front desk agent

housekeeper

hotel housekeeper

hotel front desk clerk

night auditor

Microtel Inn & Suites

A typical day at work would consist of a twelve hour shift, few guests, and an eight hour turn around. The staff included the owner, his wife, me, two housekeepers, and the occasional short lived new hire. The pay was awful, the hours were terrible, and your paycheck was sometimes not on time. The hotel was in a very bad location. The brand had the right idea. The owner had the wrong idea. I guess the land was cheap. It was the kind of place where you get what you pay for. Inexpensive rooms. The guests were usually not the greatest, but there were several regulars that were great guests. Because of the hotel's poor condition, I got a lot of training in handling guest complaints. I was in a sense "ran over" by the owner. He knew I loved that hotel and would do anything for him and it. And I did. I went without sleep for days at a time. I performed three jobs at once. I don't blame him. I was a good employee. He was just taking advantage of that. There are far more worse things a person can be taken advantage of for. The owner and his wife were nice people who I honestly thought cared about me. They gave advice and moral support whenever needed. Two years of making little money and not getting paid on time started to wear on me and my responsibilities. It wasn't until after I left that I learned it was illegal for my boss to have not been paying me for my overtime. The state made a case against him and he was forced to pay me for all the overtime and missed pay. I felt really bad about that. It was hard to leave because of how committed I had become to my position there, and how attached I was to the job. I had to take some time for myself before starting my next job. I took some college courses and gathered my mental strength back.

Front desk clerk, All shifts

I am not sure about other franchises, but the Pittsburgh Airport location is horrid.  Most disorganized, I should really say absent,  management I have ever worked for.  Barely ever saw the manager while I was working. I gave notice for a few days I would be out of town 1 month in advance, still was not correctly scheduled, and up to 2 months later I was told I called off too much (I called off once the entire time I worked there on that occasion, with what I thought was plenty of notice). I was promised full time and a raise after a 90 day trial period. 90 days later I received neither, even after being told I would receive both by the manager. Everything seemed to be a chore to him. 

Scheduling was a nightmare, was given no notice and the manager never made a schedule. I would call in every sunday to find out when I was working, all to often receiving no answer or "I don't know."  So if you would be scheduled for Monday morning you may not know until you get a phone call asking where are you were, when you were given no notice, and no schedule was posted, even upon request.  Also one day you could be working a 11pm-7am shift, only to be working 3pm-11pm the next day, leaving very little opportunity to sleep, and completely throwing your sleep schedule out of sync. 

I received little to no training for the job. Even after asking to be shown how to perform tasks. 5 months later I found a new job and left this job.  Its a real shame, the hotel is located in a prime location, however if you read reviews on the hotel its easy to tell that the franchise is very poorly managed.

I would not work here again.

They will hire you as a part time worker, so you don't get the benefits of a full-time worker but make you work more than full time hours. I was supposed to be working 24-32 hours a week and never worked that. I was working 48+ hours a week every week even though I told the manager multiple times that did not work for me due to me having a second job. They also will never give you the time off you asked for (no matter how far in advance), or if they do they give you major attitude for it or will even write you up for it. They are willing to write people up and/or fire people at the drop of the hat with little no reason. It is not just at the location I worked for either, I have spoken to multiple other people who have experienced similar things. I recently went through a lot of health issues and had to miss just TWO DAYS of work and got two write ups for missing it even with a note from the doctor. The work itself is decent but not worth the absolutely ridiculous things you have to deal with as an employee. The pay was decent, and you technically get a paid lunch. Some of the other staff was nice but the majority was not. They should definitely teach you more of the information/details of the hotel during the training before you have to just figure everything out by yourself. I only worked there 5 months and saw some many people get hired and quit/get fired in that time. Even the employee who worked there the longest at my location had only been there a year, and I can see why. I do not recommend!

Information given during interviews is completely opposite of what goes on at this location. Employees are hired for one position, that pays less than similar positions at other locations, but expects you to actually do more than one positions job without any extra compensation. ie front desk position is also required to do a full housekeeping position daily simultaneously. Management does not fully train, and will gaslight employees constantly. Management is difficult to get ahold of and is not responsive. Many clients will fuss at employees due to manager refusing to call anyone back. Rules/policies are different for each employee based on if you are related to management or if you are in good graces with management. Policies also change for guests based on who is working each day. Manager at this location is extremely petty and holds grudges and will not speak to employees if they feel the employees made a mistake. There’s way too much stress coming from management for very little compensation. Managers also like to discuss different employees and problems they have with employees to other employees. Main thing stressed at this location is communication but the management does not communicate at all. Also need to cater to immediate and non immediate family members of management that all live on site, this will cause you not to be able to complete your list of tasks to finish each day. 

If you are looking for a slower paced, easy going job, front desk clerk at Microtel Inn & Suites is it. But it is not always so easy.
During weekends where Notre Dame has a home game, its crazy, and much is expected. Sure, guests want lots of extra bedding, but they will also complain a lot and end of very grumpy. If you do not work well with people, this job isn't for you.
The training is, like many, off of a computer module, but don't expect anything more than that. Sure, the manager is good at trying to help, but this is a job you learn as you go or you fall behind. 
Don't even ask about benefits, because there are none. Even working up to 39 hours a week, nothing is offered. And heaven forbid you hit 40 hours. And don't expect a pay raise anytime soon, or hardly ever.
Management often conflicts, owners versus manager. I do like that I see at least one of the owners everyday, and they are always up do date on what is going on. But one of them is quite hard and pushy, so if you are timid, don't work here. The owners will often undermine what you or the manger has done, leaving you or the manager or both to correct what has been done.
There can often be a lot of free time, if you aren't given paperwork to do. The paperwork is mostly checking prices online, looking at reviews or making rooming lists for stays were the hotel is mostly booked (such as a Notre Dame weekend)
Overall, not the worst place to work but often very stressful and long hours can make for a very long week.

The owner of the place was great a decade ago. Genuinely cared about his employees and their input, kept a full staff, fixed what was broken. Now he barely interacts, still wont pay a reasonable wage for the area, and has fits of greed where refunding a guest for an irreparable issue is a huge problem for him. The hotel has had broken air conditioning units in the halls for years, they pay the 2 (two! For a 59 room property!) housekeepers pennies to work their tails off, and the communication barrier between front desk and the housekeepers regularly results in issues that could be avoided. Also keeps the in room air units turned off when not rented, which causes tremendous amounts of complaints about hot or cold rooms and causes the air units in the rooms to regularly freeze up or overheat due to working too hard to heat or cool a room that was at 55 (in winter) or 85 degrees (in summer) at check in. Guests who are regulars know how often the property addresses issues like broken ice machines and other common problems, because the answer to that so far is basically never. We have had a broken first floor ice machine for over 3 years now. Its a nice hotel to work at most of the time, but the boss being so hard to work with makes it a hollow experience and a hard job to enjoy. Employees are essentially just drains to his bank account, not people he cares about.

My career background started in Hotels as a Reservation Agent (Ramada, Marriott and Hyatt Call Center facility). Later I gained experience as a Guest Service Agent (am/pm shifts and overnight); Food & Beverage Assistant Manager; Housekeeping Executive and also Night- Time Auditor.  Out of all positions gained - The night time auditor takes "everyone's hat" and puts it on at the end of the night - even that thought,  Friday and Saturday's are designated to the strongest person available. So I was glad that I trailed (trained) through other hotel jobs.  

Responsibilities included: balancing cash drawers on all shifts, posting the day's room rate and room tax to each guest folio at the close of business day, balancing & submission of credit card totals for payment, prepared daily management reports that include occupancy reports, calculations of average daily rate (ADR) and revenue per available room (Revpar).  Additional duties that are also included: PBX Operator – and/or answering calls for the purpose of: reservations, transferring call to register guests, maintenance issues/or service in house guest issues…etc. Also, registering guests in and also checking guest out, accepting cash & credit card payments and balancing all work at the end of audit shift.

Working there is not so bad, it’s really fun at times, you will get rude people and so on and so forth but management can be better. Seniority should stand for the people that’s been there longer then everyone else.. managers should care about their staff not just claim they do. Favoritism is a big thing there.... not so cool..pay rate needs to be higher for the amount of work you actually put in. You don’t get paid enough to deal with the stress in that place. Never have I worked for a company like this before and never have I seen management the way that I have.. I mean trust me it’s not bad. Just don’t feel like the managers care, especially with your outside life. If your staff is miserable, ask them what’s wrong, offer to talk to them, as a manager that’s what you should do anyway, not say oh your just miserable, care to ask me why? I can write a whole book on why, question is, would they care? . I am currently employed there, just wish things were a lot better. At least care about your staff.... that’s all for now.

What is the best part of working at the company?
The best part about this job is that you don't need experience to start, but you gain so much experience if you do!!!!!! It is flexible schedule, that you can work around with being a parent, or having a family. The management, and team all feels like family. The job itself is simple, peaceful, and rewarding. 


What is the most stressful part about working at the company?
Nothing is really stressful for me, but I am also great at multitasking and working in busy environment. So, I suppose if you don't work well in fast paced environment, the busy season might be stressful on you.

What is the work environment and culture like at the company?
Peaceful. Welcoming. Reliable. Flexible. Helpful. 


What is a typical day like for you at the company?
A typical day, is scheduled. I have a schedule I follow daily. I come to work, get everything set up and ready for the guests. Make sure the environment is always welcoming for the guests. I help guests with information, or supplies they may need. I do my daily chores. Then I go home. A typical day at work, is following my schedule, keeping my guests happy, and keeping my work environment clean!

When I started things seemed okay. Could tell the GM was a very serious individual and not a people person at all, but we got along well enough. I worked the second shift; 3-11 at 40 hours per week, eventually. I petitioned over and over for night audit due to life changes, but was declined nearly everytime until the part-time auditor quit - then was forced to work it. 10 months in, I was put into a situation where management specifically told me NOT to give out keys to guests who hadn't paid their bill in over a week. Said guests cussed me out and abused me until I decided enough was enough; and that they would need to speak to the GM. I gave them his number at home - in hindsight not the best idea, but at that point I felt management needed to step in as my LIFE WAS BEING THREATENED. I came in after two days off to be unceremoniously fired IN FRONT OF HOUSEKEEPERS. You draw your own conclusion. I could've been written up for giving the number out, not fired. I had no disciplinary action on my record for the entirety of my tenure there.Manager is an absolute waste of life. Avoid at all costs if you don't want to be abused by management.

Top Job Titles	Average Salary
Front desk agent 100 salaries reported	$12.70 per hour
Housekeeper 87 salaries reported	$12.26 per hour
Hotel housekeeper 24 salaries reported	$13.95 per hour
Hotel front desk clerk 10 salaries reported	$12.80 per hour
Night auditor 24 salaries reported	$14.26 per hour

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