personal banker

customer service representative

teller

loan specialist

banker

Mercantile Bank

A typical day at Mercantile would start by showing up in the morning, getting coffee, and sitting at my cubicle to start looking at the ticket queue. After some time at Mercantile I picked up quite a few tasks that needed to be done daily or nearly so. I was responsible for taking care of the platter management and backup of sensitive customer information, teller printer repair and figuring out the best way to transition to Windows 10 from Windows 7. The workplace culture was repeatedly mentioned and taught, but as with many companies it was hard to see that being displayed in the employees(which were our clients). I did get the opportunity to learn more about dealing with difficult problems/people as well as increase my knowledge of networking, AD, and Windows OS. Immediate management was excellent, but in my opinion as an entry-level employee some of the higher positions in the company were very impersonal, and seemed difficult to approach. After some time, I won over the affection of my superiors and felt like more of the team. The hardest part of being at Mercantile was definitely the integration of Windows 10, as it was necessary to set up a test domain to do so, and I had not had prior formal training. I feel that it was also the most enjoyable however, because that is the time period that I was learning the most about IT and Windows.

If you are thinking about working here in the branch do not do it. The management in the branches is terrible, the upper management in the branches does not care about you or your well being. There is zero work life balance, they give you sick time and vacation but when you use it the branch managers punish you for doing so. Don’t even think about trying to apply internally outside if the branches you’ll be denied because branch management will sabotage it every time. Have a family? Don’t. They don’t care about you or your out of work life. When you are there you are there to be abused by customers and other employees, and when brought to management attention they tell you to grow thicker skin…. If you can go anywhere but mercantile do it, because “merc is not here for you, they are here for themselves” 

I enjoyed working here, and the pay, PTO, sick time, FMLA, paid holidays, coworkers were all great. When I interviewed for the job, they took pride in the fact that they encourage growth and advancement internally. However, after 3+ years of working I applied to go up one ring on the ladder and was fully qualified to do so and they chose to hire externally for someone so they could try to steal customers from other banks. Their logic on it doesn’t make sense, especially since in their mission statement their employees are their “most valuable asset” and their HR mission statement prides themselves in “helping employees grow and advance”. That would be great if they followed what they mention in multiple mission statements. I loved working for this company otherwise. Good management most of the time and a great environment.

Mercantile treats their interns very well! They make you feel like you’re a real employee, not just an "intern". During the school year my supervisor always made sure that school was a priority and was very flexible when it came to exams/studying. The department I was in was very supportive, professional, and made sure I was learning new things. I was involved in several projects relating to my career goals which helped me gain experience that I can take with me anywhere. The most enjoyable part of the internship was working on projects that had real value to the company, not just getting coffee or making copies all day. I appreciated the weekly check in’s and encouragement the department always gave.  

Mercantile provided a great foundation for a young professional!

Currently employed in the mortgage department. I find that managerial oversight tends towards micromanagement, which impacts team dynamics adversely. Compensation does not equate to the challenges inherent in the role, and recent adjustments in pay have been negligible. An acquaintance with five years of processing experience was denied a position due to the company's preference for candidates with 8-10 years of experience, which raises concerns about advancement opportunities. In light of these factors, I do not recommend anyone consider employment in the mortgage division of this company.

Mercantile is the single best company I've ever worked for. They have a huge diversity and inclusion policy to make sure everyone is treated like a person. Management is very supportive of employee development, and will work with you on any areas you're weak in to ensure you can succeed. The company functions as one big team - if you have any questions on anything you can ask through chat or email and get a response within minutes. In new programs, or even existing programs, management is very open to new ideas to improve how things run and general workflow. If you see a better way to do something, they're very open to discussing it and considering it, even if you're brand new.

I worked at another bank previously and it wasn't until I came to Mercantile that I realized how much different (better) they were than any other bank.  They treat the customer fairly and don't price gouge for their products and services.  The way they treat customers constantly brings new customers to them due to the positive word of mouth.  Senior Management is approachable and forward thinking. 

My respect for the management and employees at Mercantile Bank continues to grow year after year - I am in my 21st year at the bank.   From day one, it became apparent that Mercantile Bank's strong culture enabled employees to thrive and grow.  I have seen the care that is put into making sure that both our customers and our employees achieve their goals and dreams.   It is an honor to be a part of the Mercantile Team.

Training is paid, vacation & sick time provided. Branch manager support, no ability to be promoted out of branches. Once your in the branch your stuck in the branch. Pay not fair for work responsibilities, one CSR can make $2 more per hour & do less work. Paid Holidays. Tellers & CSR’s are expected to meet sales goals & if no customers are coming into the branch you are expected to make cold calls to customers.

Mercantile does pay well but as an employee you don't mean much to the company. The management does not care about their workers. They are more worried that they employee make the company money. The manager only cares about the customers that have money and forgets about the little guys. I would not recommend to work for this company. The branch I worked in has a high turn over because of management.

Top Job Titles	Average Salary
Personal banker 5 salaries reported	$21.00 per hour
Customer service representative 36 salaries reported	$17.47 per hour
Teller 1 salary reported	$17.00 per hour
Loan specialist 2 salaries reported	$20.50 per hour
Banker 3 salaries reported	$20.25 per hour

Working at Mercantile Bank: Company Overview and Reviews

Mercantile Bank

Mercantile Bank Ratings

Popular jobs at Mercantile Bank

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected