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Miami-Heat

Working with the Heat is a real blessing. They're able to bring in their on court culture into their work culture. Everyone works as a team and is on the same page, every night, every game, and every concert/event. You dont get to see the actual event/games because you're working so it's not a free ticket to anything. Lots of people and crowds so if you're not used to that or waves of people bother you then this job is not the one. Must deal with high-paying guests or guests that have been given benefits/access from high-ranking partners/associates/managers.

The culture seems fitting for possible upward movement on career/job positions. 
Management is strict because its a very premium and prestigious arena, and definitely one of the cleanest in the business. The President of the Heat Franchise is Pat Riley afterall along with others in the business side of things so you'd expect professionalism.
Management treats you kindly with lots of respect and they make sure you understand the idea and feel of the job before they give you a tough position for the night.
Management is super communicative within their own ranks and with the workers they supervise. Co-workers are also super respectful and some have been there for years!

The ONLY thing about working with the Heat are the break times. The break times are too short for every department. The Heat offer discounted food from concessions or a daily special meal-hub near the event level area inside the Arena. However, getting to and from those places during break takes FOREVER! By the time you get your food you have to already head back to work.

Other than that its a very professional, calm yet exciting, team oriented place to work at with some seemingly good potential of moving up the ranks. 

Working for this organization was a privilege to me because I'm a huge Heat and Wade fan I love this city and what their basketball culture stands for is very family oriented. The management team was awesome to work for not only because they're professionals at their jobs but also cares for their employers. That's a huge plus to me. They can train you and expresses a healthy environment. They also hold family events and invites their employers who can come and join. The work environment was nice very productive and team-oriented. Some duties consist of picking up packages no heavier than 50 pounds, Loading, and Unloading on push carts, Price tagging merchandises, Seasonal audits, Organizing storage rooms, Picking orders for stands and stores, Properly boxing up for shipments, Measuring and weighing packages, Occasionally dumping empty packages to recycle. Probably the best organization I've worked for.

I would say to any new and or returning applicants to stay away from the Miami Heat organization. The department of Premium Concierge– Part Time/Event Staff is the worst of the lot. I would say to any new and or returning applicants to stay away from the Miami Heat organization. I worked as a member of their Premium Concierge part time staff, and found to be the most negative professional experiences I ever had in the work place. The high turnover rate in the department is a reflation of their mismanagement, lack of people skills and poor leadership. Plus, you will see the position are constantly opened, and that in itself say a lot of the department and the Heat organization overall. The Heat leadership turns a blind eye to what’s going on in the department, which makes it far worse.

What is the best part of working at the company?
Some of my co workers were nice, but overall the environment was very tense and highly biased and unfair

What is the most stressful part about working at the company?
Is wasn’t stressful. Just an unfair workload. Employees of same position or rank often times weren’t expected to work at all due to their experience. 

What is the work environment and culture like at the company?
Very tense. The work environment is simply get the job done, although many times the proper tools weren’t available. 

What is a typical day like for you at the company?
Installing all broadcast network and audio visual equipment for Heat games. Other days basic audio visual maintenance throughout the arena.

It is a great place to start your career, management expects a lot and it can lead to an anxious culture. People are scared to make mistakes and managers care a lot about their reputation. Since it's a mid-size company there's also not a lot of room for advancement and pay is low. Other than that, the people are great, they care, and you can learn a lot,  super intelligent and ambitious people work here. Management does treat employees they like well, and there are cool perks (tickets, prestige, incredible benefits, etc.)

This was an amazing career.  I started as an intern and moved up to Director at a very young age in the best and most competitive sports league - the NBA.  I was rewarded for hard work and long hours many times over and left on great terms with everyone there.  I could get a letter of recommendation from the team president right now.

A typical day consisted of getting to work around 2 hours before tip off and going to designated areas to assist fans with their Miami Heat app to ensure the optimal fan experience. All co workers were extremely friendly as well as upper management it was overall the most positive work experience I have had to date.  The hardest part was definitely helping out those fans who were older in age but once they understood everything it was fairly simple.

Courteously greet customers.
Receive and process cash, check and charge/credit payments.
Recommend, select, and help locate the right merchandise based on customer needs and desires.
Ticket, arrange and display merchandise to promote sales.
Answer questions regarding the store and its merchandise to customers. 
Help customers try on or fit merchandise. 
Keep shelves, counters, and merchandise area tidy.
Watch for and recognize security risks and thefts.

Constant derision over things that were not in the training.  Fiefdoms and tyranny over doing things a certain way with no explanation of which way that is and no consistency between sections.  Old guard controverts the new training. Constantly in danger of injury from unruly guests attempting to gain access where they’re not allowed. No backup. 

Aided each sales department (premium, corporate, group)
Game Day Operations
Learned the inner workings of the Miami HEAT organization.
Hardest part of the job was the down time, so continually tried to get tasks to complete. 
Most enjoyable would the the Finals, game six and seven, being in the arena to experience the entirety of the championships.

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