registered nurse

registered nurse - medical / surgical

licensed practical nurse

registered nurse - emergency room

registered nurse - icu

Mayo-Clinic

I tried applying to Mayo Clinic for 5 years before I got the job. It took me to have less than 2 months of experience in the healthcare setting (front desk clerk of a neurologist office) in order for me to get notice by Mayo Clinic and get the job. I celebrated 5 years at Mayo in May 2023.

I was so excited to start and I really enjoyed Mayo’s culture and how much they care for the patients and their employees. It started off great, in a call center setting Which I enjoyed. I did such a good job, I got moved to another call-center department, which was the beginning of the downfall. 

The department was called a ACT, otherwise known as air traffic control, and it was a place where we got all all the calls of ppl who don’t know where to go. Getting paid $16-$17 an hour for the amount of calls you took per hour.l was ridiculous. The department as a hole maybe a little over 100 people that were in charge of taking over 2000 calls per day. 

Getting that many calls from people in Mayo Florida and all the other locations, If they got the wrong phone number, was just too overwhelming.  I could not breathe between calls before I got the next one. 

I ended up applying and moving to the HIMS or health information/medical records department, this job is so much better. They work out of a large queue (sometimes over 2000 requests per day are in there), moving requests into Epic all 8 hours of the day. 1 30 minute lunch break, 2 15 min breaks (WHICH FLEW BY) and only 11 ppl could be out or take pto at one time.

The medical records department does have a great training system and team which I liked. In the call center, it was very light training and they just threw you in and you learn as you go. 

Once you’re trained, you rotate, and do completion, which is completing, attaching records and sending them off, then one week in the call center taking phone calls. So you never really stuck doing one thing. 

Unfortunately I never got out of intake training because the job just wasn’t for me. During training they watch every single thing you do. Very micromanaging. Management says it was not always like this, but a lot of people took advantage of how laid-back the position was, so now they watch every single thing you do every minute of the day. 

I understand working at home you will be watched, but it was ridiculous. It really pushed me away. You working out of the queue for eight hours a day not talking to anyone while in training. They have two huddles or meetings per day which is nice, but the world of medical records is always changing. 

There were so many rules changes happening I couldn’t keep up. You have to be going to school and really desire this position in order for you to succeed.

 I found out that my strength was on the phones so I put in a 30 day notice a few days ago and am moving on to a higher paying job. 

Mayo Clinic‘s health benefits are absolutely terrible. I wrapped up $3000 in medical bills by going to my primary doctor 3 times!! They don’t have a set co-pay. They have their own Mayo Medica plan which no one accepts! Vision and dental is good, however, but medical, you have to pay 20% of everything, which really adds up. You definitely need some kind of health savings account!

Also being paid for $17 an hour having to process at least 60 intake request per day, which doesn’t sound bad, but if you don’t keep up that pace, you will be reprimanded and put on corrective action. The process of entering the requests are not easy and there are a lot of rules to follow.

You have to do a lot to get fired, which is good, so it is very good job security. They have a long process you go through to try to make you do your job better before you get fired . Its like 10 steps. The people in the medical records department were super nice, but they all came from Minnesota, so, if you were outside of the group, you can’t really relate to them, but they weren’t cliquish. 

The HIMS Team was one of the best teams I ever worked on, but I left due to the combination of the position just not being right for me, I declined so much after I got the job in medical records, Mayo Clinic‘s health benefits are terrible, and the extremely low pay for the job you have to do.

All in all, if you are not planning on becoming a nurse, or a doctor, this is a dead end job for you. Getting a job at the call center and having Mayo Clinic pay for your degree to be a nurse or doctor would be your best plan of action. 

Otherwise, if you just want a job in healthcare, because you think it pays more, you are sadly mistaken. So glad I moved on so I can make more money for my family. I will be making over $24 an hour in my next position outside of the healthcare industry. $7 more than what Mayo was paying. It does feel like I wasted 5 years of my life here, but you live, and you learn. 

A typical day of Providers doing pre-charting(saying they discussed multiple things in 30 mins time) then patient NO-SHOWs, being instructed to do Health Maintenance, Quality Measures, & go over Allergies, med lists, get vitals, PEND orders to providers (swabs/labs/meds) & do Screenings in a 5 min time frame. Only the provider is in there 15mins.  I came with 30+ yrs experience & was told I spent to long with the patient. I also documented MORE than I needed & then was accused of acting like a provider. I needed to take constructive criticism better. 
My work ethics were questioned & advised I NEVER should've stepped in & help with a lab draw in UC when lab was slammed & it would be an hour wait. The patient was in a WC & had a bus that needed to be called & it was after 7pm! As I was NOT TRAINED BY MAYO to draw labs? I have +36 yrs of expert experience. If I was NOT to have done it, why didn't lab speak up & say no you can't patient has to wait. I called the bus for the pt as well as UNIT Sect was already gone! In my book, the patient came first for me! The hardest part of my job, was not being able to do my job to the best of my abilities as they refused to let me train in ED, LAB, or on the floor to help when needed. Hearing those that were trained, complaining how they didn't want to go help. The workplace "culture" felt more like a place where shopping online, talking about $400 salon trips or how messed up their F'n spouse was, came first then the patient. As far as management is concerned, it was all "Hey guys how ya doing? Let me know if I can help you?" Then turn around and backstab you in the back. Behind closed doors or even open hallways words were spoken badly about you with laughing as well. The best part of my job was being with that patient! Making them feel safe & heard. Or sitting on the floor to get a scared child's vitals & pulling out just the right sticker! Walking that last old gentleman out to his car because he was lonely, as his wife is in a care facility.  Ironically, I made it aware & clear at my interview, spoke with HR Manager, the Director, then Nurse Mgr about my disabilities & me having a son with disabilities that coming in later & having doctors appts will be something I will be dealing with & everyone said it would be fine. Nothing said about filing for INTERMITTENT FMLA. The Urgent Care job 10-7 was great! Until it was shut down. Then my 'tardies or left early or abs' counted against me & I was terminated. I've had a job since the age of 9 yrs old. I was always 15 mins early & willing to stay late if needed. Never fired from a job either. Received multiple awards at all my other jobs including the weekend PRIOR to getting terminated A NPC sent me Above and Beyond. 
Joint commission comes soon. I questioned things that never got answered. I used to be a mock Inspector. I also did Quality Improvement & questioned other things again, only to be let go. To many nurses & NOT enough providers.  Diverting patients to Mankato & Rochester & NOW making sure patients come in extra to get those $200 Medicare nurse visits!  Mayo...where patients come first?

I was really excited to work at Mayo Clinic. It was my first experience in a professional setting, so maybe my expectations were too high. The job itself is great. I loved the work, I loved how much there was to learn, and all the options for continued learning. Some of the benefits were useful, others were very hard to access and utilize when needed. Work life balance is what you make it to be. You can work less or hours by speaking to your supervisor or you can pick up extra shifts as needed. 

The culture is horrible. Mayo Clinic values respect and integrity and honesty but you will not find that here. If you are different in any way, you will be treated very poorly. You will be constantly criticized by your peers, and when you get the work done right, they will then criticize your character and personality. Nothing is ever good enough. If you try bringing up these issues to a supervisor, they will not be helpful. They will enforce the idea that it is only your problem, and that you should just focus on the work instead. The peers who do the most damage to new employees are buddy buddy with each other and the supervisors so it feels like you are being mobbed and it is suffocating. They will even go as far as to manipulate and sabotage your work and pretend they have no idea what you are talking about. They will spend time pulling your records to try to find flaws instead of focusing on their own work. They will complain about not being able to get their work done while spending 30+ minutes chatting about their life to anyone who will listen. They will leave all the work to the few who are actually helpful and kind. 

If you are seeking a collaborative professional environment where you can learn and thrive, do not work here. You will be ostracized and bullied. If you make any of the people who have been there for 10+ years look bad by doing better than them, they will gossip and spread lies and gang up on you. You will have no support from the supervisors. And it really sucks to have to say this because the job itself is awesome. So please seek a different pharmacy job if you do not have a strong mind and cannot withstand all the bullying and ostracism that may occur. Some will even gatekeep you from advancing just because they don’t like you. There is a strong lack in compassion as well, which is alarming for a patient care environment. 

There are people who will bring issues to a supervisor instead of to you about your work and they will never address it with you so you can’t learn and understand what you’re doing wrong and how to fix it. They will just build cases around you and give you occurrences instead of helping you understand. There are people who will invade your personal space without care, and talk about their exploitations of others. You will feel powerless to stop any of it, because the supervisors will not help you, they will take the side of the other person because they are friends. 

I worked as a patient care tech on the medical/surgical unit on the Jacksonville, FL unit for about a year. Extensive training, great work environment, supportive management.. in terms of my workload I felt supported by my superiors and all of my coworkers. A team environment is strongly pushed and for the most part everyone works well as a team. Understaffing was a major problem (post COVID issues, so I heard) so the job wouldn’t have been possible otherwise. They also offer benefits with part time work which was HUGE for me.

All this being said: I am chronically ill and from the beginning and never received any information on how to request ADA accommodations or who to talk to. When I started I spoke with my initial manager (who was replaced shortly after I was hired) about my health issues and asked about what would happen if I had an unexpected flare. Basically, she told me I was out of luck. Mayo allows 9 ‘occurrences’ per year (any kind of absence for up to 3  consecutive days in a row I believe) and you’re fired on the tenth one. No matter if you have an emergency.. there are no exceptions. The timeline is also sped up for the first 6 months so you better hope nothing goes wrong on the probationary period.

I wasn’t able to get any assistance with my issues for months, and only got things resolved after speaking about it with another chronically ill employee. None of my managers had any contact info or knew the process. I just got lucky. After meeting with the disability coordinator I was allowed intermittent leave which essentially excused an absence if it was due to a health problem.. once this was done things went wonderfully. I was never questioned when this did happen and didn’t have to stress about anything. 

Overall, working as a PCT was the most labor intensive and emotionally taxing job of my life. We were not paid nearly enough, but Mayo’s pay is actually competitive for that field and the annual raises are helpful. I have no regrets as I learned SO much in a short amount of time and the work was very rewarding. It definitely didn’t make me rich, but it was an awesome life experience.

Mayo is a great company to work for, being compensated well, in wage. Working only 2 days a week, as a dietary aide, I did not qualify for any benefits, besides accrued time off pay. This built up quite fast. Not being compensated for benefits, other than this was okay with me, since this was a secondary job, and I didn't really need insurance etc. Also, what was nice was receiving shift differential after 3 pm. This amounted to about $1.15 ( I think) extra an hour.

The job itself was okay, after I was able to feel comfortable in doing the job, as late tray pass. Job duties included answering the patients calls when they placed their meal order. You check off requested items on meal request order form, double check that what is requested is appropriate for their diet, bring the slip to the cook, set up tray accordingly, then bring the tray to the patient. It would get hairy at times when the phone would ring non-stop. Many times you will be on the phone taking an order, and the phone continues to ring. This can be very distracting, and you have to stay focused. Throughout the shift everyone is expected to help the dishwasher load and put away dishes, and at the end of the shift, this position required tearing apart, and cleaning one certain area of the dishwasher.

Most of the coworkers were great to work with. There might have been 1 or 2 that were bossy, and kiss up to the supervisor, but other than that, staff was helpful and fun to work with.

What killed the job was the immediate supervisor. Big lack of communication and favoritism towards several staff members. Without even asking prior, employees would be written in the schedule on their days off. As most part time staff had other jobs, which the supervisor is well aware of, the conflict of interest is obvious! This is when I began to notice a shift in the supervisor's attitude towards the staff whose schedules had to be worked around. At times the supervisor wouldn't even say hello, or acknowledge you, but then is really friendly towards other staff. 

Also, the supervisor tells you than there are many opportunities for advancement, which isn't exactly true. Due to a very high turnover, more times than not we worked with a skeleton crew. This made it impossible to learn other jobs, since we were stretched as it was.

I am a current employee. I work in the ATC (Air Traffic Control) area. This is where a number of patients that don't know where to go, get transferred to. I am not an operator, however it feels like I am. This unit gets thousands of calls per day. The call volume is entirely way to much to handle. Everyday there is no time to breath between calls but holidays are even more terrible. Its so overwhelming and stressful. The calls are normally short and they just need to be transferred but the volume is so extremely high. I was in another position in which I was doing great in, then management moved me here out of the blue and I had no choice but to move. No pay raise but a tremendous difference in call volume. I did not like being moved without giving me a choice. TRAINING is one of the largest areas of needed improvement. There is no real training program, just people in the department walking you through daily steps for about a week or 2 and that's it. They don't "throw you to the wolves" but with me being in this new position, the training was lacking. Getting reposes via email from MANAGEMENT is also an area which needs improvement. Sometimes they are so busy, you never get a response for help from them. They are nice but not very helpful when it comes to small department concerns. BENEFITS when it comes to co-pays is HORRIBLE. The Mayo health insurance is terrible. I will NEVER go to an ER again due to the employee being responsible for 20% of the entire bill, which results in you being billed thousands of dollars in the end. There is NO REAL co-pay amount for doctors visits. The amount per paycheck for health, dental, vision is great but the coverage is horrible. The best coverage is vision. Dental is ok, but health is HORRIBLE. Opportunity for ADVANCEMENT is the last complaint because there is no room to grow in the smaller units, like call centers and moving from one department to another is non existent (such as a call center rep cross training in HR) will be very difficult because there's no programs in place to help with that. Overall a great diverse place to work and I LOVE working from home, and the pay is also great, but from what people think they know from the outside as far as working here, is very different from what actually working here is like.

In by 0645 am, patient rounding and report by 0700. Check meds for patients and pulled by 0800. Round on all my patients by 0900 and start my meds administering. Do my patient acuity then do documentation on all my patients by 1100. Assists with  bath, vitals signs and blood sugar checks. then at 1200 noon help set up patients to be fed. Check for new orders  and carry them out from the start of the day and ongoing. Calling doctors through out the day for patients needs. Getting patients ready for procedures, taking new information on patients test result, calling critical to the doctors. Doing patient and family education. Discharging patients through out the day. Doing discharge follow up calls when having few minutes in between all other duties. Documenting all required information on patient for that day. stripping rooms and wheeling patients out when transport n/a. Starting and restarting IV's, doing dressing changes, assisting doctors at the bedside, taking calls talking with family members and giving up date on patients, answering phones, relaying and receiving  information to and from  case managers on helping patients with needs while in hospital and when patients goes home. this is ongoing through out the remainder of day until end of shift and by 1845 giving report to on coming shift and taking them to patients room to introduce them to the patients. then staying late to get all my work completed if it means until 2100 on my 7a to 7p shift. I have learned so much regarding health care, leadership, team work, the needs of the public, the science of nursing, the cost  and need for health care. Regarding management how to be a leader, educate new nurses, be responsible and carry out duties  when my SCC is not on unit and how to manage my time wisely. The hardest part of my job is the physical requirements for pulling,  lifting of patients, the stress of the job and having a patient to die on me and watch what the family has to go through. The most enjoyable part of this job is the reward of some one being healed, improved, have hope for life, educated, given hope for tomorrow and educating other nurses.

I loved working as a phlebotomist at Mayo Clinic. I was either assigned at the Rochester Methodist or St. Mary's campus. I truly loved every technical skill that I learned. There were a few technical skills I’m thankful that I learned, because they’d typically require a nursing degree within other healthcare organizations and/or states. I especially loved working with patients. I'm the type of person who doesn't like to be idle during work, so even though I was night shift, I was super busy all the time. My favorite place to be assigned was any ICU, because it's not as redundant as being on the general floors. 
I have the rating what it is, because there's some serious elitism amongst healthcare staff... I don't know how many times I've had some sort of altercation with certain nurses, but a good handful of them seemed to look down on me. The same goes for the providers. I've had weird encounters where nurses don't even want to wear gloves during a blood draw, and you seem like the bad guy if you even mention anything... if you ignore the politics and the cold shoulders, this is a great place to learn.
If you take a close look at the numerous phlebotomy job openings posted by Mayo Clinic, as well as travel/contract agencies that work with them, it shows you how desperately short-staffed they are. People usually end up leaving because of how unsupportive leadership can be. They’re always asking people to pick-up shifts, which can be stressful to hear if you haven’t really established or pursued a goal for yourself, like finishing school. Time really flew by while working here, and I’m having a hard time with my current job search. Everything in Rochester is Mayo Clinic related, and I didn’t leave on the best note with my supervisor after I left… so it’s hard to note how much I loved my job, but the only option I have is working with Mayo Clinic. The one thing I would’ve changed about myself is trying to be more vocal about pursuing my educational goals and allowing the help I needed to get there. I never took advantage of their tuition reimbursement program, and that’s something I wish I tried harder to pursue. 

To be very fair with my review, I will say that the benefits provided to employees are outstanding. I have no problem with anything about the retirement, PTO, work-life balance, or any of the perks that come with being a Mayo Clinic employee. I believe that the organization (as a whole) tries its best to value employees. However, at the departmental level, there are cultural fissures showing up in a very negative way. At the Middle Management level, there is such a disconnect from the work being done that employees are being forced to lower their quality in order to favor the quantity of their work. This results in tremendous waste and negatively impacts patients as well. I feel unappreciated by everyone other than my immediate teammates and supervisor. Our managers don't understand what we do and make decisions that directly contradict our daily goals. They don't listen to our input, but they pretend to! We regularly feel optimistic about the feedback we provide, but then, when the next round of initiatives comes out, it is very clear that they ignored everything we said. HR reps are very un-responsive and feel very stuck-up. I received an internal job offer, but the pay was very underwhelming. When I asked the HR Rep if there was any room for negotiation, they literally laughed at me. Trying to get a promotion where the pay matches the increased responsibility is IMPOSSIBLE, and they just re-structured their pay-scale system and made it even harder while telling everyone that they made it easier. It's very easy to see through simple analysis that the change was geared toward the financial benefit of Mayo Clinic, not to the advancement of their employees. I have never considered leaving Mayo Clinic, but after more than 10 years of this downward trajectory, I recently began looking for jobs elsewhere. I believe I will never gain the experience I need to advance if I stay within Mayo Clinic.

The hardest part of working for Mayo Clinic is the interference of Mayo Clinic corporate administration in the daily operations of May Clinic Health System’s sites. Mayo Clinic values conformity and uniformity, punishes diversity, and puts the needs of The Mayo Clinic above the needs of the patient. There are many wonderful people working at Mayo and many opportunities to provide and receive excellent care, but the corporate environment is toxic and self-serving. Despite that, I would have stayed in this job for the rest of my career (another 20-30 years) if they had not sold my department (including all of our patient data and our license to provide care) to a for-profit company and “encouraged” me to apply for a job at the new company. This was my dream job, despite the endless frustration of dealing with the pseudo-intellectual buffoonery of the Mothership. And now there are not enough positions at Mayo within 50 miles of my home for all of the staff displaced by the sale, so many of us will have to seek employment elsewhere. Applicants beware; Mayo Rochester is so desperate for satellite sites to conform to its patterns and so aggravated that MCHS sites make more money than Rochester that it self-sabotages frequently with complicated rules and “centralized” systems. These, in turn, cause more work for employees at satellite sites without improving patient care; indeed they often disrupt it, as has been the case many times with the centralized phone system causing patient calls to go to the wrong department or get dropped. I sincerely hope that Mayo puts in the necessary work to improve policy, reduce administrative bloat, and start putting the needs of the patients first again. 

Top Job Titles	Average Salary
Registered nurse 64 salaries reported	$44.93 per hour
Registered nurse - medical / surgical 14 salaries reported	$43.97 per hour
Licensed practical nurse 5 salaries reported	$26.59 per hour
Registered nurse - emergency room 4 salaries reported	$43.40 per hour
Registered nurse - icu 1 salary reported	$46.52 per hour

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