direct support professional

case worker

service coordinator

quality assurance specialist

licensed clinical social worker

Mercy Drive, Inc.

I quit my job of 7 years to work for this company! I was professional, on-time, helpful; you name it. I must admit that It was really uncomfortable having cameras in every single room,  in every single office, above  every single desk, in every single hallway. Very intrusive, very suspicious. The administraton was extremely biased and they DO NOT LIKE WOMEN who are leadership quality. The Director of payroll told me to not trust anyone. With no explanation except, “We don’t think you’re a good fit for this company “  I was let go after only 5 days employment. They paid me in cash, including the change before a 2 person escort out.  I’m educated, experienced, and have great work ethics. If you want to be watched on cameras in front and behind you all day and be let go when it is discovered that your are clearly smarter than the leadership, work there. I’m surprised that they still exist with the way they treat their employees. Horrible place to work!!!

Work-life balance
Work-life balance at Mercy Drive, Inc. is  stressful unpaid. No organization when it comes to telling them about an appointment. Paperwork is always missing so you will have to be prepared to come in at least three times with it

Pay & benefits
My pay and benefits at Mercy Drive, Inc. are horrible the change your hours. The will adjust your hours and act like you didn’t work it. There aren’t any real benefits

Job security and advancement
In terms of job security at Mercy Drive, Inc., I think no protection at all

Management
In general, managers at Mercy Drive, Inc. Are unprofessional, act like children gossip

Culture
Collaboration with my colleagues at Mercy Drive, Inc. is like pulling teeth. Most of them are children

Overall
My experience working at Mercy Drive, Inc. Was horrible but if you go there to work and mind your business you will be okay the real stress from upper 👨

What is the best part of working at the company?
Working with the client at their home.

What is the most stressful part about working at the company?
The job itself wasn’t stressful, but as a DSP you may encounter behavioral issues from your client. As a professional my response is with patience and understanding.

What is the work environment and culture like at the company?
Staff and employees are of different nationalities and seem to be treated fairly. I experienced a nice environment while working there. 

What is a typical day like for you at the company?
During the Pandemic I was able to work with the client in their home. It was my responsibility to teach safety protocols, independent living, positive communication and social skills throughout the day. Example, the client learned to prepare  his meal w/ supervision.

I worked for MDI for a year, and at first it was goood experience but after a couple months in everything changed. Management lack and except for Care Manager (MSC) to do all the work and at times do visits for them. Requesting tasks that are ridiculous felt like I was in school more than work, waste of time which I could have worked on other things for individuals. Now with the whole transition management are being mean to the point that a fee people will be reporting them. Also conflict of interest having us refer families to our programs when it's the individual and family discussion, threatening us workers if we refer to a certain HHA that we will get fired. I will never recommend someone to work here, they do not train you correctly and stress you out for no reason.

What is the best part of working at the company?
The best part of working for Merci was not the company or workers, it was the clients for me. Supervisors Staff are careless & irresponsible which causes DSP to be the same way. 

What is the most stressful part about working at the company?
I did not experience stressful moments because I worked at client houses therefore, the communication between supervisor and staff are minimal.  

What is the work environment and culture like at the company?
When you come to the office, the staff  do not appear to care much about their workers.

What is a typical day like for you at the company?
Worked with clients on homework, take them into the community for socialization skills.

Laid back environment teaching adl skills to adults with intellectual disabilities. Dayhab without walls so you took the Individuals out in the community, Different places to work on their valued outcomes. Higher ups can be better. They seem all about self which makes no sense if we’re supposed to be a team. They hire fam and friends and give them special treatments or they don’t really discipline them at all. There’s barely any room for growth due to all positions filled!! The supervisors are not educated and only received their position due to being apart of the company since the beginning. The raise sucks you will never get anything more than $1!!

Everything was micromanaged. I suffered from severe anxiety thanks to this job, and I'm still recovering til this day. I was always put on the spot with care managers during life plan meetings. They never gave me the opportunity to get to know the individuals. I felt lost and didn't know what to say about individuals during these meetings without a DSP present. Maybe I would have flourished more. I would never want to be a caseworker again, thanks to mercy drive inc..

After my interview, I completed two days of paid training. The first day was fine, but the second day felt unorganized. I arrived on time and spent several hours waiting before being told there were no cases available and that I would be contacted later.

It has now been two months, and I still haven’t been assigned a case or paid for that training day, which required me to miss class. Communication throughout the process was unclear, and overall the experience was disappointing.

I am pleased with the help that you get from Supervisor when you need help and support when working with individuals with disabilities.

At Mercy Drive Inc, We believe the misison statement , " May every life have hope". We work hard to make sure we help each individual to the best of our ability and it is our job to instill hope in the lives of each individual we serve who has been diagnosed with developmental disabilities.

the position i had appeared it is filled twice  in less than 3 month while the pay is the minimum 
high turn over in all departments every week at least one or 2 are new hire and others are  disappeared because lay off  
no policy
the hiring process are easy , there was not a technical interview or professional at all that is understandable cause they have very high turn over already .
 

Top Job Titles	Average Salary
Direct support professional 17 salaries reported	$19.08 per hour
Case worker 2 salaries reported	$19.33 per hour
Service coordinator 1 salary reported	$45,500 per year
Quality assurance specialist 2 salaries reported	$20.00 per hour
Licensed clinical social worker 18 salaries reported	$47.11 per hour

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