clinic manager

receptionist

sales manager

registered nurse

nurse practitioner

Milan Laser Hair Removal

What is the best part of working at the company?
Free Laser Hair Removal
Potential for 4 day work weeks (not always guaranteed). 
Can have decent pay
Always have Sundays off

What is the most stressful part about working at the company?
If you are a provider considering working here, go in with your eyes open.

This is a high-volume, sales-driven environment where patient care often feels secondary to metrics. Schedules are frequently overbooked with overlapping appointments, leaving limited time to safely and thoroughly treat patients. Staying late is common, schedules change often, and work-life balance is difficult to maintain. PTO requires significant advance notice, and there is pushback for sick days or medical appointments.

There is a heavy emphasis on upselling and obtaining positive reviews, which can feel misaligned with clinical priorities. Patient expectations are not always clearly set during consultations, particularly around sun exposure and treatment limitations, which leads to frustrated patients being turned away later and puts providers in difficult situations.

The workplace culture can feel unstable. Staff turnover is high, and there is a constant sense of pressure tied to performance metrics and growing sales expectations. Communication from leadership and HR can feel inconsistent and, at times, unprofessional.

A major concern is the lack of psychological safety for providers. You are told to go to clinical leadership with questions, but in practice, asking for clarification—especially around gray areas—can be escalated rather than supported. This creates an environment where people may hesitate to ask questions, which is not appropriate for a clinical setting.

Policies can also feel unrealistic in practice. For example, strict accountability around treatment outcomes does not always reflect real-world patient variability, particularly when working with clients who have factors like tattoos or movement during procedures.

Advice to management: If you expect providers to follow strict protocols, ensure they are supported with realistic scheduling, consistent training, and a culture where questions are encouraged—not penalized. Improve transparency with both staff and patients, and align operational expectations with what can actually be delivered safely in a clinical setting.

Overall, this may be a fit for those comfortable in a fast-paced, sales-oriented environment, but providers who prioritize support, stability, and patient-centered care may find it challenging.

What is the work environment and culture like at the company?
Overall, this may be a fit for those comfortable in a fast-paced, sales-oriented environment, but providers who prioritize support, stability, and patient-centered care may find it challenging.

What is a typical day like for you at the company?
Seeing 15-25 patients a day. 
No lunch break. 
Constant movement between cleaning rooms, flipping laundry, vacuuming/mopping floors in office, treating patients, charting, taking out trash . . . all while front desk and management sits and reads a book, gets a coffee, or goes out to eat for lunch.

As an NP, I’ve had a few different jobs and worked in different office settings and absolutely LOVE working here. I started out as a client and then transitioned to a provider. The training and onboarding were very thorough and I have been impressed overall with the level of support. My office (Peoria, IL) has a great office culture and the schedule is very family friendly and offers good work/life balance. 

It’s also GREAT that they will allow providers and their spouses to have free laser treatments but if you are already a client, they will NOT compensate you in any way. I even tried negotiating to have only what was still owed on my package waived, and not a full refund on the entire amount I agreed to, and they still said no. After seeing some clients receive refunds or deeper discounts when disgruntled, it was upsetting to see as an employee, and felt that they could have be more accommodating. I also dislike that we get two separate 30 minute (lunch/breaks) and wish it was one set full hour, but due to cancellations or no-shows, you do end up getting extra breaks throughout the day sometimes. It’s not a make or break for me but more something to note if you’re someone who likes to go out for lunch. When I first started, there was only ONE 30 minute lunch though, so I am grateful for the newly added 30 minute break! 

It’s also not the highest paying NP job but the work is not overly stressful so it does equate in some ways to the compensation. The company did offer slight raises company wide in a mass announcement due to rising inflation, but then after the fact, our office (Peoria, IL) learned that it was omitted from this since we are not in a “metro” area. This was very upsetting to everyone in my office, as our cost of living has also increased with the current state of the economy. When I was going through the interview process, they also stated that monthly bonuses are given based on “upsells” and “reviews.” These are ultimately divided among the NPs and receptionists, so depending on how many are in your office, these can be very minimal. In offices with lower amounts of employees, I could see this benefit being enticing. 

Other than that, I do feel it’s a great company to work for. There is growth potential as an educator, joining their Med Management team, or becoming a regional manager. I do not utilize their health insurance benefits but my coworkers speak VERY highly of them. With regard to my clinical management team, they are wonderful and always available for questions and feedback. From a provider prospective, you are very supported at this company. 

My experience working for Milan Laser was contradictory. On one hand, the people working in the clinics were great; they were hungry for direction, encouragement and support. The interview, hiring and training process was for the most part very positive and at first impression, the field leadership team seemed open to outside perspective and points of view. Corporate partners are quick to act and provide strong support to the clinics in the field. However, Milan's true colors were quickly revealed. 

Despite a tumultuous 2020, the company was highly profitable and poised for growth, but only within a very limited construct. Upper management discourages deviating from a formulaic way of managing: heavy micromanaging and checking boxes to drive a result. Employees are replaceable and this company does not worry about turnover or the cost of onboarding and median tenure of the company is 1-2 years. Company culture is one-sided, presented only to outside clients and prospective employees. From the inside, it is all about sales and sales alone. Immense pressure from Regional Directors to deliver results at all costs. Employees even feel pressure to forge online reviews. There is no leadership development and sales managers are solely there to sell laser hair removal packages and should do so without question.

Executive management is very green in scope and experience, with poor communication in messaging and process. Situations arise that should be handled at the clinic level but must be escalated so no one can make a decision independently. Regional Directors have clear favorites and are not open to outside ideas or opinions. Don't ask WHY because you'll be quickly labeled insubordinate. Clinic Managers are promoted to DM without multi-unit management experience (or any outside management experience for that matter). There is no work-life balance and DMs are expected to manage minuscule details that hinder the development of their teams. Compensation does not equal expected workload and bonus structure and payout at this level is unclear and inconsistent. 

Milan's corporate culture should embrace talent development and value employees as more than money makers. And this needs to start at the top...with the Doctors who run the company leading the charge. It is unclear how much they know is broken within the field organization.  Unfortunately, the status quo is the priority, disruptors beware. I am so glad that my employment at Milan Laser is over. 

I love my job at Milan Laser. I feel super fulfilled helping others achieve their confidence goals. Upper Management has been great. My Regional Manager is a Gem. The work schedule is mostly good, except that one of the reasons I was excited about the job is that Saturdays we got an early release at 3 and they have since taken that away.  That means every other week I only get one day with my kids on their weekend out of school.  And Sunday I'm exhausted because you only get that one day to reset, so it makes it tough to be present. Really you just lose that weekend. The other gripe that I have is that they pay is really poor. I was told I would make over 100K, but I came nowhere close to that in my first year. The cost of living where I am is one of the highest in the country, but they make no concessions for that in your base wage, they just tell you that you have to build your business even though we have no hand in the marketing efforts. I have very little traffic to the business, and most of it is unqualified people looking for a free treatment, and nothing more. It's been a challenge to stay afloat so I have a second job at night trying to make ends meet, so I am exhausted. The cost of living where someone lives should be a factor in their base salary. I took the job because I was told that the commission would be there, but sadly that has not been the case.  So now I'm stuck between loving my job and not getting paid a living wage and having to work two jobs. Similar companies in my area have a base wage of 80k for the same role. Milan is missing the mark, and I have my ear to the ground looking for a new job and will be sad to leave this company over wages.  But I can't continue working full time and part time and expect to have a quality of life with my family. The biggest reason I made a change and took the position with Milan was because of the promise of pay greater than the 120K I was making at my previous job, and the worklife balance that Milan offered. If it wasn't for these two things, It would take a torpedo to get me out of here. But, when it comes down to dollars and time with my family, there is only one thing I know to do, and that's look for a way out.

I joined Milan in early 2022. I would say for the first 1.5 years, I could say I genuinely enjoyed working for Milan! It is lower stress, day shifts, paid holidays, mostly happy patients, and effective treatments!  During the first 2 years, I could tell the CEO really cared for the company and staff. I felt appreciated!  The free laser hair removal treatments are also a great plus. However, it has not been that way since the end of 2023 to the present. My job has increasingly become more sales-heavy as the years go by.  The company is very greedy and if not done well, can be pushy towards clients when it comes to getting a sale. On top of that, since mid-2024, they have been laying off tons of people due to budget cuts. I'm not really surprised, as the company has turned into a money-hungry company and they are starting to feel the effects of it. The lay-offs did not bother me at first until my home clinic was affected. And the most recent change, any clinics that meet a certain criteria (most clinics, not all), any RN's who have been with Milan for over 90 days will now be required to be Educators or Preceptors to train and onboard new hires. Such a recipe for disaster as not everyone is capable of training well. Many also do not want to train. It's exhausting especially at a busy clinic. Having to provide service AND also train at the same time is NOT fun. Long story short, Milan was great in its early years. But I would say since of end of 2023, it has been rapidly going downhill. ALSO, clinics are small. So if you have a toxic manager or coworker, that will also make or break your experience. Long story short, Milan is great for nurses who are seeking a short break from hospital-based roles. Say for a year or two. It has certainly provided me a break from being previously burned out.  But I would NOT recommend staying at this company long-term. They no longer care about their employees or our happiness. Its all fake. The only reason why I have lasted so long is that I got lucky with having great managers and coworkers at my current clinic. However, I am starting to apply to new jobs as I don't feel stable anymore, i'm tired of focusing on sales all the time, and I do not care to be a trainer either. 

What is the best part of working at the company?
The free laser hair removal, if you’re lucky enough to fit it into your schedule 

What is the most stressful part about working at the company?
You start out with minimal staff, and there’s a high turnover rate. When the clinic gets busy they will do anything to not hire more staff for help basically until the provider is drowning. A lot of providers are injured at this company because of the working conditions. A lot of the clinics also have issues like water leaking in the ceiling, and problems with the AC which seems ongoing due to quick bandaid fixes instead of taking the time to really fix it. 

What is the work environment and culture like at the company?
The immediate coworkers in the clinic are great (if you’re lucky, I heard some don’t get along with each other). It usually starts with 3 people including yourself so hopefully you get along. Management and the company as a whole is very toxic. They don’t care about you as a person, they care about their money. When you’re making them money they love you, the second you’re not (even if not your fault or directly related to the company’s flaws) you are out. Very high turnover rate. 

What is a typical day like for you at the company?
Once you get a full schedule, they don’t schedule time between clients even though you have to clean/sanitize the room after each client (providers included in this task) so you basically don’t get time to chart or rest unless someone doesn’t show for their appointment. They schedule patients right up until your “breaks”, both before and after the break time. There are two 30 minute breaks. So, you finish on time or a couple minutes into your break, the client still has to take their time to get dressed and do whatever that takes up more time into your break with them in the room, then you have to go clean/sanitize the room, and defrost the chiller machine which takes 15 minutes and is only able to be done during both breaks so do the math and there’s barely any actual break because the time you do all that the next client is there to be treated. This is a big reason why a lot of people at this company get injured and/or leave.

When I first got hired at Milan two years ago, the hiring manager said this was the best time to start working in the industry. I think what she meant to say was it was the best time to start working for Milan. Since starting, I have seen the company grow tremendously, but in a very effective way. It is so cool to be a part of a company who takes care of their foundational clinics while still opening 100s of clinics in a two year period (and still growing). 
I have a very reasonable task load throughout my day; greeting and taking care of clients, scheduling, answering phones, checking trackers, and building clientele through consultations. I never have to find my own leads, but have the opportunity to build that relationship with them from the start of their journey. 
Not only because of my own experience with laser hair removal now (employees and their spouses get free treatments), but also the stories I hear from my clients on a daily basis, I am proud to work for Milan and I can 100% back any promises I make to my clients. There are never any surprise costs to them and we guarantee results. 
One thing that makes Milan stand out as an employer to me is how involved upper management is in at every level. The amount of collaboration from CEO to clinic level is extraordinary. At the clinic level, I still get the chance to have quarterly meetings with the top VPs and CEO. The passion they have for the company spills over to every level under and it shows with how each clinic is run. There is a great sense of pride for Milan. In other jobs I have not had support like this from upper management and that is very important to me. If I am not hitting goals as I need to be, they are reaching out with tips and tricks, setting up learning lounge conference calls, and cheering you on when you get a little closer to hitting goal. The top of the company tracks and watches numbers to make sure clinics are being taken care of and that we are able to hit the goals. I also have never had a job where they care about feedback. We do an annual employee survey and they actually listen and act upon what they find out. 
I am excited to say I have found a career out of a job that I was not expecting to take me this far!

The most rewarding aspect of my role, particularly as a people leader, is helping my team push beyond their comfort zones to not only exceed metric expectations but also deliver an exceptional client experience. I firmly believe that when you invest in and treat your team with care and respect, they, in turn, will provide outstanding service to our clients.

Pros of the Role: 
Autonomy and Impact: I have the freedom to make decisions that directly influence the business, department, and people operations. It’s empowering to know that my work can shape the direction and success of the company.  
Clear Vision & Goals: The company has a strong, clear vision, and well-defined goals that align with both short-term and long-term success. It’s easy to stay focused and motivated when the direction is so clear.  
Supportive and Celebratory Culture: The culture here is fantastic! While we face challenging objectives, we make sure to celebrate wins and milestones. This creates a positive, motivating environment that helps us stay energized and connected as a team.  
Ongoing Challenge and Support: I am constantly challenged in my role, which helps me grow professionally. At the same time, I receive overwhelming support from my leader, who is always there to guide and mentor me. 
Inspiring Team Environment: It’s inspiring to be surrounded by colleagues who strive to be the best versions of themselves every day, both for the company and for our clients. The commitment to personal and professional growth creates a high-performing and motivating atmosphere.  
Professional Development Opportunities: I really appreciate the access to LinkedIn Learning, which I can use not only for my own growth but also as a resource for my direct reports. It’s a great way to encourage continuous learning and support both current role performance and future aspirations.

I do not recommend working for Milan . Training is 10 days out of state .  There's a lot of homework that has to be completed and you have to pass test after training .  

 After training your charts will be audited.  Expect your manager and co-workers to tell on you without factual information.  This information will be included in your 6 week evaluation.   If you are full time you must request off  90 days in advance for approval.  Expect no lunch breaks as you are paid to work through your lunch. Full time employees are allotted PTO time and holiday . pay.  Any other position outside of full-time you will be allowed to enroll in 401K after 6 months or so of employment.

Pros:
10 day paid training out of state . -must pay for your own food . Expect to be paid after 2 cycles of pay period. 
401k enrollment after 6 months 
Free laser treatments. If you are the only provider be prepared to perform treatments on yourself .
There are down times/slow times during peak summer season.
Policies must be followed according to protocol. 

Cons:
Fast track training right after your trained 
You will more than likely be working along on your first day-but you can reach out to for help.   
After 6 weeks, you will be audited . If you manager or co workers see anything they don't like it will be part of your evaluation with no facts just he/say/she say .
No benefits or PTO for part-time employees. 
Expect to laser all parts of human body !! 
Must request 90 days off in advance for approval. 
Be prepared to be rushed in between treatments and stand on your feet all day!!!  
Pay is low compared to national average 
If you have hand or shoulder issues this may not be the job for you.  Excessive use of the laser may cause slight discomfort. 

 I think this company really has the potential to be great.  Your success depends on your manager at your home clinic . They aren't nurses and they can't help you.  They don't know anything outside of sales .  Treated different even when you try.  There's no commission if there are no sales!! Sounds good in the beginning.. 
Attendance policy is implemented. 

Best advice-DTA!!!  Even if they are smiling in your face. 


I worked at the Milan corporate headquarters for almost 2 years and loved every minute of it – until I got laid off. This year alone, they have had three rounds of layoffs, which is obviously a big red flag. And it is no surprise that they are struggling financially – I think they got greedy and tried to expand too much too fast without providing the support to ensure that existing clinics could be successful, and I know that they have a very hard time keeping a lot of them fully staffed.  The clinics also have a very high turnover rate. Throughout the majority of the time I was there, they were incredibly irresponsible with their money. The huge, flashy, expensive parties that they throw are ridiculous, they provided free lunches every Tuesday and a donut cart every Wednesday (both of which they have now stopped because they are broke), and for the lunches, they would order huge amounts of food that were never eaten right away, which was great for us because we could take home lots of leftovers, but it was stupid of them. I received many, many free items that would have been very expensive. Again, great for me, but I could see from the start that they were incredibly irresponsible financially.
It started off as a very flexible, fun, people-oriented environment, but as they have been struggling financially more and more, they’ve been cracking down and removing freedoms and perks that I felt were an integral part of the culture they said they were trying to create. The atmosphere is now tense, uncertain, and afraid (Three layoffs in a year will do that to ya)
Amongst coworkers, it felt more like I was back at college than in an office. The culture is very laid-back, friendly, and fun, but it’s to the point of being unprofessional. There are very few boundaries about what people are willing to talk about there. I enjoyed that personally, as I enjoy a more laid-back environment, but it’s well past the point of just being laid-back.
I loved my time there, and I’m very sad to leave, as I saw myself working there for many more years and was genuinely very loyal to the company, but would I recommend it to others? No.

Top Job Titles	Average Salary
Clinic manager 48 salaries reported	$48,993 per year
Receptionist 11 salaries reported	$17.45 per hour
Sales manager 30 salaries reported	$98,003 per year
Registered nurse 8 salaries reported	$33.13 per hour
Nurse practitioner 6 salaries reported	$69.17 per hour

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