customer experience agent

senior application analyst

mechanic

account executive

technology analyst

MidAmerican Energy

The 10-week training class for remote Customer Experience Agents quickly crammed in an overload of information via Microsoft Teams meetings.  They spent a lot of time in the beginning going into great detail on company policies, goals, rules, and random general information. Then, on the things you will actually have to know how to do on calls, they quickly hopped from topic to topic without much practice/repetition and rushed us through computer-based training modules. Most people felt they weren't ready when we moved to taking live calls. Every system seemed overly complicated, too. Even just basic things like completing timecards was a big drawn-out process. I had over 5 years of similar work experience right before joining the training class as well as a bachelor's degree, so I was qualified to do this type of work. On my first overall assessment I scored 97%.  I was never made aware of any other assessment scores (like when they listen to your calls and score you on how you do) or told I wasn't meeting expectations. I was told several times that I have excellent customer service skills.  I was told by management and trainers and seasoned employees to expect it to take 1-2 years to master the job. Then, after just 4 days of taking live calls, with no negative feedback provided to me, I was told I wasn't meeting the criteria/expectations and was termed in a phone call that lasted 4 minutes. So, I would not recommend working for this company.

I was hired on as a contract employee through a temp agency to work for MidAmerican. My hours were from 8:30am - 5:00pm. I received a 30 minute lunch period. 

My typical day consisted of the following:

•	Processed all Electric contracts that came in and were signed by the President of MidAmerican Energy Services, Inc.
•	Assisted in processing Gas contracts that came in and were signed by the President of MidAmerican Energy Services, Inc. when help was needed
•	Ensured expedited response times to all in-bound customer inquiries in regards to received contracts that had been processed
•	Delivered a professional experience to customers and agents as it relates to account management and retention 
•	Kept the spreadsheets and databases updated when we received the signed contracts and completely processed in a consistent and timely manner.
•	Assisted my Supervisor by completing multiple projects that needed to be completed.

It was a fast paced environment to a degree. I was constantly on my feet fulfilling the duties that I was there to do. 

Overall i loved working there. It was a great place to work and I enjoyed working with the great people there.

As Office support, I was there to assist the department with any and all computer needs. Assisting with network connections, peripheral connections and compatibility to other devices. Part of the Document Center, Wide Format Printing and Scanning department. Operated software for mail merges and printing addresses on correspondence being mailed to customers. Manager changed after two years. Workplace focused on getting daily job completed every day. Some stress but not a lot. I learned a lot about dealing with the USPS and submitting required documentation with mailings. Learned some about the printing process from a very large database.
Prior to this position I was the Desktop Support for ten years as a contractor working for Pomeroy IT Solutions. Had wonderful relationship with all my customers at MidAmerican Energy.
Best part of both jobs was my happy customers.

Every year, company executives come to various work sites to discuss happenings in the company and to field questions from employees. Either the executives purposely lie and mislead during these sessions, or they are completely out of touch with their company's reality. 

Promotions and internal jobs are seemingly only given if you are part of a clique (very much a who you know, not what you know subculture). Jobs are not back-filled after someone retires or otherwise leaves the position, leaving extra work compounded for those who are left behind (without compensation either). 

If you're planning on taking a call center job here, unless you have no where else to go, don't come here. Management will tell you that there are many opportunities, but frankly, there isn't that much room to grow in Davenport.

"Cost of living"/merit raises every year tend to also be a joke. Usually only 1%.

It has a fair pay even do new employees will make more then you by the time your raise comes around they do not offer any type of life balance since they mandate overtime, mandatory on call, they can add last minute overtime due to outages with no type of notification keeping you up to 12hrs per day, unable to take any unscheduled time since they will accumulate up to 8 occurrences before they fire you also if you have any type of medical condition they make you jump thru so many hoops getting medical accommodations, they also do not renew your fmla at the beginning of ea year making it harder on people who have chronic illnesses. Management is horrible they act like compassionate at the beginning then they get tired of you also if you have a family emergency where a family memeber been on there death bed h th ey will not allow time off until they pass

Pay is on a lower scale than other electrical utilities  throughout the country. Morale as a whole is very low. Company has an "us against them" mentality. The company frowns on a supervisor that a particular department might be fond of. They send out a conduct and ethics pamphlet every year that they want employees to abide by, however, management is constantly breaking that protocol as if it didn't exist. Total double standard, VERY frustrating company to work for. If an employee happens to do something that the management does not like, there is always retaliation, whether it is legal, ethical, or not. Workers are always kept in a high stress working situation, because management always has them looking over their shoulder. And it is obvious that they want that kind of control. If any employee should happen to read this review, they would think, "AMEN"

The department I worked in was paranoid and full of immature unprofessional people. Management was poor and didn't listen. It was pointless going to management because they wouldn't listen. They just liked hearing themselves talk. Ideas for improvement were squashed in favor of doing things the way they have always been done, especially if the idea didn't come from management. You were treated like a robot and given unreasonable and unattainable goals. There was no support to help you be successful. Be careful when applying for a job and make sure it's what you think it is. I though I was applying for a job I'd like and ended up in a position I loathed. The department also had high turnover because of these factors.

Typical day involves assisting customers by phone for eight hours.   Limited freedom to move around. Management promotes based only on call statistics and doesn't encourage employee development.  The position is advertised as entry level, but talented/educated employees often leave the company after struggling to move to a new position after several years of service.   As with most call centers there is high turnover.  Overall not a bad place to work though. Hours are never reduced, pay is consistent with occasional overtime (salaried non-exempt)  There is a year end bonus and raise based on personal and company performance.  Department incentive program has grown so difficult to meet that only a select few see the benefit. At the corporate level, benefits continue to be reduced as the cost of living rises.

Left a perfectly decent company that didn't pay the best but had proper management I can say and just didn't pay that well when I first got there on my first day it seemed like there was no Direction no welcoming my manager I never met in person I got into an accident in a company vehicle it was never sent to a doctor which immediately you were supposed to be sent after an accident especially after I complained many times about pain in my back arm and knee on my left side also I was put at risk on a constant day-to-day basis on roofs without fall protection provided company does not care about you company does not take care of you I recommend no one to work for this company until their safety and management have improved

Assisted with crew and job assignment while performing duties of the direct supervisor in their absence. Coordinated work by building daily and weekly schedules, administering work permits as needed. Performed duties in the maintenance, repair, installation, and removal of mechanical equipment. Installed, troubleshooted, and repaired both hydraulic and pneumatic systems. Worked with cylinders of all sizes and length, conveyor systems, mechanical drives, linkage, and electronically controlled high-speed equipment. Set and properly aligned power transmission components. Perform station machine work by use of machine shop and portable field machining equipment. Read and interpreted all blueprints as necessary.

Top Job Titles	Average Salary
Customer experience agent 3 salaries reported	$19.50 per hour
Senior application analyst 3 salaries reported	$115,714 per year
Mechanic 3 salaries reported	$37.63 per hour
Account executive 1 salary reported	$60,000 per year
Technology analyst 1 salary reported	$92,600 per year

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