case manager

clinical counselor

counselor

clinician

therapist

McNabb Center

Promises of a great place to work with excellent benefits were met with the harsh reality that unless one had a Masters or Doctorate degree termination was imminent. Around 40% of the aquired staff was terminated shortly after the "merger" had been finalized. By three months, 50% were gone. I barely made it 9 months before I was terminated. By that time, only 20% of the aquired staff remained. 

The workplace was hostile with one supervisor having recurrent meetings with her staff that consisted of screaming at the hard working employees of a different race, but favoring the one unproductive employee who was the same race. Slamming doors were frequent events. 

The second floor of the building where I worked was liken to a third class airport terminal. The furniture, equipment, software systems, and heating/air were antiquated. The third floor executive offices were first-class. I had to share an office as did many in our department. Other groups had individual occupancy offices. It was hot in the summer and freezing in the winter. 

I was assigned to do a project that hadn't been touched in over two years. I had to collect money from individuals "served" by the counseling staff. The motto might indicate that they are serving the community, but that is not entirely the case. I had to submit write-offs in excess of $100,000 for approval due to the age of the account, three attempts to collect money, or an inability to even contact the responsible party. I was reprimanded over complaints received (not because of my tone or demeanor), but due to the fact that it had been 2 or more years since the debt had occurred. I was told that I would not be allowed to receive another complaint which is unrealistic. Sure enough, a gentleman had called on a day that I was out due to an outpatient surgical procedure. When I returned, I was in the midst of reading my emails and catching up on phone messages. While I was researching accounts, and talking to clients about them he called back, but my line was busy. The call went to someone else in the department. I submitted for a write-off of his bill, but it was too late. Another meeting was called, and I was told that I was being let go. My manager was tearful, and I knew this decision was coming from over her head. I was advised that I could consider this separation from the company as a layoff. 

One would think that cleaning up the old accounts would be praised, but instead it was a means to an end - my end.

Although the McNabb Center provides a very meaningful service to an often marginalized population...the negative work environment and poor leadership make this an unattractive place to work for long. There is a stark segregation between management and staff that results in poor or no communication, limited opportunities for advancement and high turnover. Higher levels of management have no regard for company policies/procedures while regularly punishing and often firing staff for minor infractions. Any disagreement with mgmt. is called insubordination and new ideas/suggestions for improving process are ignored. Compensation is very low for entry level positions who do most of the center's work. Unfortunately, like in many non-profits there are a few senior positions filled by 'long-timers' who do absolutely nothing. On the good side, benefits like health insurance are surprisingly good and there is no dress code...i.e. very casual atmosphere. Leadership has kept them 'dept free' so they are fairly strong financially (although that wealth is NOT shared with the employees!). In summary, I literally thought every day I worked there...this is a perfect example of an organization that succeeds IN SPITE of itself (they seem to grow while setting an example of everything NOT to do to succeed.) In my opinion, they continue to earn their reputation for treating employees poorly. I wish I had listened more to folks who warned me about their bad reputation before accepting a job there.

It really all depends on if what area you are working in. As a residential councilor for the boys' center, amazing management and people that you work with. When moving into management, there are trust issues between management themselves. No support when you really need it. Been told about things a person can't change "eyes, personality: see how it appears to look like different personalities when discussing how one professionally dress." Still working on myself getting over the negativity that has left me in tears more than once. Told directly that one's own "education meant nothing due to not being licensed or exactly in the field" and left burned out without support. I loved working there with the clients, but between crazy hours, calls/text in the middle of the night, downgrading education, and the downgrading as a person is just too much. Couldn't return in a condition of having a mental breakdown knowing what population I worked with and left without a two-week notice causing myself to be unemployable through the company. The worse part of it all is that I loved working there, loved working with the clients. The hardest part was trying to learn the management and was determined unfit within the first month due to lacking skills; and to top it off is the burnout of the position due to on-call and spending more time at work then home. 

One review on McNabb will not tell you much. There are a ton of programs, each with different requirements, bosses, stress levels and cultures. Some of the programs have a huge workload and a lot of driving and stress. Some have less workload. Many of my co-workers loved their job, but some didn't and a lot was depending on supervisor and culture. Some programs have more funding than others and can pay more, and some pay less. The program I worked at I loved the work, the clients and my supervisors. The pay was not good. Very low, but increased fairly the longer I stayed. Insurance was standard. 403b was very good. There were a few other extra nice perks too. I knew a couple of people that Helen Ross was helping them pay for their master's degree. If you are a social worker/helper type fresh out of school splitting rent and looking for a place to start, or you have a spouse who makes a good wage and so you can live on lower pay, I would recommend it. If you're a sole supporter for a family, or a single person living completely on your own with no support , to make ends meet at most of the jobs here you would probably need to do PRN work, have a second job, or get on section 8. It's a good way to get your feet in the door. I do feel like they are a good company, and that they try to do good for their workers and the community.    

My supervisor was amazing. There were other managers who would talk down to me. I would ask how I was doing and they would tell me I was doing fine to my face and tell my supervisor other wise. Other staff bullies the front desk. Some will make fun of how you dress and other things. Some people are super nice and relatable. Other staff makes you feel like your walking on egg shells and they are breathing down your neck. I believe in what they are trying to do in the community but some staff are very hateful to people below them. It’s not unusual to be talked about behind your back. It’s not unusual to be discouraged by staff instead of encouraged. If you work front desk you may be belittled . I would recommend this position only to people with thick skin but if you care about people liking you even one bit don’t work here. They don’t get payed a lot either. When you start they will present all the benefits you will get but you have to work there for at least 5 years or more before making a living wage. Managers will be two faced and pretend they don’t know certain things when you know they heard it from someone else. I think it’s sad how they advocate for mental health and they truly care about the clients but don’t care how they treat staff. They also have so many different ways they do things and have poor communication. 

Helen Ross McNabb is a good place for a young fresh out of college. They make you think they are paying you adequately and that the work you are doing makes a difference, but in reality neither are true.  You are a glorified babysitter in most positions offered at this center! You are paid nothing and they say it’s bexause it’s “non profit” but no there are several people there making TONS of money. The management is probably the worst. You have your supervisors and their supervisors to go to but at the end of the day they are all out for themselves and will do anything to protect themselves. For HRMC to be such a large company you would think they would know how to handle situations that cause conflicts, but that’s the exact opposite. They handle most situations WRONG. I was with the center for almost 3 years now and I have never experienced more unprofessionalism in a work place. HR is supposed to be there for you but when I brought my concerns to them, especially one person, I was beraided and treated like a child and continuously told to follow my “chain of command”. The chain of command that disrespects and talks down to staff everyday? How is that helpful.

Social work is supposed to be a field that changes lives and that’s the opposite for HRMC.

Management at the site has no regard for employees and have unreasonable expectations. I suppose they are so used to talking down to clients, they do the same with employees. Manager and supervisor seem to be trying to "out boss" one another, rarely collaborating to come up with the same plan. As soon as an employee no longer fits into their plans (want to hire/promote a friend) even with a good review said employee is told: you are no longer needed, you aren't doing a good job. Makes one wonder who's next and when. Speaking up when you experience or witness an injustice doesn't happen for fear of no longer fitting in and being let go with little notice. Supervision is sorely lacking so you aren't sure where improvement is needed. Constant contradictions between what is said and what is done from management.
Work life balance is terrible, staff can't have time off because of lack of staffing, however, management takes off whenever they want as do some other favorite employees. Low wages, no room to grow, no reason to stay. 
It's hard to feel valued as an employee, when you are treated like "the help".

What is the best part of working at the company?
Being able to work from home some.

What is the most stressful part about working at the company?
Case loads are unmanageable (90+ clients) and to high of an expectation from management.

What is the work environment and culture like at the company?
It’s very much about numbers, which causes very high stress. Rules are consistently changing, and management expects so much from their employees and the goals are unachievable. Once I went to my supervisor and was told, “I don’t know how to help you, I have never done what you’ve done. I worked in the same field but never had the caseload that you have.”

What is a typical day like for you at the company?
Work day starts at 8am, and two days a week you have to attend mandatory meetings. You “work” from 8a-5p but most of the time you work later due to keeping up with notes. First part of the day is normally spent prepping notes for that day, or attending school meetings with clients. Then about 10a, you can attempt to start making calls to see if you can get something scheduled with clients and then start traveling to different counties to see clients at there homes. Traveling takes up a good portion of your day.

I have been with the company for two years and I have never had such a horrible experience with management in a company in my entire career. My first job was as a case manager in which management was lacking significantly due to playing favorites and gaslighting. In which I switched to a different program. The next program I was in was as a counselor in which was the best job I ever had with the best coworkers due to my supervisor being willing to work with employees and treating everyone fairly including clients. The program was closed which is another thing to worry about due to politics of the company and programs being grant based. The last position I had was the worst position due to management gaslighting their employees, having favorites, and lacking boundaries. The work is fulfilling and meaningful but if you don’t fit the “company culture” you will get pushed out. I would only recommend HRMC as an entry level position but not any further.  They treat long term employees poorly if they don’t kiss up.

Do not work here. They will use you and pay you minimum. They do not give longevity to people who interned with them, even though they say they do. They make you work in unacceptable conditions and do not offer support or training. They use a computer program and call that “training” for work. There is no one to one training.  As a person on the spectrum, this did not help in any way. They blow through money on absolutely ridiculous things. I know of at least of a 100k that got spent on useless things.  They are for the money and how many programs they can hurry up and create. They let anyone be in management. They do not care about your safety. Just seeing money for clients being blown through is unsettling. Management can do whatever they want, when they want. Management will bully you and will not help. They are not caring or understanding of anything. You are just a number not a person to this place.  Find somewhere more meaningful and that helps people because this place is not it. Quitting this place took the weight of the world off my shoulders.  My mental health feels so good not being there. 

Top Job Titles	Average Salary
Case manager 136 salaries reported	$18.58 per hour
Clinical counselor 8 salaries reported	$46,188 per year
Counselor 101 salaries reported	$17.49 per hour
Clinician 54 salaries reported	$49,350 per year
Therapist 54 salaries reported	$52,295 per year

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