sales associate

automotive service advisor

automotive technician

automotive mechanic

car sales executive

MileOne Autogroup

Typical day day consisted of starting at 6am, writing up night dropped customers cars, we opened at 7am, wrote up and advised things that needed to done or observed on their car. Making rough estimstes before customer left.Reviewed contact information. During the day as the cars were diagnoised, wrote up estimates, presented and quoted them to the customer, via phone or in person. Distributed work to the technicains.Handled incoming phones for appointments or questions. Kept in contact with customer to let them know status or when car was done.Reviewing the bill with customer when done. Depending on the day , I was done for the day at either 5pm, or one late night a week til 7pm. I learned a lot about customers satisfaction, honesty, how to represent a manufacturer that you believe in.
I'd say the hardest part of my job was handling more then my share of phone calls, due to my large customer base, i made a MAJOR effort to keep all the customers and my cliental extrememely pleased, building trust.Another per say hard thing was making sure the work being needed or done,was done right.
The most enjoyable part of my job was making and exceeding my customers expectations, along with providing great customer satisfaction. It was also enjoyable to watch the customers generations of going through the product, meaning being is, i'd see the parents have cars, then hand them down to their kids, waching the young kids grow, get their handed down Subaru, their parents getting new cars, watching that happen again and again was so satisfying That trust in me and the product was sometimes extremely pleasing. At times it would really make my day.And other customers say they'd by another car if was still going to be there for them. That trust was very pleasing.

Let me start by saying that MileOne is overall a good company.  A majority of the negative aspects you can experience with the company are found in THIS position as a call center operator. Firstly, management is EXTREMELY unreliable with sending out work schedules. On many many occasions, I didn't know what the work week would look like until 2 days before it started. The schedule itself is also wildly inconsistent. One week you'll be working mostly 10 to 7 and then you'll do 6 days in a row of 7:30 to 4! It is impossible to have a life outside of work. Supervisors try to guilt trip you into clocking in even if you have an emergency and give them as much notice as possible. The process for requesting time off and things like that are unreasonably complicated and unclear. I don't even know if we have an HR rep. Breaks are required to be 5 minutes or less which is RIDICULOUS!!! and management WILL reprimand you if you are using the restroom for longer than that, and then take a 30 Minute coffee break themselves the same day. Also you're not allowed to mention you work at a call center. Customers will flat out ask, "are you actually at the dealership or do you work in a call center?" and you are forced to reply with a super vague prewritten script. That's a staple of the job as well, the scripts. If you don't recite them to a T, you get points knocked off your employee review. The most enjoyable part of the job is clocking out 10-20 minutes early at the end of the day if you're lucky enough to be scheduled 9-7 on a Friday. 

Over 8 years with the company and every instituted change was for the worse. We watched tech, writer and team leader production bonuses dry up to get absorbed by management when they couldn’t hit their own goals. Numerous managers pulled in and promptly fired when unrealistic production goals couldn’t be met. The answer was always pay less and work more. Night and weekend schedules were commonplace and every month some service paid the tech less despite charging the customer more. Good paying jobs were always given to “cheap” techs to maximize profit while time-consuming heavy diagnostics kept the experienced techs bogged down without labor reimbursement. Coupon after coupon for free services would flood the shop keeping everyone busy with literally no compensation. No effective leadership whatsoever and different people were held to different standards. Complaints and concerns were only ever met with hostility or insults. They even canceled the service that cleaned the bathrooms to cut costs. The foreman was caught on multiple occasions filling the washer fluid and detail chemical barrels with water to keep from running out and making a purchase. No time off was allowed and leave had to be requested over 30 days in advance just to be denied. If you did get time off, all your work was given away. You were, however allowed to drink on the job. Literally a sinking ship of a company with some of the worst policies imaginable.

The workday is pretty simple. You wait for some cars to arrive and be repaired, with the hope that more will arrive to keep you busy. I was already an experienced BMW technician, so there was not much to learn for me. If you are not, they will partner you up with an experience Technician Try to ask as many questions as you can before you go flat rate AND if the person they partner you with only has you doing tires and brakes simple stuff ask for a new trainer you won't learn anything you need. Electric cars are easier to work on #1 always check SIB's then just follow BMW's software and really know how to use a voltmeter.
And the management was fantastic while I was there. I believe they have some new management from Mercedes of Fort Washington. If this is true, l hope they do not destroy the BMW dealership as they did the Mercedes dealership. The workplace culture is fantastic, with many friendly people shop Forman takes the techs out to eat every week. The hardest part of the job is the downtime. And Service Advisors. Any technician that's ever had to deal with a service advisor knows they're more of a speed bump than they are help. The most enjoyable aspect of the job is working with people who feel like family.

If you're new to the car industry then be ready to give your life over to the business. Family life (unless they visit you often which is highly frowned upon unless you're a manager), weekends you can forget it. This company sucks your life away with very little commissions with extremely capped back-ends. Don't worry depending on the brand you sell you'll be extremely busy with ups and leads. This is one of the largest auto groups in the east coast. Management depending on where you are can be really good, or can be really bad but think they're the next Elmer Wheeler. Most mangers complain all day on how their sales team is not doing their job drumming in customers when it's slow. Then complain that the sales team sucks handling customers when its busy but won't get out their chair to TO customers and actually close a deal. Instead they give cars away and you can kiss that commission bye-bye. For vets of the industry looking for a new home you're used to all of this already probably. The bottom line issue for you becomes are you willing to accept flats for majority of your deals (By the way you're not paid on any holdback either). However, management positions here are decent and pay potential is awesome and would only come back to this company as a manager. 

Motorworld was originally a Ertly owned dealership, where alot of the older techs that been there from the beginning are at the point that they slowly watched everything they worked for be taken away. But they have been there so long that starting over is pointless

My experience at motorworld was they flash a pile of money and smoke and mirrors in your face to get you in the door, then you realize a few weeks in your on the hook and can't just get out. Management changes daily, the techs have no work, so yeah 25 hr flat rate looks great till you see the hours you get, which equate to a 10/hr job. The health benefits are expensive and cover nothing. The whole process of getting parts to your bay is over complex, communication is horrible. And it's a cut throat environment. Revolving door, they will gladly push you out if your not one of the boys, and replace you with entry level guys who they can pay poorly. The experience required for this job is breathing they just want to pack the place with warm bodies to try and keep pace with the guys leaving techs in the valley avoid this place. 99% of the employees there are from other areas see the cash & jump on it. Half of them are people they fired and brought back. The other half are the hacks noone else wanted. Or people who just didn't know better

The original manager that put this program together was great. That being said once that manager left it went downhill fast and started treating people very unfairly whether it be pay, in and out times, or overall expectation in the workplace. The management will pick and choose when they want you there and give you little to no reasoning when they switch it on a whims notice and will not care about family obligations or if you have a second job already discussed with management. The culture is very toxic with people constantly arguing and causing problems with such easy tasks and vindictive management. You will be asked to stay late consistently with this job and in some cases punished for leaving late after a trip scheduled last minute. The hardest part about this job would have to be the management and their inability to retain employees and lack of knowledge on the job at hand. This specific job you are a number and told the low pay they give to you is a blessing and to take it or leave it. There is 0 room for growth and the leadership is a joke. This job will put you in some sketchy situations and have lack of empathy on whatever the outcome may be as long as they save face.

Started working in the beginning of the year and then the end of the first  month the management quit and didn't give notice 🤔 so training wasn't really an option no one to help with anything involving an issue . Then the GM decided that enough was enough and brought another service manager from a sister dealership to over see our location so to sum it up no manager for a month
Ana half and a half aso no real training for the new employee so the overseeing manager comes in and says hey I know you were thrown in the fire and Haven't really had the chance to get really trained so come over let me help you (so IAM like great something is going good some structure exactly what we need as a team) so I go then the next day have plans to return to do more training by the 3rd day  the overseeing manager say to me on the 3rd day of him overseeing says we'll ya it's better if we  go our separate ways , so I had waisting time to try to self learn there software with no real training and not at all my fault doing the best I could with not manager  to be told after 2 monts ya we know we didn't have time or the personal to train you  but  we should go our separate ways the kick in the face that day was I get to work early after almost dieing on the way there to get fired 😣 I was so upset that ,that is how they treat an employee ..

Everyday started with a staff meeting where we would review whats going on for the day, goals, and any problems that need to be taken care of. Id go to my desk and start with whatever needed to be taken care of first could be something with a mechanic or something left over from yesterday. Through out the day id mostly be looking up parts for mechanics and making phone calls to try and get parts for mechanics to take care of the customers cars. Id have to communicate with different people to get this taken care of. I learned about cars. I learned how to use a software program to create price and availability sheets to give to the customers. I learned about warehouse work. Management was strict but it made for a good work place. Everything got done. All of my co-workers were great. Always very helpful if i ever had a question. Hardest part of the job was in the beginning when i had to learn all of the different car lines because every single one was different and some were more complicated than others. Once that was over it was easy. Most enjoyable part of my job was being around cars all day. I learned a lot about them and Ive always liked cars so that was the best part.

This is a terrible place to work I work as an advisor here it's a 10 Hour work day the work week starts and runs Saturday to Friday so they have can use that to there advantage to make you work basically every Saturday, even though they tell you it's every other Saturday. Don't have a family or life outside of here or live too far from your job because they want you here so late and here so early that you might get 3 hours to your self of you want to sleep. Mileone doesn't accommodate to people with invisible disorders at all doesn't matter what you tell them or provide them if it doesn't fit there work schedule they will work you out of the store. The pay is very lacking and reliant on Customer service scores which we all know is a way to not pay employees. They do offer other incentives as well but they also relay on CSI scores. My manager at least is a soulless emotionaless brick who doesn't care about his employees or customers just his own dollar. The shop Forman makes up nonsense about cars to try and come up with excuses for not being able to handle the work flow. 

Top Job Titles	Average Salary
Sales associate 8 salaries reported	$83,435 per year
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