects dependent on that same line.

In the middle of the project, some of the training team got paid for doing absolutely nothing, because the management team would have a meeting and leave us in a Zoom or Teams meeting to do nothing- all day! No check in, no updates, no hint of what was happening. Zero communication.

Should you choose to apply for this company, know that they do good work out in the world, but I would ask a lot of questions on how the organization of the project you are applying for is going. 

One Pro I will mention is that the last two weeks of this project, we have literally been paid to look for other work. Weather this was by design or through lack of planning, I appreciate that consideration.

Working at Maximus was extremely unpleasant experience. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. Call volume is crazy, not enough stuff because people constantly leaving. Management is poor, supervisors are rude and bossy. QA stuff keep everyone in fear of firing providing constant updates about quality of calls taken not making their reviews fair. QA does many mistaks and never admit it, instead they fire back with pointing out to more things they couldn't do to you. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. Maximus does not motivate their employees and tempts. Every morning being with threats by sending an email to every single person in the company about terminating positions. You can see the list of people who just left the company after a short period of time working there. Company explain this emails being sent so everyone knows the person left and won't provide them access to the building. Occasionally company sends misterious emails alarming everyone that someone let terminating employee access to the building, however no one ever seen or heard of it on the floor. Supervisors are not the smartests people, some of them have only high school education,  a lot of energy boasing people around and little knowledge. 
You will get two contradicted to each other answers from supervisors, that is why you need to document their names in notes for future reference when QA will deduct points from you for work done. They don't fill positions accordingly, currently we had no leads, they using temp employees helping each other instead of sups doing their job and not taking pray brakes during the day. Maximus gets new group of tempts every 4 months, people leave usually withing the first 2 month. Every group consist of approximately 25 new tempts speaking 4 NY official languages: Spanish, Chinese, Russian and Bengali. Maximus promise to make you permanent withing the first 3 month working from the agency but usually it will happen after a year or more if you'll survive. Company does not employ people because they would have exttremly high turnover rate and they unemployment insurance will run truth the roof providing bad company image. They are failing social responsibility keeping people working for the company. No benefits are provided,  insurance they offer, don't worth paying for it. Lateness policy is unfairly strict. If you come late your adherence will fail and will delay your chance to become permanent that's is why people don't come instead. Management encourage perm employees follow the book and request days off and vacations in advance. Some employee bought a vacation package 6 month in advance and submitted for approval. It was not approved before a day of her trip she employee had to say that she is going on vacation regardless. I have met people who drink and get high at work, and those people are sups and higher management who have been withing the company for a long time. If you come from an agency and this is the only way to get in, make sure you read your contract and sick days policyso you know how to use it in your advantage. Every day is like on fire working at Maxilus, experience is not helpful and financially not beneficial.

Remote work, they give you all of the digital tools that you need. They make sure that those tools are working while you're in training. Paid training was nice, you learn the basics, you are tested and I had wonderful instructors and a really great cohort. There are multiple systems which you're taught how to use and you're walked through how to use them. It seems that they are trying to make the workflow as clear and organized as possible. Weekly pay is also helpful. Supervisors can be very helpful which is extremely important when you're overwhelmed.

While you get all of the tools and systems that you need, good luck if they actual work. The glitches and system failures made it impossible to handle an already stressful job on both employee and customer end. You'll learn the basics but what you really need to learn in order to function is far more complex. They'll tell you to follow this detailed scripting system and you'll be fine, you won't. Like, i said, it covers the basics but for the nature of field we were had to navigate, so much more needed to be taught which can't be done in 3 weeks. Then, you're thrown in the deep end, with minimal knowledge, calls flying in, dysfunctional systems on top of being told that you'll be evaluated for your performance at anytime with NO substantial break for a 9 hour day. (2) 15 min and (1) 30 min. Even while working from home, you have to be mindful of every second of your break because their attendance system clocks you for every minute you're either on or off and yes that means bathroom breaks. So "breaks" are just as stressful as working. Hours seemed to change without warning and the hours were set up so that you thought you were getting OT but how it works out deliberately makes sure it doesn't qualify as OT. The lack of our training was apparent to the customers. With so many reps floundering, you'd often get an irate customer who's been told 3 different pieces of information every time they called simply because the rep didn't know the answer and most likely, neither will you. Reps get hired in large groups because only 30% might stay and as stated before, those reps thrive in that environment. Logistical information changed daily, I think some of the supervisors were just as clueless as the reps and fair warning, they may just decide that they don't take customer calls.

Train the staff WAY better. If it's 2 months paid training, so be it. They'll be less turn over,  better customer service and more well prepared reps. Make sure all of the sups are on the same page. Just like when there's a customer who's misinformed, it's disastrous  if the reps are as well. Get rid of that attendance system and treat your employees like adults and think about the mental aspect of why a solid 1 hour lunch and possibly two small breaks is detrimental to the mental health of your employees. I know IT is working hard but these system failures make it impossible to do anything, customers don't want to hear about technical issues when serious life changing events are in our hands. 

Management is not supportive or knowledgeable of the job duties for which persons they supervise/manage. They do NOT investigate, question, or get HR involved in any discrepancies amongst co-workers such as “He said, She said.” Rather if you are wrongfully accused you are pulled into the manager’s office, spoken to, and expected to sign a written warning. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. If management still “feels” you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonuses...not bad, right?

Supervisors show favoritism as they go on lunch breaks or cigarette breaks with their insubordinates. The insubordinates (your current or future co-workers) do NOT log out for this 15 minute (extended) break as it always turns into a 20 – 25 “15 minute break.” If a Supervisor does not favor you, watch your back if you disagree with a co-worker’s actions, attitude, or work ethics. Supervisors do not follow through on promised disciplinary action of others in which case affects your work environment, work flow, & productivity. Supervisors hardly know & keep tract of their employee’s work and productivity. Be sure to keep track of all that you do from: the daily tasks, to the bathroom breaks, lunch breaks, “15 minute breaks” (unless you are favored), systems crashing and for how long, any and all phone calls inbound and outbound, and any interruptions such as questions or help requested by other peers. This will be of much “help” come your "one-on-one’s" when you are told your productivity is low or not up to par with the other employees productivity (given that the estimated productivity number of the fellow co-workers is correct too) which affects your yearly raise, not that it will be much more than $0.30 even if your department stays consistent and exceeds all deadlines. If you leave the company and are eligible for a bonus, don’t expect it if you are not physically there to sign for it even though you may have worked really hard the previous quarter to earn it. So if you ever plan on leaving, try to plan it after you receive your bonus you worked so hard for.

Benefits are expensive with high deductibles, premiums, and co-insurance, although “well visits” are covered at 100%. Bottom line, find better benefits someplace else without all of the above to worry about. What is the point of having benefits if every day you worry about losing your job because you are always in the manager’s office involved in some “He said, She said.” Managers, Supervisors, & Co-workers are not genuine people, don't be fooled.

Compensation is good, but if you need benefits there goes a quarter of your paycheck.

IF there is incliment weather such as a State of Emergency and you have children who are home from school because of the State of Emergency, you are expected to be at work no matter what, even if you have to "risk" your life getting there. If you don't, you will get an occurrance and once those add up, you be in the manager's office with a written warning or a potential CAP.

BEST PART OF THE DAY: Going Home!!

I have no idea where to begin this review.

Every day on the project, the management team would have someone new on their radar facing the firing squad. Either they would wait to fire the employee until another was successfully on boarded, then the employee got fired, or they would be told they don't have enough justification to fire and move on to another employee.

There are no "personal life" considerations. Hey you have kids and it is Sunday? Oh well, you work.  The mantra of the company is "a manager at Maximus works until the job is done regardless of how many hours a day they work."

They focus so much on how they look to the client and in the media that they lose sight of common sense management. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency.

They do not train their temp staff workers properly and are very strict with hours, often refusing to pay overtime regardless of circumstance.

Instead of investing time into proper training, the management team flies all over the country on the clients dime.  One project manager flew between Seattle and Charleston (WV) every week, and also stayed in one of the most expensive hotels in the city. Her weekly travel was upwards of $1600. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. Disgusting misappropriation of funds.

Instead of blaming invalid data on the programmers who created the system that is not working properly, they blame the issue on the reporting manager, who identified the problems in the system and documented them thoroughly.

Regional supervisors are often ignored when requests for assistance or guidance are sent to upper management. Often with simple questions, management sends a response to "review the work instruction", usually a 4-12 page document, rather than taking three minutes of their time to actually answer the question.

Management plays favorites and often puts the team against each other.  Management spies on people using their work email, so even the slightest offense is punishable. One employee was fired for using a popular cliche slang saying in an email to her team. None of the team complained but the phrase was caught in the filters and she was fired.

Don't ask for time off. THey will call you while you're at your doctors appointment or child's school event. If you have a natural disaster such as a downed tree on your road, they will actually make calls to verify.
They ask teams for time off requests two months before the holiday season, then send the approval a week before the season. Many colleagues tha planned to travel were unable to due to price of tickets by the time the requests were approved.

Best of all they like to hire employees from rival companies and promote them quickly, providing the employee gives enough competitive insight into their former employer for MAXIMUS business development teams to create bids to outbid the competition.

In general, take any other job with any other company.

     I am going to be completely honest here,  I loved my manager and the leads at Maximus were very good people, but that is where the good things end. Maximus as a company has been an awful experience. You will be told you are important and are making a difference,  only to be tossed aside at the end like trash. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. They will give you the run around and HR will not know what is going on. Do not trust this company. There is a reason they hire through temp agencies. You are just a number, this is just another bad call center job, but they will try to make you think otherwise. 
       You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. Your hard work will not be valued. They ended several projects without explanation, and agents were left wondering how they are going to pay their bills. They took inbound call agents, offered them a new position and then told them they are now on an outbound campaign, and then blindsided them a week later when they said there was no longer a need for that position. Do you want to be left wondering how you will pay your rent, or how you will be able to afford your insurance? If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. If Maximus cared about you and your loyalty and effort, they would keep you as an employee. Do not be fooled and thank companies for laying you off. 
       Last week there were system issues beyond our control and we weren't able to log in, they told us that we were being forced to take VTO and to clock out and go home and submit our timesheet. I guess voluntary doesn't mean what I thought it did. Call volume is low and they will want you to put in for VTO so they do not have to pay you. You are not offered PTO and you do not get vacation time and paying for insurance is hardly worth it if your position is going to end so soon. The "thank you for all your hard work and you made such a difference," email they send will not pay your bills, and if you made such a difference and they value you, they would find another position for you. 
      If you want some quick cash for a couple of months, this job will fill that void, but if you want something longer term, or to be valued as an employee, or to work for an organized company that knows what it is doing, look elsewhere. How did my time at Maximus make me feel? Under appreciated, confused, stressed out, aggravated, and demoralized come to mind. Oh, but they want you to know you matter and made such a difference as you fill out your unemployment claim and that you can always apply for another position at Maximus! No thanks. Hard pass. I wouldn't take another job here even if they doubled my pay. 

I worked at the Maximus location in Rancho Cordova, CA for a year. While I was there i experienced extreme disorganization, a total disregard for their employee needs, a buddy system that allowed supervisors to not only disobey company rules free of fear of reprimand, but outright openly not do work, talk about inappropriate subjects, and face time during work hours, in front of all of us to see, and then openly reprimand others for simply saying a word to another coworker. There was also a lay off of a couple hundred people while I was there, where they lied about it being an audit, laid off people without warning, and paraded them down a walk way for all to see. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. I have never seen something done so unprofessionally in my life. I would not recommend working here for anyone even as a entry way into the data processing field. 

A regular day at work would be as follows. You come into work on time and take your seat to get started. Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working employees. When done chatting, your supervisor would go around picking on an employee or two, instead of checking errors made, to make sure they were valid, as is their job description. After this they might go ask a question of a subordinate that they should clearly know the answer to as they are responsible for the quality of forms being processed, and then if something went wrong, yell at the employee for the mistake they made themselves, making a spectacle of it, while being obnoxiously loud and disrespectful to that person. This is in no way an exaggeration. On several occasions you could even hear the supervisors talking about adult experiences, or you would watch them just leave to the store during work hours with their favorite subordinate, coming back when they were good and ready, and breaking every single rule imaginable. 

When reported, they were met with no reprimands, were protected, and all signs of anything changing at all were non existent. In fact, after one would report anything, their work life would become much, much harder as a result as they were now a target. I would honestly avoid this company at all costs. They are disingenuous, unprofessional, and disorganized functioning through a buddy system where they promote friends, cover for their wrongs, and outright disrespect their employees, with no sign of care or change.

I started in the call center as a CSSIII at $14.50 an hour (with the overtime pay being $21.50 an hour), and just left a QC position, which paid $16.50 an hour. If you’re simply looking for a job that pays well, then Maximus might be an okay fit for you. However, working for Maximus will entail several challenges. 
You are given two paid 15-minute breaks and one unpaid 30-minute lunch. Though these times are often scheduled 2+ hours apart from each other, you are expected to stay at your desk until each break/lunch time arrives. If you need to get up and use the bathroom, you will have to get a note from your doctor in order to apply for an accommodation. Otherwise, you will be reprimanded for being “out of conformance;” this could affect your quarterly bonuses, and might also result in “corrective action.” All that trouble…just to be able to use the bathroom when you need to.
Also, if you’re working in the call center and are of the opinion that being promoted to QC will get you off the phones forever, that isn’t a guarantee. Apparently, due to changes made to the application process, Maximus thought it would be unnecessary to hire a new wave of people this past August (as they usually do) to make sure the call center would be fully staffed for Open Enrollment. However, this ended up not being the case; the understaffed call center was slammed with high call volumes. But instead of our higher-ups admitting their mistake to their own higher-ups and taking responsibility, they decided to put the QC staff in the empty call center desks, without any warning; even though we all worked very hard to get promoted and escape the call center environment, we were effectively punished for someone else’s mistake. And to make matters worse, the QC higher-ups went on and on about how much faith Maximus had in us to be putting us back in the call center. It had nothing to do with faith: we were just bodies to put in the cubicles. But the QC managers and supervisors will never admit to that, because they don’t have to take calls and get screamed at: just us.
So in conclusion, if the pay rate matters more to you than the issues mentioned above, then by all means, apply for a job at Maximus. But if it’s more important to work for a company that actually cares about its employees, then run. Stay far away, because this company doesn’t truly care about its employees; we’re just numbers to them.

Top Job Titles	Average Salary
Customer service representative 232 salaries reported	$17.09 per hour
Audiologist 35 salaries reported	$208 per hour
Registered nurse 8 salaries reported	$45.42 per hour
Dentist 9 salaries reported	$163 per hour
Nurse practitioner 18 salaries reported	$108,800 per year

Working at Maximus: Company Overview and Reviews

Maximus

Maximus Ratings

Popular jobs at Maximus

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected