courier driver

driver

delivery driver

courier

MedSpeed

As I said in the title this is a cool job if you’re in school or up there in Age where they might just give you an easy route to do…. And that’s emphasis on “MIGHT” some of the older gentlemen really do some heavy loads of work, got to respect them for that.  But I think there is so much miscommunication here between management and the workers under them.  You got like 4-5 “Supervisors and maybe two are worth speaking to if you need something done.  Then you got managers that the employees barely like, I mean there might be like 1 or 2 out of the 5 that some may like but that’s not really saying much, because when you need something done it comes with sass or pushback if it’s little, but the main thing is nothing gets done if you yourself aren’t on their case.  Also, Time off…. Man 80 hours of PTO…nothing else no sick days, everything is combined into those 80 hours you get each year.  So, if you’re sick you better be ready to get a write up for trying to use some of your time to rest!  No matter if you give them a call like they say “Call 2 hours before your scheduled shift.” Another thing, We got our annual raises and most went up to a certain number… here’s the kicker, the new hires that was hired after that..GOT PAID THE SAME AS ALL THE EMPLOYEES THAT HAVE BEEN WORKING THERE! What type of raise is that? I Digress though.  The drivers are cool and chill for the most part, a couple supervisors are okay, managers don’t really have a rapport with the drivers they just sit in the back and gossip all day, the head huncho sits in the back in a enclosed cubicle as well and doesn’t really come out of there to see what’s really going on.  So, this is just a statement to let you know what you’re signing up for.  It’s a revolving door but it’s also a stepping stone for some and a place you can get stuck at for others.

P.S. Giving out cold food ain’t too much of a thing to celebrate is it? 

This job started OK as most seem to do, but slowly coasted to the bottom of the barrel.  The major issue I had was the projection of control Medspeed has on its' drivers.  Since you were generally out on your own all day, the Big Brother system was in full effect.  EVERYTHING you do was tracked somehow. GPS, OnStar, handheld scanner tracking, barcodes, 1-800-HOWSMYDRIVING, etc.  The cars were wired for GPS tracking, and you got in trouble for nitpicky things like 'accelerating faster than 8mph in 1 second.'  If you failed to answer ONE call from the dispatcher (because you were, oh I dunno, driving or something), you would expect to get calls from your local supervisor AND intake.  Everything was supposed to be automated, but the portable technology was so unreliable, that they had to call you constantly to verify what you were doing. 

Although I was just a regular low-pay driver, I was expected to train new employees.  Holy cow was there a lot of turnover.  I spent 5-10 days training people who stated from day one that once they find a better paying/more enjoyable job they were gone.  It was ridiculous.  Felt like I was part of the three stooges.

Management treated us drivers like children.  I would often alert them of issues, but nothing would be done until the client put in a complaint. Probably because they viewed us lowly minimum-wage workers are unimportant.

Benefits are worthless.  Health insurance has a $7000 deductable before ANYTHING is covered.  Might as well not even have it.

Eventually the client got tired of the Medspeed bullstuff.  They ran the numbers and found out they could get their own vehicles & hire us directly.  Our pay went up, we got REAL health insurance, and are treated like valued members of a family.

The job of a courier, is a simple one and all around is not difficult. However, the pay is below average when compared to every other company that does the same job. 

The vehicles, are maintained for the most part, but it is extremely often that the person before you will leave it messy and without gas. Reporting to management is often met with a false promise that it won’t happen again even though it will continue to happen.

For the most part, the other drivers will be the best part of the job. You can meet some very interesting and friendly people. Unfortunately, many of the long term seasoned people have already realized that the job is not great, and are usually in positions where they do not need to worry about money, such as those who are retired.

Realistically, the worst part of working here is the management. The team is made up of a majority of people who were hired from the outside having little or no understanding of how the job is done. They will constantly look to blame the driver for everything, and never take ownership when the blame should fall on them. 

While they claim to promote from within, they rarely do so and have looked over people for years simply because they don’t like that person. It often boils down to a popularity contest, and if you end up on the outside, they will make your life terrible after that.

If you manage to end up in a management position, prepare for no work life balance. They will spout the “we are salary and should be available at all times”. There is no sense of separation and you will constantly be getting calls, texts, and emails even after you leave for the day. 

I came out of an almost 7-year retirement to work for this outfit. My manager was young enough to be my grandson. I didn't think we'd get along, but he was the ONE management person I've known in my entire lifetime that was completely honest with me over everything. He's young, so that will change as he gets older. Had new vans to use, which was nice, but some aspects of the job could be changed to make things easier. 

Some of the clinics we serviced weren't too happy at having their routines changed for a new courier service after having their own couriers for years. It'll take time to win them over, and you can't say anything when they view you as an intruder for awhile. 

I was starting to like it pretty well until I screwed up and made the same mistake twice in a row. To me, and to the clinic at the time, it wasn't earth-shaking, but MedSpeed didn't view it that way. To his credit, my manager felt terrible letting me go, but MedSpeed's HR people are brutal. Out the door I was tossed. 

We all make mistakes, and never did any job I worked since the age of 14 to when I retired at 55 ever fire me for a simple mistake. Most of us would be out of work their entire lives if that were the case.

Would I have stayed had things been different? For awhile, but it's not a career position at $9.50 an hour. And they aren't tolerant if you screw up. I was lucky to get a manager that had integrity, and that had no problems working with someone far older than he is. I actually will miss that kid.

If I were someone way younger that still had to work, I'd say it's a stepping stone job until you find something that pays a living wage. For the attention it requires, it should pay a LOT more money.

What is the best part of working at the company?
I was able to work independently. 

What is the most stressful part about working at the company?
Where do I start. First, the job I applied (interviewed and was offered) for, was giving to someone within the company. I was then offered to work full time, which I declined, they then offered me another part time spot, on weekends 4pm to 12am. 
There was NO way I would ever be off at 12am, as I was scheduled to do my last drop off at 12:09am, and still had to drive another 45min back to the "hub" to drop stuff off and check out. 
Second, my onboard training and in person training was despicable. It needs to be in person and more in depth. 
Third, the pay for working the weekend (as well graveyard) was the same for someone working during the week. So not representative of the impact it was having on being a "less" desirable shift. 
Fourth, this company lacks communication and organization and its shows, with such high turn over. 

IF they start paying their LSR's more money....they may see more value and pride in their employees.

What is the work environment and culture like at the company?
You are by yourself (as an LSR) and on my route I very rarely interacted with anyone. I NEVER say another LSR at my hub....other than a silly picture and "about me" sheet hanging on the wall. 

What is a typical day like for you at the company?
Hurry to pack your things, rush off to the first stop, wait until you are "allowed" to start scanning, then rush off to the next stop only to wait more time. 

Hope that your log in works, and if it doesn't hope that your "lead/supervisor" is available to answer your text/call for help.

While being a Flex driver you don't really know your schedule week to week. I prefer being a flex driver. #1 More $ per hourly wage. #2 Not doing the same exact thing/route every day.#3 Your schedule is "Flexible " means you need to be able to handle Not knowing what your schedule will be week to week.  I usually know by Wednesday what my schedule will be for the following week. Again; Flex Driver's fill in for other LSR'S who are off for whatever reason. My hub usually has at least 4 or 5 Flex Driver's.  I prefer later starting time routes and other Flex Driver's prefer earlier starting time routes. If you enjoy driving; this is job is for you! Every route has it's pros and cons.  I love longer driving routes. Some people like shorter driving routes. Either way; Medspeed posts on indeed exactly what the open position is for. For me; I had 80 hr.s pto 1st year already and didn't even know it. I lost 3 days pto. I didn't ask/nobody told me how much time I had already 1st year. (My fault) I really enjoy working with all the people I cross paths with weather they are fellow Medspeed LSR'S, health care personnel from clinics or people in the Hospital & labs. Medspeed won't put you out there by yourself until you get "Comfortable" with learning your new route. Training is pretty decent at my Hub. Everybody learns at different speeds. Management is OUTSTANDING at my Hub. They are VERY approachable and friendly and always giving you answers to any questions you may gave.

This is an OK company to work for if you just want to come in, put in your time and go home. Don't expect to move up because they go outside their in house workforce to promote. Supervisors do not hold employees accountable for their duties. Example: They have employees that fill in when the regular drivers are off. These fill in drivers do the minimal they can when filling in for the regular route drivers. They do not do all the tasks required of the regular driver leaving the regular to play catch up when they return.  When this is brought up to management they blow it off. 
Large turnover, Management allows employees to dictate when and where they work, especially the fill in drivers. When a route needs to be filled, regardless of the day or time, fill in drivers make the call if they want to work it. Management should be the ones making the call as to filling the slot regardless of time or employee selected to fill the needed position. If no fill in driver wants the shift or they cannot get anyone to volunteer you don't get off. This is lack of leadership. 
Aside from that it isn't a bad job, especially for retirees or part time workers. As for a full time position for someone with a family one will not make it. The health care is so expensive one cannot afford it on the pay the drivers receive. The drivers are the heartblood of Medspeed, without them this company would not exist and they are the least paid, least appreciated employees in the company. 

Working for MedSpeed was okay at the beginning. But as time proceeded, treatment as a worker from the higher ups became more and more detrimental. The job is fairly simple once you learn the ins and outs of it as you go along. You are trained by other workers with experience. Then you go it alone. The work is fine to a bit stressful at times. But it gets better once you build up a repoire with the people and facilities you pick up from and delivery to. But the relationship between the emoyees versus the leads, supervisors and managers can become difficult to deal with. All in all, its a basic job with basic pay for a basic company.

Drive in heavy crazy traffic all day for 13 bucks. A lot of responsibility, you pick up and delivery peoples specimens. Really junky coolers, old, falling apart filthy. Junky carts that are rusted. You never get a lunch but they take the pay from you anyway times how many employees? No one gets a break or lunch. So yeah you give them 2.5 hours a week free, free for them, so you really are not being paid what they say you are. No breaks, never go home on time. Disorganized management who spend most of the day worried about what to get for lunch. Vehicles have high mileage, bald tires and are filthy, because you gotta eat in your vehicle while your driving cause you never get a lunch. Heavy lifting and they will fill your vehicles with supplies that you have to load then unload at the site using old junky rusty carts that you drag trough the snow. No information on where to pick up or deliver if you are a mod driver. Send you to an 8 story hospital and you wander around these huge hospitals with no access badges and try to find a needle in the haystack. Very frustrating. Stressful to drive with crazy drivers all day who think they are in a video game on reckless driving., stressful everything. Want to live the dream, work here for chicken feed. Love stress you got it. Someone's making money and its not you and never will be. A job to know where with tons of stress and pitiful pay for what you do. Are you worth it? Is this your dream?

Start off with company orientation says team and family then have high school like drama. Culture suppose to be good, but turns into bad environment after you work awhile. Management cause tension between employees to create bad environment. Manager worries about vehicle cleanliness but does not provide materials to clean them. Then complains about hours if you take extra time to do it. I had to purchase a vacuum and cleaning stuff to keep it clean. Other employees are allowed to leave vehicles dirty and they expect you to clean up after them. There is a big favoritism problem within the company and it is created by the manager. People leave constantly because management is so poorly done. Management always complaining about loosing money. Vehicle maintenance is never do e on time. They automatically take a lunch from you weather there is a opportunity to take one or not. Management openly tells you that you must break speed limit to accomplish the job in proper time. Tells you if you won't then maybe they should find someone else to do the job. Hostel work environment. Have company lunches but gear them towards their favorite employees that won't even do extra stuff to get jobs complete.

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