paramedic

emt-basic

emergency medical technician

operations technician

telecommunicator

Mecklenburg-Ems-Agency

This agency is located in a large county with over a dozen local hospitals, including two trauma centers and four PCIs. This is a great place to increase your knowledge and gain call experience but wouldn’t recommend it for someone starting out in this field. There are opportunities to advance into field training positions or various supervisor positions, but the growth essentially stops there unless you want to make a lateral move into an office position. Your yearly pay increase is based on a grading metric that unfortunately the employee has little control over and therefore is very unfair to judge and base compensation on this. There are no cost of living pay increases at any time. The attendance policy is terrible and designed to punish the employees. The scheduling department is inflexible and it takes 5+ years to obtain a shift that does not consist of working every single weekend, overnight. 

This company has a high turnover rate because they treat their road employees like trash.  They expect you to have the skills and intelligence of a well experienced flight medic, but pay you like a CFR.  "Oh, you're on the north end of the county? Here's a call on the SC border that's a critical job.  We know you're 30-40 minutes away, but you're the only unit available on the overnight because we are so short staffed".  And their relocation, sign-on, and quarterly bonuses; ask about them to make sure you're actually going to get them.  If you have a spouse that has a good job or family that you can live with, go ahead and take the job (they'll hire you, don't worry), but you'll regret it.  Paramedics started at $16/hour when I worked here and they took money out of my paycheck (about 20 cents/hour) because they gave me 12 hour shifts and that added up to 84 hours per pay period, so they had to deduct pay "to be fair".

There are some really good people that work here, and I feel sorry that they are stuck here after relocating their family to work for such a terrible company.  Good luck in your EMS endeavors.  Hopefully this review helps you make a decision.

MEDIC is the busiest 911 EMS provider in North Carolina. I was employed full time as a paramedic there from 1983 to 2013. Since then I have continued as a part time employee working approx. 20-28 hours/wk. I have seen many changes over the years. MEDIC has continued to exemplify excellent 911 service. Every day is very busy with very little down time. Continuous training along with the direction and guidance of our medical directors provided me with the knowledge to practice as a paramedic. I learned how to communicate with people during the worse times of their lives. By far the most difficult part of the job is dealing with critically ill and injured children. The most enjoyable part of the job is being able to resolve certain life threatening conditions resulting in patient survival, including hospital discharge to a healthy and active life.

Due to poor management, the work environment has become very hostile over the last few years.  Work and morale have become noticeably worse since management adopted a 40 hour work week pay, and schedule, structure.  A decision that has led to inconsistent leadership and a fundamental breakdown in the chain of command.  In a career like EMS, work and home life are always difficult to balance.  MEDIC has cultivated an environment that will force you to choose one and sacrifice the other completely.  I am not disgruntled.  I am simply disappointed in MEDIC and what it has become.

This is one of the most toxic places to work. “Leadership” not much of that going on will vilify you, work you death and only expect more. The minimal pay is not worth the stress and anxiety your will definitely develop. While you will see your fair share of great calls, those are definitely outnumbered by the absolutely ridiculous  low acuity calls that will follow. And be mindful of your metrics so you can receive a barley cost of living raise. This place definitely paints themselves at the best in the industry but once inside you will realize it’s just another AMR or Sunstar (google current CEO). I spent over a decade here and wish I would have left long ago. Don’t apply unless absolutely desperate for a job, you’ll make more and be happier elsewhere.

What is the best part of working at the company?
The pay is higher than other local agencies. 

What is the most stressful part about working at the company?
Call volume and nepotism is rampant and management does not care to have enough staff on board for community coverage and patient care. As long as their budget allows them to keep their hefty bonuses and the company's reputation is good, they are happy to exploit their field crews and run them into the ground.

What is the work environment and culture like at the company?
Favoritism is a huge thing. Rules are unfairly applied to certain individuals but skips others.

What is a typical day like for you at the company?
Being ignored until it's time for reprimand.

Mecklenburg EMS Agency (MEDIC) is a fine company with a direct and impactful mission to provide care and transport of the sick and injured to definitive care in the Charlotte/Mecklenburg area.  I spent 22 years as an employee here and retired recently.   I have to say that I have had occasion to work with some of the finest and most skilled individuals I have ever had the honor and distinction to work with.  

Medic is highly organized and has some of the best training and equipment in the EMS industry.  Management is sometimes strict but in the role it is often required.

MEDIC is honestly a good place to work. However, just go do your job and go home. The opportunities for advancement are there and you can go up the ladder quickly if you work hard. Just remember that the higher you go up the ladder, the more people look at you. You WILL be busy. In a typical 10 hour shift, you will run 8-10 calls. In order to maximize your performance, you must keep a total task time of less than 70 minutes. This all seems to be fine and good until you have a patient that requires more than that. Make no mistake, MEDIC is a business and they are out to make money. But this money is used towards top notch equipment.

Worst EMS job I've ever had. Company culture is about billing and insurance, not patient care. System status management is a morale and health killing model that creates huge turnover rates. Pay is pathetic for an agency this size. Complete disconnect between management and field personnel. Going to work makes you feel a sense of dread. There are other EMS agencies in surrounding counties that are far better places to work. If you are new to EMS it may be a place to get experience, but for god's sake don't stay too long or you will hate the profession and everyone around you. 

Medic is an agency that is run by the old boys club . Their senior management have all been with the agency for many years and will stick together in bulling, intimidation, gorilla tactics . Helping the citizens was rewarding and challenging at times , not having management that cares or would sooner stab you in the back than back you up makes the job very stressful... This agency has the potential to be wonderful but until people aren’t afraid to speak out against what’s going because of fear of losing there job nothing will change... 

Top Job Titles	Average Salary
Paramedic 8 salaries reported	$26.51 per hour
Emt-basic 4 salaries reported	$20.65 per hour
Emergency medical technician 10 salaries reported	$22.56 per hour
Operations technician 1 salary reported	$21.01 per hour
Telecommunicator 3 salaries reported	$25.14 per hour

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