appliance technician

parts specialist

service dispatcher

field service technician

sales associate

Miele

I left after only a few months and this was approximately 16 years ago. I did provide a letter to the HR Mgr. detailing my reasons. I cannot say enough lovely things about the people who worked at Miele during my short time there. Truly, honestly, absolutely lovely people who were personable and polite each and every day were in every single department right up to the highest "v.i.p." What was distressing was that there was no formal training and due to their being shorthanded they had me doing filing in a large file room full of boxes for a month and a half. My back was killing me each and everyday and they did apologize for the inconvenience and expressed their appreciation to me but this did not help my back. that was already giving me issues. I am no primadonna, lifting heavy boxes is no major issue but eventually you wonder why they could not get a temp,etc. When I was briefly in the C/S area I was "told" about certain vacuums but never supplied any printed literature, not even brochures when I requested them (was told that they did not have any.) Even the information given to me (that I noted each time provided) would be amended regularly as it seemed the person(s) training me disagreed on which models had which features. The Mgr. seemed to know what she was doing; why create a situation where a new employee who is not married and does not have children (was interviewed by President at that time, not anyone from C/S Dept.) might eventually have enough knowledge to take your job? The salary was appropriate to my experience and the benefits were very good. The office environment was very pleasant other than the fact that such an important department had no structure. I am unaware as to whether or not the same mgr. of C/S might be there but I am hoping, given this is a German company, that they might look into ISO certification. This would provide appropriate protocol for a number of areas where they were lacking. I did regret having to leave and if I had my choice I would not have but literally; this was not a place where success could have been in my future. Can you imagine being encouraged to take calls from customers when you are clueless as to the necessary information in order to properly assist? Again, lovely people but there was no structure and if you are perceived as  a threat they will make sure that you do not receive the necessary literature in order to succeed nor will questions be answered in an appropriate manner.

Miele is an amazing manufacturing company that makes impressive products. It is the quality of the products that keep this company afloat. 

That said, Miele has been unable to expand their market share in over 10 years. This is because upper management has failed miserably to achieve the only thing that should  matter: growth.

The reason I speak about this and not my day-to-day life at the job is because the fact is that getting a job and Miele right now carries massive risk.  Since Miele's future is more uncertain than they're letting on, I cannot possibly recommend a job at what appears to be a struggling and possibly failing operation.

Finally I'd like to make sure I don't come off as angry or bitter. I'm not. Miele executives have made bad decisions that have cost many people their livelihoods. Still, such is life. Also, they're attempting to correct course, although it may be too late.

If the health of the company improves, please disregard this "review". As it stands, it's impossible to recommend a job at Miele.

It pains me to say this, but if you're looking for a job in the kitchen appliance space... literally any other luxury brand will net you a better pay without the worry of the company going bankrupt.

One last thing: The health of Miele is directly linked to the health of the German economy. Anyone reading this may want to look at Germany's economic outlook. Not good.

As a Territory Manager you are expected to travel to all your accounts on a regular basis, maintain a relationship with your sales teams and management, maintain the displays at each of your accounts and grow product sales with new accounts and current accounts. The team I worked with was amazing and management was supportive. We not only worked with each other but also encouraged each other by helping each other find solutions to challenges together. We also supported each other's territories when needed even though the sales wouldn't count to our numbers because it was good for our territory as a whole. Miele Trainers were acutely knowledgeable in every aspect of the products they sold so everyone was confident in the products they sold.
The best part of this job is the total freedom of how you managed your accounts and time as long as you were achieving your sales goals. The hardest part of working for Miele were the budget constraints they started applying. If you needed to stay over night they used to give you a budget to stay within. At the end of my time there they started only allowing the lowest quality of hotels to stay which made travel less enjoyable.

The work was one thing, the parts are not really hard to access. The training materials are much harder to access. There is no videos and when you are charging by the minute you cannot call tech support to request help without discounting the minutes you used. There is little support from managment in the field, they fully expect you to go into a house knowing everything that is wrong already. My manager literally told me to work off the clock to diagnose customer issues, when I was already working 12 hour days.

My manager showed me the metrics that are used to record my productive time while on the clock, out of 8 things they record only driving and onsite time are the only ones. Other things like van orgnization, calling customers, training, processing inventory and anything else was viewed as unproductive. 

Managment told me to only worry about 1 metric (1st time fix) while they had 7 other metrics to manage about the teams progress.

I quit after 3 weeks in the field and would do it again if a company did a rug pull like they did. They look smart from the surface but underneath they are streched too thin. I actually had a conversation with the director of field operations after quitting cus there was no other support staff apparently.

At first appearance you'd think this is a great place to work. That's due to the lies you are constantly being told. You have people who get paid to do nothing all day while others are paid pennies and expected to do all of the work. A bunch of not so smart people who get by off the backs of their subordinates. The changes the new President is bringing forth has laid a bunch of people off and changing the entire dynamics. The culture here sucks. And you wont get far unless you're into placing your lips where the sun don't shine. The Customer Service Director is incompetent. They will do their best to stiff you on your annual raises and claim the company isn't doing well to keep from giving bonuses even though its doing better than ever. If you enjoy working for a bunch of incompetent people who get off on titles, apply here! They're currently hiring! And firing. Just now designing career paths that are misleading. Work for 10 years and brown nose and maybe you can go from Customer Care Minion to Senior Customer Care Minion.

Contact Center took approximately 800-1000 call a day.  Along over 300 e-mails and between 10-30 letters coming in each day.  

I was taught how to determine what a fault was with a customers appliance and how to help the my customer how to rectify this and if I was unable to do so, I was able to send a technician out to repair the appliance.  I was also given the opportunity to get an NVQ Level 2 in Customer Services paid through my employer

Management were always supportive and encourage advisers to own their customers querie.  Those advisers who exhibited certain qualities would be encouraged and trained on how to customer escalations and Management director complaints.

My co-workers were great.  Each team I worked with were always supporting each other.

The most enjoyable part of my job was when I was able to help my customers over the phone with any issues they had with their appliances.  It made their day less stressful and meant they did not have to wait to have a technician out.

I worked for Miele for several years and enjoyed my job but every time we had training it was at the Scottsdale Gallery which meant I had to endure the wrath of the Gallery Manager. I have never been more offended by anyone both personally and professionally. The gallery manager would speak to customers, coworkers and dealer employee's as if we had no clue about anything. I loathed every time my name was drawn to accompany my dealers to training. I always had to field complaints from my dealers about the Gallery Managers attitude and condescending remarks. I spoke to my manager as well as the gallery managers boss about my concerns but nothing ever seem to change. The company overall makes high quality product that has no competition. My job was basically putting out fires in relation to sales, service and inventory for my base of dealers. I liked my job but I couldnt imagine working at this Gallery on a daily basis.

The job was easy enough, picking, packing, bringing pallets to the correct truck, wrapping pallets so they would not fall.
Honestly, I loved the job itself. However, the people there were nothing but trouble.
Half of the workers in the repair shop and the mechanic department came in high, drunk or coked up. Two of my supervisors were constantly harassing specific people, eventually including myself. People were hiding back orders and dropping them to be packed and shipped last minute. One manager was constantly screaming on the phone at her ex husband.
I don't understand what people integrate personal with business but it was a terrible environment and as much as I loved working there, the people made it intolerable.

What is the best part of working at the company?
My early years with the original management team

What is the most stressful part about working at the company?
The dealers are wonderful and can be a bit stressful but I loved working with them. New Management was stressful for me. They made it difficult for me to perform my daily tasks. 

What is the work environment and culture like at the company?
The work environment in my early years was good. Later on with new management it became toxic. 

What is a typical day like for you at the company?
My early years was great. I looked forward to coming to work and learning something new daily dealing with the dealers and our appliance updates. The brand is absolutely fantastic. However, in my later years, I dread coming to work daily. I was being abused mentally and verbally by management.

The supervisor of the dept. I worked in was a real unfriendly person who made my time there unsatisfactory because she was so jealous of me. It sounds vain, but it's so true. This evil woman went on a campaign to terminate me, in any way she could. Unbeknowst to the Manager and Supervisor, I had been Regional Sales Manager at my last job which I lost because the company went under financially and in my eyes, these two people were very lacking in management skills. The other women I worked with used to call the supervisor a "troll" behind her back. That speaks for itself!

Top Job Titles	Average Salary
Appliance technician 9 salaries reported	$30.00 per hour
Parts specialist 3 salaries reported	$42,500 per year
Service dispatcher 2 salaries reported	$35,000 per year
Field service technician 1 salary reported	$70,000 per year
Sales associate 1 salary reported	$15.00 per hour

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