medical equipment technician

customer service representative

respiratory therapist

delivery technician

delivery driver

Medical Service Company

MSC initially appeared to be a strong organization with a positive culture and well-defined core values. The remote onboarding experience was smooth, and early experiences with the team were aligned with the company’s stated commitment to integrity, collaboration, and care.

However, over time, frequent organizational changes, unclear communication, and increasing instability significantly impacted the work environment. The company underwent a major restructuring in February, during which a large number of employees were laid off. This decision, announced by the CEO, was attributed to financial challenges. The layoffs had a noticeable impact on morale and left remaining staff in a state of uncertainty.

Shortly thereafter, MSC implemented a policy requiring employees residing within 30 miles of a facility to return to the office. This sudden shift caused further attrition, as many team members were unable or unwilling to make the transition back on-site.

In cases where health conditions made commuting difficult, some employees—including myself—sought medical accommodations. While a temporary extension was granted based on documentation, the company ultimately declined to continue the accommodation, citing a policy change. Notably, this policy did not apply to fully remote employees living outside the 30-mile radius, which created a sense of inequity among affected staff.

The departure process was abrupt and lacked transparency. System access was revoked almost immediately after final communication from leadership, preventing any follow-up or closure. Attempts to reach out to management and IT for clarification were met with no response.

While MSC may still offer a positive experience in some areas, its handling of policy changes, accommodations, and offboarding does not reflect the values it publicly promotes. Prospective employees should be aware of the company’s evolving direction and assess whether its current practices align with their professional needs and expectations.

I've waited several months to write this review to be sure I was in the right head space and past my anger, but I am certain this review is necessary. Proceed with extreme caution working with this company. You are just a number. I routinely volunteered to be on committees and projects that helped with company growth, I was a top performer year after year, but when push came to shove, I was dropped in company cuts. Instead of keeping me on and moving me to a location that desperately needed more RTs to help keep up with appointments, I was simply let go. This also tells you they aren't "patient first". After being there for 8 years, and again, helping out with anything I could, I one day received an invite to a mandatory meeting, where the President and VP of HR basically had a pre-recorded video letting us know we were being let go. There was no way to communicate. When the video was done, the computer shut down and locked you out. So much for "family". They will use the excuse that there were too many people to meet one-on-one with, but if your employees mean anything to you, they would've made the time. Each and every one of us should've had the right to ask questions and give explanations, as well as give suggestions. I personally believe this company is a sinking ship. I'm sure they will find a way to stay afloat, but not in any way that benefits its employees. Leadership is nothing but self-serving. This company buys up other companies, and when doing so, assures the new people they bought up that they will not lose their jobs--and they don't--but then they cut people on the back end. You're only safe for a while, post-purchase. I witnessed them do this multiple times. 

Work-life balance was not great when I first started there, but got better after supervision was let go. 
Health benefits were too costly and so I was on my spouses plan. Bonuses were a joke. The most you could possibly get it 3%. And only the best of the best got 3%, so most employees got 2%. Yearly increase in cost of living was about 1.7%, so you didn't really get ahead.  
Advancement was not a possibility, no where to go. 
Not a lot of training. I was actually told that I needed to take classes every year, but then told that the company would not provide any money for training. 
Not happy with some decisions that management made over the years when I was there. They would buy a company out and there was not a lot of preparation prior to the announcement day. They wouldn't get anyone under upper management involved until the day they would take over the company, which made for stressful situations, because they would want them up and running in the next few days. Also, decisions on potential software packages were not tested by anyone under upper management and when they rolled out the software, they found it did not do things they needed it to do. So they had to change the workflow and other things so that it would work.
Overall disappointed with the job culture. When I hired in, it seemed like a nice family oriented company. But in a few years, it either became a backstabbing type of culture, or it always was and I didn't see it right away. I think they grew too fast and management didn't adapt. Management needs to think bigger to become bigger. Employees seemed scared to talk freely about anything, and there seemed to be a lot of anger.

I was a top performer at this company and truly gave my all. Unfortunately, I was laid off along with a small group of others during a "reduction," which honestly felt more like a strategic move after we helped boost their numbers. I left a secure job of 5 years to take this opportunity — something I now view as one of the worst decisions I’ve made professionally. The job itself was easy, but there was no real job security. The work environment lacked diversity — very few people of color, if any. It often felt isolating. Sometimes, when you needed help, management would ignore you or be completely unavailable. There was little effort to build a truly inclusive or supportive environment. The way the layoff was handled was incredibly unprofessional. We weren’t allowed to turn on our cameras or mics. They couldn’t even look at us. That lack of basic respect spoke volumes. Looking back, being laid off may have been the best thing that could’ve happened to me. It pushed me toward better opportunities and reminded me of my worth — something this company clearly didn’t recognize. I WOULD SUGGEST STAYING AWAY FROM THIS COMPANY, I DONT SEE THEM LASTING TOO MUCH LONGER WITH THE NEW INSPIRE CPAP DEVICE WHICH WILL SHUT DOWN A LOT OF DME COMPANIES. 

I was hired as a fully remote reimbursement specialist for Medicare claims. Worked daily in the  RCM to  resolve denials. Other duties included issuing refunds, doing a phone shift to  help customers with billing questions, and updating insurance. 
I was very impressed with training remotely and my direct Supervisor was very helpful and hands on. All the Supervisors and Managers are very supportive and help. But are over worked. I started October 2023 and just resigned in April 2025.
Everything was great until it was…..
The CEO decided that a hybrid approach would be best for the company and his attitude was so sad too bad to the employees. Then he let go 10% of our employees and put more work on the remaining ones. To top it off he announced reviews won’t be accompanied by raises and bonuses this year. 
It really is too bad as a lot of my co-workers work hard and accomplish what they need working remotely. This just puts more stress and strain on the employees having to deal with after school kids, needing a car, and additional costs of driving to and from an office. 
They claim to have great work and life balance, but that all changed with the recent work conditions. 

What is the best part of working at the company?
There are so many great things about MSC. The company has a dedicated training team to welcome you and teach you all the basics before you start training in your specific department. That really helped ease my new job anxiety. Every person is ready and willing to help you get the answers or help you need. This company truly cares about their employees and patients. 

What is the most stressful part about working at the company?
I have not been stressed in my position. Every person in my department is always so helpful and caring. 

What is the work environment and culture like at the company?
Hybrid job role. 2 days at home and 3 days in office. Office is quiet, but every employee is friendly. It truly seems that every employee cares about their job and the patients we are helping. 

What is a typical day like for you at the company?
I work in prior authorization. I am responsible for going through my insurance lists and checking to see if prior authorization is required for cpap supplies. My day always goes pretty smooth. Whenever an issue comes up, I can always rely on my supervisor to help point me in the right direction.

This would have been my dream job had it not been for an office manager who lacked the skill to manage anything or anyone.  I worked as a CSR my responsibilities were to take incoming class and handle request for oxygen, cpap, and other DME. I started in October 2014 and was never given any formal training by my office manager. She would tell me all that I had done wrong and needed to improve on very often but she never took the time to train me to do thing the correct way it was a very frustrating situation.  Also she was very ignorant in that on numerous occasions she talked down about other employees in the office who reported to her.  She also told me on more than one occasion about her racist relatives and their feelings toward African Americans and any one else who was not Caucasian. Overall it was a very difficult experience all because of poor management I could never focus on the job and I didn't learn much in my time there.

I have worked at MSC for 4 years and have been in different positions within MSC. They value your opinion and encourage growth within the company. When I first got hired with MSC they told me about the opportunity for growth and proved that they spoke honestly about growth potential and meant what they said. The close knit family atmosphere is refreshing compared to previous jobs I have had or even other jobs that friends and family discuss with me.. I find I don't have the same work related issues that they do because we always work together as a team and encourage each other. The supervisors I have worked with in both departments I served, cared about me as a person and made sure they were always checking in with me to offer assistance when needed, and always have our back! I love working with MSC and see myself staying in the MSC family for years to come. 

What is the best part of working at the company?
There is no "best" part.  Managers need to be trained on diversity.  Inconsistent in daily work practice.  All positions are "productive" divine and "quality" is not audited. When next person see an error "they" are required to fix it, then complete it correctly, which takes time from their production goals!!!

What is the most stressful part about working at the company?
When goals are not met you are pressured "daily" by your management.  Also, if you are in a position that require "phone duties" you are trying to meet goal and answer the phone, make calls to the patient and/or the physician offices!!!

What is the work environment and culture like at the company?
See previous questions for answers

What is a typical day like for you at the company?
See previous questions for answers

What is the best part of working at the company?
The best part would be contributing to a company that helps patients receive important medical equipment while working as part of a reliable and hardworking team.

What is the most stressful part about working at the company?
Meeting deadlines during busy periods, but staying organized and focused helps manage the workload.

What is the work environment and culture like at the company?
A supportive and professional environment where teamwork, reliability, and helping patients are important.

What is a typical day like for you at the company?
A typical day would include organizing inventory, preparing orders, and working with the team to make sure medical equipment is packed and shipped accurately.

Top Job Titles	Average Salary
Medical equipment technician 13 salaries reported	$22.06 per hour
Customer service representative 10 salaries reported	$19.13 per hour
Respiratory therapist 5 salaries reported	$30.00 per hour
Delivery technician 4 salaries reported	$20.00 per hour
Delivery driver 2 salaries reported	$18.00 per hour

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