maintenance mechanic

hvac technician

crew member

senior technician

director of facilities

Medxcel

I am very happy at Medxcel.  My time with the company has been extremely positive in the position I've held for the past several years - I don't know if that's just because my immediate team and working environment suits me so well or if I will also feel this way if/when I grow and take different positions, possibly on different teams and/or in different departments, but based on previous career stops I've had at different companies, Medxcel is fantastic!  It's not perfect - no company is - but it's much better than other companies I've worked for.

Medxcel is wonderful when it comes to flexibility, autonomy, benefits (health, PTO, etc) and the trust & respect you are given in your role.  I have worked for other companies where you are not empowered or trusted the way I am here.  The benefits are incredible - health insurance is the best I've ever had (we're considered Ascension employees so we have the same insurance they do) and the 5+ weeks of PTO that everyone gets is incredible (you might think it'd be frustrating, but it's not - since there's always likely to be someone on PTO, everyone has a teamwork type of attitude to work together more than I've ever experienced).  

Medxcel is not-so-great when it comes to leadership.  I've experienced some inappropriate comments/actions which I felt HR handled properly and promptly, however I have heard from multiple other former & current employees who feel their reports were not handled well, prompting some to leave the company.  I've also have had the same Supervisor my entire time here, and despite numerous opportunities where I've provided feedback (both anonymously and directly) about their leadership, shortcomings and areas for improvement, no changes have ever been made.  In addition, my Supervisor is difficult to get ahold of and from my perspective seems consumed with keeping their "upline" happy and/or fulfilling obligations for upper management rather than leading and supporting their direct-reports on a consistent basis.

As far as culture, Medxcel has great Priorities and Initiatives in place but they aren't nearly as good at implementing them in real life as they are at creating them on paper.  The training for new hires in non-existent and really needs to be addressed soon if the company wants to grow or even maintain its strength.

What is the best part of working at the company?
The diverse nature of the work maintains both interest in performing one's job duties and overall employee engagement.  Medxcel has chartered a roadmap for success while holding all levels of leadership accountable to "walk the walk" and not only "talk the talk."  The roadmap is a multi-year journey, and things are improving post-pandemic.

What is the most stressful part about working at the company?
The pandemic has created its own resource challenges, both human and material.  When tasked to perform work, sometimes materials and other resources are not readily available.  The overall business climate right now is challenging, and is not isolated to Medxcel operations, but rather the entire industry.

What is the work environment and culture like at the company?
Overall an inclusive, positive company that encourages both personal and professional growth.  Differences are celebrated.  Based on my experiences, leaders at this organization are not dictatorial in nature, but rather seek out solutions and are open-minded.  This is not a company to work for if one likes to complain, but rather, be solution oriented and have a seat at the table.

What is a typical day like for you at the company?
Often discuss upcoming work items with peers when first arriving.  My business unit is a close knit team that is willing to help one another overcome challenges.  Coaching is preferred when encountering roadblocks, and if something goes wrong, team members share experiences in both informal and formal settings so others do not have to experience the same pitfalls.  These activities promote trust between peers as well with leaders.  Trust then relays to sustained employee engagement.

Top leaders create environment that intimidates, some  are very disingenuous, don’t follow values.  If you are a minority, HR does not care about diversity and pay fairness.

Safe place?  No depth or confidentiality - confidential information is freely shared due to close personal friendships HR executive has with staff.  Best to keep quiet if you want to keep your job.  She is not ethical and ill-competent.

Corporate office can behave like elitists not servants of a non profit mission centered company.  The field struggles with hiring freezes, spending freezes and overworked staff while corporate office spends and creates new overhead positions without control or business justification.  The administrative staff behave very entitled too and don’t have respect for confidential issues.  Massive increases to corporate salaries and expanding/busting department head counts while our staff at client sites go without.  Flexible schedules are only available if you work at corporate office..  

The Culture is bleeding from the example set by those placed in positions of authority.

Is anyone paying attention?

My experience at HMH Urgent Care in Hazlet was disappointing as both a student and an employee. I felt there was a lack of strong leadership and clear communication from management. At times, confidentiality did not seem to be handled appropriately, which affected the work environment.

I was trained by coworkers who sometimes displayed unprofessional behavior, and management practices included favoritism and triangulation. There was also a lot of gossip, jealousy, and negative tension among staff, which made the learning and work environment challenging. When I addressed management about these behaviors, I was treated as the problem and ultimately terminated.

The workplace also felt very strict, with frequent micromanagement and limited support for learning or professional growth. Minor mistakes were often met with formal write-ups rather than guidance or teaching.

Overall, the environment did not feel supportive or encouraging. Based on my experience, I would advise others to carefully consider the Hazlet and Clark Urgent Care locations before working there.

Inept leadership, was an employee with the health system from before Medxcel officially started. I loved my previous employer, had been with them for almost 16 years and had planned to stay until I retired. Medxcel made me leave Healthcare. Their senoir leadership is unfocused in the direction they want/need to take the company. Cronyism IS the method for advancement.  Finger pointing and blame deferment is their motivation tool. Medxcel made unbelievably high promises to the clients knowing full well that the results cannot be delivered with their current workforce. What really makes it so sad is that they claim to be "faith based". I was ashamed of what upper management asked us to "cover",  and we (middle managment) were often left to take the fall for their failed ideals. Left for my sanity/health/soul!  And better money. Seriously, if your not just starting out in this field-look elsewhere. You'll make more money and can look at yourself in the mirror.

I have been with Medxcel for a little over four years, with experience in two different roles. 

Pay is mediocre but, the benefits make up for compensation short falls. Outside of that, I’m finding it hard to continue my employment here. 

I have never felt more undervalued in an organization. My workload has more than doubled in the last two years and I have been minimally rewarded. We just got a merit increase, the first one in over 18 months, and it is the lowest pay raise I have ever received. I actually cried. I feel defeated. I have worked so hard. My performance review was exceptional. I feel completely taken advantage of. 

I don’t trust the executives as far as I can throw them. They are constantly making it apparent that, in their minds, we are all replaceable. They would rather lose really talented employees than invest in them. 

I’m so disappointed. I thought this was going to be the place I retire from. But, I’m realizing that may not be the case. 




What is the best part of working at the company?
Pto, if you get to use it.  5 weeks pto frontloaded but if you don’t use it you lose it.

What is the most stressful part about working at the company?
There is a lingering ambiguity that defines each persons role.  You might have to be a plumber one day and an electrician another day.  There is a big gap between the goals of management/administration and how they convey those goals to the team.  They want a job job done right one day then the next day the agenda changes to how fast can we get it back running.  

What is the work environment and culture like at the company?
Co workers are usually cool.  But many don’t last because turnover is terrible.

What is a typical day like for you at the company?
I would have a good list of things that needed to be done like pm’s and scheduled repairs.  That list would get thrown to the side to put out fires constantly because work was never really done well.

They hire you telling you you’ll get all this training but then they never deliver, they add on to the job where it’s not even an landscaping job anymore you’re practically a groundskeeper/maintenance and you get no compensation for the added work, whatever corporate can do to pinch pennies they’ll do. As a landscaper you’re literally the bottom of the totem pole and whatever facilities doesn’t want to do they’ll pass off to you, which will include picking up human fecal matter, facilities will also take credit for whatever landscaping does most of the time, especially come winter time and you’re out there at 3 in the morning shoveling snow with 0 support from facilities but they’ll say “we’re all a team”. Landscaping management is terrible The only nice thing is the pto but even then if the boss feels like giving it to you.

We did have some good times at Medxcel but over all, I had 4 supervisors leave, fired, or disappeared. 5 engineers new hires not stick around, 3 retire and they would not post a job till a month after the job was vacated. We were always stressed on just basic c coverage. Even though this is a Union job there is no pension and employees pay out of their check for Insurance. Main reason why I stayed is there is a lot to learn if you want with the buildings old mechanics, co-workers are for the most part great guys and 4 weeks vacation per year is nice. For the most part it seemed like Medxcel targeted the engineering dept. for being a union shop and since the company is controlled from Indiana they want to break our union. It is very obvious. Currently Medxcel will not sign a new contract. This management company is not for us as union Engineers. 

I have loved my team at Medxcel. I love the support I get from both my supervisors and managers to help me improve and grow every single day. One thing I realized very quickly with Medxcel that is different is that the goal isn't just to make me an expert at my position but to help me grow physically, mentally and spiritually as well. This is a very caring organization that offers a lot to their employees. Obviously like every company out there, there are good days and bad days but the good definitely outweigh the bad. Sometimes being a female in any industry can be difficult but I loved the fact that this company treated me as an equal and put me on a path to success right away. I am thankful for the opportunity.

Top Job Titles	Average Salary
Maintenance mechanic 7 salaries reported	$22.72 per hour
Hvac technician 2 salaries reported	$25.93 per hour
Crew member 6 salaries reported	$15.92 per hour
Senior technician 3 salaries reported	$29.50 per hour
Director of facilities 6 salaries reported	$106,530 per year

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