quality assurance inspector

inspector

bilingual customer service associate

project manager

controller

McCright & Associates

Typical day would begin in the morning reviewing my schedule on the company-provided tablet. I would head out to my first inspection, (calling ahead of time if requested by client). I would proceed with inspection first taking a picture of the the room/area to be inspected.  Inspection could take anywhere from fifteen minutes to an hour depending on the size and type of property.

Advice to inspectors: Know your subject matter  (it IS kind of required :) ) and always be courteous, respectful and professional with tenants and landlords (and your manager!)  Doing so will minimize problems and make your days less problematic.

The job REQUIRES you be able to work independently and disciplined.  There is no office to physically report to (headquarters was over three hours away). 

The company was supportive with any issues I had and management was great, always having my back especially if a landlord complained or disagreed with my report.  Again, know your stuff and you should be fine.

They do consider inspectors part-time and rightly so at least in my case.  I live in a small town and my days would sometimes end mid-afternoon.  Therefore, benefits were minimal.  

Pay is per inspection, so your salary depends on the number of inspections throughout your week.  

Larger areas are known for busier schedules and longer days.  The girl I shadowed my first week in a metropolitan area was working 12-hour days, so circumstances vary.

Since my previous job had me behind a desk all the time, I truly enjoyed being out and about, working independently and interacting with a lot of people from all walks of life.  

My days were least enjoyable when weather was foul or interacting with landlords who kept properties barely meeting the requirements and argued with me.  Having the support of the company made up for that (landlords, not the weather!)

A typical day, I would unlock doors leading to front office , an I would get there early to get ready and start my day when the first call would come in . After getting system on, checking voice mails and emails answer as many e mails before I would have to clock in, and then start taking calls scheduling inspections, answering issues that would arise.
I learned everything about that job with the first and only good supervisor that I had for 8 yrs before she passed away and I became very knowledgeable on the job that she had before the work was send to the reps. I handled a section of it for awhile but the incoming calls were declining so another dept. took that over so I could make sure that no calls would go unanswered.
Management to me do not pay their employee what they are worth.
You could be the top producer and he give you beginning of year the same as the producer that does 1/8 of what the top producer does.
The hardest part of the job was the nature of the people that called sometimes my heart would break but it was out of the company's hands ,very stressful.
The most enjoyable part for me was resolving as many issues that came up and leaving the office everyday knowing I am up to date with my assignments.

For those posting they didn't have enough work, didn't like management, didn't feel appreciated, or didn't make enough $ doing daily inspections, you just weren't a good fit or didn't work out.  Sometimes you have to look in the mirror and not always point the finger.  Because every inspector starts part-time, meaning no benefits or paid time off, you weren't fired or formally let-go as a full-time employee would be.  You just stop getting inspections assigned to you.  If you're good, there's plenty of work assigned to you.  If you can comprehend and pass the training required, you'll get enough work assigned to you to occupy an 8hr day or 40 hr week and you can make $40k with mileage reimbursement.  I no longer work for the company, left on my own terms for a better opportunity, but there's days things went well and I got done early earning $150-200 for that day.  Even bad days I was done with my last inspection by 5-5:30.

As a housing inspector, you are inherently 'the bad guy'.  As such, performing a thorough or good job, while expected of you, consequently opens you up to lash back from tenants and/or landlords.  Violations can mean cancellation of housing assistance, high cost to rectify, etc., which prompts these types of reactions.  Unfortunately the company does not protect it's employees with the housing authority.  As such, as complaints come in, they place blame on the inspector without investigating the outlandish claims.  Aside wearing a body camera, unless the inspector is pencil whipping or buddying up with all the landlords, they are set up to eventually fail.  It's a very poor management structure that doesn't protect those doing honest, quality work in the field.  Very disappointed with how this opportunity panned out, despite my positive experience starting out.

What is the best part of working at the company?
The pay is ridiculous .  They pay by inspection so either 3 dollars,6 dollars or 10 dollars.Keep detailed records of all the expenses you incur while working for the company, including car maintenance, tool ,gas and parking fees. You will  be surprised that you made probably less than minimum wage.

What is the most stressful part about working at the company?
Driving between homes , getting parking tickets And because you use your personal phone expect a lot of calls from landlords and tenants .

What is the work environment and culture like at the company?
Expect to be homeless because if you lose your car no job for you.

What is a typical day like for you at the company?
Every day is different it depends on how many inspections do you have , so usually 8 am to 5 pm with no break or lunch if you got 20 inspections you will finish around 5:00pm .

What is the best part of working at the company?
Working from home. All equipment was provided by the company. Training on site.

What is the most stressful part about working at the company?
Only being hired for part time when needed full time, not enough training, calls back to back for Section 8 customers and not prepared.

What is the work environment and culture like at the company?
Extremely busy with back to back calls on getting people scheduled for Section 8 inspections and not prepared for this and also told to do callbacks in between calls but didn't have time.

What is a typical day like for you at the company?
You log into all the screens necessary to do your work and the calls are back to back but not enough training to correctly answer all the questions from Section 8 customers.

Scheduled new tenant, annual housing inspections for Section 8 participants, in various housing authorities. Contact landlords to negotiate comparable rent of potential tenant. Emailed, faxed landlords/ tenant reports from inspections. Emailed inspectors on behalf of clients relaying information regarding inspection in question. Assisted landlords/tenants with retrieving information from the company website regarding inspection. Explained items to be corrected to landlords, tenants and housing authorities. Liaison to coordinate a time to meet for the inspection. Assisted inspectors locating property. Data entry answered and directed phone calls. Team player/trainer.

Being an inspector for HQS is not always an easy job and it's great to know that management has your back when there is blowback from a landlord or tenant when they are not satisfied with the results of an inspection. You should be good if you are following the HQS guides and not deviating outside those guidelines. 
Customer Service reps are awesome, friendly, and knowledgeable.
QC reps are awesome as well, always helpful and quick on response time, and always apologetic if they miss something.  
There are other people that are behind the scenes that play a huge part in making sure our inspections go smoothly.
This company is a well-oiled machine and they really have their stuff together when it comes down to it. I will honestly miss working for them. 

The owner and upper management are wonderful people, however their Customer Service department is HORRIBLE! They cannot seem to get a good manager with EXPERIENCE and STRUCTURING SKILLS. The last manager when I was there, was very empty-headed and arrogant. He also felt the need to share his personal business with me, which I did not care for. I had to play the role of two customer Service reps. for 2 DIFFERENT  companies since no one else was trained for that department. I had to structure some type of system of operation, since the "manager" couldn't figure it out! This place is not for someone looking for a career in customer service. This is a simple "stepping stone" job or a job for extra income.

What is the best part of working at the company?
No micromanagement. You are responsible for your work duties

What is the most stressful part about working at the company?
Wear and tear on your vehicle. The travel pay won’t cover maintenance on your vehicle

What is the work environment and culture like at the company?
Free range it’s like being your own boss. Sometimes the environments you visit are unpleasant 

What is a typical day like for you at the company?
Prepare the night before and you just go out and try to complete your tasks on schedule.

Top Job Titles	Average Salary
Quality assurance inspector 55 salaries reported	$22.51 per hour
Inspector 3 salaries reported	$22.58 per hour
Bilingual customer service associate 3 salaries reported	$12.50 per hour
Project manager 1 salary reported	$40,000 per year
Controller 1 salary reported	$107,000 per year

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