automotive technician

service technician

service advisor

car sales executive

technician

Mercedes-Benz Group

Working here has become one of the most mentally exhausting and frustrating professional environments I have ever experienced. What once may have been a respected brand now feels like a workplace driven entirely by corporate greed, internal politics, and leadership that appears completely disconnected from the employees carrying the weight of the operation every single day.

Management consistently makes sudden operational changes with little to no warning, no transparency, and absolutely no concern for the employees expected to absorb the consequences. Policies, expectations, responsibilities, and processes are constantly changed overnight, usually in ways that only benefit upper management while making day-to-day conditions significantly worse for everyone below them. Employees are expected to simply “adapt” no matter how unrealistic or damaging the demands become.

The workload placed on employees has become unsustainable. Departments are routinely understaffed while expectations continue increasing beyond reasonable limits. Employees are pushed to handle the responsibilities of multiple people while management sits behind closed doors discussing numbers and appearances instead of addressing the actual problems destroying morale throughout the workplace. There is little appreciation, little accountability from leadership, and almost no genuine concern for employee well-being.

What makes the situation even worse is the culture of fear, pressure, and favoritism that has developed internally. Hard work and loyalty often go unnoticed unless it benefits someone higher up. Employees who speak up about concerns, burnout, unrealistic expectations, or operational problems are often ignored, dismissed, or made to feel replaceable. Meanwhile, leadership continues implementing decisions that increase stress levels, create confusion, and negatively impact both employees and customers.

The emotional toll this environment takes on people is impossible to ignore. You can visibly see the burnout in employees who once cared about their jobs but are now mentally drained, frustrated, and constantly anxious about the next sudden change management decides to force onto everyone. There is a growing feeling throughout the workplace that employees are no longer viewed as people, but as expendable numbers expected to sacrifice their time, mental health, and personal lives to protect upper management performance metrics.

For a company that promotes luxury, professionalism, and excellence, the internal reality tells a very different story. Leadership has failed to create a stable, supportive, or respectful work environment. Instead, the workplace has become defined by stress, instability, poor communication, overwork, and decisions that repeatedly prioritize executives and management at the expense of the employees actually doing the work.

Many employees stay only because they feel financially trapped, not because they feel valued or respected. That alone says everything people need to know.

What is the best part of working at the company?
the best part of working for this dealership was leaving for a better opportunity. 

What is the most stressful part about working at the company?
you are given a 3 month training period in which you are expected to work under another tech. this tech will receive any labor generated by you and you will get paid a hourly training rate which is far less than the tech training you will make off of your labor. so he has a motive to keep you turning wrenches instead of taking you aside and training you on how the complex systems of a mercedes actually work. this will make you look bad at the end of your 3 month trial period when you can't do everything on your own. the guy who was supposed to train you doesn't care because he'll just get a new helper when they let you go, knowing that is very stressful, almost as stressful as the political and religious atmosphere that permiates the shop. you can try and keep your opinions to yourself, but they will hammer away at you until they get something out of you. if it doesn't align with the senior shop techs opinions, you will be gone at the end of your 3 month trial phase. add to that, payroll issues with your check are stressful as well. there are a lot of stressful factors on top of the complicated vehicles you work on. being paired with a mentor that looks down on you for your religious and/or political views is stressful and a recipe for failure. 

What is the work environment and culture like at the company?
the shop itself is very nice. but the environment and culture are religiously and politically charged. you get a 3 month trial period working under a senior tech. in that 3 months they will do what ever they have to in order to determine your political and religious views before the end of your trial period. even if you are able to do the work, if your politics and religion don't align with the senior techs in this shop, at the end of your 3 month trial, you will be let go for any number of reasons they will use or just say your not what we're looking for in a non-specific way. however, if your politics and religion do align, they may keep you on a little longer. if so, they may actually start to train you, as getting trained in on these vehicles will take far more than 3 months.

What is a typical day like for you at the company?
doing another technician's labor on vehicles he will get paid for, while trying to keep your politics and religion to yourself so you can collect your minimum hourly pay and somehow train myself to work on  their product line in 3 months.

I am an immaculately presented individual with 26 years of motor industry knowledge, which I would bring to your Organisation.
In my role as a Service Advisor for Mercedes Benz I am responsible for the Service Advisory to Passenger car and Prestige customers. Reporting directly to After Service manager ensuring workshop productivity, efficiency & sales of hours achieved preparing daily work sheets for our expected customers. Dealing with our service customer by meeting those when dropping their vehicles for service, ascertaining their full requirements and managing our customer’s vehicles throughout the day ensuring deadline are met by allocating work to the technician’s in an efficient manner. Keeping customers updated throughout the day on the progress of their vehicles, advising them and up selling any additional work that may be required. Carrying out the preparation of final invoices and itemising any outstanding issues. Meeting customer upon collection of their vehicles explaining the work carried out, presenting their invoices, ensuring that they are completely satisfied and taking payment before escorting all customers to their vehicles.

Customer CSI is an integral part of my role where I maintained a high CSI score level for the brand.

Using the Kerridge Autoline & (V8) System to raise job cards, workshop loading, order parts and subcontractors.

Up-selling of products such as tyres, service plans and any red or amber items identified on the Vehicle Health Report

Gaining authorisations to carry out work on behalf of customers and insurance companies. 

Explaining technical repair/fault diagnostic information to customers and insurance engineers.

I was required to manage Warranty repairs that were at high complaint levels direct from the manufacturer. I had to liaise with Passenger Cars and Commercial Sales, the Accounts and Warranty Depts. to ensure these complaints were dealt with quickly and correctly.

I am also fully experienced with Coopers Vehicle hire and Dealer Car Management System.

What is the best part of working at the company?
I enjoyed working inside on really nice cars.  The people were nice and I learned a few things along the way.  

What is the most stressful part about working at the company?
I wasn’t making enough money.  They had me and another tech splitting the work   The other tech was there for a year before I got  there so some favoritism was a factor .  Along with the often long wait to receive the windshield from the parts department.   Some days of no work At all .  Some work weeks under 40 hours.  I wasn’t making enough money consistently to maintain my bills.  I wanted to get Mercedes certified, but the computer system  jammed and took days for a response back from corporate etc….   Maybe good for someone with no mortgage, or to many responsibilities,  dependents etc 
No consistency etc…

What is the work environment and culture like at the company?
Very diverse!  A great  group of People.  I really enjoyed everyone for the most part.  Management was also nice and easy to work with.  It was a hard decision to make to leave, and if I didn’t have the means I would have stayed, but again I couldn’t afford my family life with what I am accustomed to.

What is a typical day like for you at the company?
I arrived a half hour early daily and the other tech would show up 15 minutes late yet he would often still receive his windshield before Id get mine.  After ordering mine 1/2 hour prior to him even getting there.  Then we’d race to finish because its first come first serve.  So dint be surprised if your sent across the street to work on a sprinter and comeback to find out he’s completed 3 or 4 windshields before you get back.  At yhst point there might not even be anymore work left for that day.  Or sent to do a chip repair paying one hour while he works on  a 5 hour vehicle.  Remember 1st come 1st serve.  If he completes that job and starts on another you may be left with nothing.  Walking the lot to find the vehicles could take up a lot of your time also.   Frustrating to say the least!!

What is the best part of working at the company?
Poor management, team leads in charge of people that don't have the heart for people or to lead. They are extremely unprofessional. Third shift gets treated like orphans that no one wants to deal with. So many people are stuck on 3 shift and they don't care to give them a chance on first. Even the ones that have medical and family reasons to switch. Working there over all is like a trap. They pay you good to try to keep you coming but the balance of life is far from realistic nor HEALTHY. They also do not give fair opportunities for people to grow. They have their people picked out before hand when it comes to who they want to see grow and who they will help grow. They do not tell employees when there is an opening for a better position. They only tell their picked people. 

What is the most stressful part about working at the company?
Being stuck on third shift. We pull a lot of weight as in the fact that we don't work Fridays. However when we do it's like we have no day off. We get off Saturday morning and turn right back for Sunday. Also if we get a day off for a "holiday" we really don't get a holiday because they add a day on or come in extra early while other shifts enjoy the entire weekend and or break. Second shift gets $1 extra and third shift. Third shift should at least get $2 extra.

What is the work environment and culture like at the company?
Really uptight environment. However first shift employees are good to work with. Communication is really bad overall and the management acts as if everything is so top secret. Especially when it comes to knowing things that affect our outside life. 

What is a typical day like for you at the company?
Sealing van after van after van. Dealing with team leads that suck, don't check on their teammates. Only a couple they like. Most people on the line know not do depend on their team lead on third shift seam seal line.

If you enjoy a challenge and enjoy working with people Mercedes is a great place to work. Mercedes is great because they give you the opportunity to handle situations that arise without interference and make recommendations later on how to improve. Management was great because they gave you the tools to achieve your goal of providing excellent customer service. Usually worked long hours and did not leave until your customers were properly notified about the status of their automobile. This however was not a problematic for myself however. I was also compensated very well for my service.

A typical day at work for me was to arrive at work at 7am. At that time I would review all service appointments that were scheduled for the day and what was needed to complete the proper service including arrangements for a loaner car if needed. I would then check the status of my in house vehicles where service was not completed and check with a technician to see what was needed to expedite the repair. The more answers you could obtain before the customers arrived would help to aviod confusion. I would then greet the customers and inquire about there concerns and write up a work order. I would address there concerns to the best of my ability and get assistance from technicians on anything I didn’t know. I would then try to make the customers comfortable until an estimate was obtained or provide a loaner if the repair was lengthy. I would then try to provide an accurate estimate for the repair for the customer and the time needed to complete the repair. 

During times when I did not have a customer in front of me I would attempt to stay in contact with customers with vehicles that repairs that were not completed. I would also try to remedy any problems that arise including washing a car if it needed to be done to expedite service. Would then complete invoice and greet customer when service was completed.

Jobs covered by manufacturer warranty pay significantly fewer hours than the same jobs on vehicles that are out of warranty. This is because warranty work is done for free and sometimes reimbursed after the fact by the carmaker. It used to be that we could work an eight hour day and you could book ten to twelve hours but they’ve cut the times so dramatically. Mechanics working here almost universally buy for themselves. Many spending fifty thousand or more on tools over the years. There are no incentives for buying tools. They maintain  essential tools in a tool room. It isn’t fair to chop labor times based on the power tools claim since technicians purchase tools to make themselves faster and earn more pay. We didn’t buy it to give them a justification for lowering times or to save them money. We bought those tools so that we could be faster and make more money by being able to do more jobs. I have had wire jobs that took me eight hours to figure out but only paid a half hour of work. There’s also the issue of having to learn all of the new technology on cars or mentoring younger mechanics. Which do not pay because they are not repair jobs. The dealer just keeps hiring people when times were busy and didn’t care how much money technicians were making when it slowed down. All they wanted was the work done. Doing a good quality job is not first and foremost when you’re getting paid a certain amount of hours per job. They just want the jobs done at the end of the day. Now that cars have gotten harder to fix warranties have stepped in and gotten longer and they pay less. The system doesn’t work correctly anymore.

Imagine you have a vehicle you are going to drive 3000 miles on a trip. You need new tires, a tune up, and are low on oil because it leaks and burns it. But once you get to this location you only fix half of your problems and are going to need more. You show your boss the problems but he tells you you dont know what your talking about. He gets in his brand new car and tells you dont worry and just do your job while he drives away for a relaxing weekend with his family. 
This is the mentality of day to day life here. The management has no clue on what they are doing. They have safety programs in place for osha but when it comes time for work to be done they expect you to break the rules they established and fix it because they are losing money, they think their life is worth more than yours because of their status. They run a 5 day a week schedule but have been running their machines 7 days a week for over 3 years and will not shut down for simple maintenance so the machines can run efficiently. But when they break money is no option and once they are fixed it's to the next fire. They do not invest in their workers and are given the basics they need to do their jobs. Company says they are investing but other areas see improvement. They expect you to be here 7 days a week and on holidays and will mandate you to work if they are not getting their quotas. Other shifts will backstab you and there are certain people who talk to management and take pictures of you and are trying to get you fired. Every day is a new frustration and a battle to just do your job

I worked as a parts inventory specialist and driver for a few weeks and it was awful. The manager I had lied to my face about how far and where I was driving to. He said drivers only do local runs around their respective dealerships but I was instead making trips over 2 hours away and all in that same very far distance. So if you like driving like me but hate very far and repetitive stops then you wont like this position. Also from the location i was at they would send drivers out to downtown chicago and into some really bad neighborhoods that definitely were not safe which also my manager did not make mention of and lied about. So if the bold faced lying isnt enough to turn someone away and maybe it might be different at other locations I can however say across mercedes itself they do not promote within and you will not move up unless you know someone that already works in a high up position or are extremely lucky. A coworker i worked with said all departments are segemented and do not work together meaning if you start out in one position you cant move to another within the company. It was for these numerous reasons why I do not recommend working as a parts driver or working for mercedes themselves. They also pull a lot of money and business in and do not pay their workers fairly enough especially for the work that they put in.

What is the best part of working at the company?
Mercedes Benz is by far one of the best working experiences I’ve ever had ! Very good benefits great team atmosphere enjoyed the experience and opportunity to grow with the company. I was able to travel and work with other teams to develop a new product. My experience with this company was breathtaking as I learned so much and it was refreshing to work with the people who were very passionate about the job and the company. My manager was very knowledgeable and supportive of the team that was a huge inspiration for us. The opportunities within the company were endless for us to advance into a new career path great company hands down.


What is the most stressful part about working at the company?
Never had any issues with stress working at Mercedes Benz because the team and my manager were there we supported each other. 

What is the work environment and culture like at the company?
You couldn’t have a better working environment everything you needed was available for you and the culture was very family oriented. I woke up every morning happy to be going to work because I knew that I was going to have a great day making a difference at work. 

What is a typical day like for you at the company?
I’m a hard worker and I enjoyed being able to do the tasks that were required of me and the team. Being able to work with people that had the same passion and dedication made my day a very rewarding experience.

Top Job Titles	Average Salary
Automotive technician 33 salaries reported	$32.39 per hour
Service technician 21 salaries reported	$88,950 per year
Service advisor 21 salaries reported	$101,171 per year
Car sales executive 48 salaries reported	$118,801 per year
Technician 36 salaries reported	$33.83 per hour

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