clinical program manager

preschool teacher

social worker

domestic violence advocate

workforce manager

Metropolitan Family Services

Overall, it can be a nice place to work at. But there are exceptions that could make or break your decision to apply. 
They are very big with social participation ....a little too much to the point they prefer you don't see client's on days with events. They would rather pay you to attend a holiday party and if you don't attend you are obligated to use your own PTO or work.  Depending on the program you are working in, there are many opportunities for trainings in different modalities which is nice. 
There have been observations of supervisors showing favoritisms to certain staff which can definitely affect how they approach you when you aren't up to their satisfaction of work. The agency doesn't do a great job with supporting staff but it can vary if you're lucky with a very supportive supervisor. Unfortunately, many are not, based on experience and personal testimony of other staff. Staff have also expressed there have been supervisors that have no issue throwing staff under the bus to save themselves- and what's worse is it will always be the supervisor's view point that will be taken into account. The staff member in question is rarely or never followed up with to give opportunity to express their side of the situation in question. There has been cases of staff not wanting to speak up due to fear of retaliation from supervisors which can look like aggressive micromanagement. 
Job Security was rated on the lower end because they tend to have no issues with terminating employees easily, even if they were on a short term probation. It is rare to see management provide genuine support but would rather focus on the mistakes being made, gaslight and would rather other aspects of the job be focused on- rather than on the clients.   Normally one would hope their management would have a compassionate persona and truly feel like they are a part of the team instead of being a disturbance. There have also been instances of staff requesting time off due to family events and it being denied. 

I’ve worked at MFS before Covid, during Covid, and post Covid and can say that the culture out of the DuPage Center has really improved from the pre-Covid and early Covid times. There have been three Executive Directors since I’ve been here and the current and previous one have shifted the culture. There has been some changes with the structure in Behavioral Health leadership too and that’s been positive. I feel very supported by my supervisors and by the Program Director.  Both are hands on and accessible. It’s not perfect but prior to coming here,  I’ve never been at a place where someone above me admits they don’t know everything or apologizes for a mistake or oversight. Those above me feel authentic and transparent. The programs are pretty separated but I know that’s being worked on. It’s clear that we are all here for the clients. Productivity is  obtainable but it can be challenging with no shows etc. I have had discussions around my personal growth and feel I can grow here. I feel disconnected from other offices and the CEO, COO and administrative departments at times. The site and agency are moving in the right direction for sure with changing the culture and providing lots of different services for community. 

I've worked for mfs for 10 years. However it's time to move on to embark on a new career within a new compay due to lack of options for growth within the company, in my career and most importantly no options for growth financially. 

With the help of mfs I recently earned my masters  in mental health counseling but told that while it was great to invest in myself the family works program does provide raises due to completing college. Despite my degree being of benefit and utilized within my current role providing case management services to the senior population who often require mental health services in addition to case management services. The family works program is too target focused and the admistrative leadership is too punitive, morale is zero due to lack of support, of their staff. Too much chaos and not enough encouragement for growth.

Like most people who work there, I enjoyed my coworkers and the work I did but struggled a lot with the management/upper management and the overall work culture. Most of management is out of touch with what day to day looks like and does not listen to employee feedback. They may make it seem like they are going to do something, but they either can't or won't. All of the programs are really siloed, so communication and collaboration is terrible and it's like pulling teeth.  The shelter program specifically is a mess. The supervisor is not present and will not listen to her staff. She will manipulate conversations and leave you feeling like you did/said something wrong. She has gotten people fired. If you really want to work for this company I would just suggest avoiding shelter/hotline. 

When I first started at Metropolitan, I thought the mission was very clear and this was a great place to work. Over time, I realized metropolitan is just like any other non profit. They do not have the staff for the amount of clientele on the waitlist, yet the continue to take clients off the waitlist. Staff are overworked and underpaid and metric hours are extremely unattainable unless you work extra (which you do not get paid for). Clients are not given the tools and resources to be independent, Metropolitan is having their clients continue to be reliant on having services, when the “mission” states they’re going to help clients be independent. The pay is way too low for anyone with any kind of degree and for the workload you are given. 

I am interested in exploring the possibility of joining your organization.  I would like to apply for a position with your firm.  Please find my resume enclosed; It will furnish you with information relative to my education, experience and abilities. As my resume indicates, I have significant customer service experience which has developed me as a well-rounded professional. I am well aware of the value of team work and pride myself on my ability to foster a cooperative working environment. I excel in setting priorities and utilizing resources to ensure the completion of complex projects on time. I am committed to the highest customer/client relation standards.

Management is cool. The shift to billing quotas and the level of paperwork made the job more stressful, but helping clients was the name of the game.
A typical day involved helping clients process their trauma, while promoting effective behavioral changes and linking clients to case management services.

My manager was really laid back. Most of the managers understand the stress of the job, and offer tons of support to staff. 

The best part of the job was seeing clients make and maintain real behavioral changes.

The hardest part of was meeting the billing quotas. Being responsible for having X number of clients show up, so we can bill more hours was highly stressful.

Good place overall. Great benefits, scheduling is largely flexible if you are in regular communication with your supervisor. There are not always opportunities to move up into management roles (unless you have the credentials and a contact), however, there are many different programs to move around in to gain experience working with different populations as well as work in multiple areas of the city and suburbs. Each office location has a different vibe, not better or worse than the other, just different. 

Metropolitan is a leader in human services because they encourage and inspire thought leadership and innovation among staff. The successes we progressively experience are due to the outstanding talent and contributions.

Employees also benefit from Metropolitan's focus on progress and excellence. That commitment impacts everything we do including advancing our infrastructure and processes. These ongoing improvements allow us to best provide programs and services that adapt to our client families? changing needs and challenges.

We look to staff as partners in our self-improvement process, helping identify and define Metropolitan's solutions through planning sessions that inform and influence the agency's multi-year strategic plans.

My experience at Metropolitan Family Services provided an avenue for me to showcase my experience as an administrative professional with a proven track record in office management, human resources, payroll management and customer service.  It was a culture where I was able to continue development of a work ethic in achieving objectives and performing multiple administrative duties.  I further developed my capabilities to multi-task, my organizational skills, and my desire to remain very detail oriented, proficient in Concur, time management and proactive. The most difficult part of the job was not having enough to do at times during the day due to my fast efficient abilities to get my tasks completed.

Top Job Titles	Average Salary
Clinical program manager 3 salaries reported	$71,388 per year
Preschool teacher 3 salaries reported	$19.64 per hour
Social worker 2 salaries reported	$46,863 per year
Domestic violence advocate 1 salary reported	$21.77 per hour
Workforce manager 1 salary reported	$42,000 per year

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