field service technician

service technician

field sales representative

mechanical engineer

telemarketer

Mettler-Toledo

I worked in the PI (product inspection) division, so I can't speak for others, which started off okay. The job deals with the troubleshooting, repair of dynamic scales, metal detectors, X-Ray machines, and Vision systems. They'll fly you to Tampa for onboarding, then you'll go shadow a technician in the field before going back to Tampa to learn the basics of your discipline. Then after some time on your own and a few more shadows, you'll go back for that discipline's the advanced course. 

For me, I started out on dynamic scales, which was manageable. I was home every night almost every day of the week. But the company and management presses on learning 3 disciplines. This is where things get rough. The workload and hours working increases exponentially, coupled with the time needed to travel. Clients disappear frequently, hurting your ability to take breaks, especially when you're working in a faraday cage and there's no cell signal. Which brings me onto my next point, if you need help, management and parts is available from 8-5 EST. Parts requisitions must be submitted by 2pm for next day air. You have other techs and SME's on hand via Teams, but but if/when they answer varies. And if you have no signal or wi-fi on-site at all, you're pretty much dead in the water. So the job can get really stressful, really quickly at a moments notice. And this is all lumped in with the admin responsibilities. Calling/emailing contacts, doing monthly expense reports, monthly inventories, booking flights/hotels/rentals, researching for jobs, reaching out to clients who are still having problems (even though technically that requires a billable 4 hour minimum PO), etc... It becomes a lot.

You are entitled to annual bonuses and per diem, which cushion the stresses a bit, but that stress is cumulative. As the job eats into more of "your" time, the perks and overtime really lose their meaning. Not to mention the job just wears away at you mentally and physically. I shadowed a guy who's knees were totally shot, and he worked up until the day he was able to go in disability, and he was visibly in pain the whole time.

This job was okay for me for about a year and a half before it really started grating at me. 

The work itself isn’t terrible, fairly easy job actually. Upper management is easily by far one of the most group of untrustworthy people in the building.  Constantly moving the targets and always holding mid and lower management accountable for not achieving success.  New processes are introduced approximately weekly so therefore no way to fully understand or grasp basic job functions which starts the vicious cycle of being held accountable for targets.

There are positives but they do not increase. Quarterly ‘bonus’ are bonuses in title only, equaling less than a full tank of gas a week on average. Functional cafeteria, gym,  and walking track on site. Pretty much sums up the positive.

On the office side, employees seems to be more appreciated, engaged, and generally happier than the production side. Extracurricular events and activities are catered to them and their lifestyles, work partners and their families. Various ‘under-the-table’ opportunities like ‘leave early and you will be compensated for the whole day’ and whatever clean test product is dispersed to certain individuals, although how to become one of said individuals is lacking in any kind of documentation unsurprisingly.

As a whole - not a bad place to work but as they tell employees- manage your expectations and you will come to see it’s not a big deal at all. Unless upper management tells you it is then changes the target on you….



What is the best part of working at the company?
The employees you work with. There wasn't one person that wasn't amazing. And I do mean only the employees that are the same level as you and some of the engineers



What is the most stressful part about working at the company?
Management is rude. They have an authoritative attitude and will tell you to shut up and just work if they don't like any red flags you bring up such as safety issues or blueprint issues. You will be punished for trying to do the right thing. 

What is the work environment and culture like at the company?
As long as you keep your head down and show up for work it's fine. 
There are many different walks of life working here. 

What is a typical day like for you at the company?
Start work before the sun is up. Deal with verbally abusive or stress to push the machines out even if they are dangerous or have something wrong with them. Go home when your shift is over. 

Management will let you know at the last second if they need you for overtime and will put your job on the line if you refuse. Anything for that bottom line.

The hours demanded are ridiculous. The work load is always more hours than there are manpower hours available and the expectations are to just work more hours. The pay for the work is so out of line with what is expected, they actually say they perform salary comparisons, but NEVER share the results with the hourly workers, they did recently say they were giving our raises to everyone at the industrial MO, but in actuality it only happened for about 85 to 90% of the production workers, not ant of the office personnel, hmnnnnh, we all heard the same message at the outdoor plant meeting prior to a employee event. It appears on the surface that they are trying to add more people, but the pay is horrible. I mean if you were really comparing what the employees are doing apples to apples then they would see that the pay is not even in the ball park.  Especially when most of the shop team works nearly to 60 hors a week for close to the whole year. The work-life balance is just bad at Mettler. 

I took a huge risk joining Mettler Toledo almost one year ago. I left a company I was happy with to learn a new trade with a new company and I’m so glad I did. As a field service tech you are given the tools and resources from week one to be successful. it’s a lot but we do a lot and as a tech you’re often working alone and it’s nice to have the depth of support that this company offers. Once trained and certified you are entrusted to do your job properly and are allowed the freedom to do so. My leader is awesome and always answers the phone. The technology and array of product MT offers makes our product exciting to work on. I spent many years and many long hours in manufacturing and I must say the work life balance I experience at MT is great. I would strongly recommend this company to anyone that is looking for a self paced challenging environment where your duties and interface w the customer/ product makes a huge impact.  

Very low pay for what is expected of you and the knowledge you need to know. Very little work life balance with toxic employees that have formed their own clique. Service manager was absolutely excellent and was one of the pros of working there. HR had a rogue employee who was fabricating stories about myself to help push me out. The hours, expectations, and stress is not worth the low pay. Toxic work environment caused by 1-2 employees that eventually made me miserable and drove me out. Company benefits are probably close to around par. I feel the 401k matching, vacation/sick hours were fair and around industry standard but the pay does not allow you to afford the cost of living in the Columbus area without overtime worked. I went back full time into the electrical instrumentation field and am making close to double now. 

Lots of challenging work. Jobs were somewhat satisfying and briefly rewarding (until the next 3 conveyors are due out in the next 8 hours).

Excessive OT (pay was nice, but if you place any value on your family or personal time, you can forget it). OT was mandatory much of my time there (14 months), workload was insanely ridiculous at times to keep up with short time frames on your "designer's schedule", and boss in engineering could be a first-rate, demeaning twit even after accomplishing astounding numbers for the company. Engineering meetings were intimidating and at times, harassing.

A fairly ungrateful, grinding sweatshop of a company. Seek employment there cautiously with this information in hand.

I electronically downloaded code into memory chips (EPROMS). I also ran a Cut and Clinch machine (Contact Machine). Sometimes I used in-circuit testing and functional testing equipment. Hand soldering and some repair.

I really did not learn much more than what I came into the company with. I was fully trained in electronic assembly. I did have to learn how to use some testing equipment.

First few years with Mettler-Toledo, Inc, all teams were "Self-Managed (no leads or supervisors, so to speak). Members of each team took turns (with an increase of salary) acting as: Customer Supplier, Training and Scheduling, Cost, Work Place, and Auditing (Quality) Coordinators. This was very enjoyable, because it enhance business and manager skills.

In some instances, management became biased and some co-workers were very difficult to work with; lacked team spirit. It seemed in some cases, management forgot that their 'Human Capitol' was their greatest asset.

At manufacturing and production, work days are fair to good. Fairly clean and air conditioned. At offices the environment is very professional like and comfortable. Your learning comes from co-workers and peers, supervisors or managers won't train or assist. Management despite of qualifications claims performs poorly and non reactive. Their mistakes translates into down lines overwork. Workplace culture is attractive due to the HR dept through the multiple activities, lunches and treats for the employees. The hardest part of the job is that the better you become at your tasks the longer you will be held at the same position. Outstanding performance never results in promotions or advancement. The most enjoyable part of the job is to share day to day with simple and helpful coworkers, always in good humor and prompt to help.

Its overall a good company. We always have work, they provide you with a welding helmet, safety glasses, hardhat, fr uniforms, and a 150$ boot voucher. Their facility is pretty hightech. They have nice welding machines and all the tools and fixtures you need to do your job. For those who really enjoy welding there is ALOT of it. You never have to go over 5 days a week but overtime is usually avalible if you want/need it. The problems they have is the TERRIBLE dynamic between shifts, alot of people complaining about alot of petty things. Alot of day shift vs night shift. Alot of bad parts or bad prints that you are suposed to fix/figure out under a time constraint. Alot of the time that they give you to complete a product are not based in reality. And the pay for what you are asked to do as a welder is not what it needs to be. 

Top Job Titles	Average Salary
Field service technician 72 salaries reported	$27.33 per hour
Service technician 13 salaries reported	$22.38 per hour
Field sales representative 10 salaries reported	$90,750 per year
Mechanical engineer 2 salaries reported	$24.25 per hour
Telemarketer 2 salaries reported	$24.00 per hour

Working at Mettler-Toledo: Company Overview and Reviews

Mettler-Toledo

Mettler-Toledo Ratings

Popular jobs at Mettler-Toledo

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected