route driver

truck driver

shuttle driver

delivery driver

yard supervisor

Merchants Foodservice

● Pay & benefits
Pay isn't great but it's by far the best part of my experience at Merchants in Clanton Alabama

● Management
By far the worst management I have ever witnessed. The middle management is scared of the production workers and will not lead, direct, or even ask anyoneto do anything.

● Culture
It is a horrible place to work. I did 3 yrs in Alabama prison and that's what I would compare the work environment to. Definitely a case of the inmates running the asylum.

● Overall
Merchants Food service in Clanton is an unbelievably terrible place to work. First and foremost, management doesn't give direction to anyone. People do what they want, whenever they want to do it. That may sound appealing to some, but it makes for a horrible work culture. The inmates definitely run the asylum. But you come in new and you can't get directions from ANYONE! It's a production pay job, so everyone is just out for themselves. My last night there, I was placed on a stand up forklift that didn't even work. In a 10 hour shift, my lift stopped working at least 20 times. Sometimes even with a very heavy pallet being lowered, it would just die! I would have to get off, unplug the battery, plug it back up and just hope to get the pallet down without hurting anyone. To make things worse, when the lift would die, I would be broke down in the pick aisles so the order selectors would use motorized pallet jacks and ram me at full speed until the lift was pushed far enough over to drive around it. I didn't go back after that.

I love working for merchant,  it's hard work but u get to go home ever day, I care about all my customers,  and the product that I delivered to them is my proud and joy, making the world happy. Now  if they can work together not only in house but out house too , without the driver's know one will get paid, without the RAP'S the driver's,  the warehouses worker's and everyone  at merchants foodservice,  from the top to the bottom want be getting paid, what will make this company great, if all the manger from the warehouses to the driver's manger , the route manger get on  one page . we all suppose to be one team,  nothing against the warehouse manger,  but if they get 2 are more cdl drivers to show the warehouses worker how to load a trailer are recorded a cdl driver while he or she load their trailer and show them what's the right way, and help the route manger  not just seat behind a desk,  >if u are part of a team,  u must must  ask questions,  u must know when customers open early and what customers open late if u got four stops and one city, put all those stops together,  now u want to work here I have learned now , know job is perfect,  but I guess they will get it one day , like I tell everyone,  welcome to merchants foodservice,  come join the family.

Merchants has all kinds of potential but lacks the leaders to take them further. Even under new management, the culture of the warehouse is too slow to change. It’s the kind of place you hate having to go to work everyday, if you want something done right you might as well do it yourself, the pay scale is ridiculous, selectors get away with everything, employee theft is rampant, management is burnt out, incompetent or simply lazy, everyone is always placing blame on other employees or departments, there’s zero accountability for your actions until they suddenly decide to fire someone, the warehouse is filthy and the shrink is out of control due to equipment operators who aren’t made to do their job halfway right, and you can be illegally terminated for exerting your federal rights. There’s a reason this place is full of ‘Sysco rejects’. Don’t waste your time.

To work here you have to really want a job badly. Low pay, lots of work. They hire way more drivers because they know a lot of them will quit. All the old drivers have assigned trucks but new comers have to come in at 4am to walk around the yard to try to find a decent raggedy truck. They have trash everywhere inside the truck. My 1st day I had to ride around making deliveries while holding the door because it wouldn’t shut close. Equipment is busted. Only thing look good about the trucks is the camera that’s watching you. Hard labor work with low pay! Turn over rate is VERY HIGH. It only took me one month to know that job wasn’t for me lol. Nothing Professional about this Company. The loaders load the trucks so badly that it will cause you to stay out there longer than necessary. When I got out of training I had to beg for a Dolly to work with. They give you no tools to be out there alone. They tell you to steal someone else dolly and ramp plate if they don’t have them locked up. 

My Department was a Call Center vs a Credit Department. Always understaffed because of high worker turnover. The worker bees were paid way below the market rates by at least 20%. The stress level was tough on my staff. I could  never could train and keep the employee.. Human Resources did a good job trying to keep up morale. I felt like Senior Management did a good job for the most part. We didn't have any margin to make money or hire additional support for a business that we wanted to grow 25%. Food Service is just a tough business. Inventory Shrink was the biggest problem plus Delivery of Orders timely and correctly.Bad Deliveries led to Sales Personnel having to run product into the field vs Sell and/or collect. This led to my demise. I could not control the delinquency to their level of expectation.I left it on the field, did my best for 2 years.

Management is run by the selectors not the other way around like it should be. Management sides with their favorite employees and pretty much lets them do and say whatever they please. There is no HR department in the facility and there needs to be. You do not receive the training you need to succeed. Supervisors do not have the ability to run their departments and are constantly micro managed on every decision. No clear communication. The equipment isnt properly maintained or repaired and is constantly breaking down. Computer system is way out of date and difficult to use. Could be a great place to work and has the potential to do so but would require management that is in touch with what the workers and supervisors need to succeed.

This company had a hard time employing experienced and legal candidates to perform hourly task. It is in the position to be very successful if the right management decisions are made and if there is success at filling key positions.
My typical day involved managing a night warehouse crew to select and load the product. The biggest challenges we faced were insuring the correct product and quantity of the product was shipped. The employees were new and still learning and we had not quite overcame that learning curve. The potential for a successful future was imminient however we had to overcome the discompfort that we received from customers. The most enjoyable part was the successes whe achieved

This is by far the best company I have worked for. They do everything possible to make sure their drivers are taken care of. If there is a breakdown someone always answers their phone and gets you the help needed. There isn't anyone constantly on your back trying to find something you are doing wrong. Pay and benefits are close to or better than other food service companies. Management actually cares about you, from your direct manager all the way up to the ceo. They welcome  feedback and fix any issues immediately ( handheld, loading, routing, etc ).  I don't want to leave but there are no locations or drop yards in the areas I plan on moving to. 

They do not communicate there to each other if you work here send group texts to cover all management staff then another to salesmen. the delivery supervisor has never driven or unloaded trucks has no idea what’s going on they will call you nonstop you don’t get paid or compensated to use your phone or the scanner they want you to charge at your house. They will lie as much as possible to get you to unload their product . Be prepared to spend your money working for them because they don’t supply gloves uniforms for the first 3 months work boots and the year I worked here I never had a trailer with lights that worked inside so a flashlight .

Good Company Good ppl
Seasoned Delivery Driver adept at delivering shipments safely while meeting tight deadlines. Shipping, receiving and stocking expert.
Safety-oriented Delivery Driver with [Number] years of experience. Clean driving record and current CDL with in-depth knowledge of safety and traffic regulations. Extensive trip planning, geography and DOT understanding.
Responsible Driver adept at navigation and providing efficient, on-time deliveries. Possessing comprehensive visual memory and excellent sense of direction.
[Job Title] with [Number] years loading and unloading deliveries in a warehouse setting. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes.

Top Job Titles	Average Salary
Route driver 23 salaries reported	$1,437 per week
Truck driver 6 salaries reported	$1,492 per week
Shuttle driver 4 salaries reported	$1,100 per week
Delivery driver 1 salary reported	$75,000 per year
Yard supervisor 1 salary reported	$62,500 per year

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