bank clerk

financial analyst

personal banker

bilingual call center representative

banking associate

MidFirst Bank

I hired on at MidFirst my junior year of college in the Item Processing Department at Bank Operations. The Bank Operations atmosphere is a fast paced environment. In my opinion, the people are overworked and under paid, however the benefits and vacation time are good. Trust me, take your vacation. The company continues to expand its banking opportunities into other states creating more work for the bank ops staff. Instead of upper management approving to add more positions, this work is forced on to the employees due to the reduced budget for bank ops. There is not a really good training program to go through. Mainly, new hires use the procedures to train with the staff or the supervisor in their department. Many of the people at Bank Ops are introverted, so an extrovert may not enjoy working there. Even though the pay is not enough, there are opportunities to earn monetary prizes during the bank ops monthly meeting. In this meeting, management asks questions over the financial and regulation worksheets. A person can volunteer to present a controls topic their department is responsible for. There's extra prizes for participating in Bank Ops University and recognizing someone work on the True Moments Board. The company always says they promote within, but I found it very hard to transfer to a position that I really wanted. I worked evenings for 9 years before I was able to get a daytime position. I quit after working there for 11 years because I couldn't see myself working in any of those positions for 11 more years. Overall, MidFirst is an okay place to work to grow and develop your on the job skills.

I was really excited to start work here. My excitement and enthusiasm was met with a stuffy out dated job culture, micro managers, and those that are power hungry. I felt this would have been a great place for me to grow because of all the women in high positions here but it feels like angry cats in a cage. You literally have to fight for everything. I understand some have higher workloads than others but respect goes along way. Talking to people in a condescending manner or trying to assert power over them doesn’t feel good when you have to continue to help that person. You feel beat up and used and it gets old. Many departments have high turnover rates because the work environment is toxic. Many managers play favorites with other coworkers and expect you to read their minds. It’s a hard work environment mentally. Training is also non existent. They give you just enough training to write you up if you do something wrong. It’s insanity. Most times they don’t promote from within. They hire someone from outside and if it’s a position you applied for you will have to train that person. It’s rough. The other coworkers that are in the trenches with you, is why you keep showing up. They are the heart and soul. They motivate and encourage you daily even when they may have more stress than you.

MidFirst Bank is an amazing company and wonderful place to work. I loved working with everyone in all departments and got to work across all five or six major markets. My counterpart quit a week after I started and I was doing his job for over a year before they hired someone. Then someone else quit and I forced them to promote me because they wouldn't otherwise and I again performed that role Plus the back-filled position they promised me for 2 years they would fill for another 2 years. That position is literally directing marketing for all of business commercial and private bank for a multi billion dollar commercial Bank by myself. They need to take marketing out from under its executive leadership where retail takes all the focus and restructure it so that marketing reports directly to Garland. The way the structured now executive leadership causes nothing but problems and fire drills and doesn't care that their entire department is drowning.

First of all. You have to be there by 8:30 and not even a minute later. You leave when the work is finish. Which is typically about 6:30-7 pm always. The work load is the amount of at least a 20 employee team. You will be monitored by a computer system for your productivity and if you don't have a 100% then you will not be eligible for a raise. They don't care about your personal life including births, death or illness. Its a very stressful environment. I came in the highest paid starting as a cashier I and I only made $11.50. This is a very tedious, hard thinking job. You'll be dealing with mortgage foreclosure, bankruptcy, loss mitigation and other intense mortgage procedures. Management has all left and there are only two people in the department that actually know what they are doing. All experienced employees have either left or transferred out if the department. My advice is to not apply for this particular position.

The upside is that you do get a $250 Christmas bonus every year. There is a deli in the building that you can swipe your badge and get the expenses took from your check including breakfast and lunch. Free water and coffee in break room

Certain positions get rotated from manager to manager so there can be a lack of continuity with those moves. Very frustrating! Also different managers know more about day to day processes than others and when there is a problem and the manager doesn't understand the process, it is like talking to a wall trying to get it fixed. 
For many positions, once you leave for the day no one needs you so there is pretty good work life balance. 
I was brought on to do one job which was low paying then my job description was changed but not my pay. Other people were hired to do the job under the new job description but my pay was never raised to meet the minimum pay for the new job description. I had plenty of experience but I honestly think my race or gender was part of the reason my complaints weren't forwarded to HR or my raise truly considered. It was a total boys club when I first started. 

Management seemed overly suspicious that everyone was trying to leave and treated us like the enemy. 

This has been the worst company I have ever worked for. Management and leadership are severely lacking. The training process is short and inconsistent, you’re truly given approx 2 weeks of classroom training the rest of your training period is being on the phones. There is no support, and this company lacks compassion. You will basically be nagging customers to return documents and make payments, that’s how you get “bonuses” which are capped. The only way to advance is to become buddy buddy with a manager, promotion is not based on actual work. During the pandemic, they don’t notify you if you’ve been exposed and there have been multiple outbreaks, if you are a temp employee you will not be paid for the two weeks you’re out with a positive test. If you’re someone who doesn’t care about actual customer service you will thrive in this company. Some departments say they are not metrics driven, but they are. You’ll only receive two 10 min breaks that they prefer you come back early from. 

A typical day as a senior teller involves managing transactions, assisting customers, and training junior staff. I've learned the importance of attention to detail and effective communication, which are crucial in banking. Management fosters a supportive environment, encouraging teamwork and professional growth. The workplace culture values integrity and customer service, creating positive interactions. The hardest part of the job is handling difficult customer situations, but resolving them boosts my problem-solving skills. Conversely, the most enjoyable part is building relationships with regular customers, making each day rewarding!

Typical Day - I have tasks that must be completed on daily, weekly, and monthly time frames. I have the freedom and self discipline to manage my desk as best I see fit to complete my deadlines.

I have learned organizational and communication skills to benefit day to day productivity.

I have multiple managers for different tasks. Some are better than  others but none that I dislike. I am easy to get along and work with as long as there is mutual respect.

I enjoy the office as there have been times to converse and enjoy each others company 

Hardest part of my job is the deadlines. I often surprise myself with the amount of work completed given the timelines provided.

The Most enjoyable part of my job is I take none of it home. Its a fast pace environment in the office and can be stressful at times. But its nothing I have to think about when I leave for the day. Its challenging while at work but not when I'm home with my family.

What is the best part of working at the company?
The pay.  They will abuse you and use you to the point of you can’t do anymore and leave. That’s why they offer the incentive to keep you a little longer. Get all offers in writing, if not they will back out on what they promised you to get you in the door then tell you that you must have misunderstood. 4 people have quit in a matter of weeks for that reason. Not a professional environment, it’s toxic. 

What is the most stressful part about working at the company?
Not having time to catch up and your boss asking for more and more. Not having a work life balance.

What is the work environment and culture like at the company?
It is a toxic environment, at first they will lead you to believe they are family. It’s not.

What is a typical day like for you at the company?
Chaos most of the day. Lots of customers and always under staffed so the staff they have are worked into the ground

When I started at the company, the procedure had been set, they had a low turn over and great employee satisfaction. It was a supportive environment with incentive opportunities and a management staff that genuinely want to help see you succeed. The company is sincerely dedicated to their employees, and I believe always will be.
Recently, New public government guidelines rolled out and there was some shifting around and the whole dynamic changed, incentive was frozen and there were policies and procedures to re-write. This caused some dissatisfaction and turn-over increased with all the changes. The company is still working towards reestablishing a fair incentive with the new procedures, and they are still going through the change and pains of re-growing their employee base and satisfaction. Once achieved, I believe they will be able to restore the previous atmosphere and job satisfaction.

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