barista

baker

busser

store manager

sandwich maker

Mercurys Coffee Co.

My coworkers were lovely and doing their best, but management was awful. They are constantly short staffed and I never once saw my manager come in to help with the store if someone called out. They rarely even work in store at all. Training at headquarters sold the company as super supportive with work life balance and you wouldn't have to try to find your own shift coverage because "that's cruel". As long as you called out 4 hours in advance that was okay. Yeah, that was a complete lie. They will absolutely fault you for that and even if you are sick or struggling with a family emergency you're expected to find coverage for yourself and will be judged and potentially even lose hours as retaliation. 

They are having new employees do part of their opening or closing shifts alone with very little training, setting everyone up for failure. You were rarely scheduled a full two weeks in advance, and if you couldn't work a certain day or cover someone's shift, they'd beg you and guilt trip you to try anyways. I would get calls at 9pm from my manager when I'm scheduled to work at 4:30am the next day, but if I tried to call my manager, they never once picked up. Incredibly poorly run company and probably the worst management I've ever had. 

Training felt rushed. If you are up for the challenge, it should be O.K. Although, management often felt judgmental and clique-y.  I had an experience here where I was verbally harassed by a customer, but got a stern talking to for reacting to the harmful comments aimed at me. I did not feel I was respected as a human and was treated as a machine. This makes sense in an industry that stresses employee satisfaction, but it completely ruined my experience here as a worker. It was hard to call out sick and even when I was COVID positive and had to go home early from my shift, I felt judged and fearful of telling management that I was actually sick after testing positive once I was home because I felt the environment was competitive, unforgiving, and stressful. On the plus side, I enjoyed working with my coworkers and there was the ability to deeply connect with those people. You do earn points to receive “free” drinks and food which was a huge plus! I worked here 2ish years ago, and still have points left over. 
If you really, really love barista work and can handle a “how did I end up in a sorority” meets “I just enlisted into the Navy” feel, you’ll be fine. 

I worked at Mercurys for a good amount of time, and if I’m being honest the management ruined it for me of all things. That and the weird structure and scheduling. I got scheduled days that were only 3.5-4 hours in the middle of the day. I also kept on getting scheduled at the location farthest from my house even tho I asked multiple times for them to schedule me closer to home at least majority of the time. With traffic sometimes it would take me at minimum 45 min to get home and I know lots of my coworkers had the same issue. The only plus was my coworkers and my regulars. I built really good relationships with my customers and the girls I worked with. The problem I had with management was the lack of communication and just judgement I felt. I never felt comfortable calling out even with sickness or emergency. I also just felt judged by my managers during work. I was micro managed in the beginning and any sort of mistake I made I felt terrible because it felt like I wasn’t allowed to make mistakes. There were many other problems I had with my managers but I never felt comfortable enough to tell anyone in HR. Besides that it’s ok. I wish they’d incorporate the moto for building relationships with employees as much as they try to do with customers 

I have been working for Mercury’s for almost a year now and have truly enjoyed my time with the company. They have seen my value and have given me the tools I need to move up into leadership. I have greatly enjoyed the community aspect of the company and feel like I belong which is so important to me. They have covered my back during family emergencies, they have listened with an open ear when I’ve had issues that needed to be address, they have kept their word, given me health insurance, they have done so many things to help me through my journey. I also love that the product is SO good, and it’s organic. I can honestly say I’ve never had better coffee and I’ve lived in a lot of different places. I appreciate this company so much and hope that it will continue to improve every day! 

What is the best part of working at the company?
The role may provide basic experience for individuals looking to enter the industry.

What is the most stressful part about working at the company?
The environment felt unwelcoming, with very little communication or support from leadership. Employees may feel disconnected from management, and there appeared to be limited opportunities for growth or recognition. Overall morale and workplace culture were lacking.

What is the work environment and culture like at the company?
Focus on improving communication and building a more inclusive workplace culture. Employees are more likely to stay engaged and productive when leadership is approachable, supportive, and actively involved with staff concerns.

A typical day involved handling high customer volume, multiple responsibilities, and frequent operational issues. While I gained experience in customer service, cash handling, and beverage preparation, management often lacked communication, consistency, and support for employees. Workplace culture suffered from favoritism, poor morale, and high turnover, which made the environment stressful. The hardest part of the job was dealing with understaffing and unclear expectations while trying to maintain service standards. The most enjoyable part was interacting with customers and working alongside coworkers who supported one another despite the challenges. Overall, the job had potential, but management practices and workplace culture made it difficult to recommend.

When working for Mercury's I experienced many problems with the structure of the management system within the company. They promised for growth in the company and didn't follow through, they promised for raises and didn't follow through. They say that they support people going to school while working but make it very difficult with the work hours. Mercury's didn't treat their employees professionally and handled some conflicts inappropriately. On the other hand, Mercury's is a great short term job for someone who is in the middle of career paths, but don't expect to be here for more than a year.

Overall, this job is a decent job. It is in the food industry and is a service job. So it is about what you expect there. The best part of the job is your coworkers and regular customers. Snippy customers can make the days hard. Breaks are hard to come by as you end up leaving your coworker hung out to dry by themselves. Closing sucks and you end up by yourself most of your shift which can be isolating. Haven't worked a better service job yet. The issues present seem to be industry-wide and aren't Mercurys-specific issues.

You won't be properly trained here. You will be running around like a headless chicken and be scolded for not doing your work correctly. Coworkers already have their own groups to talk to and won't bother talking to you unless you initiate it. The workspace is extremely cramped. Managers care more about the policy rather than the well-being of employees. Breaks were unorganized and sometimes you wouldn't get the lunch/break that you were supposed to.  Communication overall here was just awful. You also don't get free or discounted food/drinks. This place was toxic, ignorant, and stingy. I would not recommend this job to anyone in the world.

I really tried to give this job a chance and I did, but things got progressively worse. The staff in locations are amazing as are other managers. It’s the upper management and corporate staff that ruined it for me. At a barista level it would be okay. Any type of leadership position is simply not worth it.

Top Job Titles	Average Salary
Barista 14 salaries reported	$19.22 per hour
Baker 1 salary reported	$21.00 per hour
Busser 3 salaries reported	$17.92 per hour
Store manager 4 salaries reported	$22.94 per hour
Sandwich maker 4 salaries reported	$18.00 per hour

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