project manager

customer support representative

MetTel

I worked on the federal team. Government Clearance was required in the beginning. My job was to go through every trouble ticket in my bucket. Three of us did this job. An average daily number of tickets for me was about 70-80. When someone was out it was closer to 120. I called or emailed customer sites to check the status of repairs on their phones, internet, fax, etc. Coordinating tech dispatches and communicating with customers was a primary responsibility I had. Learned a lot about technology- my manager was helpful and smart. Has way too much on her plate, should have more employees in the department but I guess they don’t wanna pay for it. Also high expectations which is fine because I’m a hard worker but very particular which was challenging at times as the environment was stressful and this just made it harder/ less enjoyable. Everything here is “messy” for lack of a better word- accounts not fully setup so you’re troubleshooting tickets that shouldn’t even be in your department. Emergency orders need to be made but no one knows who or how to do it. A lot of people doing one specific job that no one else really knows how to do because there is so much work that no one has time to cross-train. The way the company operates is like nothing I’ve seen before. You will be trained by shadowing, no official training program. Many people doing the jobs of two because it’s a skeleton crew. On the bright side there won’t be any layoffs because there is hardly anyone working. The people are mostly cool and helpful but there was never really any fun or joy at this company, just kind of existing there everyday. No reason anyone would ever be excited or want to come here other than the paycheck. I ultimately left because the lack of time off was just unsettling. If you get in the right department here you will be good! The quotes team and wireless team seem very relaxed. Overall it’s a good company but if I could go back I wouldn’t have accepted this job without two or three weeks vacation… you will need it for your mental health!

This is just a job to gain some experience as a entry level position and that’s it. Don’t use this to advance in your career or you will be disappointed. The workload is insane. You do the work of 2 people. You can only accumulate 5 days vacations and like two sick days. You get only 5 holidays and when others are free during the other holidays, you do an insane amount of work. If you’re looking for career advancement, work and life balance, a relaxing job and a modern company, look somewhere else. Forgot to say, you will be really underpaid and undervalued so you think you’re not worth it and stick to this job. Bonuses each time become more unattainable. A lot of nepotism also which makes the company culture cult-like. Not enough happens in the office, just work and more work. Any little mistake will be reported and they will make you feel worthless for it even tho is a small mistake. It feels like each day is a race in which you have to do a perfect job in a fast paced environment and underpaid.

At MetTel, generally the colleagues are great people. 

That being said, not much else makes this company worth it to work for. They do not provide any form of transparency. They do not tell you how or why you earned bonuses, even after asking various sources. If you have questions in general, a common theme is to state they do not know or shove it to someone else (who also does not know). When you work hard and do well here, they will give you words of encouragement and thank you. When it comes time for the annual review, (which are not annual, by the way. [if you are not there for what they deem an ample amount of time, you will not get any additional compensation])  you have to repeatedly ask for a date to schedule this. 

Moral of the story, save yourself the time and effort. Work somewhere else. 

Poor to no communication internally - company wide.

Training is non existent, most everything is learned on the fly, very poorly communicated and often changed without any prior notice given.

Management is inept - employees are treated poorly, count on being talked down to, as if you were on the subhuman level.

No contingency plan is in place for any issues that do arise frequently.

Benefits are a joke for the most part, this includes vacation and sick time ( 5 days vacation and two sick days per year (yes you read that right 2 sick days annually).

Typical Day at work. Suited, always on the run. Filled with Friendly greets. Desk, computer , headset and phone in hand. I learned how to trouble shoot phone lines. Learned that Verizon are the owners of most of the wiring. Learned how to work with situation unexpected. Retain customers. Work with MetTel was filled with fun. There were always incentives. Love free baseball ticket perks. Was able to utilize my bilingual skills. This company was located originally in The Waldorf Astoria Hotel. Then, moved to Wall St. where I was able to merge with the Co.

What is the best part of working at the company?
The upper manager can keep you safe and ensure job security but growth is limited. 

What is the most stressful part about working at the company?
If you work hard you get to do other people's work. If you dont work hard you get to phone it in

What is the work environment and culture like at the company?
The HR is non existent so its up to your team and your manager to create a culture. And there are a few amazing bosses here, who will take of you. 

What is a typical day like for you at the company?
From 9 to 6 and beyond .. its constant work and a almost working coffee maching

What is the best part of working at the company?
The employee atmospheres and office atmosphere is great in the Nj office 

What is the most stressful part about working at the company?
Meeting deadlines with big proper headsets intill it needs to be completed 

What is the work environment and culture like at the company?
Very good culture with opportunities  to get to know your co workers 

What is a typical day like for you at the company?
I did It support so I got to see how different departments worked. My typical day included helpdesk tickets and small
Side projects

What is the best part of working at the company?
not a good place to work run! no mentorship 

What is the most stressful part about working at the company?
no mentorship no help from manager the head of the department lack empathy 

What is the work environment and culture like at the company?
the culture is not good you are by yourself that's why the rating is so low for the company 

What is a typical day like for you at the company?
was giving my best always working on my tickets and closing them as soon as they were completed.

What is the best part of working at the company?
Poor leadership and guidance in certain departments. Processes for future improvement and room for growth minimal. 


What is the most stressful part about working at the company?
There was no longterm future when it came to being an innovative  company and they were behind in my dept. 

What is the work environment and culture like at the company?
Environment varied according to which one of the locations you worked. 

What is a typical day like for you at the company?
Never got into the position I was hired for.

The company could improve by leveraging qualified professionals in the key positions such as project managers,  team leads and department managers. There isn't much in the way of advancement opportunities unless you are in the main offices back east. The SLC offices are treated as the underdogs of hick-town.

Top Job Titles	Average Salary
Project manager 1 salary reported	$60,000 per year
Customer support representative 1 salary reported	$50,000 per year

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