customer service representative

logistics specialist

import/export specialist

junior developer

clerk

Mediterranean Shipping Company

Great place to learn from scratch (and if you're looking to gain experience); bad place to go if you're an industry veteran or already experienced (unless you're looking to retire). Low salaries prohibit talent retention; as soon as people gain enough experience here, many leave for greener pastures. Expect to see new groups of faces every 4-6 months.
Job security is good (you'll be given many chances, regardless of mistakes; just don't keep making the exact same mistakes) and the benefits are even better, so many people that do stay end up staying because of family benefits or they're near retirement age.
If you're in a manager/assistant manager position, expect to be tasked with training new hires every quarter, oftentimes rookies with little to no experience in the industry due to low skill hiring practices (ties back to low salaries). It'll be difficult to reach your department goals when you're constantly losing talent due to internal shuffling (lateral moves) to make up for loss of talent in other departments, higher salaries elsewhere or expiring visas.
(Pre-Pandemic) Office culture was laid back and people were generally friendly towards each other. There's a strong sense of family and camaraderie, and management makes an effort to welcome that. It was normal to see co-workers dating, and lots of now married couples began their love story in the office.
Overall a great place to start, but after you've gained some experience, expect to be on "re-build mode" in your dept. with new people coming in every couple months. After a while you'll either become a complacent 9-5 robot and roll with the punches, stand out enough to slowly move up or sell yourself to the highest bidder and move on.

 I was here for a short while in the customer service department. It was a nightmare and the second i walked in. Management in my department was absent during my entire onboarding hiring and training. I was put to train with an acting manager and the whole time he was pulled aside to either help someone else and do something else. If I needed assistance, it was inconvenient.  He would tell me to look at my notes or refer to a video and sigh. Comradery is not there. It’s fine, but if you need help no one really cares to check in. There's constant questions and things change on a daily basis. One minute management wants you doing a task one way, tomorrow it changes to some other departments responsibility, then you get told it was still your responsibility. Constant back and forth, no one knows whats going on. The software used to track containers and rails is a joke. The server is always glitchy or crashing and it interferes with your productivity. So youre constantly waiting for things to start up while management is hovering over on their monitor wondering why you're just “sitting there”.   High stress-you get stuck working twice as hard to catch up and fall behind with clients via email and phones. How can you help a client with their booking if you cant pull it up while youre helping them? Save yourself the annoyance and frustration that comes with this place.

Working for Mediterranean Shipping Company U.S.A. was one of the best work experiences in my life.
I have been working since the end of December 2013 as a shipping agent in the documentation department at Mediterranean Shipping Company U.S.A. in Charleston, South Carolina. 

The  team where I worked took care of all MSC containers originating in the US and loading out of Long Beach, Los Angeles, and Oakland's ports to Far East and global destinations. In order to manage this amount of business we worked under pressure and with daily deadlines. As part of a team of eighteen people I learnt to continuously cooperate with them in order to achieve the high quality standards against which our performance is measured.

Moreover, Mediterranean Shipping Company, in order to improve the knowledge of its employees, organises professional courses with the relative exams about each department and programs used in the Company. All these courses were taught by experienced managers. 

This experience allowed me to grow and to adapt to new and different environments and to develop strong problem-solving skills and a natural team working attitude.

Good place to start out after college and get basic industry experience but don't stay for long. It's like going to high school but with adults - favoritism, cliques, rumors, etc. Depending on your manager you will get amazing industry training or none at all. From day one management always mentions open positions higher up and how you can advance...but it rarely happens. I've seen people that did and knew more than their manager get ignored for promotions for years to the point they leave for the better position elsewhere. The salary is also below industry standard. Everyone starts at the same salary regardless of prior experience. I have friends/family in other SSLs and MSC pays the least out of the main ones.

The only real pro are the benefits and job security. You would need to actively try to get fired (they have also not laid people off yet, even during COVID)! So if you just want a stable 9-6 that pays more than min salary, this is for you.

This is an okay job if you just graduated and need work experience. The pay is terrible but they compensate this by the health insurance (it really is good). However, depending on the department you are in, they expect you to pick up the slack for people that hardly work the minimum then micro-manage you, and require you to work overtime without overtime pay. For example, my hours were from 9-6. If my computer wasn't running at precisely 9am (even though I was at my desk and waiting for it to turn on), I would be marked as late and taken to a meeting about tardiness when I was working every night to meet deadlines past 7pm each night (without overtime pay). At the end of the year, I was told that I was a great worker, but, would only get a 1% raise because that was all they could afford and I should appreciate it, keep working harder, and just be grateful I had good health insurance. 

check emails and answer phone taking what the customer asks in writing and verbally. at first I started doing export waybills, then I was in charge of print the seaway bill, make corrections, handling special clients. I was promoted to VIP group where I was in charge of an account along with a small group could meet their requirements, to follow them to their containers, taking care of client problems or delays in making intermediary for the cargo reaches its destination.
I learned to organize mails, to the requirements of customs of different countries.
Management was neat, one of the best.
My Co-workers I can still call them friends. Friendly and kind people. 
The hardest part was when I step down when I moved from country
The people is the most enjoyable part

My employment with MSC was for 10 years and involved being promoted from Dallas to Houston. My objectives were to enhance my strategic and critical thinking skills for effective problem-solving.
The office had people from over 14 countries and broadened my international perspective and comprehending other cultures. 

The most challenging part of the job was effective and immediate resolution of issues - my operational skills were thoroughly tested in terms of analyzing a problem and provide an optimal resolution within the needed timeframe.

The other experience gained was working as a team in conflict resolution. The best feeling was being able to bring in contracts with new clients and promptly resolving customer issues to reflect the best customer service I could provide.

Good starting point for your career in the shipping and transportation industry.

There are many aspects of this company especially in the US agency that need to change and to be improved.
Management is working on it but most of the time these same managers are still stuck in a hold company mindset and thus not that capable to embrace the change. 

Not all offices in US are the same and company's culture is perceived differently most of the times, which creates different expectations toward the company.

Most employees keep this job cause of the great health insurance (Aetna) and cause is a stable 9-5 job.

I learned a great deal from this company because of their fantastic training programs.  They lack in almost every other department.

Lower management has been actively working for years to correct, but there is a downright toxic morale environment.  Employees are treated like children frequently and roll is called to ensure that employees are at their desks at the appropriate time.  

The size of the company creates a terrible bureaucracy and politicized office environment.  It takes years to change any existing policy and a series of committees will be involved.

What the management calls "insights into employees" a lot of people would call downright Orwellian manipulation.

The typical day used to start never later than 7:00 am, it's very important to be ready to be on duty again in every moment or circumstances, also during night time, or free time, especially when you earn a managerial position.
I learned how to behave in high stress situations, and that a good idea can be more important than theoretical knowledge.
I've been trained on different fields, from marketing solutions to safety instructions, it was a great life school.
I worked with a lot of people from every part of the world, this job teach me how to be a good team player and how to manage the hardest situations with (or against!) people.
The best part of the job was that the largest part of my colleagues were about my age and that made it much more challenging and affordable.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$51,000 per year
Logistics specialist 3 salaries reported	$51,000 per year
Import/export specialist 2 salaries reported	$45,000 per year
Junior developer 6 salaries reported	$62,500 per year
Clerk 1 salary reported	$51,000 per year

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