team member

shift leader

cashier

store manager

team leader

Menchies Frozen Yogurt

I really enjoyed working at Menchies. There was always work to do, and I did always do my best to maintain the store. It was a friendly environment but the job was WAY too demanding.

A typical shift was either opening, 10:30-4:30, or 4:30-11 or 12 on weekends. EXCEPT, our boss had us get there at 9 am and wouldn't let us clock in until 10:30 and sometimes on the weekends we would stay very late closing, sometimes until 1 or 2 am and we would be required to clock out at closing time on the dot. 

The entire store was run either by 1 worker in the morning or 2-3 at night. THE ENTIRE STORE. No boss, no manager, no one but you, or you and someone just like you in the afternoon, working to clean the store inch by inch. Mind you, our store was pretty large.

Our requirements for the day? 

Clean and disassemble one machine daily. (this requires a lot of elbow grease)
Prep yogurt
Fold yogurt
Mix and log ALL yogurt WITH temperatures (there were 16 flavors)
Take inventory in the freezer and cooler
Prep fruits and toppings (16 or so cold toppings, 24 or so dry toppings)
Make waffle mix / make waffles
Rotate yogurts (from fridge-cooler + keep inventory)
Clean back of house
Clean machines
Clean both bathrooms
Clean front of house
Clean party room
Clean patio
Every 15 minutes must clean machines, keep an eye on fruit, etc.
Sweep/mop all of the above obviously
Bleach chairs
Scrub front of machines one by one
AND 
Cashier. Two registers. For the one-three people working per shift.
At the end of the day and in the morning, bring in or take out all patio furniture, (which included 3 60 pound umbrellas)
Close both registers.

So that's basically what was asked. If that wasn't more than enough for 2-3 people, we needed to be done quickly and didn't get paid for the hours we came in earlier or stayed late.

My favorite part of it all, is that since its a franchise our boss owns local Menchie's stores, not all, but he is the one who pays us. Or, at least, is supposed to. 

Not only did he give GOD AWFUL attitude, scream at us, and ridiculed us, he DID NOT pay us on time.

I waited one whole month for my first paycheck. 2 more weeks more the second, 2 more for the third, and another for my third.

My old boss kept my last paycheck after I quit.

Why? Because he would loan me cash advances on the "down low", since he didn't pay on time and I clearly needed money, and I owed him more than what I work.

The whole thing was sketchy and too much work, especially for the fact that we weren't getting paid on time and were basically being verbally harassed. 

Unless the owner of the menchie's store you're working at is a saint, don't take your chances.

I've been working at Menchies for almost 2 years now. I first got the job after graduating High School, and it has been my first "real" job. I began as a Team Member and worked maybe 3 days a week, which was fine with me. I got along great with most of the people I worked with, there was just one that no one really liked but she never came back after leaving for college, and the management was on top of things and was very friendly to the staff. About five months into the job I was pulled aside by one of the owners and was told they wanted to promote me to Shift Lead, which I gladly accepted. A few days after taking the new position about 2 other shift leads up and quit, so the next couple of weeks I was working about 5 days a week since we had just lost some people. This was also around Christmas time and I worked at 2 locations, one at a mall and the other at a town center. The mall was crazy busy with people, and the town center was a bit slow. The perks to working that much was the high-ish pay check, the downside was not a lot of free time and the customers can be unbearable. There are only 2 people working at a time during a shift, so when there are a lot of customers you and the other worker are basically running around like chickens with their heads cut off. People think that all you do at this job is weigh yogurt and that's it, but you also have to completely take apart and clean a machine everyday, make back ups like cutting fruit and making waffle bowls, clean up after customers, and make sure you dont run out of yogurt, toppings, and sauces. While the Team Member has the hard job of dealing with customers, the Shift Lead deals with the machines and toppings and such. Things can go smoothly when you're with a good co-worker, but if your co-worker is less than great it can be hard to do your job. I really liked everyone I worked with, especially my manager and one of the other shift leads. They were great to work with and were always on top of things. Overall I'd say Menchies is a pretty good place to work as long as you're willing to clean and deal with the rude customer every now and then.

Menchie's keeps the employees busy but it's still a fun environment.

A typical day in the Lobby includes:
   -Clocking in
   -Wiping down the fronts of every machine
   -Wiping down the counters
   -Making sure the toppings are full and fresh
   -Wiping down the tables and chairs
   - Weighing guest cups and ringing them up
   -Making your guest feel welcome and making them smile at least once
   -Sweeping 
   -Mopping
   -Educating guests on the nutritional information of the yogurts and any allergy alerts they may need
A typical day in the kitchen includes:
   -Clocking in
   -Filling all of the yogurt machines and changing any flavors that have run out
   -Cutting and preparing all fresh fruit as needed
   -Wiping down the backs and sides of all of the yogurt machines
   -Stocking and organizing the walk-in fridge and the freezer
   -Stocking the lobby with toppings that cannot be found under the cabinets
   -Pulling machines apart for cleaning and putting them back together
   -Sweeping
   -Mopping
   -Helping weigh guest cups and ring them up as needed
   -Making guest feel welcome and smile at least once as needed
   -Cleaning the bathrooms
   Educating guests on the nutritional information of the yogurts and any allergy alerts they may need as needed

I learned that it is extremely fulfilling to make a guest smile every time they come to your store.  It is really a great experience knowing that you have contributed to making someones day a little bit brighter.  

The people that work at Menchie's are some of the kindest people you will ever meet.  They work quickly and efficiently and they are good at their jobs. 

The hardest part about the job is probably being unable to make a guest smile during their visit.  It makes you feel as though you didn't do your job to your fullest ability. 

The most enjoyable part of the job is your guests.  They all make the job a bit more fun with all of their individual personalities.

Management expects us to to the work of 3 plus the work of management  and pays us the same amount to all of us. $12/hr. 
Management sides with customers, even if they verbally assaulted us.
Management looks like they only care about their store, not their customers.

The other employees make the work bearable. Looking for another job as I type this.

They only have 2 shifts available. They either take your morning, afternoon, and part of your evening away (11:45am-5:15pm shift) or they take your whole afternoon and night away (5:15-10:45pm shift)

Fill your cup for $5 Tuesdays are the worst and customers seriously have lost their mind during this pandemic. 

Also, management absolutely loves having the store at 75 in 100 degree weather and blame you for the machines not working, since the store gets so hot since it's so tiny and the body heat builds up. 
Management has no common sense and wants to shift as less people as possible causing one employee to handle lines of 20+ people and then wonder why people get impatient and walk out. UMMMM maybe because its just ONE person serving yogurt, toppings, spoons, handling money, refilling machines, refilling toppings, cleaning, doing the postdates-uber-doordash trio orders, taking phone calls, and dealing with other unforeseen troubles. Like seriously????

Menchie's as a brand has an amazing job culture, but it has been destroyed by this local franchisee who frequently goes against corporate guidelines to save a few bucks. Many of the locations are in incredible states of disrepair. They have shut down 9 of their locations in the Cleveland area without notice or warning to any of the employees who worked there. 
In the past year, our franchise has gone through 3 Directors.  Our first Director, who was my boss for 3 years, said that the goal of the franchisee was to have all locations shut down within 5 years so they could get out of the food service industry and focus on real estate. 
General Managers are no longer offered salary, and all of the Management that was on salary was forcibly changed to hourly so that the company didn't have to pay them the new 2020 federal base salary minimum; you are started at a wage of $13.50/hr without benefits.
 There is no growth or room for advancement at this company, and only a few of the locations in this franchise are even profitable at this point. The frozen yogurt industry itself is in a steep decline. Do not waste your time at this company, it's not worth it. The job itself is a great job, and you meet lots of amazing people working here, but if you are looking for something long term , look somewhere else. This is not a career job. Most of your work shifts will be 11am-9pm and you only have the labor for one employee to come in for a 3 hour shift.

The managers/owners have always been very passionate about everything: the company, their store, their employees (both professionally and personally), and the Guests. They're always encouraging growth and celebrating achievements in their team members, whether it be professional, academic, or personal. It's a great company for students entering the workforce for the first time, or for young adults looking for a second part-time job or a bit of income while they figure out what they really want to do. It really isn't ideal for long-term employment, but Team Members can be happy here for up to several years. Management works really hard to foster the same type of simley, upbeat, and encouraging enviornment for the team as they want for the Guests. At my location, at least, the Guests are generally friendly and understanding, even encouraging, at best, and manageable at worst. Keep in mind, however, that it is mostly a minimum wage entry-level customer service kind of job, and promoting to shift Leader with a slight raise of a dollar or so is the only advancement Avaliable without entering into any kind of office or administrative work with global headquarters--or owning one yourself. 

A day at work is short and very productive. All three shifts are short and perfect for part time people who are attending school or have other obligations. I learned a lot about making decisions when you don't have a choice except to solve the problem yourself if the owner isn't there. It also tought me a lot of responsibility having to open the store alone and being trusted enough to be given security codes and keys. It can get a little lonely as there are only at the most, two people working at a time. One in the morning shift, one in the afternoon shift and two at night. Most of the time, I am there alone. It is relaxing and laid back when you're working alone and it's slow in the store. There really isn't anything hard about this job at all, if I had to choose I guess I would say that the hardest thing is when there is an issue with a customer that only the owner can fix and he is not there and I cannot get ahold of him. I always end up figuring something out, but sometimes that can be frustrating. Other then that, there are no complaints about working there. The owners are great people. They actually care about their employees and they show their appreciation by always giving raises quite often, when he feels that you have shown yourself to be working hard enough.

The schedule is very flexible and is up to your availability throughout the week. With this job you could even work another part-time position with no issue. However, despite the flexibility, this is a terrible establishment to work for. The current managers try their best to do what they can, but ultimately the owners are what cause this store to be chaotic. The managers are all under 20 years old at this location, yet are given the responsibilities that only the store owner should have. Basically, it seems as though two teenagers are forced to be owners, which is unacceptable and irresponsible. It is up to the store owner to decide on the quality, aesthetic, and functioning of the store. During the COVID-19 pandemic especially, the managers had to be the ones to implement the governor's executive orders before the owners did because the owners didn't pay attention. The owners come into this store once or twice a month at max as well. They barely know the day to day operations of the store. If they bettered themselves, got to know each team member, participated in perfecting the store, and listened to their team members, the store would be perfect to work in.

Menchie's is generally a cheerful place with a nice environment. An average day is typically spent cashiering, helping guests, prepping food and frozen yogurt, and doing all manner of assorted cleaning from sweeping and mopping to cleaning the windows. The hardest part of the job is being able to handle an entire store on your own, or with one other employee. This is especially so when it is exceptionally busy. The most enjoyable aspects of the job come from the happiness of the guests who come in, especially the joy on their faces when receiving gifts. From working here I learned how to work a cash register as well as how to thoroughly wash dishes. However, I do believe that the management is where Menchie's tends to struggle. There was a significant disconnect between the employees and the manager which formed quite a lot of communication issues. Menchie's likes to promote having a happy, friendly environment for both employees and guests, though it has a clear bias for the guests over the employees. It is also rather questionable that 16-year-olds are deemed capable of handling an entire store on their own for hours at a time. Overall, if you can accept its flaws, it serves as an alright introductory job to keep for a few months.

The job was super easy, but the boss was terrible. He would watch his employees on the cameras and would call the store if we weren't cleaning fast enough or up to his standards. He would also send the schedule for the work week (Monday to Sunday) on Sunday night, sometimes as late as 10pm. I only worked here for less than a month, but got fired simply because I did not feel comfortable training a brand new employee alone on how to close the store on short notice (he asked me to only a few hours before closing). He asked me to do this because someone called off, and he could not get one of his five other employees to cover. I think it's pretty ridiculous to fire an employee who has been working for three weeks (who only works a few days a week) simply because they did not feel they were ready to train someone who got hired a few days before. When he fired me, he did so by sending the schedule without me on it to the group chat. I messaged him asking why I was not on the schedule and he did not answer, so I called him. He, again, ignored me and texted me more than an hour later telling me to call him around 11am the next day. The next morning I called him at 11, and once again got ignored. He eventually did end up calling me back an hour later, just to tell me he would no longer be scheduling me because of the situation mentioned above. This was quite an experience, but good riddance, I suppose!

Top Job Titles	Average Salary
Team member 31 salaries reported	$13.80 per hour
Shift leader 15 salaries reported	$14.90 per hour
Cashier 9 salaries reported	$18.78 per hour
Store manager 3 salaries reported	$41,667 per year
Team leader 5 salaries reported	$15.30 per hour

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