emt-basic

field manager

ambulance driver

paramedic

emergency medical technician

MedEx Medical Transport

A typical day for me at MedEx is that I arrive 15-20 minutes prior to the start of my shift so I can get settled in and focused on my day ahead! I will then check in with the Station Manager for any directives or station duties that need to be completed. Once clocked in to start my shift, I meet with the off-going crew members to get a report of how their shift was, find out what supplies were used if I can help get them replenished/ordered. As a Paramedic, I will then do a Narcotics changeover with the off-going  Medic via the electronic safe on the ambulance. I will then work with my partner and we will complete the truck checkoff for supplies and equipment. We are then prepared to run any and all calls assigned to us during our shift. 

I really enjoy the workplace culture at MedEx, as it is professional, friendly, welcoming,  and comfortable. Management is very approachable from the Station Managers all the way up to the Executive Managers of the company. I truly feel like I am a valued team member. Even though I have been in EMS and at the Medic level for a number of years, I learn new things every day, whether it be from my MedEx crew members, Management, or the patient's themselves, which is refreshing! 

Through interaction as being a valued member of the MedEx team, I am reminded on a daily basis of how important our roles as Drivers/EMTs/AEMTs and Medics and how through simple acts of kindness and treating others with respect, the positive difference that we have the opportunities to make in the lives of others on a daily basis; this to me is the most enjoyable part of the job. The most difficult part of the job is seeing others sometimes during the most difficult parts of their lives, whether they be the patient and/or family member.  Even in such circumstances, knowing that we do the very best that we can to help our patients/families in such circumstances, makes a huge difference in the lives of many. 

Management was nice to your face when they wanted or needed something covered. Otherwise they don't care or pay attention to the call volume and will send 1 truck to a call when another truck has barely done anything all day. You are expected to still show up to your shift even if you have childcare responsibilities or health issues that arise. The EMTs and drivers were all great and easy to get along with. If you choose FT, you will not have much flexibility in your schedule including holidays. The pro was helping our regular patients and getting to know them and seeing them 3x a week. It was also rewarding to help the patients in general. The major Con is the lack of care that management has for their employees wellbeing and health. Its a rewarding job unless you have to call or request off a certain day for an appointment or anything personal

I have been a dispatcher at MedEx since January of 2023. As with any job, there are ups and downs, but overall I have found this to be a very enjoyable and meaningful place to work. Being a family-run company, MedEx understands the value of work-life balance and has been very understanding when things come up with family matters such as childcare needs or emergencies.
Our department, in particular, is made up of a great group of people who work hard every day to ensure the best care for our patients and to support our crews. The company has grown significantly since 2023, and the days can be fast-paced at times, but I couldn’t ask for a better group of people to work alongside.
This role has helped me strengthen my patience, time management, and multitasking skills, and has challenged me to grow professionally while still feeling supported by my team.

Typical Day at Work
Overseeing field operations, ensuring coverage, solving day-to-day issues, and supporting crews to keep operations running smoothly.

What I Learned
I developed strong leadership, communication, and problem-solving skills in a fast-paced environment and learned the importance of teamwork and accountability.

Management
Management is supportive with clear expectations and a focus on improving operations.

Workplace Culture
The culture is team-oriented and mission-driven, especially during high-pressure situations.

Hardest Part of the Job
Managing staffing challenges and operational stress while maintaining morale.

Most Enjoyable Part of the Job
Supporting field staff and seeing smooth operations that positively impact patient care.

Overall I would give the this company a 5 out of 10. Great place to start and get some EMT or Paramedic exprience. Also a good place to work a lot of hours if you need it. Other than that, it's pretty mediocre. Dispatch is pretty good most of the time if stay on their good side. Management can be difficult, especially when it comes to overtime but if keep your head low and stay out of trouble you should be alright. My biggest complaint though is the people that get hired here. You can either have some fantastic people or some really incompetent people. Work life balance can also be hard since there always availble shifts and management is always hounding you about working extra. I would say if wanna get you feet wet in EMS and earn some decent pay I would work here. 

An average transport agency. Has flaws like every place. Frustrating sometimes when the company tries to let insurance dictate what you do, instead of putting the patient first. Very little logistical support. Expect your medications and equipment to be out of date. It is very hard to get replacement supplies. BLS trucks often have manual stretchers, very few total automatic stretchers. Be careful lest you injure yourself.

It has been nice to learn about patient medications and disease process while taking hospital discharges though. If you really truly enjoy working with patients, then you can still find a few pros to working here. But by and large, not great.

Medex pays very well, probably the best paying non emergency medical transport in this area.  The problem within medex is, you will never get off on time. Management treats you bad, unless they need something from you. If you have a problem, it’s pushed under the rug. If you make management upset, or refuse a call, they treat you completely different after. You travel very far. Management doesn’t appreciate or praise the employees for all they do, which is a lot. There is always shifts to pick up. There is only PTO. No sick days, personal days, no maternal/paternal leave. Not a company to advance in. Pays great though. 

Typical day is inspecting the unit and restocking items prior to patient transportation. Driving patients facility to facility or residence. Being fit is a must for lifting. Most dangerous part of the job is the driving as people around you may not be paying attention. 

I worked part-time at MedEx while studying full-time at a local university and I am incredibly satisfied with my time here. The working hours are very flexible so I was able to coordinate shifts around a chaotic and often changing schedule. The pay is good and the work itself was manageable with enough time for lunch and rest in between calls. Management is very understanding and most of the partners I worked with have been very kind and fun to be around. Best of all it's fantastic experience for people wanting to dip their toes into healthcare. Highly recommended. 

Worked here for a few years and got to know the frequent flyers on my dialysis runs. Started off in a small van then got bumped up to bariatric when another driver had to go out for surgery which in turn caused me to get mainly bariatric calls and lift assist. I enjoyed the patients more than the job until I got covid.. was a bit of a fight to get the covid pay that was promised by the gov during the height of covid.. 

Long story short.. Take your sick time while you can.. I was never able to use it on day I was sick because "You got your 40" and I was told I couldn't take it with me when I left. 

Good to dip your toes into transport but that's about it. 

Top Job Titles	Average Salary
Emt-basic 4 salaries reported	$20.31 per hour
Field manager 3 salaries reported	$50,000 per year
Ambulance driver 3 salaries reported	$16.33 per hour
Paramedic 1 salary reported	$26.50 per hour
Emergency medical technician 2 salaries reported	$23.75 per hour

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