veterinary technician

veterinary assistant

veterinarian

operations technician

customer service representative

MedVet

Unless you're truly passionate about veterinary medicine and absolutely love the field, I’d recommend staying away from the Northern Utah location. I could list a hundred reasons why, but I'll stick to the main ones.

1. Constant Changes in Leadership
I worked here for three years, and during that time, the management team changed every few months. This created a lot of inconsistency—leadership, employee concerns, questions, and opportunities for growth were constantly forgotten or pushed aside because the company couldn't find reliable leaders. That alone speaks to how draining the work environment is.

2. No Real Opportunities for Growth
If you're looking to grow in your career, this isn't the place for you. Whether it's a company-wide issue or just this location, I don't know—but they do not prioritize employee development. When I started, I had just earned my associate degree in veterinary medicine and was planning to continue on the path to becoming a vet. I worked hard and did everything I could to advance. When I moved into a technician role, I quickly realized it wasn’t what I had hoped. I stepped down to a receptionist position thinking I could pursue a leadership path instead—biggest mistake for my personal growth. Despite my degree and experience, I felt like just another number. At one point, a hospital director told me flat out that there was no future for me there and that if I wanted more, I should look elsewhere.

3. Toxic Work Environment
The overall environment was the most toxic workplace experience I've ever had. It’s tough to explain because, honestly, most of the doctors were amazing, and I loved the core team I worked with. But some employees brought a lot of unnecessary drama (which you’ll find anywhere), and the lack of organization made it even worse. The company wanted me to stay in my lane and do the bare minimum, which isn’t how I operate. I like to learn and grow, but they didn’t want that—they wanted compliance, not ambition. Between the disorganization, lack of leadership, no growth, and being treated like just another body in the building, it was hard to stay motivated.

4. The Job Itself
On top of the toxic environment, I genuinely hated the job. Clients in an animal ER can be extremely difficult—mean, even. If you think you’ve dealt with bad customer service before, animal ER clients take it to another level. As a technician, I loved the medical side of things, but I don’t do well with micromanagement, and that’s unfortunately a huge part of this job. As a receptionist, it was even worse. The role was mind-numbing—answering phones, checking people in, and taking payments. Despite my medical knowledge, I couldn’t actually help clients or even guide them properly. All I could say was, “I can’t help you; you need to come in.” I wasn’t allowed to go above and beyond because of company policies.

Dealing with emergencies was emotionally exhausting. It’s tough to handle multiple euthanasias and traumatic situations, only to turn around and get screamed at (sometimes even assaulted) by a client. It takes a toll, and at the end of the day, I became I completely different person from this job.. and not in a good way.

Overall, I wouldn’t recommend this location if you're looking to gain experience with animals or just looking for something new. If anything, it might make you second-guess your career path in the field—just like it did for me (I will never again work in a vet clinic) However, if you truly love vet med and are willing to overlook the toxic environment, you might have a better experience than I did.



I started as a CSR with MedVet SLC in 2021. A little over a year later I transitioned to the surgery department as a TA and evolved into a level 2 VA over the span of a year.

As a CSR I worked the swing shift and it was very intense. At the time we were transitioning from curbside to in-person. The hospital was still fairly new so we were understaffed and overworked. Since then a lot has changed with more staffing and resources as the hospital has grown. Regardless, it's still a demanding role with how busy the hospital is and how many people you're interacting with as well as a nearly 12 department speciality hospital. It's important to remember you're dealing with people that are going through one of the most stressful and upsetting moments of their lives (a very busy ER contributes to this). You have to lead with empathy but also have boundaries and not allow people to treat you with blatant disrespect. Leadership does a good job of instilling boundaries and will fire clients if they cannot treat the staff with respect. We also now have social worker which has been an incredible addition to the hospital.

MedVet is truly committed to growth and that's probably the best thing I can share about this place. Coming in with zero veterinary experience to now (almost 3 years later) running anesthesia as a VA, I am so happy with how much I have learned and grown. It's truly remarkable that my first experience in Vet med has been working with people that see my potential and foster so much growth. I was awarded a full scholarship by MedVet to go to school and work toward obtaining my license.

Although no work environment is perfect, for the most part it seems that MedVet is open to feedback and working toward improving in all aspects. They genuinely listen to the client, learn from their feedback, and implement real change.

A downside that I've seen over the years is with management not properly holding employees accountable. There are individuals that do not come to work with the appropriate attitude and work ethic and it seems that they are given far too many chances. They are rarely provided with strict enough feedback that will encourage them to  actually change. I come from a much more strict background that holds its employees to a higher standard that if not met, you face repercussions. But the vet med field is so understaffed and it's my opinion that people are given many opportunities, some times more than they deserve, simply because we need the hands.

The other issue I take is with pay. Although this is a field-wide issue, I would appreciate this hospital much more if it took a stronger stance in actually paying us what we deserve. The amount of work we do and the passion we bring is certainly not compensated for appropriately.

Overall I am thankful that MedVet was my first step into the field because I learned an incredible amount by being in a specialty hospital that I would not have learned elsewhere. I do take pride in working with this company and would absolutely work for them again in the future.

*Keep in mind this is my personal experience being a CSR and working in surgery. There are almost a dozen other departments and I cannot speak to what their experience is like. That is something to keep in mind when applying to work here. Another positive feature is that MedVet does a great job of allowing you to move to different roles and departments to help you find the right fit.

I quit there due to being talked down to, verbally harranged, & downplayed by some snotty Supervisor I don't remember seeing before- for a sincere letter I wrote asking 1 of the original people I interviewed with & the person who replaced the other who was to be my front end manager (who had bailed before I even started my 3 week venture into anxiety H3LL) for help due to NORMAL HUMAN frustration of not getting the starter training THAT EVERYONE BEFORE ME received at a less hectic location. I decided that Medvet was absolutely (as this new supervisor was fond of repeating while reprimanding me) "the wrong fit" for me.

The predecessors in the role I relinquished lasting only a few weeks SHOULD have been omen enough for me when the girls up front told me DURING my working interview that NO-ONE stays for the CSR position.
But I thought that maybe they were just not willing to work.
I was willing- so much so that when I realized that I was not going to pick up the computer programs as IMMEDIATELY as I should without some side training- I chose be responsible & write my superiors asking for help- because I didn't want to just BAIL like so many others from being COMPLETELY overwhelmed.

Then the Friday (3 weeks after I started) that I write a well detailed communication for my manager (with the words "good luck" at the end of it) about an angry phone customer who wanted a manager RIGHT THEN & COULD HAVE been addressed immediately via phone by the aforementioned supervisor as the actual IN HOUSE MANAGER (since my front end manager wasn't there) yet she dodged picking up the call & told me to take a message DESPITE the woman DEMANDING to speak to a manager- which irritated the customer even more. 
I'd written "good luck" to warn my manager that she'll likely be walking into a buzzsaw when calling the client back, but this supervisor chose to twist the warning into negative territory so I got scolded for the warning I provided. 

Nail in the coffin was- after being reprimanded for warning my manager & the asking for help email- when I get blindsided with a lie during this reprimanding- ("When I came in during the outage, you seemed on edge")
which was untrue because, I DIDN'T EVEN START UNTIL THE TUESDAY AFTER Y'ALLS ELECTRICITY WAS FULLY RESTORED- so there's no way in Hades you could have seen me there during the outage!

That sealed the fact that "leadership" in this place is a negative head trip that NO-ONE should have to take.

My shadowing experience at MedVet New Orleans was extremely disappointing and not at all what I expected from a professional veterinary facility. When I arrived, no one seemed to know I was supposed to be shadowing that day. No one asked my name, introduced themselves, or made any effort to include me in what was going on. The staff were very rude and unwelcoming, and there was absolutely no structure or guidance throughout the experience. I felt ignored and completely out of place from the start.

The environment in the department I was assigned to shadow in was especially unpleasant. The atmosphere felt unprofessional, and several employees openly complained about their jobs and other coworkers to me — yet when I asked questions or tried to engage, they either ignored me or gave very vague, unhelpful responses without any effort to elaborate or teach. I was only spoken to when people were gossiping or expressing frustration about their work. No one explained what they were doing or involved me in any part of the process, which made the entire experience feel pointless.

The program was advertised as a veterinarian shadowing opportunity, but I did not see or interact with any veterinarians during my time there. Instead, I was placed with technicians who showed no interest in teaching or including me in their work. The overall experience felt completely different from what was described, and it offered no real educational value or professional insight.

MedVet also expected students to commit to a large number of shadowing hours each week, which might have been worthwhile if the experience had been structured, welcoming, or informative. Unfortunately, it was none of those things. After my first day, I chose not to return due to how unprofessional, unorganized, and uncomfortable the environment was.

Advice to the Employer:
If MedVet truly wants to offer a valuable shadowing experience, I would recommend creating a more structured and welcoming program. Ensure that students are introduced properly, assigned a specific mentor or veterinarian to follow, and given real opportunities to observe and learn. Encouraging staff to maintain professionalism and engage positively with students would also go a long way in improving the experience for future participants.

When I first started here it was amazing! We had a brand new hospital with PLENTY of staff! Onboarding was confusing and their schedule for it often fell apart. My floor manager was absolutely fantastic! The opportunities to learn would present themselves but then you would feel pressured to hurry up (difficult when learning new things in ER) resulting in declining the opportunities. The GMs were barely there and often left us hanging when we reached out. I saw this place go through 3-4 GMs before I ended up being terminated due to being off from a work injury. There were promises of frequent check-ins/reviews, opportunities to advance in your position, and further education opportunities; none of these things happened. 

I was so disappointed when everything started to fall apart. I had been burned by corporate vet hospitals in the past and this was my "last chance" for vet med as a whole. I want to be clear that I loved this place when we were just getting started but the time showed the holes in the promises that were made to us. I get fired for being off too long from an injury acquired on the job, no sympathy, close to no communication when I was off regarding my job security. If you keep yourself distanced emotionally then this place will be great for you because they can't hurt you if you don't feel anything. I had swing shift and stayed sometimes until 4 hours past my shift end time because there was no staff to take over for me. 

The had a flexibility in schedule since I had my child but it was difficult to have any work/life balance especially when I stayed late. Before I even got hurt there was a staff shortage that compromised the ability to care for patients and yet we were pressured to do the things we should not have done with the amount of staff that we had. I am upset that I was terminated for something out of my control but my mental health has greatly improved since being let go. 

Medvet is an interesting place to work and you will get to use most if not all of your tech skills plus some new ones you learn along the way. The facility I worked at was more diverse then vetmed is in general, and all coworkers are very courteous and respectful of each other’s differences. Most coworkers seemed nice enough, however some areas and shifts can be very cliquish and hostile to outsiders. You can forget about any chance of succeeding there once certain people decide they don’t like you. Their benefits and pay scale are OK, but other hospitals in the area offer equivalent or better.

Unfortunately their training for new employees is disorganized and confusing. There is no training plan with a trajectory or expectations for what you need to have learned by 30/60/90 days. Their basic skills curriculum is freely available but no time is carved out for you to actually go do the classes during your training shifts. There are live courses available as well, but if they are outside of your work availability then too bad, there is no pre-recorded virtual option. During your shifts you are placed with “trainers” of varying competence and willingness to be responsible for training you. More than once I was placed with someone who clearly didn’t want to be in charge of training someone along with their normal shift duties. You can expect very little to no feedback outside of your 30/60/90 day reviews which are unscheduled and often weeks-months overdue before management gets around to doing them. I felt like I was out of sight, out of mind to management most of the time. Reviews are given “anonymously” by your fellow employees, who may or may not work with you regularly. For example, one of my reviews mentioned something that happened > 6 weeks before the review in question, in an area I had only trained in for 2 days. Overall I found their training process to be an exercise in frustration with no clear path for success. 


I've been an RVT for about 10 years with a few different companies and in general your options for growth are either technician or management. Not everyone has their eyes on management so this can be very frustrating for technicians who just want to grow their skills in different areas. Cue MedVet! I have been so impressed with the care they put into both the development and training of their technicians but also the culture. They take Leadership vs. Management very serious and spend a ton of time on the floor directly supporting their teams however needed while also taking great care to handle all the behind the scenes work (scheduling and such). Communication in a practice this large is key and information is shared in numerous ways: 1 on 1, email, team meeting, all-staff meetings, newsletters, etc. It's some of the best I've ever experienced in the field. There is an actual orientation and onboarding process and actual training procedures that don't just include "sink or swim" like many practices. I know this particular practice hasn't always been the best but in the time I've had the joy of working here, you can tell that the effort has been put in to improve that, as someone from the "outside" who has experienced every type of bad boss and ugly work culture, the effort to make the culture the best it can be really shows. It's not perfect, no practice ever is. But there is little tolerance for drama, constructive feedback is given regularly, and opportunities to grow are numerous, whether that's as a technician in different specialties, Team Lead, Manager, you name it. The company is large with several hospitals but it doesn't feel like you're so far removed that you don't matter. For once that largeness provides more support for each hospital, and not less. I would encourage anyone looking for a change in their career with an upward trajectory, to choose MedVet.

Just like any veterinary job, you get to help animals heal, improve, and sometimes you get to help save lives. 
However, as anyone in the veterinary field knows, this job often means long hours, with no breaks, and being extremely underpaid, and that is definitely the case with Medvet. It is an ER, so it will always have life or death emergencies, lots of euthanasia's, and heartbreaking cases, but we are always either undertrained, understaffed, or both, which makes it impossible to take a full 30 minute lunch (which is automatically deducted from our pay), and sometimes one is unable to go to the restroom for hours at a time, because we are just too busy, and short staffed. The ICU can be overflowing, with 17 or more patients, and only have a technician and one tech assistant taking care of the patients, which greatly impacts the quality of care.

One of the biggest frustrations is the fact that we constantly are hiring and taking the time to train new people, but nobody ever stays longer than 4 months. There are very few people who have been here long term, and the biggest cause of this is burn out and low pay. Veterinary Medicine is underpaid as it is, but when highly skilled technicians in an ER are barely making it paycheck to paycheck, you know something is wrong. 

The most frustrating thing is the favoritism of day shifters over night shifters. While it is nice that the company offers recognition awards, these awards are given to the people on day shift 90% of the time. Management is never in the building overnight, and the night shifters' hard work goes completely unnoticed.

TLDR: Only worth it if you don't need a livable wage, love the people you work close with, and don't mind not having a life outside of work. 

I was at Medvet PGH for 2 years. I enjoyed my 2 years there and they gave me an amazing amount of opportunities to grow and strengthen my skills. 

My start at Medvet they thought I was trying to speed up my training, when all I was trying to do was do what I was told, I got held back in training by multiple months. After that...
I learned how to place NG Tubes, Nasal Cannulas, do Blood Transfusions, and so so so so SOOO much more.  I am very grateful for everything I did learn while I was there.
Their fault lies in their employees. They have a lot of favoritism going around and if you bring up issues with these employees they will do nothing about it. A lot of them hate doing their job, and complain even to do their job. Doing the job of 3 people each day was stressful and putting a lot of mental strain on me, and instead of improving the environment I would get written up for behaviors that I could barely control cause they would do nothing to improve issues I would inform them about due to the people they were about.

Not everyone is bad, but if management would listen to their Technicians actual concerns rather than ignoring them things would be better. Most people here are great, a few bad apples always ruin the whole bunch.

If you are looking for a place to grow this is somewhere to start, especcially fresh out of school, but trying to stay here long term is not good for anyone's mental health or stress levels. Turn around times seem to be horrible here.

Lunches are only scheduled for those who work in actual departments, not ICU or the ER floor. So please keep that in mind.

A typical day was fast-paced, involving critical patient care and collaboration with a compassionate team of technicians and doctors. I learned a tremendous amount about emergency medicine, anesthesia, and advanced patient care techniques. The team on the floor was supportive, hardworking, and deeply committed to patients.

Unfortunately, management often lacked transparency, accountability, and follow-through. Communication was inconsistent, and there was a culture of toxic positivity that made it difficult to have honest conversations about problems or growth. Feedback was not always handled constructively, and leadership support often felt performative rather than genuine.

Your voice is rarely truly heard, and leadership tends to prioritize authority and control over teamwork and staff support. Speaking up about concerns often felt unsafe, as many employees feared retaliation for being honest. This created an environment where people felt undervalued and unheard despite their dedication and hard work.

The hardest part of the job was managing the emotional and physical demands without genuine leadership support. The most enjoyable part was working with a group of technicians who cared deeply for both each other and the patients.

Top Job Titles	Average Salary
Veterinary technician 19 salaries reported	$24.28 per hour
Veterinary assistant 28 salaries reported	$21.47 per hour
Veterinarian 2 salaries reported	$24.19 per hour
Operations technician 9 salaries reported	$21.20 per hour
Customer service representative 3 salaries reported	$23.37 per hour

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