transport driver

driver

dispatcher

call center representative

safety manager

Medstar Transportation

This service seems a disaster. I recently had an experience with this transportation service that fell short of my expectations. I entered into a contract with the company, hoping for a positive working environment, but I encountered several challenges along the way.

While I do have a lot of experience with driving and wheelchair assistance, I found that the training provided with this company was a total joke. Above all, the regular driver assigned to help me seemed more focused on accumulating overtime rather than genuinely assisting with my training. I want to acknowledge that the initial trainer I had was professional and supportive, but subsequent interactions with other staff members left much to be desired..

Additionally, I noticed some driving and parking practices that raised concerns about safety and professionalism. I wonder how many accidents have occurred so far with such kind of drivers. Communication within the company also seems to be a very big issue; I attempted to reach out using the provided contact number but did not receive a response for over a month.

As I move forward with another company, I am still awaiting payment for the hours I worked and have not received any clarification on this matter. Based on my experience, I cannot recommend this service at all as I believe it is better to look for other options which is safer. I hope, I will find out more and will definitely post more on all social media platforms. Deserve big one star

They split the pay checks in half. So Mon-Fri you get paid on one company and the weekends are on another. They sit your scheduke so that even if you work 55 hours every hour is paid regular pay. Very judgemental upper management. They are super religious and one manager was caught making fun of the IT specialists religion behind his back. Another employee applied to be a fleet manager and that same manager denied his application saying he was too overweight and didn't look like a fleet manager. She said he needed to lose weight and quit smoking before he would be considered. They hire externally. You may train your boss to do your job just so he can supervise you doing it. Degrading. Drivers are paid horribly but they work the hardest. Working lunches. They discourage you from leaving for your lunch and encourage you to agree to work through your lunch and just eat at your desk. No rauses. No opportunity for advancement. Not fun. Horrible environment. They have no regard for Washington state laws in the work place. I was laid off after coming back from medical leave. I was on bed rest while pregnant with my twins. This was horrible because I was a single mother of now 3 with 1 income which was already pretty poor. Instead of respecting their employees they go out of their way to make sure the main floor employees make as little as possible. Cutting costs so it hurts the empoloyees and not the company. The owner is a sweet guy and I hate to have to review his company this way but the company is ran poorly. I would never recommend this job to anyone who wanted to make a real living. It us good for a side gig while your going to school or if you already collect benefits of some sort and need to supplement.

You should be very wary of this company if they are trying to find work with them. I worked for the company from 12/3/2023 to 1/12/2024. Although the work was very enjoyable, I was terminated without recourse at the end of a 10.5-hour shift. There was apparently an investigation into my conduct without my knowledge. According to the HR department, I canceled a client's ride when I arrived at their home and refused to check the client's door when I arrived on site. The truth of the matter is, that when I arrived at the residence of the client, their trip was no longer present on my app. I had been told by my trainers that this meant the ride was cancelled and I should check in with dispatch and move on. I checked with dispatch, and they cleared me to move on. Three days later, without anyone ever asking me my side of the story, I was fired without any chance to state my case. I would be very careful if you want to work for this company, as there is minimal training and apparently, they are quick to fire someone. I would assume that in this case, the dispatch would have seen that the ride for the client was not canceled, and I hope that the dispatch person was fired as well as they were a part of the problem. I doubt this happened though. The work itself and the clients themselves are usually great, but management is lacking. BEWARE OF MEDSTAR TRANSPORTATION!

Working for Medstar at first seemed ok. Easy job just driving around all day, you work by your self which is great for me. However everything, and I mean EVERYTHING is done on your personal phone. The company requires you download multiple apps to do your job including- Time cards, the app they use for schedules/Pick ups, and more. Medstar does not reimburse for your phone usage. 

Dispatch is also all over seas, and only respond to texts. However, they do not respond in a timely fashion, it can take up to an hour to get information critical to a ride you're trying to complete. Management is nonexistent at best, they can not be gotten a hold of, and make you jump through many many hoops to get to a final answer you're looking for. 

Overall the company from the outside seems fine, but having worked for them I can tell you it's amazing they haven't gone under yet. Ownership is trying to cut costs where ever possible to pocket more and more money. This includes paying drivers very little for their work, while charging clients an absurd amount. 
There is no "Main office" as everything is done remote by the over seas dispatchers, with a few schedulers here in washington. 

This is a great job with a couple different driving roles; one for non-emergency transportation and the other for transit shuttle work. The job requires a great deal of schedule flexibility and, as such, has some anticipated overtime. For those that need a rigid schedule limited to 40 hours a week, this position would not likely be a good fit.
While I enjoy doing both of the above roles, I really enjoy transporting clients, including veterans to medical appointments, therapy, etc. The trips vary from less than an hour to over two hours in length, so there is a lot of variety for those who like driving.
Management, dispatchers, schedulers, trainers, etc. have been very helpful and supportive in both learning the role and improving on it daily.

The employees at Medstar are great people, I never had much issue with them. In fact, the office team was amazing. We all supported each-other not just on the job, but personally as well. The issues are with management. I personally was offerred an IT management position, combined with work keeping track of and maintaining the western washington vehicle fleet, all for $17/hr. Basic IT positions all over western washington are starting at $19-22/hr. This is the story all around the company, too much work for disrespectful pay. Just in the first week of my being on the job I saw at least 5 people quit due to lack of fair compensation. If I had been paid fairly for my work, I would honestly still be working there. 

First of all they need to know Washington State Laws! They work all their office staff and drivers with no lunches. No benefits, drivers get paid with two checks so they can avoid OT! Drivers have mandatory On call weekends or weekdays and don’t get paid for being Oncall. You’ll get paid if you’re needed but not by waiting for the phone call all weekend long. You can’t leave your house just in case you are “neeed” The owner is great but, who he has as the leaders in his company need some working on. Also, office staff is understaffed they bring in managers to manage employees that have been there for years. So technically the employees teach the manager. I can keep on going and going. Stay away. If you want to be treated like nothing and feel like it’s a third world country environment come here.

What is the best part of working at the company?
The best part of working at the company is the work-from-home setup, which allows me to save both time and transportation expenses.

What is the most stressful part about working at the company?
Handling difficult client concerns can be stressful, but it’s manageable with strong support from management and the team.

What is the work environment and culture like at the company?
The work environment is supportive and team oriented we care for each other and work collaboratively to get things done.

What is a typical day like for you at the company?
Remote work coordinating with the team, with a steady workflow and strong support.

What is the best part of working at the company?
The work environment is professional, and the team members I work with are generally supportive and collaborative! 

My role helped me develop my skills - especially communication, problem-solving, and organizational skills. There are lots of opportunities to learn! :) 

What is the most stressful part about working at the company?
Workload can be heavy, especially during peak period, and priorities may shift quickly. Processes are still being improved, so being flexible and adaptable are important. 

What is the work environment and culture like at the company?
Overall a positive environment, you are given trust and space to work (no micromanaging!).

What is the best part of working at the company?
Being an HR Admin Assistant here is incredibly rewarding; it’s about being part of a team that truly prioritizes its people. The training is thorough, the leadership is transparent, and there are great opportunities to learn the ropes of HR in a supportive environment. I highly recommend this role to anyone looking to build a strong foundation in their career.

What is the most stressful part about working at the company?
So far, I wouldn't describe anything as stressful. Because the company has such thorough training and great internal processes, the workload is very manageable. Any potential stress is usually mitigated by how well the team collaborates.

Top Job Titles	Average Salary
Transport driver 12 salaries reported	$15.33 per hour
Driver 20 salaries reported	$15.98 per hour
Dispatcher 10 salaries reported	$18.23 per hour
Call center representative 1 salary reported	$18.00 per hour
Safety manager 5 salaries reported	$20.00 per hour

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