driver

MedRide LLC

In my role, I experience a broad spectrum of customer interactions, ranging from poor to incredible, yet thankfully, the majority fall into the latter category. My engagement with customers is predominantly positive, contributing significantly to my job satisfaction. The ability to foster relationships with a considerable number of repeat customers enriches my work experience and adds a layer of enjoyment to my daily routine.

Management's effectiveness in mitigating conflicts is commendable. They have established a system where any potential discord between employees and customers is proactively addressed by ensuring that those customers are reassigned, fostering a more harmonious work environment.

Despite these positives, my primary concern lies with the compensation structure. Officially, I was informed that the pay rate is uniform at $19 per hour for all drivers. However, this assertion does not hold up under scrutiny. Through discussions and the sharing of pay stubs among colleagues, it's evident that there is a considerable variance in earnings. I've encountered drivers who earn $21 to $22 per hour, despite having less tenure, and others who earn $17 to $18 per hour, despite longer service periods. This discrepancy raises questions about the claimed transparency and fairness in our pay system, especially in light of the stated policy that no raises are given, maintaining a flat rate of $19 per hour.

The scheduling aspect of the job is another area of concern. Work schedules are highly unpredictable, with official timings for the following day only confirmed between 6:30 and 8:30 p.m. the night before. The erratic nature of the schedule, with work hours fluctuating between as many as 14 hours to as few as four hours daily, and starting times ranging from 2:00 a.m. to noon, significantly impacts personal planning and work-life balance.

On the maintenance front, while routine procedures like oil changes are systematically managed, addressing more urgent issues such as cracked windshields is often delayed, taking upwards of two weeks to resolve despite regular follow-ups with management.

In conclusion, while there are aspects of my job that I truly enjoy, such as customer interactions and the support from management in conflict resolution, the issues surrounding pay discrepancies, scheduling unpredictability, and maintenance delays are significant. These are areas where I believe the company could make substantial improvements to enhance both employee satisfaction and operational effectiveness.

Medride transports Medicaid clients/patients to medical/mental health/dental appointments.  Many of the customers are court ordered to drug treatment, methadone, inpatient/outpatient, mental health programs.  This naturally means the drivers must have skills to communicate with clients from many different backgrounds and circumstances.  I totally loved this job until I had a very traumatic incident on the job.  The hardest part is having an incident or traumatic event while on duty, that is not your fault, and having management totally abandon you.  The clients are very grateful and mostly very kind.  The culture in management is poor, they do not support their drivers.  The drivers look out for each other and are all very sweet and helpful.  Typical day is starting at 2am taking clients to methadone clinic 2.5+ hours away, in any weather, no cell phone service for many of the trips, breaks are inconsistent and overtime is required most days.  If you have a problem such as a client overdosing or otherwise acting out or having a medical emergency, in your work vehicle, you are on your own and the company may terminate you, if you request assistance of any kind. Rather than support you through any traumatic events that happen at work.  It is difficult to enjoy your work, when you have no support from management.  The HRD & Benefit Department are separate fee based services. They have nothing to do with Medride and barely know what we do on a daily basis.   Many normal benefits like:  personal leave, vacation or Employee Assistance Program are not available.

I have had the pleasure of working with this company for a little over two years now. This company works very hard at making your day to day job assisting people in need as enjoyable as possible. I have had the pleasure of advancing in my career and learning an unbelievable amount from call center work, to processing paperwork and even billing. There is no limit to how you can excel here with a good attitude and hard work. Management has been extremely accommodating and caring  for all matters both work related and personal. This year was the hardest year of my life because in July of this year I lost my mother to cancer. Management was there for me the way family would be checking in on my well-being and making sure I was putting what was needed for my emotional health first. They made me feel confident no matter what length of time I needed to be gone my job was secure and I was a valued member of Med Rides team. I cannot say enough good things about the group of people leading this team. The culture of this job is incredible. You really get a sense of unity as a team here. We are celebrated for our achievements and coached properly in a way that doesn't feel condescending on things we need to improve on. They host potlucks, and group bonding events. We are able to laugh and enjoy each other's company as coworkers. Every moment is not all sunshine and butterflies, but you are supported when encountering difficulty. I really am happy to be a part of this company. Getting to help people who otherwise would not have transportation is incredibly rewarding. I'm excited to continue my career here. 

If you're hoping for a job where employees are respected — look elsewhere. There is a clear divide in how team members are treated. 
The favoritism is obvious and disheartening.

They promise one raise and one bonus per year (it’s not in their policy’s handbook so they aren’t required to do it) so— don’t count on either. Most employees never see them.
 
Recognition is practically nonexistent. They’d rather shuffle responsibilities around than show appreciation for the people who keep the company running.

Turnover is through the roof — easily 90% or higher. Why? Because they consistently put clients above their own staff’s well-being. You’re expected to be a doormat if it means keeping a dollar in their pocket.

Weekend shifts? Often under-supported. Instead of scheduling backup, they leave one person to manage it all — even when two are needed. Leadership refuses to step in, even when it’s clearly necessary.

And if that’s not enough — imagine confiding in your supervisor about your mental health in private, only for them to later hold a meeting and openly discuss what you shared. That kind of breach of trust is unforgivable, yet somehow not surprising here.

Responsibilities will increase while your pay will not.  No job is secure they have a track record.

Proceed with caution. There’s nothing stable, supportive, or respectful about this place.

What is the best part of working at the company?
Helping clients get to important doctor, therapy and other medical appointments. Chatting with people about diverse subjects and making them feel comfortable about the drive. 

What is the most stressful part about working at the company?
Denver traffic. Once in a blue moon you get an awful human in your car and it can be a challenge to be nice. For me no fluency in Spanish although there are amazing translation tools available now. 

What is the work environment and culture like at the company?
Amazing. Very much a team oriented environment. While you are working independently in a car, there’s a great staff behind you taking care of the small details so you can focus on the client and the safety of the drive. They acknowledge teammates constantly for jobs well done and share client kudos with the team to celebrate great customer service. They also reprimand kindly and never point fingers at specific people but rather explain why something is an issue and how to correct it as a whole unit. 

What is a typical day like for you at the company?
Busy. Leaving home at various times. Having trips that can be 15 mins to hours long. Following instructions on phone and doing the job as safely and friendly as possible. Going home also varies widely.

This company is far away from being a great place to work. Their communication is extremely horrible, depending on who you are you have to beg for any kind of communication back, it's easy for them to go against their word and pin the issue on the employee, and they are not compassionate people. Just remember that! You will work long 10-12 hour days and management will tell you to eat during the dead times instead of clocking out like legally required (being looked into) this company ethically and morally not there. I was told that medicaid pays a lot of money to them so that's why they service low income people *not because they care*

The pay is low, no immediate benefits, you drive in bad conditions, most drivers on the road are aggressive, you are monitored by GPS and Cameras, and you will be required to drive to Colorado Springs and Denver amongst other areas. Very early start times with late end times. You will be overworked with no sense of a home life. Do your research!

This company is far away from being a great place to work. Their communication is extremely horrible, depending on  who you are you have to beg for any kind of communication back, it's easy for them to go against their word and pin the issue on the employee, and they are not compassionate people. Just remember that! You will work long 10-12 hour days and management will tell you to eat during the dead times instead of clocking out like legally required (being looked into) this company ethically and morally not there. I was told that medicaid pays a lot of money to them so that's why they service low income people *not because they care* 

The pay is low, no immediate benefits, you drive in bad conditions, most drivers on the road are aggressive, you are monitored by GPS and Cameras, and you will be required to drive to Colorado Springs and Denver amongst other areas. Very early start times with late end times. You will be overworked with no sense of a home life. Do your research! 

Long hours helping people in need, fun work.
Don't work here if you expect the company to follow the law.
If you stand up for your rights they will find any reason to get rid of you, for example, they will schedule your ride appointments poorly just so that you fail to meet your destination times.
Culture seems okay, but management is ruthless, except for one guy that is really cool. If you expect a lawful employer you might want to work elsewhere.
Hardest part would be dealing with dispatch and the in-company app constantly having incorrect addresses and scheduling you to pick someone up at the same time you're scheduled to drop someone off but the pick up is 30 mins away.
The most enjoyable part of the job was the clients, some could be grumpy, but overall, if you're a people person who's caring and patient, then the clients will be a highlight of your day every day.

Working as a CSR you are on the phones all your shift with clients/people who want to try to sign up or set up trips for the Medride services. The pay is okay for the Southern Colorado area and the hours are steady. Favoritism and management is horrible & ruins what could be a nice steady job. They say you will have good support throughout the office but I have heard other departments laugh and say horrible things about other coworkers/CSRs-looking at you dispatch. You could make a mistake being new and the cliques will laugh at you & make fun of you while you are literally down the hall and can hear them. There is no support for CSR even though I feel they do the most and interact with the emotions of the many people that call in. Management says they will be there but after hiring you never see them and is told to get help from other coworkers but see above about the cliques and favoritism. 

I LOVE MY CAREER!!! I have managed at a few fortune 50 companies and thought "This is the place to be" But... Corporate America is micro managing, being recognized on who you know, excellent when you're doing great for the company but awful when you're struggling in your personal life and coached on the importance of maintaining your numbers or quality of work. Here at Medride, we are not micro managed. Every employee is trusted with their tasks and is able to be recognized by the quality of work they do. Here at Medride I have been a part of Dispatching, Customer Service, Marketing and now Management. I can tell you THIS IS THE PLACE TO BE. Everybody enjoys their job and we all enjoy the people we work with. If you want to be HAPPY going in to work, I would recommend coming to Medride and not giving it a second thought. 

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