retail sales associate

store manager

assistant store manager

tailor

retail assistant manager

Mens Wearhouse

Let me just start off by saying if you are thinking about applying at Men’s Wearhouse then I would highly suggest not to. It hurts to say that now because at one time this company was great! They cared about the brand, employees, customers and about their actual slogan which is to make sure “You like the way you look”. That is far from what they are today. 

For starters it’s like playing a guessing game on where they are taking the company. Are you wanting us to be a high end suit establishment, or are you wanting us to become a kohls, or a target? Everything is the store is pretty much clearance and they barely ship us any stock for the reason people actually go there for…suits, and dress wear. We 80%  of the time have to order everything in for the suit sizes and if we happen to have both sizes for the jacket and pant than we won’t get the re stock of that size for months. They also want you to push clearance HEAVILY. It seems like all they care about is clearance items going out more than your normal priced items that actually make money and sell the most. When they ship us stock it’s multiples of clothing that we already have multiples of on the floor (Sweaters, Casual Shirts, Polos, Quarter Zips, Etc) but barely ship us any suit sizes. When they ship stock for the seasons they ship you boxes in dozens and expect you to get them all done in a short time frame. Oh did I mention that they want you to sell CLEARANCE more than anything. Just figure I would state that again. 

Rental prices have gone up two fold and half the time the rentals come in they are either dirty, the completely wrong style, or are falling apart. They discontinued 60% of there rental vest and tie colors so now there’s even less choices for couples trying match colors to there wedding. People can no longer put deposits down for their rental so if you don’t have the money up front at fitting, than sorry but you’re out of luck. 

And let’s not start with the customers. Back in the day I would say the ration of good to bad customers was 80-20, but now it’s 20-80. Most of them come in wanting a suit by the next day or heck even the next few hours and when you explain to them that you can’t do that they get all upset and mad at you even though it’s not your fault (Frankly it’s common sense). Most of them also come in with a demanding, and demeaning attitude and act like they are better than you. Also you got the people that think they know more about your job than you but get a suit 2 times there actually size. Customers that don’t care about any one but themselves and expect to get service right away even when you’re slammed with people and will have an attitude with you if you don’t help them right away. Honestly a big reason why people don’t want to work here anymore is because of how bad these customers are. They have no sense of reality and they think they’re so important and that they are better than you it’s so tiring. I get it every retail place will have your bad customers but here…the very few times you have good customers will not add up to how many bad ones come in. 

Finally theres upper management. They have no what they are supposed to do. All they care about is numbers and if you are doing the numbers you aren’t important. You can be turning the store around boosting numbers, team moral, and making your store better, but it still won’t cut it for them. Oh and promoting from within? Ya have fun with that. You could be there for 5+ years and know everything about Mens Wearhouse and they would rather pick a person outside who has no  experience at all to fill that top spot. We have lost more people in the matter of months than gained and it is only going to continue downhill. The company doesn’t want to properly staff there stores so expect to work long shifts. Oh did I mention you can’t go into overtime other wise they get made at you? They give you incentive to cut employee hours to get bonuses at the end of the year. If your in management at the store level they expect you to get all there tasks done while still covering the floor and having short staff is not an exception. 

I know this review seems like it has a lot of cons so I’ll put a couple pros…uhhhhh at the end of the year they send you cookies as a thank you. That’s really it. The only reason I stayed so long was for the people I worked with and that’s it. Other than that I would have left a while ago. Mens Wearhouse was once a good heck a great company to work for, but now I can say they have been declining for a while and honestly will probably stay like that until they go under and it’s a shame to see.


Company has changed a lot.  There is large  amounts of shipment to be put away half of the work week. Anywhere from 5 to upwards of 10 boxes 2 times a week.  Clothes that are ganging come once a week, could be a little, could be 3-4 rolling racks full.  Rentals come Tuesday and Thursday, depending on the time of the year it could be 1-5  rolling racks.  Reordered rentals come pretty much  Tuesday, Thursday, Friday and Saturday, either FedEx or with the regular rentals.  Then get ready for the tediousness of all those customers coming to try them on and the issues that follow.  Many tasks to be done while helping customers and seems almost impossible sometimes.  Corporate has a platform to let you know about what has to be done.  If these tasks get to your email, we’ll you messed up and have to hurry up because your on upper managements bad side.  Things like markups, markdowns, long lists of product to pull from shelf/transfer out, visual merchandising  tasks that must be followed precisely, photographed and sent back to upper management.  The product never stops coming, you have to figure out how to put it away but still follow your visual merchandising guidelines. If your in management you have to deal with tailor shop workload in a fashion that doesn’t over promise and underdeliver.  This is all while considering you have to try to continually increase store volume and cannot do so unless you can make the sale happen.  Tailoring is a huge factor, customers habitually wait until last minute, and are too lazy to get it tailored elsewhere.  Not to mention tailoring is ultimately a part of the business that I believe is very profitable for the company.  They monitor usage of a Waitlist app for rentals, which as far as applications go can be helpful, but depending on the time of year and amount of customers, not always necessary.  You do not want to be on a list of low usage.  They also have a rental application on iPad as well for wedding bookings, individual rentals, and the fitting process for both. Usage of this is also tracked and monitored.  They have a program on the desktop as well for the rentals,  the veteran employees like to use the computer, newer employees especially younger like the app.  I believe they both have value depending on what your trying to do.  They have an app for training that is monitored and if you do not frequently use this application you also end up on an email, either praising you or shaming you.   It doesn’t matter how long you have worked their as well, one of my coworkers had finished all the modules and is still expected to log in and train again.  The list seriously goes on and on.  Key take away is your expected to do all of this plus help customers, the level of customer interaction as well as content, depends on if your in management or not.  Bottom line is the compensation does not accurately reflect the workload at all.  I could seriously go much more in depth if this was not detailed enough.  Even part timers beware, you will either excel or be reamed out for not knowing all the ins and outs of the job, while not being paid  enough for your troubles.  trust me the discount on clothing might be only thing worth doing the job for a little while.  If you get through all of this, I hope this helped make an informative decision on whether or not to take a job there. Good luck and god bless. 

Very high standards as far as attendance and stats for calls, they are always listening to calls and have strict scripts for you to follow. You have coaching sessions every week and your scores reflect on your coach,I guess they get heat from upper management so if your scores arent up to par they will throw you under the bus and say you just arent listening to critiques and leave you out to dry. When any call can take a turn if you have an unstable, indecisive or angry customer. They have a habit of micromanaging, Calling you to the back conference room in front of everyone for every little thing. I truly believe its an embarrassment ritual.Once there was an email sent to all coaches about me eating a doughnut at my desk for breakfast which stated that it was discussed and if I did it again would be written up. Which was very unnecessary to me. Dress code is enforced on some but not all. All coaches do is talk about the agents and avoid escalations ( situations where a customer demands to talk to upper management). Was called in office and questioned like a child about why I had to call off last minute. What shift you get depends on your scores.They throw you in call ques that you weren't trained for then reprimand you when the call is not executed to their liking. Now dont get me wrong the benefits were great, they buy lunch for the office occasionally and have appreciation week and give out ice cream and things like that, but some of that appreciation should be showed when employees have certain situations where they cant come to work or just dealing with a very difficult customer. And youre dealing with wedding reservations so trust me you will encounter your share of bridezillas and groomzillas and be prepared to listen to store complaints and answer for it.They are very nit picky all the pressure is on the agents. Quality control can technically be disputed but they pretty much hold your job in their hands. Im not saying they cherry picked bad calls but out of all my calls the ones that were not so hot were the ones that were graded coincidentally .I liked the $13 per hour but it wasn't worth all the underhandedness, micromanaging, and unrealistic expectations, and unprofessional and fake coaches and my dignity as an adult. Tailored Brands really needs to take a look at how they're employees are treated because ice cream isn't enough, you have to be understanding with people and treat them as adults. Then your turnover rate will not be as high as it is. Maybe my skin isn't thick enough for it but just be prepared for that type of environment if you choose to work there at the  location in Houston Texas

The company has lost its sense of direction. They staff as little as possible, give mountains of work to management that they expect to be done but also expect you to personalize and be very hands on with every customer that comes in the store. While that is something I fully understand because it is a retail customer service job, they expect them to do this with 3 plus groups of people at a time while managing customer service issues, stock, floor sets, staff, customer greeting and movement, markdowns, ect. All the while give you 1 other employee to do this with. It feels disheartening like you're always high stress trying to juggle all of their expectations with minimal pay. We have even been yelled at for "being over hours" for the week when there were only 2 people scheduled for a night shift and 2 people scheduled for the day, claiming we were more than 100 hours over mid week. The hours they claimed we "earned" wasn't even enough to staff a single employee in the store from open to close. It feels like a never ending battle. Corporate doesn't seem to have a real understanding for the stores. They give us dying ipads that are used to do litterally everything in the store. They trickle charge and if the wifi goes down your hands are literally tied. You cannot even ring a sale without it taking (no lie) 20 minutes to get to the ringing page. They have reintroduced old school sales videos that were during our commissioned periods expecting us to do all these "behaviors" to flex our sales up but do not staff the same as the days of commission. They also tell management to have an operational mindset and do their specific DOR which in many of the cases is a full time job in itself. The company truly needs to get focused and pick a direction and stick with it. The wishy washy nonsense they've been doing is horrible. Don't worry though they'll keep you doing the work of 4 people and only pay you the minimum. In all honesty run. Run away. I've been fortunate to have a wonderful work family in my immediate store which is the only reason I have stayed as long as I have (5+ years now) but the company as a whole is wildly disconnected from their employees and have made it impossible to discipline bad employees. 

Just under two years work experience as a part time Customer Sales Associate. A typical day of work included, cleaning and maintaining the tuxedo rental station, opening and putting up retail stock, Helping clients pick out tuxedos for their wedding parties/events, getting clients sized and fitted for tuxedo rentals, assisting Wardrobe Consultants on suit and retail sales. I learned a lot about building and managing clientele specifically in the tuxedo rental division of the store. In addition I was further trained in customer service and managing and solving customer issues. The Management seemed divided at many times, with many differing opinions about the direction and upkeep of the store. Over the course of my employment, there seemed to be many differing opinions between management. Resulting in a sometimes divided work team. That being said, the general moral between the sales people and management was usually good. It was very easy to maintain friendly and professional relationships with the other sales people in the store. The team oriented philosophy at the Men's Wearhouse made operating with all coworkers very stress free. Good communication between coworkers allowed for a very cooperative and organized work environment, where everyone is trained to help one another on all aspects of the job. The hardest parts of the job occurred around late April, and May when the tuxedo rentals boomed for prom and wedding season. In addition to taking and entering tuxedo measurements, Customer Sales Associates are also designated to help the Wardrobe Consultants make sales. This sometimes means balancing four or five customers at a time while trying to make individual sales. Though it was hard work, this aspect however was the most beneficial learning experience in my time at MW. The most enjoyable times for me at MW were the times in tuxedo rental, where I was able to deal with customers one on one, in a more formal matter, In hopes of initiating clientele. I loved renting the tuxedos, assessing what latest styles and fashions my clients would like, Building customer confidence by showing and comparing merchandise, and always pushing the sale. Customer service has always been my favorite aspect of this or any job.

I loved all my coworkers and managers. It was truly a privilege to work with such great people. Our store manager especially educated me and helped me grow a passion for formalwear and suits. I learned customer service skills, selling, measuring, and I even noticed myself becoming more confident of a person. 
However, I wasn't expecting to work as much as I did. Starting while I was still in school, I was working, say, 15 hours a week. This went up and up until I was working 40 during the whole summer, despite still being listed as "part-time" and having part-time pay. We were, understandably, short staffed, but it did have a bad effect on my life and mental health. 
But even when we had a full staff, it still wasn't enough. Customers flood in in numbers, always needing help. Even if everybody was working one day, we would still have 5-10 customers just waiting to be helped. Most of them are grumpy, since most everyone that walks into the store doesn't want to be there in the first place, care about formalwear, or expect to wait. There were never even enough computers or iPads to do the rentals, nor enough suits to sell to customers. 
As a corporation, men's wearhouse is trying to be an "everything" store. Selling suits, casual wear, athleisure wear, rentals, custom suits, custom shirts, etc. Trying to be a regular retail store, a "customer service required" dealership-like store, and an appointment-based store. It's a chaotic cluster of mediocre products with underpaid employees trying to make sense of it all. 
All of this stressed us all out, most notably my managers. Those good people who I considered my friends seemed perpetually jaded, frustrated, and dissatisfied with all of us when things got tough. 
This is my experience working at the #1 prom store in the entire country and one of the highest rental volume stores in the company, however. This job is great as a step to something even greater. And when the customers are pleasant, the job is so so enjoyable and rewarding, even without commission. Just make sure to keep a healthy work/life balance in check. 

I started at Men's Wearhouse as a Sales Associate and worked my way up to a Store Lead. In the beginning, I truly loved the job—I enjoyed learning about different clothing styles, how to dress for any occasion, and the small details that elevate an outfit. The experience has given me a skill set that will stay with me for life, from understanding color coordination to perfecting the finer points of styling.

However, as time went on, my experience took a turn for the worse. The company operates on last year’s sales and KPIs, which wouldn't be a problem if not for the fact that these numbers are often misleading. For example, the store I worked in had no manager and almost no staff last year, so we easily beat those sales goals. But despite that, the hours allocated for the store are still based on those same past figures. This leads to a situation where we sometimes receive only 120 hours total to distribute among the staff, meaning the store manager and store leads take the majority, leaving absolutely nothing for part-timers. No matter how much managers complain, it feels like feedback isn't valued or acted upon.

The workload expectations are completely unrealistic. We are expected to give one-on-one service to every customer while simultaneously handling stock, opening boxes, attending meetings, and keeping the store presentable—all with minimal staff. There were days when I couldn’t even take a lunch break because there simply weren’t enough people to cover the floor. The constant pressure and lack of proper staffing made the job exhausting.

The one major perk was the 40% discount on retail and clearance items, which was nice. But aside from that, the overall experience was frustrating and unsustainable. If the company actually listened to employee feedback and adjusted staffing accordingly, it could be a much better place to work.

Would I recommend this job? Only if you're passionate about fashion and can handle high stress with little support. Otherwise, be prepared for a challenging work environment.



Every day we take care of customers needs. Most people are in need of something particular at the Men's Wearhouse. That is what sets us aside from most retails stores. We have to take an initial need and maximize the sale based on the questions we ask the customer. The questions relate to the initial need but also the lifestyle of the customer. This helps us to determine what is best to offer a customer, what price range a customer is willing to spend and gives us credibility when we offer something that the customer didn't ask for. For example if I sell a suit for a customer who has an interview, I am also going to suggest to him shoes, shirt and a power tie. If I ask the customer what he does for fun and he likes to golf, I may suggest a polo and docker type slacks to him for his days on the course. It only makes sense to make our store a one stop shop for all men. Especially because most of them do not like to shop. on top of that I have to manage inventory coming in and out of the store Monday through Friday. I have floor awareness of customers that are being taken care of and employees that might be in need of assistance. I have to multitask. I have to delegate tasks to employees, observe and give constructive feedback. Plus I have to maintain all of this while keeping the highest average ticket in the store. My coworkers are wonderful. We spend most of the time laughing about work experiences. When it's time to help customers are clean and maintain store upkeep, we work together to get the job done without cutting corners. We watch each others backs and bring issues to the surface right away so we can solve problems before they effect work. The hardest part of my job is not knowing what my check will be every week since I work on commission. The best part of my day is when customers leave satisfied and they come back and ask for me because they were happy with my service.

The store that I was in was After Hours Formalwear for the first 2 years that I was there. When Men's Wearhouse bought them some things changed. This helped me to learn that it is good to know how to handle change in your working environment. Sometimes change can be a good thing and you just have to go with it. 

I also learned how to train employees and learned the best way to get employees and co-workers to do what they are asked or needs to be done is to lead by example. Also not everything can be done by yourself as a manager you need to know how to delegate. 

One of the hardest parts of my job was dealing with problem customers because I like to make people happy. However this was also one of the most enjoyable parts of my job as well. This is because many times customers are coming into Men's Wearhouse to rent a tuxedo for an important event in there life. When someone has an issue and I fix it they are very grateful and that always makes me feel good to know that I had a part in that special day.

A typical day at my job would start with opening the register followed by phone calls which would consist of confirmation calls, 48hr calls ( which were follow up calls from when they booked their event or see if they had any questions since they were in), and 30 day calls (these calls were another follow up to let people know who still needed to be measured still for their event. After that would be paper work and looking over tickets that had been done the day before. When shipments arrived into the store they would be checked in and put out on the floor or in back stock. Through out the day customers would be helped with purchases and rentals by finding out what would be best for their purpose. End of night would consist of cleaning the store and counting out register for the deposit.

The store that I was in was rather small and only consisted of 4 employees. Because of this we all got along pretty well. We would have occasional disagreements but for the most part we made a good team.

I have work for the company over 5 years, and since then many changes have happened. I have gained many skills from my time here, management, communication, customer service, logistics, problem solving, etc. Where I am grateful for what I have gained in experience, I would not recommend this company as a career. If you are looking for part-time work or income to get you Though school, this is a rather comfortable retailer. However for long term it is aweful. The company is struggling and as such are nickle and diming thier employees. Loading on more work, expectations, and duties on to their current employees, while cutting work hours and have not raised the starting pay for employees for over 5 years.  They have changed bonus structures and required statistics that make achieving bonuses nearly impossible. Employees are getting over worked, denied overtime and payrole to properly staff thier locations. Management is constantly under threat and stress from corporate. Many wonderful management members have left the company and as such locations Are being filled with untrained or underqulified managers. This makes working conditions  aweful and stress full. The company used to make their employees first priority as we are the foundation for the company's success but not anymore. We are a expense, our payroll, bonus, commission rates, daily supplies, donation programs, are all expenses that corporate is cutting to save themselves.  The world of retail is changing and the world of formal and business dress attire is becoming more and more casual. This company is struggling to keep up and because of that they are taking it from thier employees. If you are looking for a job to gain experience and teach great customer service and sales skills this is an great place to be. I would not recommend long-term nor a career.

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