emt-basic

paramedic

wheelchair attendant

emergency medical technician

dispatcher

MedTrust Medical Transport

In the Jacksonville market, you technically work for Baptist, MedTrust will do anything to satisfy their contract, even if it means placing contracts over employees. If a non critical call comes in 2 minutes before your end of shift from a Baptist facility going across town, your running it. In the rare event you have downtime, the charge nurse can send you to another facility if they please, and they expect you to help with codes that come in through the freestanding ERs even though you aren’t covered by the hospital in the event something goes wrong. Management is horrible and completely out of touch with crews, many calls/texts/emails you send with an issue or needing answers will go unanswered or unresolved. I have only even seen the OM once and that was during orientation. He says you can reach out with any questions or concerns but never answers, replies, or touches base with the employees that aren’t immediately at the station.  The Shift leads are all really nice but they’re limited to what they can do, and they’re all EMTs which can leave you in an awkward predicament when you try explaining what equipment you need and why. There’s lots of handholding medicine. They send nurses on ICU calls that will push meds without informing you of the dose/medication, but if that patient crashes it is 100% on you as the paramedic on truck if something goes wrong with the patient. You’ll get a three day crash course of the ins and outs by incompetent FTO’s that are burned out. This place is a huge liability to your license waiting to happen, look elsewhere.

I moved from Indiana,  and has to get a reciprocity... I didn't have the NREMT at the time. They told me, that's OK as long as you strive to get it. We have shifts 8,10,12 & 24/48 hr shifts. The 8,10 & 12 are day shifts and night shifts. No dialysis, only hospital, great benefits with medical insurance company paid 70% of it. Uniform provided, plenty of hours with overtime, and job security. When I started there, it was great for about a month. Took over a month to get my uniform, they had training every few weeks. I told the instructor I was rusty doing it " by the book" and he told me to just try. After it was done, he offered remediation, I accepted. 2 weeks later I got fired because of that, and because I didn't have my NREMT. They are very back stabbing, Very female dominate, and if your not in a "click", they will find way to get you out. Dispatch is boss, you can Never question them... They are also back stabbing. If you do anything to hurt one's feelings you Will lose your job. They care more about their contracts and getting paid then the patients themselves. Plus they believe 32-40 hrs a week is full time... And they will aim to only give you 32 hrs a week. If you complain or ask for more hrs, well there's the door. Idk anybody who enjoys working there. I don't think the CEO has any knowledge of this

I am very fortunate to have found MedTrust. I first started out as a part-time employee, coming from prior private service I was very hesitant on what I was getting myself into. I can honesty say I was blown away with how the company works. Saying that it's the most family friendly/best paying job I have ever had barley touches the surface of the whole picture.

Everyone at the company cares and has compassion for their job. Including the Founder who I have had personal contact with. He actually cares about how their employees are doing, cares about work/life balance, and listens to our concerns and ideas. 

Most importantly, the communication between my supervisor and me is consistent, and I alway feel supported when I need help or have ideas. I have physically watched him leave his desk if the system is busy and get on a truck and work along side of us. I have seen him loan another brand new employee (who was waiting on his first check) money when his electricity got cut off 3 days before payday so they didn't have to suffer in the worst heat wave of the summer. My supervisor has even worked with me to make sure I make my son's baseball game. No company I have ever worked for has done that for me. If that doesn't make you want to be a part of this family I don't know what will. There are so many other amazing stories, but I will leave it at this for now. I love working here.

Refreshing change in leadership recently and many great changes that benefit employees such as pay (Medics start at $26/hr or more with years of experience, and incentives for picking up overtime on short notice).

Managers run a tight ship but they are fair and approachable. PTO and UPTO is easy to request with enough notice. 

Online and in person training helps us all stay sharp on our skills and up to date with our CEUs for license renewal.

Cons: 

Dedicated shifts, if the next shift doesn't show up they expect you to stay and cover, but with the recent pay increase they are well staffed and that hasn't happened to me in a while.

The trucks don't always get serviced like they should, often they are rotated to the next person who doesn't know any better until they also complain or have an incident. Truck swaps happen often, equipment is scattered and that leaves a lot of room for honest human error which they will hold you accountable for. 

Dispatch is a pain (go figure, right?) and the Communications supervisor is problematic. Management should seriously reconsider his position.

Over all, I have had a much greater experience working here than 2/3 of the other private ambulance companies in Jacksonville that I have worked for. 

Management:
Management is solid here. They like to run a chill environment, and just expect you to show up and do your job. If you do that they will go out of there way to help you. They know for EMT Bs that this is just step 1 and you are working on yourself. You’ll get what you put into this job. Just show up and finish your charts, it’s easy. Management in return will go out of their way to help with the schedule and get your professional career advanced. 

Bonuses:
As an EMT B I was regularly offered bonuses to cover shifts. 

Hold over after hours:
It was very rare in my case, and if you have family conflicts like childcare let management know ahead of time. They are really good about keeping your schedule. 

Holidays:
Double pay for fed holidays. 

Pay:
Pay is competitive and if you’re a paramedic it’s extremely competitive. 

Specialty services:
They run kids kare for Baptist. So if you are an EMT B this is an awesome place to observe and learn about pediatrics. If you are a paramedic it’s pretty hands off for you because the CC Nurses own the pt. So if you want to chill and drive…great. If you have a big ego and want to flex your skills, then you probably won’t want to sign up for those trucks. 

Overall, all the private EMS companies in Jax are the same. Dispatch is ok, not great. Medtrust stands out in their management. They are approachable and pretty fair when it comes to calling out when you have personal things come up. There are many chances for OT and shift bonuses. This is the only job where I’ve seen you can call off alot  and still have a job where they work with you to fix the issue. While they are stiff in some policies they are more lieneiant in others but overall it’s fair.  Yes the trucks are old. There are breakdowns and constant truck swapping. Most trucks have 250-300k Miles. The medical equipment is up to date and functions wells. Zoll X series Monitors and ZOLL EMV+ vents. Some trucks have their own pump but not all.  I would recommend medtrust to entry level emts and paramedics looking to expand critical care transport knowledge. Room for improvement but not the worst private ambulance company in jax. 

When they first came to town they were the place to work for. Now, it’s just terrible. Local Management is pretty much given no power and all executive decisions come from South Carolina who we never see. PTO is garbage. Pay is middle of the road. There are other companies paying more to basically work less. No one cares about the boots on the ground employees and everything we were told upon hiring has been a lie. Equipment/ trucks are failing and no replacements in sight. Most people here love the job and the patients but are super
Unhappy to work under these conditions. Way understaffed and retention/recruitment is terrible. I don’t see them getting any better and most of the good employees have already left or plan to leave. I’ve not had a ton of experience in this field and I’m one of the more senior employees with only 2 years! I’m leaving soon thank god! 

The process of getting to work in your position is relatively long because of the background check. The orientation is excellent and the reminders to maintain immunizations, certifications and performance reviews are helpful. The potential for advancement is limited but the evaluations and pay increases are fair. If you do  not need their benefits you can opt out and they will pay about 4 dollars an hour more. The communication between employee and management is an open and smooth process. All expectations are in the contract. My experience is positive and I would work there again and refer others to work there

I’ve been an employee here on and off since 2017. The company is nothing like it used to be and the management staff is a major reason why. They don’t respect your schedule and will change your shift times without notifying you. The pay is subpar compared to other EMS agencies in the area and getting a raise is like pulling teeth. They do love to run you to death, though. Call volume is high and staffing is short, just be prepared to run nonstop, all day. I wanted to stick around because I knew just about everyone there. The coworkers are great and you will meet some cool people there, but this is not a job of longevity. My employment here is the reason why I’m pursuing a degree in healthcare that will advance me far beyond EMS. If EMS is the field in which you want to stay, I’d recommend going county or 911. 

If you take a look at MedTrust’s website, you’ll likely be impressed. Don’t believe it!! This is by far the worst company to work for. They hire managers with no experience, change schedules with no notice and expect you to adapt and although they have decent equipment, it’s pointless if there is no training to use it. The owner is basically a network recruiter. He will offer you the world and stay in constant contact until you come to worknthere. Then you’ll never hear from him again. The pay is marginal but the work is excessive. You will run like you’ve never run before. 24 straight hours with no down time and you will be black listed and run even more if you question it. Dispatch is a joke and is staffed by incompetent people. Theyball gisspip and have no concept of dispatch procedures. Worst of all is HR, or lack thereof. Simply put, don’t waste your time with Medtrust.

Top Job Titles	Average Salary
Emt-basic 8 salaries reported	$21.16 per hour
Paramedic 33 salaries reported	$28.78 per hour
Wheelchair attendant 88 salaries reported	$13.04 per hour
Emergency medical technician 9 salaries reported	$20.93 per hour
Dispatcher 1 salary reported	$21.00 per hour

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