patient representative

technician

optician

medical scribe

support specialist

Midwest Eye Consultants

I have worked here for 2 years at this company and grew with in the company from working front desk to being a tech to then becoming a scribe. I went above and beyond helping out at different locations helping others with learning different positions and never thinking twice about doing something that was asked of me even if it wasn't in my job description. The doctor i had scribed for retired on Thursday and Monday HR from Indiana came down and everyone was shocked to see him. I was called in the office and told that their was doctors that said i was very negative and unprofessional while working there. And they didn't want that at there company and they terminated me with no coaching or letting me know what was going on i never received a 3 day suspension and this was the first time i had heard of this ! I have always went above and beyond for the Doctors to perform any extra testing that needed to be done and answer questions with out blinking an eye. I've never had any bad reviews from patients or the employees i had worked with. When HR was talking to me he had already made up his mind! And let me remind you this company does what they want to they think they do not have to follow protocol and it is a month before Christmas and i have 3 children once again they do not care all of the other tech's are with in their 90 days but they do not care about anyone nor their employees they treat them like garbage and they ARE ALL FAKE! The optical manager was wonderful as well as the clinic manager and office manager and all the staff i worked with at my location we were like a family ! The whole staff was shocked to see this happen because i am one of the most outgoing, kind hearted, dedicated employee there is i even went to work sick multiple times and rarely called off! This company is full of crooks and it deserves to be shut down!  There are bigger fish to fry and they focus on who they can screw over next ! Its SICKING!!! Please save your breath and time and take your talent somewhere it will be rewarded and noticed do not waste it on a company that tares you down every chance they can get! They wrongfully terminated me do not let this happen to you as well as walking on egg shells because everyone is afraid to get fired for the littlest things at that company ! And not to mention they gave me my scrub allowance last Thursday as well as sent me an anniversary card in the mail what a sick slap in the face that was!!!!

I worked here for a little over a year & as time went on my job became increasingly stressful to deal with. I have many complaints against this company. To begin with, accrued pto doubles as vacation time but that is forcibly used if you need to take a sick day while ALSO giving you a point against attendance. Regardless if you have enough pto to cover the day you missed. The training is terrible as there may be one week where someone will sit with you to train if they even have someone available. However, they miss key points in information when it comes to billing, insurance, and regulations, leaving the employee look incompetent bc management can’t seem to inform employees on proper protocol. One incident related to this was when I had to deny dispensing a product to a patient bc it was against company policy. MONTHS after this happened, I got reprimanded by a regional manager (in a very belittling tone) for making the customer unhappy. They didn’t care to hear my side of the story and sided w the customer and doctor who has a reputation for favoring patients she knows personally, and allows them to get away with things that are against policy. I had to sign a disciplinary notice bc I followed the protocol that caused a patient to become upset. Upper management lacks proper communication w employees as they leaves problems ignored for weeks sometimes months. There’s no point in giving feedback bc it is ignored and exit interviews literally do nothing for changing the flaws that past employees have continued to point out. There’s so much more that I can say but I will end with why I left. With the rise of covid cases in the US, you would think that managers and doctors have the minimum amount of common sense to take extra safety precautions. I won’t go too much into detail but after they let a patient expose the whole office by being around her after being sick for over an hour instead of sending her home, it was the last straw. If you value your mental & overall health, I would steer clear of this place.

Working in the call center has been eye opening surrounding the businesses practices. Being in a call center that schedules for offices over 100 miles away has its challenges. Dealing with rude office staff, uncooperative management in the offices, and doctors who change their schedules constantly without notice makes for a terrible patient experience. This puts the call center at the front lines for the patients who are rightfully upset and angry. The offices have different expectations for the call center as does the management at the call center. The left hand doesn’t seem to know what the right hand is doing, which was a primary question I asked during my interview. I was told that it’s seamless and it’s anything but. 

I was also told in my interview that after 90 days, depending on performance, I may receive a raise followed by raises every 6 months. Before I was even brought in they already had changed the pay scale and raise frequency to once per year. During the interview I was told raises would range from $0.75 to $1.00 depending on performance. Currently the raise cap is $0.50 and no longer performance based. 

I was also informed that the systems are “state of the art”. It is junky, open source software that crashes constantly. Every day we work against our program to schedule patients. Constant down times, outages, and laggy server response due to constantly needing to remote in to a server creates yet another point of stress for the staff and patients. 

I do not recommend anyone visit the office as a patient let alone work for them. At the end of the day though, if in need of a job, this will do. 

This company is down right awful ! I’m not sure where all these great reviews are coming from but don’t be fooled ! This is coming from an ex employee who was never late , never called off and did her job !!!!!! Don’t expect to have a life outside of this place , family means nothing , PTO is a joke and it’s takes a long time to build it up , management is a joke, Dr’s ??? They are money hungry and everyone has “ dry eye “ according to them and they bring patients back several times for the same issue “ dry eye “ . They schedule is so heavy and hectic but yet they fail to provide enough staffing to handle it . New hires quit right off the back & old employees either hate it or ultimately find new jobs . If you don’t have a life, don’t care about missing your kids school activities or don’t mind getting off later than expected, working weekends & working for Dr’s who walks around looking at their phones , on Facebook, running their mouth about personal things , mad at the other Dr’s , hiding or asking the front desk to fill in their already full schedule & your desperate then go ahead and waste your time applying . These reviews are either paid or from the Indiana employees because Ohio locations are god forsaken awful !!! Dreadful!!! Just ask the patients or better yet look up patient reviews... For honest reviews read through them and you will see that majority has the same complaints!!! Don’t be fooled by their PR person trying to clean up their already tarnished reputation!!! It sucks and if hired you too will be writing a review.....

I worked as a Patient Support Specialist for the South Bend area.  Initially I was excited to cross train for several positions and travel.  Honestly, truly amazing and helpful managers and staff are everywhere within the company. I learned so much when I was there, and training was excellent.  For this position, the accountability is very high.  You are supposed to train as a technician, optician, front desk and one other role within one year.  You are also covering 8-9 offices that all operate a bit differently and have to travel a large radius/to other time zones.    I was comfortable working and traveling as a tech, but once I started training other roles it became entirely too much. People working this "float" position are not fairly compensated for milage and make an embarrassing wage (around $14 to start when I worked here).  Wages should be higher, and this role should either include less traveling or less roles worked to make it more manageable. From what I saw, there is a literal revolving door for this role and in general.  Midwest Eye Consultants could be a better place to work with better wages, more organization, and realistic expectations for the travel roles. I just hope this review gives someone considering a patient support/travel role some insight. 

I've been working for Midwest Eye Consultants for almost two years and I have no plans on leaving!  This company's mission statement is to Provide the Best Eye Care in the Community they Service, and that is what they do.  They go over and beyond for their patients and community.  Not only do they provide great Patient Care, they truly want what is best for their employees.  They want their employees to grow and continue to learn about eye care.  The more you know the more opportunities for you.  They encourage your self growth within the office/company without the pressure of you "have to do this".  They offer small goals that encourage you to do the best you can, and why wouldn't you try to reach a goal when you could possibly get a gift card, a free lunch, an Ipad, or even a bonus!
Do you face challenges, of course! Every office and company has guidelines and regulations to follow, however if you follow those, you shouldn't have any issues.   The company is a "family" and understand that things happen and are accommodating for those things.  The best part of coming into work are the patients I help everyday and the people I get to call co-workers!

I have worked for Midwest Eye Consultants for over three years. During this time, I have learned so many skills and knowledge I would have never learned outside this job. Some days may be quick paced, but good employees can handle it. I've never worked for a company that paid for training or left so much information to use at your pace. You can receive many bonuses and promotions financially though this company if you apply yourself. Previously I didn't care for the management, so I had actually left and came back after five months when a new manager came in. I received better pay due to me cross-training into a lot of other jobs before I left, so they knew I would be a great asset for the team again. I wouldn't leave this good of a job unless I was moving far away because my coworkers are like family to me. The only way you could get fired from this company is if you miss so much work pretty much on a weekly basis, after repeated write ups and actually being warned by our central office in Wabash. The lazy may not like working with our awesome team, but you will always have everything you need to succeed if you at least show up most importantly.

I cant come on here and slam this company when the reason i am no longer there is a fault of my own. This is a good place with genuine and good people. i feel for job responsibilities to changer suddenly after being hired and having additional tasks being added to my position that ive never had experience doing then as well as added responsibilities added compensation shold be offered at that exact time. Thats just fair. If your having me do someone elses job all ofa sudden with no warning or ask of my opinion then it would be helpful and encouraging to just automatically apply a little extra to their check as well. I t
dont think that is unfair nor unreasonable at all. This way we all help each other. My knowledge that u have my best interest in mind more than a company's bottom line will only make me have increased productivity and faith in you as well. 

A typical day of work includes mentoring and assisting managemnet and supervisors with Staff Management, directing Career Development, Benefit Management and supporting the overall business functions of the company.

Currently supervise Benefit Manager, Hiring Coordinator, and Career Development Manager.

The biggest challenge with the organization is making the transition from a small company to a larger organization and not having the staff capable of making the transition to larger organization becasue of limited experience in other organizations.

The most enjoyable part of my work includes the times that you have helped those employees that are challeneged by the larger organization to grasp the overall understanding of the importance of strategic planning and bigger picture thinking that is required within their position that has changed over the last couple of years.

I left a position I loved to work for this company. Hours are great, with the exception of one late night per week and an occasional Saturday.  The PSS position requires a lot of attention. As a PSS, you will be based out of central office in  Wabash, but you work in Kokomo, Peru, Logansport, Tipton, Marion, and Noblesville. You do get mileage reimbursement, but a very chincy .35¢ per mile.
You must learn check-in and check-out, and schedule coordinate very quick. Very difficult to accomplish given Indiana's many different Medicaid plans and other various different insurances. Manager in Kokomo is very hard to please and difficult to get along with.  If she doesn't like you, she will find a way to make it miserable for you. The upper management is very condescending towards lower level staff and very snooty.
Benefits: medical insurance is SO expensive, $115 per bi-weekly pay.  Vision benefits are outstanding.

Top Job Titles	Average Salary
Patient representative 22 salaries reported	$13.40 per hour
Technician 2 salaries reported	$16.50 per hour
Optician 1 salary reported	$15.00 per hour
Medical scribe 2 salaries reported	$16.25 per hour
Support specialist 1 salary reported	$16.75 per hour

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