technical support representative

product manager

vice president of product

clinical trial manager

vice president of engineering

Medrio

I have flexibility to work from home. I typically go to the office at least 4 out of 5 days of the week. A typical day in the office starts with my coffee and breakfast. I then start the day by checking emails, or attend meetings, I ocassionally conduct training calls with customers and if I have time, I focus on my projects in the second half of the day. The company offers free coffee, snacks, and lunch, which is great. I've learned about the health industry, clinical trials, and the development of drugs to cure diseases. Additionally, I've learned a lot of technical skills, from both the administrator side to the end-user aspect. Including project management. I manage multiple systems simultaneously, coordinate and schedule training sessions between customers and employees. 

A major portion of my time is spent on instructional design, video production and everything related to an eLearning Manager role. This includes pricing decisions, processes, course development, reviewing and editing videos, communication to customers, providing access to all users for the whole company, managing users, tracking users' performance by creating reports, The Technical Writer and I work together to update the content consistently. I create work instructions, user guides and I keep up-to-date with the LMS's releases to update the processes if needed or to enable new functionality. I train customers on how to navigate through the system as training administrators. I'm the eLearning point of contact for support issues. I troubleshoot technical difficulties as well as new functionality that may affect a current process. I've created outreach programs to communicate the upcoming changes or updates that will affect a user's experience and to announce the new online courses to both customers and employees. Lastly, I create weekly reports to show the CSAT or customer satisfaction to the Customer Success department to ensure that users are satisfied with their eLearning experience. 

The hardest part of my job is the lack of leadership and upper management support. There has been a lot of turnover for the past 3 years. The most enjoyable part of my job is walking to my office, having flexibility, the company perks, and being around my co-workers who I enjoy working with.

Typical Day: Establishing and building customer relationships with companies performing clinical research. Make 60 cold calls a day (not including emails). We have no territories, so my day begins with international prospects and potential meetings (demo's). 

I learned a lot about the sales cycle, selling, providing value, uncovering customers wants/needs, finding new prospects, Salesforce, creating balance, and how to adapt to customers and communicate effectively.

We are a growing company so there is not a lot of management available for the sales team. It was very much a sink or swim environment where you had to fend for yourself given the resources around you.

My co-workers are relatively young (most in their 20's and some in their 30's). They are very passionate people and enjoy working hard and playing hard (I know its's cliche, but it's true).

The hardest part of the job is we would constantly change internal systems, move desks as we grew, and at times dealing with fickle management.

The most enjoyable part of the job is the people, the growth and being a vital part of that. Also being able to have a direct impact on the business as a salesman was great.

What is the best part of working at the company?
Doing good work.

What is the most stressful part about working at the company?
Not too stressful. Maybe a new boss that didn’t understand technical documentation.

What is the work environment and culture like at the company?
Young but good

What is a typical day like for you at the company?
Get work done leave

Enjoyed my time working there. Flexible working hours, Work from home, 401K all teh benefits. But the upper management lack a clear direction on how they want to be perceived within the industry

Medrio was a fantastic experience. I enjoy the prospecting and cold calling aspect of this role, and the environment is as if the best start up execs in eClinical were asked to create the worlds first smile-first competitive new business development camp.

Enjoyed my time there with a great group of people.  The CEO has a great vision and cares about the industry.  Location is nice and has opportunities for people starting off to advance if you put in the work.

Typical IT support role. Great management and work load. But very much still a start up. Told of great growth.. but was let go 3 months later due to company restructuring. Pay was good. Benefits are subpar. 

Good young company, lots of upside. Still growing pains. should be further along than they are. Time will tell if they can fully execute their plan for the company.

Too much stress. 
Bad working culture.
Bad Management.
You are not allowed to ask question, have to do everything yourself.
I've learned Jenkins,Git, JIra

Top Job Titles	Average Salary
Technical support representative 2 salaries reported	$55,000 per year
Product manager 4 salaries reported	$145,000 per year
Vice president of product 2 salaries reported	$250,000 per year
Clinical trial manager 2 salaries reported	$71,500 per year
Vice president of engineering 2 salaries reported	$270,000 per year

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