sales representative

sales associate

mobile expert

retail sales associate

customer service/sales representative

Metro by T Mobile Authorized Retailer

Probably the worse place to work. Management is terrible especially the owner. Pay is terrible as well. They say you’ll get a “raise” after your probation period but it never happens. They over work you for such little pay. And don’t even get me started on the commission. The owner will go 2+ months without paying you out your commission. Sick pay?? HAHA YEAH RIGHT! According to management “you don’t accumulate sick pay until after your first year working for the company.” Which is completely not true because in the state of California, companies are REQUIRED to give you at LEAST 24 hours of sick pay. I’ve was denied my pay various times while working for this company. I know a lot of people are in serious need of a job right now but Metro by T-mobile Authorized Dealer especially in the Porterville - Fresno area is 1000% NOT worth it. They don’t care about their employees and are only concerned about their own pockets. What they don’t realize is that if they want to keep the business running they must keep their employees happy. I want to clarify that the job itself isn’t hard it’s just poor management. People don’t leave the job itself, they leave management which is why so many of its employees left. NOT WORTH IT!!!

A Typical Day at Work:
A typical day involves overseeing store operations, managing staff, and ensuring customer satisfaction. It's a mix of routine tasks and unexpected challenges.

What I Learned:
I've honed my skills in team management, customer service, and operational efficiency. The role has also provided valuable insights into retail management and telecommunications.

Management:
The management team is supportive and provides ample resources for professional growth. They encourage initiative and are open to feedback.

Workplace Culture:
The culture is dynamic and collaborative. Team members are motivated, and there’s a strong emphasis on customer-centric values.

The Hardest Part of the Job:
Handling high-pressure situations, particularly during peak hours or when dealing with complex customer issues, can be challenging.

The Most Enjoyable Part of the Job:
Seeing the team succeed and customers leaving satisfied makes the hard work worthwhile. The sense of accomplishment after resolving a tough situation is highly rewarding.

Overall, it's a fulfilling role with opportunities for growth and a positive work environment.

depending where you're at, 98% of stores all over town is going to be an authorized dealer or a franchise owned store, here in SA there is two corporate stores. With that being said depending which store you're applying to do your research about the franchise and ask current employees of the store you're applying to if it's worth it. Hitting quotas and goals is a must for a company to succeed so be sure you are good at selling or are trained with a good sales pitch and know how to close or you will fail with your commission. Again depending on your franchise you get hired for, management can be the best or the worst depending on location. Depending on location there may be a lot of free time or you can be busy all day depending on location as well. If you think you can handle hitting quotas and goals and a fast paced environment you will be happy here, if you're just looking for a paycheck look elsewhere! This job is perfect for those who are willing to put the effort to succeed and get good commission!

I loved working there at first. Within 2 months management and any that wasn't entry level were disrespectful and untolerable. The compensation was absolutely unfair. Only higher levels of management actually benefit from sales. Dis organized is being kind when it comes to how the run the stores. No one from the district manager up ever comes to the stores for claims that their jobs are remote. Part time is what you are told while piling more than 35 hours a week and offer close to minimum wage. I held on to this job long enough to find something better and simply to help out a friend. 

Typical day starts with counting your tilt followed by taking count of all our inventory (cellphones, tablets, internet modems and laptops).  Then I wipe all the demo phones with antibacterial wipes and sweep and mop the floors and clean the bathrooms so the store is freshly cleaned, sanitary and smelling fresh and clean. Then get what ever I need set up like sign for outside and then open up the store. Next make sure any accessories on the wall are organized and easy to reach while waiting for customers. Through out the day when there’s no customers I clean the demo phones and anything that needs to be cleaned.

The job is pretty good and gets easy with time. The customers are mostly pleasant and a lot of them think you’re a technician for fixing their brightness lol but there are a lot of ghetto people that metro atracts. You are supposed to be paid commission but a lot of store owners don’t pay commissions and you have to lie to your corporate higher up when they ask you. Owners can also have sneaky rules for phone transactions that sometimes would make me uncomfortable. I don’t like being deceitful but I think that’s in all sales job probably. It’s a good job if you get paid commissions, if not it’s not worth it. 

As a current Retail Store Manager, my experience has been awful. There was once a time where I loved coming to work, but over the past 2 years since being under new management, I feel very much over worked and underpaid. You don’t get any benefits and for the holidays you’re expected to work without compensation and on top of that waiting for commission is insane. They have all these expectations but yet we get nothing.  They don’t care about their employers, and I can’t wait till my next career calling because I’ve had enough. Five years of working for this company and you would think they’d appreciate it, but they don’t. 

This job was great when doing many things, including the time I got off, the easy hours, and getting out by 8. The one downside I had with this job was that I had some odd interactions that would shake me. Since it was seen as a lower establishment, I would get some interesting customers. One particular incident being why I quit, overall though it's a great job once you get it down, and almost most days, I left with a smile. Also, keep in mind that who I worked with were all just great at their job and great to talk to in general, so my experience was also great because of who I worked with.

Honestly this job helped me break out my shell. I had terrible social anxiety hated interacting with new people or to be in public around a lot of people. But working at metro has taught me to come out of that now I’m more comfortable talking to a stranger and getting to know them but metro in general is not a good company to work for has constant high school drama they only care about meeting their goals and numbers don’t really care about your needs. And district managers are thieves and very unprofessional the owner is the best but he definitely doesn’t know what’s going on with the district managers that are managing his market of stores 

A typical day at work. Open the store, make sure all signs and price cards are updated, greet customers, give the customer what they came for, clean the store at the end of the day, close the store.
I learned a lot about different phones
Management can truly be difficult
Workplace culture is great
The hardest part of the job would be keeping in inventory
The most enjoyable part would be helping put smiles on customers faces

Top Job Titles	Average Salary
Sales representative 54 salaries reported	$16.38 per hour
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Mobile expert 21 salaries reported	$14.57 per hour
Retail sales associate 41 salaries reported	$15.88 per hour
Customer service/sales representative 5 salaries reported	$14.35 per hour

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