construction manager

intern

coordinator

customer care manager

analyst

Meritage Homes

You'll be asked to do many things that are not ethical or honest. Customer does NOT come first with this company. You will be working on your days off, you will be working overtime without compensation . Who really benefits at this company? Only the high paid, money grubbing vultures at the top of the feeding chain of this organization. Only a handful of favored, long time employees, with ties to company execs (hmmm how do they find favor?) receive perks and decent pay checks. If you can stomach schmoozing up to dishonest characters for a pay check, you found your slice of heaven! The rest of the "honest" workers... forget it! Dying on the vine, with sadness in their faces. Ever work at a company where most people grimace, work in fear, are afraid and look miserable? Welcome to Meritage! Company thrives on fear management. You will NOT be reimbursed for your expenses. If you ask questions about any number of odd looking things or practices, and you look for honest answers, you will be ushered out the door by the HR department, after they call you "negative." The company does NOT follow it's own code of ethics, and uses it's code of ethics only for the sake of appearances. Code of ethics is used to sucker unsuspecting and honest people, to reporting problems. However, if you report anything, you get canned. Try to get help, say a peep about what really goes on, and you will be targeted for termination. The real work at all local divisions is run by teams of women, who work in cubicles that resemble a sweat shop. It is so sad to see how offices are set up, and how this company still adheres to a culture of treating women as "less than" men. They are severely underpaid and over worked. Construction managers are likewise, over worked and underpaid. They are exhausted all the time, and likewise, are just afraid to speak the truth. They build and manage construction for multiple communities, they have little support, they work after hours from their computers logging in company updates, they are expected to build homes in short build times, then after homes close escrow, they also work as the "lone rangers" for customer service / warranty work. That's right... there is NO customer service for home warranties! Imagine building a bunch of homes at multiple communities, working over time and not getting paid, driving from location to location, not receiving reimbursement for your car... yep... that's Meritage. Ask to be reimbursed, and you'll be targeted as a trouble maker. Then, you'll be fired. Company does not care about state to state licensing laws, and uses people out of their Arizona office, to field all calls to an 877 number, from incoming potential buyers from many states. These telephone sales reps refer the unsuspecting buyers to the in house lender, etc.. Hey... I thought you need a license in many states to talk about homes to a prospective buyer? Obviously, this company is making up it's own rules, as it goes, it doesn't care about laws, and it's a very scary place to work, if you have a license to protect. Do NOT trust anyone if you decide to work at this company. Back stabbers and self promoters, many with tight ties to high up company execs, will cut your throat and throw you under the bus. They will act warm and fuzzy to your face, but they receive benefits for being tattle tales. Listen... I cannot say anything good about Meritage. If you are wise, if you have a heart, if you care about people, and cannot tolerate abuse of other human beings... my best advice... RUN FOREST RUN!

What is the best part of working at the company?
I have been in the construction industry for  over 40 years. I have worked for some very good companies, with some very good people. Meritage Homes is the best place that I've ever been they care for thier employees and it shows. I came to Meritage Homes after being simi retired and I wasn't sure what to expect my team welcomed me and made me part of their team. I am not a person who wants to retire, and I believe that I have found a place to work as long as I as I am able. They have made me feel like family. 

What is the most stressful part about working at the company?
I work in the Customer Care Department, so I'm working with our customer on a daily basis. I work to get their warranty issues taken care of.  So I depend on our vendors who worked with our Construction Department building our homes. So I would say that the most stressful part of my job, is not knowing if our vendors are going to show up for their appointments. The homeowners depend on us to get their job completed right, and when we tell them that we will. Unfortunately I believe that that some of our vendors don't care about customer service as much as we do here at Meritage Homes. If they don't care about the quality of their work and don't believe in standing behind their work then it can make mt job difficult. One of the biggest complaints that I hear from our Homeowners is that we didn't show up when you said you would. If we can get our vendors on tbe same page as we are we would have happier customers. A happy customer is a repeat customer. 

What is the work environment and culture like at the company?
It is the best place that I have worked. I believe that the company genuinely cares about the people who work for them, and it shows in the attitude of the employees and atmosphere of the organization. 

What is a typical day like for you at the company?
Most days are generally spent communicating with homeowners and vendors. When everyone does what they say they are going to do then the day is mostly great. When vendors start missing sheduled appointments then thing can start to go down hill quickly.

I enjoyed the work I performed with this company until my supervisor was promoted. The VP of construction is oblivious to address issues with customer service and he was the one to take over the process. Laid off another service associate which had all the responsibilities dumped on me at the time when the workload was set to increase dramatically. No attention was given to the workload increase, which meant that I had to work extended hours daily just to keep my homeowners needs in check. Eventually the stress of working the hours and asking for help wore thin. I reached out to HR who appeared to support the need on the surface, but I was unaware of the friendship between her and the VP - this turned out to be a VERY BAD MOVE on my part. After a month, I was being written up for performance ~ even though I was doing more than the work of two people at this point. A week prior to being dismissed, I had a candid conversation with my supervisor who said he was happy with my performance and that he was not hearing any complaints from my homeowners. A week later I was let go due to "performance". Political games are very strong in this company - and seeing that they allow some to be counseled time after time and remain in position and/or lying directly to the homeowners and receiving promotions ~ it is obvious that you will need to be friends with the right people more than proven results and true concerns with homeowners. If you want to work here - make friends higher up early and don't express your concerns for your homeowners or anything that might indicate a problem with their processes - you may be outcast and forced out.

You are hired and sent to Arizona for a week of training. When you return, you train with a sales associate who doesn't teach you much and then you are on your own. You are placed in a community with a partner that you have to take turns with for each customer that comes through the door. Managers have no backbone and are extremely poor communicators who will not get involved with customer discrepancies or intervene with employee conflict. They prefer the sales associates do all of the grunt work and only act like they're there to help but only end up screwing matters up worse. There is absolutely NO respect for your days off and you have ZERO life work balance when they preach of their core values being to "Start with heart" It is the furthest thing from it. As a sales associate you are also expected to attend realtor events and company meetings away from your model which takes time away from you actually having opportunities to sale and wasting a lot of gas in your personal vehicle.The bottom line is that you are very replaceable and numbers are all that matters. When you actually do sale a home, you will not get paid on it until seven months from the contract and then all of that commission goes to your draw. So, really ...you work your butt off for base pay.

I think that the company is great, and I have nothing bad to say about it or any of the people I worked for or around. Had a great time interacting with everyone including sales, as a part of the construction team. However, personailites aside, management could be a lot better, coming from a completely subjective point of view. The problem is that management, all the way from the top and down, is focused entirely too much on the numbers and not enough on what is required of the field to meet those numbers. I know for a fact that I am not the only one that felt that way before I left the company. The job is very taxing mentally because of the juggling that is required of you as a CM (construction manager; superintendent). You wear arguably more hats than most people in the company for arguably less money. I think that if management did more to lessen the burden on their supers, production would be much more consistent and less prone to errors. Having said that, I would still recommend working at this company over many other builders, as it is a great work environment. 

From corporate to the branch level, Meritage Homes and Carefree Title(Dallas)  had a major turnover in March, 2019. Before then, I really enjoyed working there with my co-workers.  Since that time the moral with this company has been nonexistent. The (Dallas) Branch manager has no working knowledge of the (builder) title industry and no knowledge of the company office system which makes it difficult to manage the office. No staff; literally; considering Meritage is a very large (volumed) builder.  Corporate management is very condescending, rude and disrespectful. When your management provides no positive leadership, no words of support, empathy or encouragement, but can find the time to belittle, degrade, dehumanize, discourage and basically dictate, then it no longer becomes that pleasant place to go to for 8-10 hours a day. It then becomes a hostile environment. It’s horrible. No person should be allowed to treat another human being ( employee) that way.

Meritage Homes as a whole is a great company but the Nashville group gives it a bad rep. The leadership team micromanaged excessively creating a very toxic environment for its employees. I personally always felt like I could never do or be enough for my manager or VP or Sales. Unfortunately if you disagree with leadership, your job security is slim to none. It is a self seeking culture versus a team which goes against what the company stands for entirely. In all honesty, the burnout that comes with working here is so prevelant. Ex-employees call it the Meritage PTSD. Turnover is extremely high.

I only hope the corporate office sees what is going on there and can help implement a change for the better. People are leaving constantly due to ill treatment or poor culture. It breaks my heart because Meritage truly is an amazing company to work for...just not here in Nashville. 

What is the best part of working at the company?
Meritage Homes is a well-organized company with the goal of a wonderful customer experience to improve their market share.  They cracked the code, that their buyers will sell the homes, saving lots of marketing to the general public.

What is the most stressful part about working at the company?
Some vendors are not on board with meeting scheduling and quality goals and cannot be brought up to the standards needed to successfully complete projects.  

What is the work environment and culture like at the company?
Very team goal oriented where work accomplishments are recognized and rewarded.

What is a typical day like for you at the company?
Freedom to make your own schedule and be flexible to prioritize my time between scheduling, checking task completions and buyer meetings.

I wonderful friend and former colleage of mine just started working as Vice President of Sales and Marketing at Meritage Homes. At the time the real estate market was just beginning to go down. My friend wanted to put together a "dream team" to go strong and sell these homes inspite of the economic decline. I was asked to come on board and I was placed in a very high end community. My community was brand new, only the model and 4 other floor plans were under construction. The first month I was working out of a trailer. I really enjoyed Meritage Homes. They had a great reputation and fantastic floor plans. It was very easy for me to stand behind the product. Three months in my husband received a job offer to work for Volvo North America in Greensboro, NC. We started to put things in action to move right away. Meritage Homes were very excited and happy for my family.

During my time with The Meritage Homes Family, I was elated to know how much management team cares about employee family life and health. Quick example is when I had to be hospitalized for a week due to health complications the management team sent dinner to my home for my wife and kids for the entire week during my stay. I have NEVER experienced that type of awareness and concern for my family's well being from any other company. Unfortunately, I was laid off due to market dictated circumstances but Meritage management did everything possible to keep us on board as long as possible by constantly examining ways to cut costs to avoid layoffs. I GREATLY appreciated my 5 years with them and given the opportunity I would jump at the chance to work with them again.

Top Job Titles	Average Salary
Construction manager 6 salaries reported	$85,083 per year
Intern 7 salaries reported	$20.00 per hour
Coordinator 4 salaries reported	$22.75 per hour
Customer care manager 3 salaries reported	$93,333 per year
Analyst 3 salaries reported	$66,533 per year

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