registered nurse

hospitalist

director

director of recruiting

systems analyst

Mercyhealth

Typical workday is evaluation and treatment of 4-6 patients while traveling between 5 counties in southern WI. Scheduling is performed by the therapist on an individual basis with direct supervision of lead therapist and program manager to ensure productivity. The company is focused on client care and does not push therapists to make a certain quota for visits. I have learned a lot of new information dealing with home care medicare guidelines as well as availability for community assist. 
This job has also allowed me to have a first hand experience of what patients/consumers deal with when they arrive home after recent trauma and disability. 
Management at this site has a hard time maintaining a cohesive work place due to the fact that their are equal amounts of supervisors to employees in most of the departments. Communication has been a serious concern with upper management and the program director. With this being said, some of the supervisors make decisions with partial information causing occasional errors in process. This leads to increased stress and time taken to fix old mistakes.  
At Mercy, the co-workers have been a strong team of therapists who are truly client centered. They all work very well together despite some of the management concerns that have caused difficulty withing the departments. 
Currently the hardest part of this job is managing patient care time with managing extra required time taken to fix concerns brought about by disorganization for items such as documentation and medicare processes. 
The most enjoyable part of this job has been getting to work with my co-workers who are all very knowledgeable therapists and medical professionals. With our initiative in the field we have been able to really help the consumers we work with. This allows for the true enjoyment of the job to shine through, which is helping people recover from illness and injury.

I currently work for the Reconstructive Surgery Department at Mercy Health System. I travel with my physician, so we are at 4 different facilities. I have learned to adapt to my different atmospheres and co workers over the 1.5 years I have worked in this dept. 
 Typically we have 10-15 patients a day with 1-2 scheduled surgeries in the morning. I have assisted the physician with a number of different OR cases as well.
I deal with insurance company's daily, getting patients' approved for certain surgeries/procedures. I also deal with scheduling different cases at different facilities ( my physician has privilege's at other facilities as well). Which sometimes may be stressful since no facility is the same.
We perform a number of different procedures right in our clinic as well, including laser liposuction, implant removal, laser treatments, biopsies, upper and lower eyelid surgery, earlobe repair, etc. I am responsible for setting up these cases, making sure all cosmetic payments are made, and following up with the patient once they are finished to make sure they are healing correctly and the surgery was a success.
I work hand in hand with an RN which I have come to have great respect for and to hopefully one day be as wonderful of a nurse as she. She has been a nurse for 20 years and has taught me immensely
The physician I work for, I also greatly respect. He has been in Reconstructive Surgery for 3 years and has also taught me a lot. He knows all the new technology in his field as well as the new techniques in this specialty.

I was hired as a pharmacist. Most of the time, I feel like a glorified technician with the tasks I am performing. Due to understaffing or poorly managed workflow, I am often found doing tasks that are far under my pay grade for an unnecessary amount of time. I love being a pharmacist and enjoy my job duties under that title, but I often feel caught up in the mundane tasks that should not be my issue. I have no problem supporting technicians if workload is heavy, but I should not be expected to basically be an extra tech simply because turnover is high and help is slim. Management does not listen to our needs and makes decisions without working in our environment. Our CEO only cares about his paycheck and fires/fourloughs all his employees and blames it on COVID. The new Riverside location is beautiful, but lacks function. When our Rockton Ave. facility flooded in 2018, we were handed a pack of fun-size skittles for our help in cleaning up (the CEO was nowhere to be found). It was claimed that the Rockton Ave. location would not be closing; however, it is nothing like what it was. It has practically turned into a surgical center and the inpatient pharmacy closes at 4:30pm every day and is not open weekends or holidays, resulting in diminished patient care. The overall mood of the hospitals is meek, low, cold, and lacking any sense of compassion. The partners all have frowns on their faces and it reflects heavily on the care patients receive.

The patient care workers at Mercy Health system at their Harvard and Lake Geneva facilities are among the most wonderful, caring, hard working, dedicated people I have had the privilege of knowing.  The goal is truly to deliver exceptional patient care and be the best advocate to the patients that we, as care givers, can possibly be.  Like any health system today it has become a business and is about making money.  This is done by looking closely at staff vs patient ratio, having some departments that are not staff 24 hours a day and have to leave early based on census, mine included.  This is the hardest part of my job.  Having to leave when I now that I can be utilized in other capacities, especially when some departments are overwhelmed.  Not to mention the loss in hours and therefore pay for not being able to stay and work my FTE.  The most enjoyable part of my job is watching every coworker do their best to meet every need each patient has and do it with a smile on their face.  It warms my heart to know I work with such amazing people.  I've learned so much from them about my job and myself.  I also enjoy our daily interdepartmental meeting to discuss all patients.  It's gives a great overview of what is happening with our patients and provides input on each patient from several departments (physician, nursing, respiratory, PT, pharmacy, Social Workers, etc).  It's a great time to work thru and discuss approaches with difficult cases.

Would start at one hospital but always in phone contact with the other in case things were to come up and I would need to go to the other hospital.  I am to work 3 days at Walworth and 2 days at Harvard.  Usually does not work that way.  I go where I am needed.
I have learned working two places like this I feel I short change the staff.  It is hard to be consistent when you are being pulled 15 miles mile between two places.  When there are two completely different set of issues.  Having to wear two different hats per-say can be a juggling act at best.  After awhile you learn which way is the best way to approach each place who are so different.
The management like my staff are as different as night and day.  One place they are warm and welcoming and are always happy to see you.  The others you need to work at being accepted.
After getting to know my peers they are all great, we all have out own set of issues but we find humor in and accomplishment when we win an issue.
The hardest part of my job I would say is the correction factor.  When some one is trying very hard to achieve a goal and you have to tell them they did not make the grade, I hurt for them as well as the system for they loss a piece of accomplishment as well. 
The most enjoyable are when we have an inspection and all points are at zero.

What is the best part of working at the company?
Mercyhealth is a compassionate & 
committed  environment,  the HR team to the Doctors Directors, 
 RN's and techs are all very committed to their special qualities  & expertise, that all come together which makes our patients  feel at home, which we strive to go above & beyond to give that intimate,  personal  care for our patients,  every single one. I can say that I've worked for MercyHealth in the past,, I came. Back 15 years later, I felt welcomed back with open arms, like I never left, Mercyhealth is a diamond in the rough,  which always will shine brightly in my heart

What is the most stressful part about working at the company?
All patient  care can get stressful,  no matter where you are at the nephrology  dept. And there is a total of 80 patients we are always crunched for time!, when certain circumstances occur it's very easy to lose track of time, so the stress level is building, but there are  other ways to relieve stressful days

What is the work environment and culture like at the company?
Culture is very diverse  at MercyHealth,  it's a real treat to know every single  person I got to work with.

What is a typical day like for you at the company?
Come to work at 7am say hello to our patients,  get PPE and get your wow cart,  and start to get your pod ready for your patients

Work life balance is not encouraged by the system overall.  Ther pay is poor in comparison to simliar job positions in the area.  The benefits are poor. Cost of insurance is high and you are locked into care within their system which has a high turn over rate of providers.  Providers are stressed and over scheduled.  It takes months to get an appointment for any kind of care.  Specialists are in short supply if you need one and often you are not given a referral because there is no one to refer you to.  My manager in my area was exceptional but that is not the case in other areas in this system.  The upper management is very out of touch with what their employees do on a daily basis.  They are concerned about profits over people.  They have sucked any joy out of the workday and discourage employees from communicating or meeting with each other for fear they may unionize or share stories and realize how they are being abused. Working with my patients is the only enjoyable part of the job but you are so overworked that you quickly burn out and lose that joy as well.  There are better options out there than Mercy. 

What is the best part of working at the company?
I developed good relationships with some of the staff and had a wonderful patient population 

What is the most stressful part about working at the company?
The administration does not respect any of its employees. There is no communication. They do not care about patient care. They make unilateral decisions. They are disrespectful and have a history of wrongful termination if entire departments.

What is the work environment and culture like at the company?
There is no trust between administrators and “partners.” There is no communication. Decisions that greatly affect staff and patients are made without warning or communication. It is not a good place to work.  Responsibilities are often forced on you without compensation for additional responsibilities.  

What is a typical day like for you at the company?
Staffing for offices is poor which makes work flow difficult. Patients have long wait times because of lack of staff and equipment. There is little support from admin to explain these problems and the staff takes on a lot of the frustration of the patients

A typical day consists of a variety of tasks and relationships with peers on all levels. This includes answering phones, correlating communications between the physicians in the unit I work and physicians from a number of different facilities.  Arranging admission to the hospital, transfers to other facilities, and registration of inbound ambulances.  Utilization of resources within my facility such as use of managers, use of other departments to coordinate patient care; in addition to inter facility resources, outside resources include arranging transfer through ambulance services for patients and communicating with Walworth County Health and Human Services for patient follow up.  I work closely with all of my peers and keep a teamwork attitude to keep the flow of the unit in harmony. I believe that his is most likely the most difficult part of my job; keeping a positive flow within the unit and keeping my peers with a positive attitude.  The most enjoyable part of my job is the peers that I work with and the teamwork atmosphere that we have.

Mercy Health Systems was my first employer as a Registered Nurse.  It was a "local" system then and I greatly expanded my knowledge base because of the opportunities for learning and practicing.  The system recognized "leaders" in nursing and one had opportunities to change departments and diversify their knowledge and skill sets.  Working for years in the emergency department (before urgent care centers) provided vast learning opportunities and perfection of skill sets.  It required critical thinking and excellent assessments.  No two situations were alike.  Professional growth and development were supported and recognized.  Competence and Confidence were achieved and recognized. It was a fun place to work.

Top Job Titles	Average Salary
Registered nurse 3 salaries reported	$38.67 per hour
Hospitalist 11 salaries reported	$164 per hour
Director 8 salaries reported	$118,625 per year
Director of recruiting 5 salaries reported	$110,000 per year
Systems analyst 3 salaries reported	$77,400 per year

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