Metrocare

A typical day at Metocare is making phone calls in order to coordinate visits, annual staffing, and driving daily to visit with consumers. I would start my day early with sending my daily planner to my supervisor and make sure my notes from the previous day were entered within 24 hours. I would make sure I called providers to follow up on any consumer who has any issues with services and made sure the issue was resolved. Collaborating with providers to make sure consumers needs were meet by rendering the correct wavier services on their individual  plan of care form. Being able to up date new information for an individual personal directed plan was very important because it helps monitor services.

What is the best part of working at the company?
In my position I can work from home, clinic or in the community.

What is the most stressful part about working at the company?
Care coordination department, micromanagement, high caseload , less time to document, drive time doesn’t count towards productivity, calls made doesn’t count towards productivity, if people cancel on you,  hurts your productivity. This position will drain every part of you. There are almost no resources to help clients.  There is no housing to help clients. This job is demanding and draining.

What is a typical day like for you at the company?
 Draining. This company will drain the life out of you, at least in care coordination.

As a service coordinator at Metrocare you work 70% of the time in the field seeing clients in the community or planning staffing with providers to ensure that the clients needs are meet. There is a lot of paper work that must be done and meet the requirements of DADS. I have learned how to flex my time and be more aware of time frames. My co-workers were awesome and fun to work with because we learn from different styles of work in order to share advice to better our job in the field. The most enjoyable part of the job is seeing the families of the client happy and the consumer have full benefit of services.

As a QMHP your expectations exceed the work day ,so you do a lot of work off the clock. Upper management expect QMHPs to perform miracles with the population they work with, which is very difficult.  For employees that work in the Healthcare industry,  there seem to be a disconnect working in unison with other employees.   There are no processes in place when positions change,  everyone look like deer in head lights to function when there is change.  Seeing clients thrive is the most enjoyable part of the job.

What is the best part of working at the company?
Team members are good to work with

What is the most stressful part about working at the company?
Sitting in a truck for 12 hours

What is the work environment and culture like at the company?
Very good as long aas you make an effort to comply 

What is a typical day like for you at the company?
I have had mostly great partners to work with so mostly a good day

A typical work  day very much  chhallenging at metro caere , and I believe ive learn a lot  at metveryro care  frso maom co workers and their st aff, management are  very downto earth ,tiheir is no hardest
Part when it come to metro care  their I energy all over map.


Good place to get started early in your career as a mental health professional. They have good benefits. However, the productivity expectations are demanding and at times unrealistic. Working here long term can cause burnout and disenfranchisement from the company and its mission. The higher ups are only concerned about numbers and the bottom line.

You really have to make sure you enjoy the field because the company requirements and inability to keep teams staffed properly can make work overwhelming. I like working with the clients but its almost impossible to work completely within 8 hours, a lot has to get done off the clock. You have to set firm boundaries with yourself and clients to not burn out 

First there are a lot of departments at Metrocare but if you end up in the waiver department, hold on tight. Unrealistic metrics,  expectations, long hours but no overtime. You'll end up working off the clock to meet your metrics but if you get overtime it's a write up. High caseloads of seeing 60plus ppl a month.

No advancement opportunities. No raises, only general raises from minimum hourly wage. No yearly reviews for accomplishments and rewards. No good benefits available. The owners of company is hard to get a hold of even by office staff when emergencies occur.

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