customer service representative

insurance specialist

patient services representative

call center representative

eligibility specialist

Meduit

The first time I went to Meduit I was offered a MIS position.  I was rejected because  of an expired license.  Fast forward a couple  weeks or so, my application was being handled by an employment agency in Chicago. My interview went well. Lasted all of 15 minutes. Hired
I trained on an system  known as Cerner. Believe  me when I say boot camp, we should  have just joined the military.  It was brutal. Training was primarily HIPAA/Compliance related. A good  tool. However when training  by the book sense ended was the navigating the  Cerner Sys. It was chaotic. 
I really did like this job, especially after overcoming the Obstacles.  The employees at first were stand offish, hateful. I got ragged on everyday until they started remote. I have thick skin.
After awhile that paid off. I met some people and cared about them all. There was a sense of community at first. It was great. 
Then Cerner and the client was lost and they did not fire or lay us off. We were moved latterly to the Epic systems. 
Not easy .  Those who hired in under the employment agency were offered full time positions. 
Then dynamic started to shift.
People and the management  became less affable.
The atmosphere became so congested with "I am for myself"attitude that it became papable.
 As for the trainings, the learning one/one, it doesn't  happen. 
This is a epic failure because you shadow people who only care about making their production.  So this is not a source for learning because you don't. 
My experience was not all bad. I really cared about some of my associates and I felt that from them.
The pay is okay and is a livable wage.
I am grateful for the opportunity . I learned some things, and refreshed on others.
Meduit has a hire hot policy. The last hired ,first fired. There is a culture there as far as hiring, they hire in mass and fire at will. If you are hired from an employment agency,  don't  get comfortable,  chances are once you help with the clients task at hand, the only ones that stay are the ones who throw you under the bus. So do BEWARE. " smiling faces ". 
I will say this the management helped me along when I felt bad. Their understanding is commendable,  as is their willingness to go the extra mile, but don't  take to much.
Ultimately in the end I  got the boot, poor producton numbers. I was having a very bad week.
My separation says that  I had additional training and one on ones. Not true, by any means. 
I saw no reason to make an appeal  because their POV was all that mattered. 
I bowed out gracefully, returned their equipment and moved on.There was no reason  to be anything other than that.
I really did like this job and most of my associates. I would have stayed had I had the opportunity. But the Higher power closed the window  and opened the door.
So it is far from this one to say " don't do it"; but I do say do your best but please don't get comfortable. Good luck.

This job requires allot of knowledge with medical insurance billing. Customer service representatives are not fairly compensated for this knowledge. A typical day is back to back incoming calls. Calls are very touchy emotionally because you are discussing medical and financial information with patients so the job can be incredibly emotional and stressful. On top of all of that upper management sets their teams up for failure. A system is in place where your raises depend directly on performance and attendance to the point that a coworker missed work due to a medical emergency they had AT THE OFFICE which involved two days off and they lost their incentive raise. Upper management will do anything in their power to make it as complicated as possible for you to reach your goals for your quarterly incentive raise. The only way to possibly meet their outrageous incentives is to cheat the system and they applaud the few employees who do but even their top performing employees consistently miss their incentives because of how difficult they are to achieve. So while their possible raises offered every quarter seem like a great idea really is a manipulative tactic to make you stay at your base salary. Should you earn an incentive one month because you met your goal but not meet your incentive the next month, you will make less money because they will remove whatever incentive you did not meet from your wage. Upper management also creates an extremely toxic work environment. You will truly see them talking to each other about non work related topics for 25+ minutes and they will come out of their personal conversation they are having in their office to come berate their employees for taking 2 minutes to calm down after a rough call. Upper management cares only about themselves and their own money. My direct supervisor support team had allot of potential but unfortunately because of upper management my team could never keep a proper staff amount and probably never will until changes are made. I would highly recommend looking somewhere else in the Saint Cloud area if you are seeking a job because you can make the same amount of money almost anywhere with allot less stress.

Started great. Full of expectations to grow and learn. 
But if you aren't your leadership idea of a success- depending on who your leadership is at the moment, you are fast outcast, like falling from grace. Even without tools and support and training given to be successful, as promised in your interview,  you are blamed for not getting inaccessible information or data yourself. Which is really disappointing especially when you know your entire discipline is getting these particular things yourself and you have done this for years under normal circumstances,  and theirs is not. Even when you have tried to go around the barriers, and were purposely canceled or blocked from progressing. You are compared to others who have been there years on you and have had time and support to grow relationships and make mistakes , you are humiliated for not knowing instead of being mentored and advised. You are considered not fit to manage when you don't respond to situations the way leadership felt you should have- when it is your clear management choice on how to respond. Even though you were clear about your management style, you are not free to be it, and show how being different can work. You sadly end up questioning yourself and lose decades worth of confidence it took to build after all your years experience you earned from the bottom up. And you realize that this company you are breaking your neck to impress could care less about your experience with them.
But then you wake up and recognize that they called you. You know what you've done and what you've been through to get where you are, and no one can tell you who you are. Nobody and no company has that power. And you move forward with confidence and inner peace to succeed elsewhere, where you are valued. All of you.

So, on a typical day, you'd start work a 8:00 am sharp, logging into your computer and starting up Epic (a program dedicated to medical patient's charts, their services, and the amount they need to pay for services). You'd put your headset on, login to a phone service, and make yourself available to take incoming calls. You were also required to make outbound calls during your downtime. Now, this is usually where the stress starts to kick in because you can see how many calls are holding and in queue, and the most important part of this job is to answer as many incoming calls in a timely manner as you can, and resolving the customer's main concern (whether it be paying the bill they owe, disputing charges on their account, or making a complaint). The customer service rep's day would end at 5:00 pm. The most difficult part of the job for me was having to deal with upset and angry customers. If you have a strong resolve and can handle cursing or degrading words towards you, this job will be for you. If not, I would recommend searching elsewhere. The most enjoyable part of the job was participating in company events, such as random lunches paid by the company and holiday events that gifted out prizes and included fun activities throughout the day. Also, being able to help patients resolve their balances and making their day over the phone just by offering payment plans or financial assistance made the job more rewarding. Overall, my coworkers were very kind and understanding, and they were knowledgeable about their job. 

Management: Under qualified, over paid, over staffed, petty, micro manage like 3rd world country leaders, play favorites, depend on employees to assist with task that they should know how to do and take full credit for it, don’t lead by example and are not really being kept accountable by corporate. 
Benefits: expensive with high deductibles 
Stability: A constant roller coaster that will keep you stressed and living on edge, constant rumors of possible changes such as: changes to work schedules, loss of client contracts that will lead to possible lay offs, unrealistic deadlines & expectations all while dumping more responsibilities with no pay increase.
Pay increase: Good luck with that! Starting salary will be up to par with someone who just graduated high-school and will remain like that for as long as they can help it.
Room for growth: The only way to grow is to become part of management, moving up requires kissing up, if you are not a favorite it won’t matter how many years of experience knowledge or sweat you put it in, you might even be more qualified than them but that would be considered a threat. There is no such thing as equal opportunity in this place.
Work experience: You will gain some knowledge but unless you obtain management experience, the other experience will only get you similar pay or less in the same industry and the options are limited. This will not lead to a true career that can sustain the cost of inflation over time and the peace of mind of stability. 
Don’t stay too long find a better career  opportunity!


Ebo billing - High expectations for a job that pays horribly. Management and supervisors only give you negative feedback almost everyday via email even if you're doing good. I don't know if that's how they are taught but it made me feel like I was never good enough even when I was meeting my goals. They always found something wrong. I was a long term employee for meduit, given I seen many trainees quit almost immediately because the training is horrible. All management cared about was about the numbers not about employees. Many of my coworkers expressed to me that supervisors were also emailing them and micro managing them as well which eventually to them admitting to why they quit. Micro managing to the point of them keeping track of bathroom breaks. The benefits are awful. They claim they are a work from home but management makes it impossible to achieve if you live in the same city as the office. I actually enjoyed this job but ultimately I quit after quite awhile because of management. The turn over rate is so high, I don't understand why that isn't more of a priority than how they treat it. I am thankful I learned about insurance and several programs is the benefit of this job.

This is a absolutely the WORST job I have ever had in my life! No positive criticism, only production based which is focused on QUANTITY not QUALITY. Just and endless cycle of notating accounts and transferring to different departments who respond back so condescendingly that it makes you not want to even transfer accounts. Management responds in the same tone. NO REAL TRAINING AT ALL. Only scolded/trained when you make mistakes. There is no rhyme or reason to anything that they do here. Outdated equipment, software and systems that go down on a daily basis. Never given access to the sites needed. Work load changes whenever they chose. Emails go unanswered. So there are road blocks at every turn when trying to do simple tasks. There was no team morale here and all the management seems to have the same hive-mind mentality. I am shocked that this place is still afloat with the backwards way that they work. This place needs a major overhaul with the way claims are worked and training employees to work the "Meduit" way. Many of us had gotten to the point where we didn't even say anything anymore. I would not recommend this job to anyone. Especially someone new to AR or the RCM as this is not a good representation of how to work claims.

When I first started with the company they gave out nice bonuses depending on the amount you collected. I remember all of my coworkers coming to work on time everyday preparing themselves to maximize their bonus. The company brought in a nee CEO who stated to us that he was taking this company from 5 million a year to 100 million a year. Well, after that meeting their were no more bonuses. They pacified us by increasing our pay rate from 12.60 an hour to 12.95. Since then I have seen people leave left and right. New hires do not even make it past the shadowing phase. They just quit. There is no room for growth and the morale is really low. They constantly harp about production but no-one says anything about more money. People are burnt out and struggling financially. I've seen people who call in cause they don't have gas to get to work, or eat potatoe chips for lunch because they can't afford lunch. I've even been in that situation a time or 2. Its just not a good place to work. The only thing this company can assure you is that if you don't have a second income you'll become homeless.

What is the best part of working at the company?
I love the people on my team both remote and in office, I have learned so much about the medical insurance industry. I learn more everyday. 

The opportunity to work remotely has been a big plus as well. I can see myself retiring with this company since there is so much growth in our industry.

What is the most stressful part about working at the company?
Technology can be the biggest  challenge with call center work. I thrive with difficult situations and enjoy resolving problems with people.

What is the work environment and culture like at the company?
Fast paced and challenging. My coworkers and managers are very supportive of my efforts.

It is a great environment to learn and adapt to change.

What is a typical day like for you at the company?
Since I frequently work from home, I wake up with plenty of time to exercise and prepare to go online. Since my desk is set up to work, I can grab a cup of coffee and sign in to my platform in time for our morning team meeting before our day officially starts.

What is the best part of working at the company?
The warmth and friendship with the representatives in my direct office in my state were absolutely the reason I tolerated the daily disfunction of leadership and continued changes and confusion of the daily tasks.

What is the most stressful part about working at the company?
The monthly incentives were forever changing making it hard to know what you needed to do. Constantly they micromanaged and definitely there was complete favoritism.

What is the work environment and culture like at the company?
Daily it changes from stressful to barely tolerable. 

What is a typical day like for you at the company?
First be there earlier than expected to sign in. This is not a straight 8 to 5 and you can't leave until the last call is out of the work queue. Which can be 5 to 15 minutes after you are scheduled. Your personal time is not a factor. Push hard until you leave. Call and wrap up time are a factor and either can be an issue if they are too long.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$16.50 per hour
Insurance specialist 1 salary reported	$17.00 per hour
Patient services representative 7 salaries reported	$16.79 per hour
Call center representative 1 salary reported	$15.00 per hour
Eligibility specialist 1 salary reported	$21.00 per hour

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