helpdesk support

developer

full stack developer

technical support specialist

senior .net developer

Micrologic Associates

This company is a disaster from the moment you walk in. There is some onboarding, and training, but absolutely no structure or guidance afterwards. You’re thrown into a sink-or-swim environment where no one tells you what’s expected.

Management is terrified of the CEO, and it shows. Leaders don’t lead - they hide. There are no 1:1s, no feedback, no coaching, no support, and certainly no strategy. Everyone is too afraid of losing their job to collaborate or speak honestly, so the entire culture operates in fear and silence.

The CEO is the root of the toxicity. He is controlling, insincere, and openly distrustful of his own leadership team. He micromanages everything down to forcing even leadership to log daily hours in ADP like hourly workers. I personally watched him fire a technician after watching them through a glass wall for ten minutes. That’s who is running the show.

People don’t stay here — they run the moment they find a new job. The retention rate is awful, morale is nonexistent, and the culture is widely viewed by employees as broken beyond repair. Everyone complains privately, but no one dares to challenge leadership because the environment is that hostile.

This is hands down one of the worst-run companies I’ve ever seen. If you value your sanity, career growth, or basic human respect, do yourself a favor and stay far away.

As a software manager I've had other managers, and even an executive look me straight in my eyes and lie about a project. I don't understand the subterfuge, nor do I care. The environment here is clique based.  If you do not want to play the business politics game, you won't last long here. This is integrated into the very fabric of the software development department, and it constantly gets in the way of the actual work. Befriend the right managers and you'll be fine (You'll recognize them after being with Micrologic for a little while. Hint: They've been with the company longer than most) To depict the situation think of Game of Thrones, but with really bad code. 

There's always regular talk about changing the business culture. However that is all it will ever amount to. When the time comes to take action to turn the tide - the same individuals benefitting from the business culture double down and maintain course. New workers quickly learn that you try to get 1 to 2 years at Micrologic and then jump ship to a better salary & company. It is sad because there is a lot of potential to do great things in the software department, but unfortunately the heavy atmosphere of secrecy, mistrust, and nepotism ruin it.

And if you doubt my words just look at the state of the company's products. Ask the customers and they'll verify there is something seriously amiss.

The people at Micrologic are amazing. They always help each other out and care for one another. But when it comes to everything outside of their control, it’s all higher ups making disconnected decisions about the department. If you work a weekend, you aren’t allowed to work from home. Labeling a job as “hybrid” but having one work from home day when the entire job can be done from home is ridiculous. Constantly rotating schedules (including random holidays), phones in lockers, failure from other departments being thrown under “Tech Support”, the development team taking ages to fix something, no communication between departments, uniforms, quotas, sending new sites refurbished hardware that fails in days (which establishes a horrible relationship between the company and the client), promotions with barely any pay bump, and more. Although they’re number 1 in support for car wash manufacturers, that department gets scrutinized the most, which is why I don’t recommend working at Micrologic. 

What is the best part of working at the company?
MLA is a team-oriented environment, making it easy to share ideas and support one another. I value the flexibility in scheduling. You are trusted here to manage your work independently. The CEO  is committed to innovation and keeps us updated on company goals with clear direction.  My favorite part are the people here; it's a friendly, collaborative group of people and we learn from each other! Again I appreciate the leadership here, who foster this environment  of innovation and creativity!

What is the most stressful part about working at the company?
Just that I always want to live up to the examples set for me by my superiors.

What is the work environment and culture like at the company?
It is a culture of collaboration, innovation and trust wherein you feel comfortable sharing ideas and giving feedback.

What is a typical day like for you at the company?
Identify the most critical tasks and which to address first. Screening applicants, providing support to each department and coordinating employee events.

The company has been around for 25 years but everyone acts like it's a startup company. The coworkers are great and you can always ask for help. Problem is that the supervisors are yelling to get tickets resolved and if you don't solve 5 tickets a day, you have to write a summary of what you've done all day. The owner doesn't care about the employees because every time we have a meeting, someone is getting cursed out or fired. 

The great thing is that it's a good start if you're looking for experience to SQL and such. You will learn a lot working there and will learn a lot of different things that will help you catapult your technical knowledge. However, being that it's proprietary software, it's only so much those skills can take you anywhere else. Realistically, it should be a remote job but they want you in there 4 days out the week. They also want you to be in office on weekends even though the managers are not there on the weekends. 

The benefits are okay, 30 minute breaks, and such. It's a decent start but the 90 day probation period is a killer. 

The work at Micrologic is solid, the coworkers are decent. But the management is running this company into the ground. Micrologic makes no allowance for work-from-home, even for teams and roles that have proven they can WFH with no loss of performance. They would rather fire hard and dedicated workers than make allowances for tough situations. Management are hypocrites, telling IT staff they have to be in the office while WFHing themselves.
Combined with the requirement to be in the office, even when moving the company from Roxbury to Parsippany (a solid half hour commute distance WITHOUT rush hour traffic), management is unable to provide their employees with a consistent schedule. One week an IT employee might be working evening shift all week, but then next week they're working both weekend days AND two early morning opening shifts. Clopenings are a fact of life at this job. Do NOT work for Micrologic Associates. At the end of the day, they see their employees as replaceable fodder.

If you’re looking for a company that has your best interest in heart don’t work here. Although the techs are a great group of people including their management there are other departments that have no idea what they are doing. Job training is still a work in progress with no material to actually work with. The CEO is someone who has checked out and doesn’t want to be bothered as he is going through personal issues which he is mixing with business. There is a big mentality throughout the company that “not my department” or “not my job” so working together is nonexistent unless the CEO says something after getting complaints from customers. Pretty much the only time he’ll act. Software is trial by fire… New products pushed out saying “we can do that” but it’s never been tested and fails in the field every time holding the customer hostage for months with no resolutions. Company overall is a mess but as I said in the beginning the tech team is the only good aspect here. 

While there are many nice people at this company, the management varies in quality and can be very lacking in communication skills. Clear goals are not defined, instructions are not backed up and not always correct. If you are part of a "team", why are there never introductions to said team? That's a basic and takes little time. Structure is not great and assistance in learning & development is inconsistent. Feedback can be nonexistent and discussion of things needing improvement is clearly not welcomed. The lunches once a month are nice, but overall, listen to your instincts. If it doesn't feel right, it isn't, and this company just is not. The earlier reviews regarding management, communication, and the overall running of the company are spot on, sad to say. I cannot recommend.  here is much better out there. 

Any company that demands employee cell phones are locked in lockers during their shift, doesn't have a healthy relationship with its employees, or respects employees.  Every position here (except for the executives and department heads) is regularly treated as replaceable, and the place takes a very doom and gloom attitude over the regular layoffs and firings. The atmosphere really has a sense of doom and fear. 

It seems to be regardless of skill or training, and more related to if someone is part of the "inner circle" running the show. I saw many good people cut or pushed out for seemingly poor reasons. 

I would never recommend working here, in any permanent capacity. The need to handle the atmosphere, constant layoffs and firings, and failure of leadership really seals the deal. 

I came in for an interview through a mutual acquaintance, and was offered  the position of Receptionist shortly after. Within 6 months I was promoted and was eager to fulfill my new role. After a short personal leave I was fortunate enough that the company was willing to take me back on again and for that chance I am ever grateful. Management was willing to look into new solutions to help ease strains on certain aspects of the job. New positions were created from these solutions and have been crucial to improving customer and employee relations.  

Whilst the company is continuing to grow, their dedication to their employees grows as well. More opportunities continue to open and more benefits become available. In short - I truly enjoy coming in to work everyday.

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