records clerk

legal assistant

collector

posting clerk

associate attorney

Messerli Kramer

The best thing about working here was the job itself, and a lot of the employees are very friendly & helpful. The one thing that really upset me is that HR (not my direct supervisor- she was great!) let me go due to having an injury. I was there for 8 months, & I totally understand that you had to be there for a year before being eligible for FMLA or short-term disability. I had to have surgery & was ordered by my Dr. not to go back to work for 4 months after surgery. I had informed my supervisor & HR everything every step of the way; I also provided them with the documentation of my Dr.'s orders. HR said they may have to let me go because they needed someone 'in my role' for the time I would be out.  I still can't understand why they could not hire someone temporarily, but- whatever! I called, e-mailed, left voice mail msgs & text msgs for HR every other day to see if I still had a job or not. I never got a response AT ALL. On Fri 5/4, my friend who also works there, texted me: "I just heard.... did you?" She then sent me a screen shot of an e-mail that was sent to everyone in our dept. stating "______(my name) no longer works here." This was sent on Wed. 5/2!!! No one had EVER told me I was let go!!! That is so disrespectful & just plain UNPROFESSIONAL!   This is a law firm, and they never bothered to tell me I was let go! If my friend wouldn't have told me, I would have never known.

For the most part, I enjoyed working here. Base pay is below average and does not increase over time.  The commission structure on top of the base pay is decent. If you have patience on the phone and put in the work, over time you will make a decent living. You will deal with your fair share of angry consumers... it is debt collections after all.  

The supervisors care about you and want you to succeed, but I cannot say the same for upper management. You get a monthly collection goal, and if you exceed that, the commissions are nice. Once you begin to consistently exceed monthly goals, upper management will raise your goals more and more, making it harder to receive those bigger commissions. Don't expect to clear $100k.

I was a top performer for many years and left due to the lack of growth and constant changes from upper management. The culture between collectors is pretty good and most people are friendly. That does not mean they will be team players with your files. 

There is a decent learning curve when it comes to collection laws and compliance. If you are consistent and calm on the phone, you will likely succeed and make a decent living for a debt collector.

Horrible place to work and learn. You will need to have thick skin to work here and be ok with the overwhelming anxiety and depression you may experience from working at this company. No one wants to help you learn how the day to day goes. You are at the mercy of the poor person picked to "train" you. In my case this person was incredibly rude, and very unprofessional. You will only hear about what you are doing wrong, and told to be better as you are putting the entire company in jeopardy for an audit. You won't be told the correct way to complete tasks or given a plan as to how to be better. No, you are just expected to turn your work in with zero errors or issues, as clients are waiting on us once again. In fact, multiple people from a variety of departments will feel very comfortable telling you what you did or what you are doing is wrong. However, not one person will tell you exactly how to fix it properly. Do yourself a favor and look elsewhere, your mental health may depend on it. 

This employer's expectations were not compensated in pay. On an average day you were expected to skip approximately 85 accounts as well as return mail, and follow up making phone calls verifying place of employment on previous days work spending very little time locating information . The training left a little to be desired. It would have helped a great deal if they would have allowed you time to read the manual or gone through the training manual with you. Vacation time was limited to half the amount of time of a seasoned employee for the first six months. I never had the opportunity to meet the management staff with the exception to my Supervisor and Human Resources Representative.
Has no extra perks to really get excited about. Co-workers, well several days, especially Friday's the attorneys would gather in one of the office's and proceed to consume alcoholic beverages during work hours.

I have learned so much in my current role, and I genuinely enjoy the work I do. Every day presents new opportunities to grow and develop my skills. I find fulfillment in the challenges I face and the solutions I discover, which continuously push me to improve. The learning process is both rewarding and exciting, as it keeps me engaged and motivated. My job allows me to collaborate with talented individuals, and I truly appreciate the teamwork and shared knowledge that drive our success. The dynamic nature of my work ensures that no two days are ever the same, which keeps things interesting. I feel fortunate to be in a position where I can apply what I’ve learned while continuing to expand my understanding of the industry. Ultimately, the combination of growth, satisfaction, and passion for what I do makes my job incredibly enjoyable.

my typical day at work was to contact consumers to negotiate repayment of the debt,obtaining detailed financial statements from consumers to determine capacity to pay, utilizing research software to verify assets and demographic information,recommending defined legal efforts based upon individual account circumstance, maintaining the high standards of professionalism and customer service expected by our clients, recorded information about financial status of collection efforts regarding debtors.The hardest part of the job collecting overdue balances. The most enjoyable part of the job was the positive work environment.

Being a Skip Tracer means I investigate people. Working through hundreds of files daily, for many different reasons, I come across some challenging but rewarding. Example: a file is missing an address and previous hands on the file could not find one, I get the file and find that a consumer is incarcerated and I list the release date after all my investigating.  I am also a trainer for skip trace team and a "go to" for questions from co-workers. I have been told I am the fastest/most accurate typist anyone has ever seen. This helps me meet my daily quota and when making higher than my quota, I receive opportunities for monthly bonus money. My co-workers are fun and also goal oriented which makes for a fun but productive day.

I worked for these people (cast of characters changes a lot) for 14 years. Many of the people who were invaluable to the firm and its culture were summarily fired and walked to the elevator with a paper bag over those years. My hours were down because of the economy so I felt very insecure, but HR kept telling me that I had nothing to worry about. Then one Tuesday in March I came back from lunch and was "downsized" and walked to the door with a paper bag. I loved the people I worked with and the management but I learned early on that, with management, nobody could be trusted. It's been six months and I'm still in shock. I miss my work and my friends. I loved my job.

Struggling to get your paperwork completed; meet your monthly quotas; and working files constantly assigned to you by lazy coworkers was a typical day @ work. I learned that hard work doesn't pay off but seniority does. EVERYONE is as childish as high-schoolers. The workplace culture: If you don't suck it, you don't succeed. The hardest part is busting butt after a long week but none of your work gets recognized. AND if it does, it's because they think you're ready for something harder!! Yay. The most enjoyable part about the job was getting to leave early because they believed my lies.

There weren't a lot of opportunities for advancement when I was there. I spoke with my manager and we were in agreement that my best chance to succeed in this career was to look elsewhere. That being said, I learned a lot while I was there and was given opportunities to try new things outside of my normal day-to-day duties. 

The atmosphere was a little less professional than some of my other office jobs, and the pay was low, but M&K makes a practice of hiring people with almost no experience so the salary reflects that. 

This is a great place to explore whether or not you want to pursue a career in the legal field.

Top Job Titles	Average Salary
Records clerk 2 salaries reported	$16.00 per hour
Legal assistant 5 salaries reported	$60,000 per year
Collector 3 salaries reported	$20.08 per hour
Posting clerk 1 salary reported	$18.00 per hour
Associate attorney 7 salaries reported	$88,214 per year

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