patient care technician

nursing assistant

Memorial Healthcare

The company employs a large number of highly skilled, hard-working and caring staff members, in all areas and departments.  In my time employed there, I witnessed countless examples of greatness from employees as well as many leaders. During that same time, I also witnessed just as many examples of poor leadership. Pockets of substandard leadership at Memorial Healthcare create areas with undesirable work environments, causing unnecessary stress on a good number of employees.  

Their "manage up or manage out" mantra does not have an adequate foundation for managing up. Some leaders remain disengaged with no concern for, or support toward their employees, while others actively treat employees with ill intent, and with little recourse for their employees. They exhibit a combination of inexperience or underqualification in leadership, prejudice toward some, and significant lack of compassion overall. Like many regional HR departments, their HR Department takes action only to protect the company at the expense of their employees.

To reiterate, some of Memorial Healthcare's leadership treat people with a lack of empathy, respect, or dignity. Employees are far too often considered expendable. The lack of compassion trickles down through the ranks limiting the success of individuals, teams, and the organization as a whole. Even those fortunate enough to have good direct leadership are indirectly impacted by those with poor leadership above and around them.

A typical day at work consists of filling pyxis machines, receiving and answering messages as well as phone calls, preparing medications in the IV room, breaking down pallets of meds, either light or heavy meds. 
Workplace culture- Memorial thrives from under paying employees and turning the blind eye. Innovative approach to underpay staff, such as starting a new program to hire technicians who have no pharmacy technician experience. In order to get new workers within pharmacy since their is such a shortage and underpay their worth once the training is over. Micromanaging within pharmacy is all too common.
Not only is Pharmacy staff underpaid but most departments within the hospital are as well.
Hardest part of the job is dealing with such a low morale within the company. Stressed workers who don't know how to express themselves to upper management in fear of losing their jobs or just making things worse overall.
Paying a starting technician 14 dollars an hour while the food in the cafeteria is sold at 10 to 11 dollars.
Most enjoyable part of the job is helping people and saving lives.
If you think about going to school and having them be flexible with your schooling, being full time student and employee will be almost impossible.
You must find your own coverage if you are going to miss work. Unless you call out on the same day.

They make every employee sign a contract that you will always speak positively about the company and they demand loyalty and commitment from every employee, Although they don't respect the employee in return. It's hard to know who to trust, Here its who you know not what you know. You have to be friends with and on the good side of the right people. You've got to watch your back at all times, can't trust upper management for assistance. This company doesn't care about its employees. Stressed workers who don't know how to express themselves to upper management in fear of losing their jobs or just making things worse overall. Paying a starting technician 14 dollars an hour while the food in the cafeteria is sold at 10 to 11 dollars. Most enjoyable part of the job is helping people and saving lives. Other than that I hated waking up to go to work just to be harassed by my own Team Leader, which upper management did nothing about when I reported it, I got fired for speaking up and defending myself.

Over the past 12+ years of working there, I've seen positive changes in morale and employee pride, as well as quality of care.  This is an independent community hospital that wants the best of both worlds--big hospital quality and services, and small-town familiarity--and is achieving it in greater and greater measure.  
Employees are friendly to each other and to consumers, and take pride in relationships with patients and families. Management is friendly and approachable.  
The hardest part of the job is that it's healthcare--and of course comes with all the struggles common to every healthcare facility:  staffing, budget, insurance issues, etc.  
The best part of the job is the people. Most everyone really cares about their job, their patients, and the hospital in general.  
Like any place, it's not perfect.  But it's pretty darn good!

A typical day would include the following: process charts for scanning, query physicians for addtional information on charts, process physician office requests for medical records, answer phones, process patient requests for medical records.

I learned the various processes that a medical chart goes through before it can be released as a complete medical record.

Management regularly came to the office to discuss changes in the chart that would effect the steps of processing the chart.

My co-workers were very helpful when I faced new questions and requests. They would walk me through the various steps of how to process or answer a request.

The hardest part of the job was learning how to get to the various departments to pick up the charts.

Besides making new friends, the most enjoyable part of the job was knowing at the end of the day that I had done my best and put in a good days work.

I was given an opportunity to educate our diabetic patients.  This was an experience of a lifetime.  I worked directly with our Medical Director and CEO to develop this program; working within the parameters and guidelines established by our medical team and our disease management department, I coordinated and implemented these procedures into a well designed manual for education. We received great positive feedback from our patients and they became more involved in the maintenance of their health.  More importantly, I learned so much from them.  I was saddened when our company had to close. 

I would welcome again the opportunity to work with people in the development of their health issues and general well-being. I truly miss working with people.

What is the best part of working at the company?
The best part about working for this company is the hospital culture here.  Everyone I've worked with here so far has been great. 

What is the most stressful part about working at the company?
The most stressful part about working for this company is the additional job duties that get added on with out pay reflecting these constant changes.

What is the work environment and culture like at the company?
The work culture is great!!!! I believe I was able to make closer connections with my coworkers because of the smaller hospital environment and the type of work culture Memorial has established. 

What is a typical day like for you at the company?
Days here are more so speratic than typical this is not necessarily always a bad thing. It really just depends on what elements come into play schedule wise.

I spent many years working for this company and leaving was the best decision I've ever made. Diagnostic Imaging is supervised by a pedantic misogynist who spends nearly all of his time in meetings and actively discourages his subordinate managers from helping employees during busy hours. 
Employees are promoted arbitrarily and infrequently. Disciplinary actions are petty and extremely heavy handed. If you go to HR with a complaint, you will be ignored. Period. 
Compensation is middle of the road and the benefits package is decent IF you can manage to get full time status... which many employees in DI don't achieve for at least 5 years.

My day starts with a huddle from the manager to give updates about the senses. She lets us know about any issues pertaining to any specific area. She presents issues within our department and or complaints that need to be address as a whole. I learn that customer service is a priority on how people are treated regardless if it is a patient, or family member, or co-worker. Management is improving. My co-workers are hard workers, and misunderstood. The hardest part of my job is the lack of communication in my department, and completing daily tasks when short staffed. The most enjoyable part of my job is making a difference to the patient, family members, or hurting co-workers. I have been told I make a difference.

As a new RN I was able to grow in my skill set through excellent team work, preceptorship and continuing education. I realized quickly that I loved leadership roles and was afforded the opportunity to move into one. The managers at every level were supportive of my goals and helped to guide and motivate me in my journey. Healthcare is an extremely difficult environment, the only way to continue to want to come to work is to feel cared for, valued, and seen. I am thankful that I work for an organization that meets these needs and expectations. Every career comes with its difficulties and trials and I would be remiss to act as if those do not exist, however I know that I have a voice here and that I am well supported. I cannot imagine working anywhere else. 

Top Job Titles	Average Salary
Patient care technician 4 salaries reported	$15.04 per hour
Nursing assistant 1 salary reported	$24.60 per hour

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