field service technician

maintenance technician

front desk receptionist

payroll coordinator

machine operator

Melitta Group

I Made it three years before realizing there’s better out there. Went above and beyond, volunteered to help out on my weekends off (plus on call every other weekend), and any time any long distance/long term traveling needed done I was the guy to do it. Come my third year I was one of the 3 guys they trusted with training new techs.  After spending basically all of summer 2020 away from home training new techs for the company I was hit with my smallest raise yet, I was informed raises are based off company performance not employee performance (raises are given out every spring) Then was asked to travel to DC for half the month of June 2021, which was the straw that broke the camel’s back for me. Moral of the story: If you’re the type of person who’s self driven, motivated, and takes pride in your work, then this isn’t the job for you. It has its perks; company van, starting pay around $50,000/yr gross, gas card, decent health benefits, 5% 401K match, company phone, and you’re a remote technician which means complete independence. But, there’s A LOT of bad, and there’s a reason there’s such a high turnover rate. On call every other weekend means they’re getting you for 12 days straight of work, driving is paid but VERY often you’re in another techs area 3-4 hours away because chances are the area is behind on PM’s due to techs quitting or techs just not staying on top of their PM’s, or the area really needs a second tech and the company won’t hire the help that’s needed. It’ll feel like your doing your work, plus someone else’s. If you have all your PM’s completed you’ll go to one of the big coastal cities and do 3-5 PM’s a day 12 straight days to catch them up. It’s unbearable because you know the techs in the area aren’t doing that. Pay raises are cost of living at best (in my experience), and basically incentivize laziness. You have to stay on top of all your parts even though you do a basic inventory at least once a week (every day during peak service season) and when you don’t have a PM part, that’s on you, not the warehouse. If you do work here you’ll figure out eventually the paperwork is absolutely redundant and lacks modernization badly. Management and dispatchers are great, and very understanding that things come up and stuff happens, but the work/life balance is terrible. 

I've been with the company for a little over a year now and am very happy with my job. If you have a little bit of a technical savvy (A/C, electrical, appliance repair, etc.) along with a good work ethic, integrity, work by yourself (most of the time) and don't mind driving, this is the perfect job. From the beginning it was explained to me about my job description and what was expected of a field technician on a daily basis and that has never changed, if there is something new that needs to be done (a different process for paperwork or perhaps you may have forgotten to add something to your paperwork you sent in) you will be informed by higher (and no not in a negative way). I was trained in the field for 2 weeks (had an awesome trainer) before going out on my own, you won't learn everything overnight but the OJT really boosted my confidence and helped make me successful, you will also have a chance to attend some training at Melitta USA hq which also adds a lot of knowledge and greater understanding of the machine(s) you will work on. Most days you will already know the day or two before what your schedule is, some days are short and some days are long, some weekends you will be on call, but it's what you make of it, this is a job for an adult, not for an immature child/adolescent (not trying to offend, just being honest). Some days you will have jobs that can be very challenging but tech support has helped me dozens of times as well as other technicians and other regional service managers, it's not cut throat, we all succeed together. Management overall is very supportive and understands life happens. The company has paid holidays, as well as a few floating holidays. I have been given off every single day I have asked for, how great is that? The pay is really good for what you have to do and there is plenty of chances for overtime. I am a very lucky person to have such a great job, and be surrounded by great technicians and management. 

Too much work for too few technicians.  Average pay considering what you are responsible for. You work from home, and are responsible for paperwork, parts ordering, parts returns, and part receiving all from your own home. Redundant record keeping as paperwork has to be photographed, and sent electronically from your phone, then sent in the mail.  Excessive interstate driving, even if the weather is dangerous.  On call rotating weekends. Sometimes you are told you must work Saturdays.  Total burn out.  Even experienced techs can have difficulty repairing equipment and are at an account most of the day for a problem, then have to try and catch up. Good luck if you are new.  You are on your own with just a phone for help. Some techs just skip lunch because of the work load. 12, 13, and 14 hour days are not unusual.  Some nights you don't get home at all, and they have to put you in a motel for the night.  Not fun if you have home responsibilities.  Majority of work is at McDonald's restaurants, behind a crowded counter trying to get work done. You are always in the employees way.  Would not recommend this position.

It’s just not really a good place for a career. Melitta doesn’t pay well at all. Forklift drivers make minimum wage. Machine operators make 17$. If you prove you’re mentally competent & good at your job they will make you do alot more work with no raise in wage.

Morale is really really low.. Management only cares about the daily quota. They get bonuses based on higher numbers. But the workers don’t get any type of production bonus. Whether you make 20 cans or 25,000 cans in a day the pay is the same. They won’t even say good job.

The “union” is non existent. By all means it doesn’t exist. I’ve worked there over a year and never have I seen this union benefit anyone. It really started to go down hill in late 2024 . 

Unfortunately the bad really outweighs the positives. It’s a shame because I was really excited when I started here. I tried to keep an open mind but honestly everyone’s just so fed up. Most of us are looking for employment elsewhere.


If you find yourself here utilize it for the time being and use it as a resume builder/stepping stone.

One thing I actually do like is the schedule. I like the 12 hour shift. But I imagine most others don’t.

Too few technicians for an overwhelming amount of work.  You are working in McDonald's restaurants behind the counter in everyone's way. You are working from home. All the paperwork, and parts come to your house. You are given a truck, and tools, and no one really explains what its is all for.  Too much redundant record keeping electronically, and on paper.  Parts receiving, ordering, return of defective parts, paperwork all has to be done by you.  Its like running your own business, but you don't get paid anywhere near enough.  Lots of long hours driving from state, to state.  You are expected to travel in dangerous weather just to repair a coffee machine when it could have waited until the next day.  Some nights you may not get home, and they put you in a motel.  12 hours days are normal, and can be even more. Not great if you have a family, or a life of your own. On call certain weekends, and was told at one point to work mandatory Saturdays. Equipment is difficult to work on, sometimes even for senior technicians.  Training is hit, and miss.  Would not recommend a field service tech job here.

Overall, the company has great benefits and culture. The exception is if you work at the Clearwater plant. Day shift supervisor won't complete duties, stands around and hits on women, won't take complaints about missing time off (or other serious issues) up chain of command. Night shift supervisor is known to be unkind and chases people off regularly. Plant manager refuses to hear about any of it, so be prepared to work with them.
There is also little to no upward mobility. Melitta has mostly well established staff, or temps.
Raises are capped at 2.5% a year. 
Since the pandemic began, they've been enforcing overtime, and the workers are tired. Sometimes 10 hr shifts during the week and 8 hr Saturdays. Sometimes just one or the other. It changes continuously these days. Employee/temp retention in the plant is low, so be prepared to work plenty of overtime because of shift supervisor mismanagement.
At one point we worked a Sunday with the promise of double pay, but only received regular pay. Day supervisor wouldn't talk to plant manager about it. Plant manager has said that we received too many days off, and just need to work more.

Working for a company like Melitta as a field service tech is what a person makes of it. If you’re responsible, have integrity and a good work ethic then you will do very well at this company as they do take notice of good employees and reward them. I’ve been with this company for many years and I’ve got along great with other techs, all dispatchers and management. I have never had any unreasonable expectations put on me as an employee.
There’s always work to do and each day is different with service calls, installations or preventive maintenance. Some past techs who’ve trashed this company I think were looking for an easy cake job with high pay. Really? Get real guys.
Some days are longer because of travel time or extended service on a particular machine but generally you’re back home in time for dinner or a late dinner each day. Some days you get home early at 2 - 3 PM.
The pay is pretty good and the insurance is very good.


Too much work for too few field service technicians.  Work from home and responsible for everything including paperwork, returning parts, and receiving them at your home. Redundant paper, and electronic record keeping. Basically you are given a vehicle, some training with other techs, and told you are on your own.  Nobody is directly available for questions because you are by yourself, and have to call someone if they are available. Good luck with that. Some days are 12, 13, 14 hours a day. A lot of long, excessive interstate driving.  Sometimes they have to put you in a motel because you cant get home for the night.  Expect you to travel in dangerous weather conditions just to repair a coffee machine. On call some weekends, or told you must work Saturdays.  You have no life of your own. Even experienced techs have trouble repairing equipment and are at an account for one machine the majority of the day. The majority of your work is behind the counter at crowded, greasy McDonald's restaurants.

Every other weekend is on call= 12 days of work, two days (1 weekend) off…..repeat!. This was not always the case, during a deadline crunch when the company over promised, they force an every other weekend rotation to catch up, and opted to make this change permanent to save money. Your work week begins on Sunday and ends on Saturday, they charge customers a premium for weekends but only pay ot for hours worked over 40….. they bill you out a premium and try like crazy to limit your hours later in the week with shorter days, no maintenance calls and only send you on service calls even though the maintenance calls are past due.

Base pay is based on your location and not on your skill set. New employees on the coast and close to Chicago get paid more on day one than employees with years of experience in the fly over country. 

This once was a great company to work for, but the culture and attitude is in decline. Hopefully they make some corrections and I will be able to update this review.



The company is hiring production workers. You will not be paid 17.50 per hour. You will start at just under 15.00 per hour and IF you meet all their criteria, you MIGHT receive SOME of the bonus money they are promising. You will receive benefits after 90 WORKING Days, which equates to approximately 4.5 months. If you show that you take responsibility, they will take advantage of you and expect you to do more than some other employees. The company claims you will be working on high tech machines when in reality you will be working on 30 year old technology. Most days your crew will be short employees, so you are expected to perform more than your regular job. 
Management mostly takes a hands off position which may sound good until you need them, then they are usually difficult to find, and most are indecisive, expecting employees to make important decisions on the production floor. This is a good temporary position to make a little money while you continue searching for a REAL job.

Top Job Titles	Average Salary
Field service technician 36 salaries reported	$26.07 per hour
Maintenance technician 3 salaries reported	$36.06 per hour
Front desk receptionist 3 salaries reported	$19.50 per hour
Payroll coordinator 1 salary reported	$22.50 per hour
Machine operator 1 salary reported	$19.57 per hour

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