warehouse worker

truck driver

professional driver

delivery driver

material handler

McKesson

The most important to know about McKesson is that there are locations that are the "real" McKesson, and other locations that are McKesson subsidiaries. For example, the office in Green Tree, Pennsylvania (Pittsburgh) is a subsidiary. The two other Pittsburgh locations (Moon and Cranberry) are McKesson.

The Green Tree office (formerly Per-Se Technologies) was bought by McKesson several years ago. At the very beginning, we were lead to believe that we were to be part of McKesson and treated as equals. Instead, our salaries remained pitifully below the salaries of McKesson employees. It was the beginning of the end for the medical billing field, as it soon became clear that McKesson's intent was to outsource the medical billing portion to India. Working conditions are extremely poor. We are strapped with outdated hardware and software. While McKesson employees enjoy Windows 7, we are stuck with XP and barely enough RAM to run the most basic programs. If we have IT issues, we more than likely will have to deal with someone in Ecuador or some other country, as it seems that even corporate McKesson is outsourcing...not good if you're looking for an IT career! McKesson offices are luxurious compared to our office where everything seems to be from the 80's or earlier. We are consistently given more responsibilities while equipment and supplies remain elusive or inadequate. I wish that I could comment on training, but it is nonexistent. I have had programs loaded onto my system with no training or documentation. While McKesson employees get McCafe's, exercise rooms, family outings, etc., we get nothing. We even have to raise funds for our own holiday luncheons. When we get ice storms or blizzards, we're forced to find out way into work while the other McKesson offices are closed (with pay). Of course, we can take the day off using PTO, but we will get an occurrence for doing so.

If only management would be forced to practice the ICARE principles that McKesson promotes constantly. I have never worked for a company where a manager can show blatant favoritism, be reported to HR for doing so, and then have it blamed on the employees who complained. It seems as if "do as I say and not as I do" is the theme that McKesson runs on. If you dare to complain about management, you will suffer the consequences. Upper management refuses to visit our office. And, if they are in the building for some reason, they hide as if they are too good to visit the employees. Management refuses to show even a modicum of respect for their employees. Taking shortcuts and lying to the clients is not only acceptable, but encouraged. And, while employees are constantly being held accountable for their actions, management can do whatever they so desire without fear of repercussions from upper management.

There is no future working for this company. Jobs are being sent overseas. Opportunities for advancement are extremely rare, and when they are available, they can be given to a favorite employee without even posting the job. The salary is below average compared to similar jobs at other companies and even those at corporate McKesson. HR is clearly a management tool and never beneficial to the employee, especially now that HR has been turned into 1-800-HR. Medical benefits are very expensive (very high deductibles and coinsurance amounts). There are no perks whatsoever. Never expect a thank you for a job well done. Do expect constant criticism and increased job responsibilities without compensation.



Ah how do I put this. It's a call center job. You're going to need to meet adherence percentages every month. You're going to be graded on your calls by a QA agent, and you need to be impeccable with your time management and be on ready when you're supposed to be ready or you will be marked off. 
They will reel you in with great benefits, PTO, incentives and more; but bottom line is, is that you're just a number at McKesson. There's no sense of community or inclusion. I had only worked from home, but the only positivity we seem to get is fake. It's outdated Memes with cheesy quotes, promoting toxic positivity. But let's be real. McKesson falls under big Pharma. You think big Pharma prioritizes their employees mental health over profit??? 
If you have no PTO but are having personal issues, there's no leeway. They ultimately care about the selling every single customer request. They care about meeting percentages to the T. McKesson just cares about their CSRs being able to follow a script, leaving hardly any room for sincerity and anything other than a robotic conversation. At the end of the day, at McKesson, it's about quantity, not quality. * Keep in mind that the turnover rate is incredible… They certainly don't WANT to lose anyone. But they know it'll be a piece of cake to replace you. In fact, more than HALF of my training class has either been fired or quit before even being there for a year. 

If you don't like being micromanaged- this job isn't for you. 
If you don't like having to follow a specific script-  this job isn't for you. 
If you aren't good at multi tasking or time management- this job isn't for you. 
But if you can handle all that? Honestly, more power to you, and I applaud you and wish you good luck. But remember: the state of your mental health is more important than any job you could ever have in your life.


Also, most of the management are pretty much empathetic less? Is that a word? And on top of that; illiterate. And the sales reps? I have never spoken to so many disregarded, arrogant, hot headed, unresponsive humans in my life. This is from both the men AND the women. 

They answer when they want to answer... and they answer WHO they want to answer. They pretend that they're empathetic, but the minute you let them know you feel burnt down or overwhelmed, it's met with a "I'm sorry to hear that. Feel free to use your VTO or PTO." For a company that falls in the health sector, you would think that mental health days would be a given, and not considered a part of your paid time off. 

Overall, it wasn't the worst job I've had. I gained an immense amount of knowledge, some friends, and professionalism/how to deal with many different people and professions. But the micromanaged, robotic approach is not for me. 

I will say, even more-so than before I had worked here... that I entirely disagree with the nature of a CSR or call center agent position. I guarantee almost all and every call center job runs the same way, and gets the same turn over rate. These jobs bring nothing but angst, burnout, and stress to their employees. They have for years... There is no need to drain employees for 35+ hours a week in order to be successful and meet quotas. There just isn't. 
I don't think any human should have to be monitored to this degree. Not for the barely livable wage, I'll tell you that much. 
It's a bizarre concept, and I sincerely hope call center jobs like this slowly fade away. 

Know your worth, know your limits, know your value. 
Take the job for the experience and extra oomph on your resume. But after that? Leave. 


I am writing this review not just out of frustration with the way McKesson works as a whole but also to try to shed some light on serious issues this company has in their Scottsdale location. As a point of context I have worked at Mckesson for about 4 years, 1 as a contractor for their temp agency Remx and the last 3 as a full-time employee.  As a temp employee, one thing that is immediately apparent is that McKesson sort of works like a meat factory, every winter they higher hundreds of temp workers from November to about February their "blizzard" season. Once this period is over much of that workforce get a laid off at Mckesson discretion and in this process is where the major issue with McKesson starts the process is extremely arbitrary. McKesson is a high school for grown-ups, that is how I would describe the working environment there. Promotions at McKesson with obvious exceptions are not based on merit but popularity, it mostly has to do with whether your supervisor and manager like you in the entire literal sense of the word. If your supervisor or manager is not "fond" of you the amount of work you do for this company matters not. It's also like high school in the sense that those people in these higher positions gossip about their subordinates in a very unprofessional manner all of the time, this is not based on here say but on literal meetings, I had been in. McKesson is also not a company that likes to promote within, I'm sure anyone familiar with this company will, unfortunately, know exactly what I mean by this. People will come in as temps in November, be put in supervisor positions and then after only being with the company for 4 months get promoted to permanent positions over people who like myself have been with the company for years. There have been instances where people have come in being trained by someone with much more experience on a program and in February that person gets put in a position of authority above the person who just trained them. The excuses that are given is that current McKesson policy does not allow for these kinds of moves to be made as easily with an "FTE" as it is with a temporary employee. This policy, in particular, seems to be the most nonsensical of the lot and one that really seems to attribute to low morale at this job. Finally, there are people in very high positions of authority at McKesson like a Senior Executive that have close personal relationships with individuals in much lower positions like a UC for example. Because of these relationships, these individuals get an unfair amount of knowledge about the inner workings of Mckesson, personal knowledge about what is going on with other employees that this executive should not be sharing with them. This relationship also trickles down to the way these individuals are treated by Managers and Supervisors as they obviously know about it and treat them differently. What it boils down to is McKesson is a good place for a job, if you want a career you better be prepared to put up with a lot from everyone.

I had the unfortunate experience of working for McKesson, and I must say it was nothing short of a nightmare. This company boasts about its policies and management, but in reality, they are nothing but hypocrites.

First and foremost, McKesson's approach to employee training is abysmal. It's clear that they favor certain individuals based on their appearance and not their qualifications. The company seems to go by faces rather than actual skills and expertise. This favoritism creates a toxic work environment where those who are deserving of opportunities are overlooked in favor of the chosen few.

One of the most frustrating aspects of working at McKesson is the complete lack of room for growth. I've seen colleagues who have been with the company for over eight years, still stuck at the same pay and level. It's disheartening to witness such a lack of recognition for hard work and dedication.

To make matters worse, McKesson enforces a draconian points system that feels more like a prison sentence than a workplace policy. If you're even a minute late or have to call out due to unforeseen circumstances, you'll accrue points. It's a rigid system that leaves no room for human error or compassion. This approach only breeds anxiety and fear among employees, rather than fostering a supportive and collaborative environment.

The management at McKesson is equally disappointing. It's abundantly clear that many of them lack the knowledge and skills required for their roles. They often fail to perform their duties as they should, leaving employees to fend for themselves. Instead of providing guidance and support, they seem more interested in playing the role of security guards, monitoring our every move.
The turnover rate at McKesson is alarming. Several of my colleagues were either fired or quit during my time there, and I couldn't help but wonder why so many employees were leaving. It raises questions about the role of HR in addressing these issues and ensuring a healthy work environment.

It's disheartening to see how McKesson places more trust in its supervisors and managers than in the hardworking employees who are the backbone of the company. The lack of recognition and opportunities for advancement, combined with the oppressive policies and questionable management, make it clear that McKesson is not a company that truly values its employees. I would strongly caution anyone considering a position with McKesson to think twice before accepting an offer, as this company has a long way to go in terms of treating its employees with the respect and fairness they deserve.

All in all, working at McKesson felt like being trapped in a soul-sucking, authoritarian regime. I wouldn't recommend this company to anyone seeking a fulfilling and fair workplace. It's a place where meritocracy is thrown out the window, and employees are treated as expendable commodities. Steer clear of McKesson if you value your sanity and career growth.



When I first started at McKesson I loved everything about it and tried to refer many of friends. Then the longer I was there I realized they will not accept anybody you refer because they don't want to pay you the referral bonus or just because they don't like you enough as a person. There is no chance for advancement in the Middletown location unless you are a person who constantly tells on people all day long, that is the only way you would even have a chance to become a lead. Management is horrible, every Warehouse I've ever worked at the DC manager would try to show his face whenever possible even if it was just to come out walk around and say hi or pack a box and have a conversation with the line workers. At McKesson you don't get that the manager sits in his office all day long the only time you see him is when he's threatening your job eating the free food in the break room or smoking a cigarette out in his car. Employees have asked him several times to start showing his face more and showing he cares what we have to say, every time he would say he was going to cut his work down so he would have a chance to step out of his office and see us and then another couple months will go by, getting nowhere. Their equipment is some of the crappiest equipment I've ever had the privilege of driving on they spend more money on the mechanics that come in and fix it every day than what it would actually cost to get a new or gently-used machine. In 2018 we were the number one DC of the year. Do you know what we were rewarded? Hot dogs and a t-shirt. Yeah this really makes me want to work even harder for next year. They don't follow their own policies they do whatever they want, so if you get in trouble for something make sure you break out the handbook. When they know company is coming they work you like a slave to make sure everything is perfect for when they come in, knowing the warehouse was not that perfect before hand, there's empty boxes all in the racks Gaylord's filled to the brim and of course there are no cones at the fire extinguishers. By this point if you don't already feel helpless at your job now it's time for them to sit you in the break room and tell you that they are relocating to Bethlehem PA in September of 2019. So for all of you filling out applications, they are failing to tell people you will not have a job in a few months, so if you're fine with working a few more months and then having to find a new job all over again, than go right ahead. If you work on the 11 to 7:30 shift that doesn't mean you're going to get out at 7:30 they keep you until the work's done. But more than likely you leave at 7 and lose a half hour of work everyday. In the beginning you get a lot of pay raises but it seems that your paycheck never budges because of all the getting out early. You could have a little overtime Monday Tuesday and Wednesday but by Thursday and Friday you're losing some of that overtime and getting out at 7.

Responsibilities Included
	Ability to proactively identify trends, recurring problems, non-compliance issues, and risk; suggest and implement resolutions in a timely manner. 
	Review Customer Surveys and Escalation Trackers for several functional areas to determine if improvement in QA process/procedures is necessary
	Held monthly or quarterly QA Calibrations for new hires/existing agents/supervisors/managers and QA analyst
	Created and maintained training packages for agents who fall below department threshold 
	Attended required training sessions for functional areas to learn department processes and procedures to establish QA attributes 
	Acted as subject matter expert and resource to Quality Assurance team
	Assisted with training agents/specialist and cross training QA team members 
	Assisted with status reports creation, communication, and presentation 
	Identified inconsistencies with requirements and recommended modifications - Reports evaluation findings to QA Supervisor and escalated issues as needed
	Ensured function is operating per user requirements and conform to Macro Helix guidelines and Standard Operating Procedures
	Performed quality assurance for functional areas as assigned 
	Completed high level special projects for internal/external customer service 
	Interacted and worked cohesively with all functional area Leadership Teams to improve the QA process/procedures 
	Developed/Updated assigned sections of Functional Team Documentation - (Standard Operating Procedures, flowcharts, evaluation forms, training packages)
	Conducted agent guidance sessions as requested and needed
	Ability to collect, compile, and articulate statistical quality data 
	Maintain a visible presence within functional business units 
	Ability to be cross train among multiple functional supported business units Minimum Requirements Entry level experience in software and/or program testing. 

Critical Skills
	Experience Building Mixed Scorecards 
	Customer service acumen 
	Demonstrated leadership qualities 
	Ability to deal with ambiguity 
	Presentation skills 
	Innovation mindset 
	Microsoft Excel, Word, PowerPoint, and Outlook
	Solid communications skills 
	Demonstrated ability to measure and achieve operational excellence 

Additional Knowledge & Skills 
	340B Architect experience
	Knowledge of the healthcare industry including pharmacy, hospital, clinic, PBM
	Verint QM Module, Coaching, Reporting, Salesforce Case Creation, Salesforce Reporting
	Business financial acumen
	Customer Support experience
	Experience creating and delivering module based training
	Use Visio for process mapping and workflow

What is the best part of working at the company?
Working at Mckesson as a Pomeroy contractor is one of the worst jobs I've had in my long career.  My coworkers were immensely anti-social.  In the midst of the pandemic, having far less human contact than normal, these people were apathetic, socially distant.  It was disturbing.   I would attempt to start conversation...just normal conversation with my colleagues and would be ignored, told to just shut up and do my work.  I was trying to exercise regularly, get my steps in in order to fight my disability as a diabetic and my boss, a fellow diabetic would tell me that I was walking around too much.  Meanwhile my numbers were constantly at the same level or above my more experienced colleagues.  It is utterly nauseating to think back on that experience.   Nightmarish is a perfect way to describe my time working with these mean spirited people.   At any rate, if I could give negative stars in reference to my time as a Mckesson contractor I would.

What is the most stressful part about working at the company?
Repetitive, boring work.  Despite my many certifications, long history of providing executive support, doing engineer work, sys admin work, I was basically laughed at by the coworkers who had been doing their jobs for 5 to 10 years there.  If I mentioned a possible better solution or creative perspective I was more or less told to keep quiet.

What is the work environment and culture like at the company?
It's a beautiful old building and the facilities are kept clean and to top standards.  I personally respect the brand Mckesson, and the interaction I had with actual Mckesson employees was highly professional.  The Pomeroy contractors were a few rungs less professional, and were difficult people.   The culture with those people was nonexistent.  It was mid-pandemic and these were the only people I would see or talk to on a daily basis.  I am known to be a good conversationalist.  Not a forceful guy, just an easy person to talk to.  And these fellows basically would ignore me.  Try to talk about the Cowboys game on Sunday?  It would be...omg, here the guy goes talking about sports again.  There was no team building, no moment to have a joke or a laugh with colleagues.  It was just...go to work, punch a time clock, and pump out laptops, ship them, rinse repeat.  No idea that there might be room for advancement.  Very sad group to work with.

What is a typical day like for you at the company?
Repetitive.  Go in and do your job and every coworker had headphones on and you were expected to work and boot up laptops, install software, and by all means no talking.  A typical day was silent as a library.  Lunch would be brought in for free once a week by Mckesson and we would eat in silence mostly.

This local Distribution Center branch has major issues spanning multiple areas such as management, staffing, consistency, and downright favoritism. Enjoy working well over 40 hours a week at times, while working nights, therefore sacrificing any semblance of home life.

Management are only worried about themselves and will not actually care about solving issues related to the environment. Will play favorites with certain employees whom have their ear and will act on that relationship. These bad eggs spoil the environment and culture of the workplace and will effectively make working with them miserable and akin to walking on eggshells. 

Too focused on quantity of work as far as numbers of lines pumped out per month and will feign as if they care about quality, but quality only matters to a point. Will expect you to even sacrifice your quantity with arbitrary rules they put in place, without effectively testing and rolling out proper time allotment for that task. Therefore you may find yourself receiving less incentive money for more work because of these practices. When management is challenged on these issues, you will receive the general "We are working on it" response which could take months or never to actually achieve even a middle ground resolution.

These core issues make hiring and staffing an issue with a very high to absurd turnover rate. Which creates more pressure on the existing employees to leave. However many cannot as they have invested so much of their time and work career into the job, that quitting would be a heavy pay cut and loss. So they put up with it. McKesson overall seems to abuse this fact that they know that no other game in town will pay as well, and effectively trap these long time employees into dead end work. Promotions are not possible realistically unless you have a bachelor's degree, and management likes you. Good employees are passed up for promotions to management positions, for effectively lazy and incompetent employees with no where near the ability, passion, care, and work ethic. Simply because they are liked more and have a degree of some kind.

I could go on for a while about more and more problems. But this should suffice for the general overview of this particular place. The job paid well, and had generous vacation time even when you had not that many years invested. Though it feels like those are traps to fool people into this terribly managed sinking ship of a Distribution Center whom used to be the number 1 DC in the entire NA McKesson network.

Our office was a smaller office when I first began working for this company in 1997 as Redline Healthcare.  In 2003, McKesson Healthcare incorporated our office into the company.  As a result our office personnel grew.  In 2007, when McKesson closed our office, we numbered about 20 people, which still wasn't a large office.  

We had a productive, very busy office.  As medical billers and being on the West Coast, we needed to start very early in the day in order to reach people on the East Coast, as many of our clients were.  We mostly were busy during the workday, but were also social during break-times, and also planned times to be together on a social basis on the company's expense account.  The Company was good to us to provide for training and away-from-office events for the sake of providing inspirational challenge.  We were given rewards for excellent work, and anniversaries with the Company, i.e. 5-year, etc.

There are always certain co-workers in any office that provide for more expertise in how to get along with them.  For the most part, we were all congenial, from the Administrative on to all the co-workers.  

The Office Manager was always willing to meet with regard to concerns or for help with our systems.  I learned a lot about how to manage my work day from working in this office.  I enjoyed my job.

The hardest or most challenging part of the job was to keep ahead of the daily influx of claims as a Secondary biller.  The Primary billers automatically generated claims that came to me in the course of their entering payment toward primary claims (Medicare).  My lists grew long on a rapid basis, which kept me very busy in concert with all my other responsibilities as a Cash Application specialist.  If the system happened to go down, or there was a problem with a website it could stall my work time in all my areas of responsibility.

I enjoyed the work that I did, and because I was pretty fast, I kept up for the most part.  It gave me a personal enjoyment of accomplishment to feel as though I did my best and completed a lot during my work day.

With years of experience in the healthcare industry, I have had the opportunity to observe and evaluate workplace environments from both strategic and operational perspectives. McKesson stands out as an organization that offers exceptional benefits and generous time-off policies, aligning with its reputation as a leading healthcare employer. However, while the company presents itself as the “best place to work in healthcare,” there are structural and cultural challenges that undermine this vision.

A primary concern is the lack of accessibility and availability of management, particularly direct supervisors. Clear expectations are rarely communicated, leaving employees to navigate their roles without proper guidance. Instances of gaslighting and the deletion of evidence creates an environment where employees feel unsupported and unable to document critical conversations. Additionally, the onboarding experience is hindered by unprofessional behavior from colleagues, who often undermine new hires rather than foster their growth.

Although McKesson’s benefits package is comprehensive, the high demands and pace of work limit employees’ ability to take full advantage of these offerings. The company’s expectations frequently exceed those of a traditional workplace, making it difficult to maintain a healthy work-life balance. This disconnect is further exacerbated by a noticeable gap between upper and middle management. While senior leadership may have the best intentions, middle management often operates with a sense of unchecked authority, prioritizing social conformity over performance and innovation. This culture can be particularly challenging for neurodiverse individuals, as the emphasis is placed on fitting in rather than on the quality of one’s contributions.

In summary, McKesson’s strong benefits and industry reputation are offset by cultural and managerial challenges that can impact employee morale and performance. For the organization to truly achieve its goal of becoming the best workplace in healthcare, it must address these internal issues, foster a more inclusive environment, and ensure that leadership at all levels is aligned with the company’s core values.

Top Job Titles	Average Salary
Warehouse worker 21 salaries reported	$19.72 per hour
Truck driver 2 salaries reported	$22.76 per hour
Professional driver 4 salaries reported	$22.37 per hour
Delivery driver 21 salaries reported	$35.39 per hour
Material handler 7 salaries reported	$21.63 per hour

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