patient services representative

patient representative

real estate analyst

package delivery associate

eligibility specialist

Medassist,-A-Firstsource-Company

It started out okay, for a few months. I really enjoyed what we did at this job. Helping people to cover bills they thought they would have to deal with for the rest of their lives, and seeing the gratitude they had for us, that was very rewarding. But the company is a joke. All it is is numbers. Each time you thought you were doing something right you got an email. You could never do anything the the standard of management, and if you did completely excel in screenings or accounts one day they still found something or multiple things wrong with the work you did. There is no appreciation, and when a compliment is thrown in it’s basically to give you a little “hope” so you don’t leave. The turnover rate is very poor. No one wanted to stay and after leaving everyone was so much happier. This is by far the most stressful job I have ever had and it’s honestly easy work. It made my mental health much much worse. There was not adequate training and you were just expected to be able to do the job. When a coworker exclaimed they did not feel comfortable and would like more training they were told that they should know how to do it by now. I caught on to the system fairly easily and I was the main source of training them for this employee, however no one could know because even though we were a “team” we were not allowed to ask each other simple questions, and were also not wanted to communicate with each other. You are timed and tracked in the systems and if you spend anytime of something not traceable you get an email about what you did. One coworker was made to feel like no one else wanted them there and we all hated them, and it was attempted to turn us against each other this way. They go behind your back and ask about other employees. They check our phone logs and still asked another employee if I “was even calling these patients,” when they can clearly see the phone log and what numbers you call for how long. I was accused of things I did not even do, and were honestly made up as well. Never a pat on the back or good job. And if you did get that it was because the rest of the email was negative. They don’t care about you and will replace you in a heartbeat. I have felt nothing but a huge relief knowing I don’t have to ever wake up and go back to work at this job. You never do anything right, it’s always negative, and you get in trouble for some of the dumbest stuff. The system was messed up for nearly 6 months and you suffered the consequences. IT is in India and you always got nothing done calling them, and they were extremely hard to understand. If the system was completely down you couldn’t do most of your work and even though it was not your fault you were reprimanded and questioned about it. The money was okay but for how much I went through here everyone agreed it wasn’t good money for the circumstances. I was unmotivated and depressed every single day I went into the office. I have never felt like more of a failure, and have never felt worse about myself than at this job. This could be a great job and a fantastic career, and it saddens me how awful it actually was. 

I worked out of my home. I began working at 7:30am. I would check medicaid eligibility on existing clients and bill the medicaid for the hospitals if the coverage was active. If not active, I would contact the Dept. of Social Services to determine the status. I would then obtain any missing documentation on applications that I had filed for benefits. I would make phone appointments with the Social Security office for those persons who needed that application as a requirement of their Medicaid application. I would attend appeal hearings and then end my day by reconciling patient's on which I was currently working with against reports showing which patient's the hospital showed I was working with. I learned something new every day. When working with different people from different circumstances, that was the norm. Management was always ready to assist as needed. Any tool I needed to complete the work was given to me readily. My supervisory staff was always very pleasant and easy to work with. My co workers and I generally spoke by phone and email, and they were very pleasant and helpful as well. The hardest part of the job was trying to obtain Medicaid eligibility for deceased persons as the families had to be contacted so they would consider filing for a POA so that I could file the medicaid application to obtain coverage for the date of service. The most enjoyable part of the job was obtaining Medicaid coverage and making that phone call to the patient to let them know they were now able to go to the doctor/get a needed surgery, etc.

Because of Covid, we are working from home. I have never met my manager or supervisor (though I’ve been to the office numerous times). There is little to no communication from management. Training is minimal to get you in the door and on the phones, but if you need help while on a call then good luck reaching out to someone and getting answers. I’ve asked what our expectations And goals are, but never been given an answer....just brushed to the side. Supervisor acts put out when I need to contact with a question or just wont even respond in a timely enough manner for it to matter. If you have to call IT then best of luck to you because the call goes to IT in India and you spend most of the time just trying to figure out what they’re saying. If the work system isn’t working correctly, you really can’t do your job but you’re expected to anyways even when you can’t access your systems, process payments, and patients can’t even hear you on the phones. You’re just told that “IT is working on it but we don’t know what’s wrong”. This place is a mess. I didn’t expect much working at a call center but honestly that’s exactly what I got. The work is monotonous....same routine day in and day out. A lot of the notating done is redundant and the systems are seriously outdated. It pays the bills for now until I find a better opportunity. 

I had several job duties with Firstsource. I also possessed 2 job titles. The fist was Patient Account Representative. My office was stationed in the emergency room at Paul B. Hall Regional Medical Center in Paintsville, KY. I screened patients without insurance to determine their eligibility for financial assistance with programs such as Medicaid. I also screened inpatients who were admitted before or after office hours. My second job title was Offsite Field Specialist. My duty for this position was to perform home visits to patients who visited the emergency room after office hours and were not admitted. I worked from my home office making calls and setting up home visits. If patients were eligible for Medicaid or Medicaid Spendowns I I obtained necessary paper work and went to Community Based Services and put in application for the patient. I was granted  permission to represent the patient in many areas. I visited Social Security Office etc.. I had to keep meticilous paperwork. I filed several forms and entered notes on the computer for several different programs. I has several job duties. I could not possible list them all.

this place has high turn over and now i see why!  no one in the training class had any experience in health care,so that not a priority. poor pay. the training was poor. the class was given the answers, no reason to read modules! they just want bodies there. they have "strict" phone rules where you can't bring them into building or on floor ( or your fired) yet managers and trainers say it's ok, just don't get caught, wink wink. people coming into work in pj looking pants, no work professional code here. we were told 6 week training. when interviewed i was told hours 8:00-5. when managers introduced themselves the managers said our hours would be from 8-8, some would get 8-5 , or 9-6:30 , or 11:30-8. they told class we would not know our shift till about 2 days before we went on floor. which is a lie almost everyone was getting late shift. i wouldn't have accepted job with 11:30-8 hours. so they spring that on you there. hoping i guess you stay after all that training. office is small mini cubicles, you are sitting barely 2 chairs away from other desk. loud, hot , dingy. most people in lead positions were uneducated. They used inappropriate language. i guess if you are new in life career this place would satsify some. But, if you are looking for a future and professional place don't come here. it is bad!

I am on the phone all day, contacting uninsured patients that have had recent visits to the hospital. I assist in getting either government assistance (Medicaid) or financial assistance with the hospital. 

I have learned how to navigate state websites and apply for Medicaid. I am up to date on the Affordable Care Act. I learned a new unique software used for this company only.

The management is not at all in touch with day to day operations, they micro-manage from behind closed doors. My direct manager has never actually preformed the job that I do. 

My co-workers are wonderful. We are a family and treat each other as such. We rely on each other for help when needed, and rely on one another to keep moral up. 

The hardest part of my job being unable to help someone who really needs the help, and they are just not eligible for anything. It's very disappointing for me to not be able to help. 

The most enjoyable part of my job is being able to help someone who is in a financial crisis due to very high medical bills. If I am able to attain Medicaid for that person, or help that person get financial assistance to ease the stress of that bill hanging over their head, I know I have done a good thing for that person. For me, the best thing is to hear a patient say, thank you.

The Onsite company in Columbus ga at piedmont midtown is a joke.  The job description sounds promising as if you would be helping others who are less fortunate , but once you get into the job you realize it is all about pushing applications. No one teaches correctly how to do the job and people have been fired for wrong teachings and vindictive reasons from other staff members. The staff is cut throat and out to get each other . There is no real sense of leadership or loyalty at this job site . The work loads are given out extremely unfairly , the work load is less  for some and more for others. Screening patients  bedside at a hospital with 10 floors and an emergency room is a lot when not everyone is going to the floors , it is very unfair and There is no team work period. Everyone is out for themselves . Managers come and go , the job is very stressful and the compensetaion does not amount to what you actual deal with. And the favortisim towards senior employees is extreme and unprofessional , it’s a vendor job so you do NOT get any of the great benefits that piedmont is offering to its employees , and medassist benefits are not comparable,  it’s best to work directly for the hospital if possible . I would never recommend this job to anyone.

Where can you start with this place. Poor Management, low pay, draining both physically and mentally, etc etc etc. There is room for promotion only if you are one of the managers friends or you have something going on with one of your supervisors. They would rather have a person in management that will accept less pay then someone who is actually qualified for the position. I was with the company for about three months and within that three months they had three managers to leave, four supervisors to leave and I  lost count of regular team members that left. They was three times within a month that the EMS showed up because someone was having heart issues from the stress. The VP talks to you as if you are less than nothing. Don’t try to report anything to HR because they are just going to make excuses for what is going on that clearly should not be happening. The supervisors talk about team members personal problems to the team. If you want to keep your sanity and actually looking for a professional work place that you can make a career out of, please do not go here. All of the negative review are not just upset employees they are true.

A typical day at Medassist is filled with unprofessionalism. The job is easy and simple but the amount of unprofessionalism is unreal. Literally felt like a high school, some team leaders and the supervisor are constantly lying about other employees that work hard. No room for growth. I was the company less than 2 years and 13 people have come and gone. The turn over rate is horrible. Good employees leave and seek better employment because of the management. Raises are yearly and are in cents. If the management does not like you or if your not in their circle they will make work a truly undesirable place and find anything to try to fire you or yell at. It is difficult to be in a work environment that when you have a question for the supervisor they would never know the answer. They talk well about you up front end but say something to else to other employees. Managment tells you not to disclose certain information to employees but does the opposite.The employees that gossip with the supervisor is the same people that make fun of and speak terribly of supervisor.

Typical workday was screening patients face to face on-site in various department such as In-patient, Observation or Emergency room for Medical coverage. Assisting patients w/ applications for programs which patient may be eligible for in order to cover services received. Obtaining verifications to submit w/ applications, follow up w/ county, state or federal programs. Followed up w/ patient, client and programs to ensure timely filing. 

There was something new to learn each day, when you work w/ an assortment of agencies there is a wealth of knowledge to draw from. 

I had the greatest supervisors and managers that I felt comfortable to ask questions or inform them of any concerns I had or request to change a procedure.

Since I was the company floater and was able to work with knowledgeable co-workers. I enjoyed every hospital I was at because of their willingness to train and welcome me.

Since I was a floater typically meant I was in a new environment the most difficult was being away from family/home.

Working with patients was by far the highlight of the job, listening to their stories, laughing or or simply listening to concerns and working through it.

Top Job Titles	Average Salary
Patient services representative 3 salaries reported	$14.83 per hour
Patient representative 2 salaries reported	$15.50 per hour
Real estate analyst 1 salary reported	$14.45 per hour
Package delivery associate 1 salary reported	$23.00 per hour
Eligibility specialist 1 salary reported	$15.00 per hour

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