sales director

sales representative

senior analyst

product manager

retail solutions consultant

Medallia

The company has a low barrier to entry, requiring little, if any, technical skill in utilizing its proprietary technology. In-house training takes approximately 3 months, and after that you are immediately dropped into client projects putting out fires or working overtime to finish projects on schedule.

Problems start to arise with how the company grades performance, that is they grade you on how many billable hours you can squeeze out of a client's project. Management will constantly push everyone to sell renewals or expansions even if it is not part of the job's stated responsibility, and those with less than 80%-90% utilization are often the first on the chopping block for their annual downsizing.

They promise career advancement with dedicated training programs, but in practice they do not promote based on skills but on vacancies within the company. You will often find de-facto project managers with the same responsibilities as one, but do not hold the actual title of project manager, nor are they compensated as such.

The high turnover and unstable management results in a dysfunctional company with many higher-up positions not knowing what is happening on the ground nor any idea how to right this sinking ship.

Go in with the expectation that you are not staying at this company for the long term. The company's future is transient at best.

I have been working at Medallia full-time (More than a year)

Pros
Though the leader in Customer Experience Management (CEM), we're literally building a category creation company (Google before Google or Salesforce before Salesforce). Building something new like this is hard, but it's also a privilege to be a part of. I'm definitely tired, but I haven't felt this fulfilled in years.

- Overwhelming, unapologetic focus on people and culture
- High degree of ownership/authorship in both strategic and tactical decisions
- Authentic, meaningful impact

Cons
- Again, building is hard and we make missteps along the way
- More deliberate, defined communication is needed to share with a broader audience

Advice to Management
As Medallia grows, things won't and don't work like they used to. It takes more effort to move the ship forward. Communication is a prime example. Delivering a message for one thousand person, global audience is a lot harder than to a group of 20 all sitting the same location. We need to be much more prescriptive about messaging as a result. Don't assume that the rationale for changes, decisions, or direction is evident and use every channel available.

This is a great company to work for. The culture and events are great and the people are top talent! Below are a few issues, but a good company overall.

Being a startup, there is a high focus on innovation and some important backlog items get dropped. It can be difficult to build new technologies on top of limited older ones.

There is a very loose management hierarchy, so most teams do not have a direct manager. This causes a lack of focus on employee career development. It is also the primary contributing factor to the next 2 issues. 

Teamwork is non-existent. Each person gets a major project they are responsible for. So if you get a role you don't like, you are stuck with it.

The org meetings are very effective at providing a high-level overview of what each team is doing. However, there is no effort for low-level communication between teams.

Again, great company to work for, but low-level management needs to be invested in.

I really do love Medallia, I enjoy my job and enjoy all the people I work with, they've gone through quite a few CEO changes which is concerning, but the core group of people I work with are awesome. My management team is awesome, and a work/life balance is definitely encouraged there. The compensation could be better, even just a cost-of-living increase would be nice. Their bonuses are merit-based which is nice because those who put in the work will see the reward but I can't really say the last time I've seen a bonus or raise. Apart from those two things, I love my job there.

Still a growing and exciting company. Colleagues are great and mostly collaborative. Great culture overall although sometimes high performers are allowed to take advantage. Definitely a company that generally thinks about the good of and values their employees overall, but sometimes management thinks so narrowly that they only think of some that they want to groom to the disregard of other valuable contributing employees without seeing how they can support/groom all who add value. That being said, I would recommend this company in a heartbeat! 

Medallia enables companies to engage their business customers and consumers in real-time and at scale.  In fact, they lead the market and had a successful IPO in 2019.

With successful IPOs result in changes to adapt to the public markets. 

The good:
* Growing company
* Market is in it's infancy and growing
* Great people and benefits
* Inclusive culture
* Compelling vision
* Ability to transform companies and customer experiences

The bad:
* Challenging work-life-balance prior to IPO but it looks to be changing
* Massive changes in leadership which has it's positives and negatives

No advancement structure and clear measurements. Promotions are made only based on favouritism rather than achievements/performance. Performance structure is ridiculous as it's based only on your manager's desire to promote you and no real metrics.
Quarterly employee surveys are just smoke and mirrors, with no subsequent actions.
It's a shame as there are may smart people in the company.

The first couple years were great. I learned a lot from the people I work with. Overall it was a very rewarding experience. 

However I feel like I did not get the most of the last 2 years other than being overworked and feeling constantly exhausted and stressful from the pressure to perform exceeding expectation.

I was able to do my internship at Medallia, and I have learned so much. I became aboard as an intern for Technical Support and I also had the opportunity to become an analyst. The culture in this company is great everyone is welcoming and truly treasure learning from mistakes. I have nothing bad to say about this company, only good things.

Fantastic place to work particularly if you are just starting out and/or in professional services or engineering. The company is still finding its footing in learning how to transition from a startup to a "grownup" company, but it's an exciting and fun place to be if you can get in and stay there.

Top Job Titles	Average Salary
Sales director 9 salaries reported	$114,611 per year
Sales representative 2 salaries reported	$51,400 per year
Senior analyst 3 salaries reported	$100,668 per year
Product manager 2 salaries reported	$154,200 per year
Retail solutions consultant 3 salaries reported	$133,333 per year

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