security officer

security guard

loss prevention officer

site manager

armed security officer

Metro One LPSG

A typical day at Metro One Security at Amazon KSBD started with clocking in, getting updated on any incidents or changes from the previous shift, and then reporting to my assigned post. Duties included monitoring breach lines, turnstile alarms, screening badges, watching CCTV footage, and escorting third-party vendors. It was a mix of routine security checks and staying ready for any unexpected activity.

What I believe I learned:
I learned how to stay alert in a high-paced environment, how to manage time across multiple responsibilities, and how to communicate effectively with Amazon staff, visitors, and my own team. I also got better at de-escalating situations and thinking quickly under pressure.

Management:
Management at Metro One was solid overall. They were responsive and gave clear instructions. Whenever there were issues or concerns, I felt like I could reach out to supervisors and get support. Communication could vary depending on the person in charge, but for the most part, they kept things organized and professional.

Workplace culture:
The culture was team-driven. Everyone understood their role and how important it was to stay focused. There was a sense of respect among the guards, and people helped each other out when things got busy. We all had a shared goal of keeping the site secure.

The hardest part of the job:
The hardest part was dealing with long hours, especially during overnight shifts or slow periods where staying mentally alert was challenging. Also, handling situations where individuals tried to bypass security without proper credentials required both firmness and professionalism.

The most enjoyable part of the job:
The best part was the responsibility and trust placed in us. I enjoyed being part of a team that worked together to maintain safety and order at a major Amazon facility. Helping others, whether it was giving directions, assisting employees, or preventing unauthorized access, made the job feel meaningful.


I will give this the most fair review possible. I will lay out all the details about my almost 2 years of experience with this company. I started off stationed at a warehouse with a large number of people that they hired along with me. They had many different stations to work as a normal security team would in a very busy warehouse. I was able to meet my supervisor and manager that day only to find out they were no longer with the company due to reasons unknown.

This incident will be the recurring theme of the review of this company. NOTHING is secure and fully functioning with the Metro One team. IF YOU ARE LOOKING FOR JOB SECURITY AND AN ENVIRONMENT WITH JOB ADVANCEMENT, LOOK SOMEWHERE ELSE PLEASE!

It is possible to be swapped around from location to location, and you will have a hard time having a stable income due to the low hours they provide. I was lucky enough to get stable hours at the warehouse because the manager that was relieved was able to promote me before he left giving me a sense of reputation with the company.

I have had many hard times with the managers and "Bosses" of the company throughout my time at this company. There is constantly random faces walking in telling you that they are in charge, and it is frustrating to take the job as a security guard seriously when you can't find out who is really your boss.

I was later moved to retail security when the warehouse shut down and the retail store was honestly the best part of the job. I was lucky to get a place where people were relieved to see me and knew that the place was safe as soon as I walked in. Unfortunately, the people that felt that way was not a part of the Metro One team. In fact, the Metro One team felt the exact opposite of what the store felt about me.

I was later suspended OVER THE PHONE by one of my "bosses" for unknown reasons. I made many attempts to go to the office to find out what was wrong and what needed to be done to clear up the suspension. They refused to give me any information and I was not given any signed notice or pay for my suspension. I was a full-time employee for the company and I did not have any sick days, paid time off, vacation, medical, 401k, or anything beneficial to me.

I have seen many people get fired from the company or quit for better opportunities. My scenario is not the first that this company has done and it certainly won't be the last. The fact that there are so many people in the office working as your "boss" and no one really knows who they are says a lot about the structure. There are people I know that has worked in that company for almost 10 years and has stayed in the same position begging for a promotion while a "boss" will promote their best friend or brother as a "boss."

If you're looking to be taken advantage of, harassed on your days off, promised or given a better position only to have it revoked a few weeks later for no reason other than, "you were no longer needed at that position" then look no further.

For starters the pay is sub-par starting at $7.50 - $8.00 for an unarmed security position, regardless of experience. Raises are a thing of the past with this company. I myself worked for a little over a year and wasn't offered any kind of permanent increase. If they do pay you more, it will only be for a short time. Then expect to wait two weeks for your money because apparently, someone at payroll screws up every time your hourly rate changes. Also, expect to be called at ridiculous times and on your days off, if they need you to fill in for someone. I have had my phone ring at 3am because they needed me to cover for someone. The more you give the more they take and give nothing in return.

There is no sick time, no vacation time, no medical, no kind of incentive bonuses (regardless of what they tell you), they don't even offer the standard 3-4 days of bereavement pay.
A union was recently brought on and you would think that things would have improved, if even only slightly right? Wrong! All new employees are being told that it's mandatory to join the union and of course, like all unions there are dues that must be paid. What does the union offer in return for taking your money every month? Nothing at all. I don't know who negotiated that union contract, but I can't imagine any type of person who is suppose to represent the best interest of the employees agreeing to something so unethical.

This is all my personal experience with this company and if I sound like an angry ex-employee it's because I am. If you don't believe me, if you think I'm exaggerating or embellishing, then go find out for yourself. Find a place that has Metro One security guards and talk to one that's been with the company for while.

Oh and I almost forgot. This company with hire nearly ANYONE who has the 8 & 16hr certs. So if you do end up employed with this company, expect to work with people that find standing around and maybe signing receipts to be too difficult.

Good luck with your job hunt. I seriously advise you to look elsewhere

Typical day of work: issue badges, walk tours, monitor CCTV, do a ton of unnecessary training, and utilize customer service skills. Think of yourself as a company concierge. 

What I learned: Absolutely nothing worth remembering. Policies change so much at this particular client site that once I think I know something..it already changed twice in a week. 

Management: Metro One management in my opinion based on this particular client is not well equipped to handle the overall size of this particular company. We as a whole do not have the manpower needed to satisfy the clients demands. It leads to constant turnover, tension, and stress on the people who are actually working our sites. Management feels the need to push its employees to work long hours at horrible hourly wages with zero health benefits and then act surprised when I say “no” to their efforts to get me to work 16 hour days regularly. They are VERY unprofessional and have tried the “team player” line on me more times than I can remember. Team player at this site in my opinion means work long days with zero incentive and tons of headaches I don’t need or want. Eight hours is already more than enough. 

Culture: what culture? You have to have a steady presence of personnel to establish some type of identity to make a judgment on the overall culture. If I was forced to answer I would say overall the culture here for me has been established as a very negative place to work filled with constant whining and no trust in management. 

Hardest part of the job is working at a place that SHOULD NOT be difficult to navigate but somehow Metro One and the client seem determined to make it absolutely impossible to just come and put a positive and honest days work in. Policies are always changing. There is no set SOP. Turnover from upper management on down is month to month. The client has its own loss prevention and they are more worried about micromanaging security than doing their actual job. No benefits. Vacation time is a blatant lie. The list is endless of all things that make this a very hard place to work in my personal experiences.

Most enjoyable part of the job for me personally is the relationships I have made with numerous people on site for the client and the couple of us who lasted more than a month..we are pretty tight! 

Quite literally one of the worst experiences you could put yourself through to work here. Over bearing office management that will blame you for smallest mistake and throw you under the bus, but quick to brush their own mistakes under the rug in order to keep face with "senior" management because they're related in some form. If you're working in the office you can expect to be thought of to work even after you go home for extra time. Don't expect to be paid for it of course. Sleazy office management and other "senior" management will gladly tell you one thing as long as you agree to do what they need, and you can expect nothing in return. Well, maybe a thanks, if you're into that sort of thing. And probably a "thanks for staying a litttle extra in the office today" when you LITERALLY have no other choice otherwise but to work 9, 10 hours and get paid for 8. There's also a tendency to treat security guards like absolute human waste and don't give people work when they can't work, due to no fault of their own, the hours the office needs to cover their own backs. Will actually make false promises to guards for whatever they have to in order to get them in to work. Which ultimately leads to guards  never receiving their correct rate of pay or ever receive their pay period. Even dealing with that is a hassle due to their lethargic tendencies towards paperwork and doing what's right by their guards. All in all, just a terrible place. Over the shoulder type management that hovers over and around you asking the same redundant questions, childishly speaking ill of others behind their backs then smiling in their face like high school drama queens, and unprofessional management who believe they can do what they want due to being related to the ownership. Just don't.

















Don't.

If your researching this company pending an employment opportunity I would highly suggest to STAY AWAY! Metro one offers no benefits & no vacation time, they wont even inform you of such things until your hired. The Chicago office is run by people who have no idea of what is going on in the field, they sit in the comfort of their gold coast office and treat all employees as what they are; expendable. The office manager there got his laptop stolen with sensitive employee information and none of the managers in that tiny office noticed til it was gone. HOW ARE THEY A LOSS PREVENTION OFFICE??? WHEN THEY CANT EVEN PREVENT LOSS IN THEIR OWN OFFICE!!! Management causes more problems than they solve and you will be a scapegoat if they feel they are in jeopardy. Your schedule will be GARBAGE and you will not be able to manage any type of regular life working for them. Management is also spiteful and will retaliate should you not conform to their ways, they will mess with your money and work schedule. This company hires naive people whom they can charge their client a high bill rate and pay their employees way below the bill rate. You can judge the caliber of people they hire by reading the other reviews. If you try to call in sick, not only will you not be paid they expect you to bring a doctors note but they don't offer benefits, then they tell you to go to a free clinic if your sick, and will write you up,when you dont. I can go on and on. If you have any intelligence, dignity and self respect, this is not the company you want to work for, let them continue to hire people from craigslist. METRO ONE IS A BAD JOKE...

I just spent 8 weeks there at a warehouse facility in Moreno Valley. I was let go. I feel bad for the account manager, because the process has set that person up for failure. I know, because I have 30+ years of management experience, and can see this is an untenable situation.  

The 8 weeks I was there, for every few "bodies" the recruiter was bringing in, the same amount seemed to leave, whether from resignations or by terminations. And there is ABSOLUTELY NO training, at least not to the level that needs to be for that particular operation. Guards SHOULD NOT be training other guards. Yet the dearth or inadequate supply of guards, create this situation. Guards are just "thrown in" to posts and assignments, with little to no vetting, because the shifts are consistently understaffed.

And then there's "Aviation Security". The tyrannical "rulers" and overseers of the facility. They keep the shift managers so busy, doing this and that, that the managers, who SHOULD BE training all the new hires, are unable to, because of this. So guards end up training other new guards, if they actually desire to do so, which is rare, nowadays.

Anyway, I was disappointed I was let go. It didn't seem to be the right fit, however, I'm not sure I would have lasted due to the lack of "formal" training for all the "specifics" that Aviation Security was requiring. So many shift managers, in my 8 weeks there, stepping down, or out, from their roles, is a prime example of why this is a doomed to fail environment, and speaks on the "toxicity" that comes not from up above at Metro One, but from Aviation Security. 

It’s a security job- let’s start there. The job itself was incredibly easy- think of the old Gieco commercial “so easy a caveman could do it”

Now to the actual job site ( Amazon) 

Staffing was a major problem
Training was a major problem 
Communication was a major problem 
Overall professionalism was a major problem 
HR/Support was borderline nonexistent 
Staff were paid different rated for the same job 
Onboarding was a joke- the “office staff” seemed absolutely clueless and were more interested in badmouthing their own employees than being a resource.
Hours were terrible- account managers had to frequently work double shifts when there were callouts or no shows (almost a daily occurrence)
Non salaried employees were frequently paid incorrectly- see above about callouts/no shows 
Employees at the site (Amazon) were rude and condescending

It took over a month to receive my paycheck after quitting- which for some strange reason came by way of paper check- even after setting up direct deposit ( or so I thought) 

Oh and last note -if you work at an Amazon fulfillment center- you better have superhuman hearing or learn sign language- the noise level in those places is unbelievable. 

I hope other people have better experiences- mine was pretty awful. 





At first this job was great, long hours and short hours. Flexible schedules, great teamwork, and overall great satisfaction for both clients and guards of Metro One. 

Day by day our site is losing its reputation. Direct supervisors and mangers were great up until more recently.  The reason I say this is because corporate wasn’t even involved much until more recently. They’re starting to overrun our site and simply destroying it. There deciding to push and enforce schedules on guards without notice and cutting people hours and jobs left and right. I would be scared everyday working for this company wondering when my hours would be cut. 

Metro one Corporate claims it’s due a client 
request and hides behind these claims  constantly. This isn’t the first time. Even though the client has been constantly complaining regarding these
changes Metro One decides to disregard their requests. 

When I first joined this company I thought we were “BIG” on client satisfaction and not to mention I thought I worked for a company that cared for their guards. 

This  company will cut your hours down without telling you and leave you stranded to pay rent and provide for general living.

Communication Sucks
Good luck getting paid for onboarding/training 
Good luck ever getting reimbursed 

Company will use you when they need you to stay over for call offs and staffing. Then will literally “F” you over the next week. 

This company is great to work for the first week starting out. By week number two everything becomes clear and you realize how broken it truly is operationally:

- Site Account Managers are inexperienced (they come from previous failed contracts) They are financially cheaper to keep then hiring new people who are qualified, this becomes apparent to anyone with previous security industry experience.
-Operations Management is non existent, everything bypasses them and falls to front line security staff to figure out at individual sites.
-Site Supervisors are trying hard to maintain and fix the staffing shortages, but office support is minimal.
-Human Resources doesn't exist. There are no up to date site specific training materials or SOP binders. Background checks and interviews do not catch anything until the new hire shows up for work. The methods of hiring and retention need to be fixed fast.
- Overall the company leadership can not effectively manage anything remotely on the national account level. They try, but not nearly hard enough and the security guards suffer at every single site.


Top Job Titles	Average Salary
Security officer 4312 salaries reported	$20.85 per hour
Security guard 37 salaries reported	$20.93 per hour
Loss prevention officer 103 salaries reported	$26.29 per hour
Site manager 71 salaries reported	$63,614 per year
Armed security officer 124 salaries reported	$40.80 per hour

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