health screener

order picker

warehouse associate

data center technician

temperature screener

Milestone Technologies

What is the best part of working at the company?
the lower end people, other than that noting

What is the most stressful part about working at the company?
The most stressful part of the job was dealing with a consistent lack of accountability, transparency, and stable leadership from management. Expectations and procedures were frequently unclear, changed without proper communication, or were not reinforced through proper training. This created situations where employees were expected to meet standards that were never clearly defined or consistently applied.

When issues occurred—especially in high-impact areas like inventory accuracy—there was a pattern of focusing on individual blame rather than addressing the underlying process gaps or training deficiencies. Instead of investigating root causes or improving systems, responsibility was often pushed down onto frontline employees, even when those issues were clearly tied to inconsistent direction or lack of support.

There were also instances where communication from management did not feel fully accurate or consistent, which made it difficult to trust the guidance being given. That lack of trust, combined with shifting expectations, created an environment where it felt like employees were set up to fail and then held responsible after the fact.

Overall, the stress didn’t come from the work itself—I’m very comfortable with logistics, inventory, and fast-paced environments. It came from operating in a system where accountability wasn’t shared, communication wasn’t reliable, and support from leadership wasn’t consistent. A more structured, transparent approach with clear ownership at all levels would have made a significant difference in both performance and morale. watch out for meta staff lying and milestone just unsinging you

What is the work environment and culture like at the company?
The work environment had the potential to be productive, but the culture was heavily impacted by inconsistent leadership and lack of clear communication. There was a noticeable gap between expectations and how processes were actually managed day-to-day, which created confusion and tension across the team.

Rather than a collaborative or supportive culture, it often felt reactive—issues were addressed after the fact instead of being prevented through proper training, planning, or communication. Accountability was not always applied evenly, which affected trust within the team and made the environment feel uncertain at times.

That said, many of the team members themselves were hardworking and reliable, and there was a strong effort at the individual level to keep operations running smoothly. With more structured leadership, clearer expectations, and consistent follow-through, the culture could have been significantly more positive and effective. DO not trust HR, use the meta ethics portal

What is a typical day like for you at the company?
being used and thrown around multiple spots

This is a full time hourly position that is supported by a third party company known as the customer. 
Needs of each center are determined by the needs of the customer. 
The changes requested by the customer are accepted to not loose the customer contract and encourage further business growth. 
This falls on the employees and expectation from Milestone that the employees will change schedules, work different days and hours than previously at the drop of a hat. 
Short notice of change has happened 3 times in less than 6 months. 
The job itself is repetitive and as expected, but micromanaged to the point that it feels like they don't think you have the ability to do the job without someone messaging you to do something in the exact minute when that is not feasible with a contact center where you are on the phone and cannot hang up on a customer. 
The job is a phone, email, and chat contact center supporting whatever product the customer requests and time/days that the customer requests. 
When you get to your desk you are expected to be productive and get two paid breaks and one unpaid lunch. These times are often changed daily and set by a workgroup that is monitoring the entire workforce. This doesn't always work to the minute they expect you to take your lunch or break because you may be in a long interaction with a customer, which they expect to be 15 minutes and can go as long as 1 hour depending on the issues the phone, chat, or email contact needs assistance with. 
the job itself if offered ability to hit metrics and be rewarded vs micromanaged would show better results and increase moral in the center.

Initially, Milestone was an enjoyable place to work, but as time went on, I started to notice how poorly certain employee groups, particularly contract workers, were treated—especially those involved with the company's largest contracts. 

During meetings, management (including the SDM and ROM) would sit with us but would not offer any support while we faced criticism from clients. This lack of assistance is disheartening and feels quite isolating. 

Furthermore, there is a palpable fear of reporting issues to HR. It has become clear that HR's primary role is to protect the company rather than advocate for employees. This environment fosters hostility and workplace harassment, which is concerning. 

The lack of concern for mental health is also alarming. Whenever the topic of work-life balance is raised, the response from supervisors tends to dismiss these concerns, often phrased as a "that’s a  peep poor excuse." Overall, working here has become truly depressing, and I hope management starts to prioritize employee well-being.

If you need a job it’s a good place to start however it’s not the right place to stay long term. They care more about the contract they have vs their employees well being. 

Specifically while they conduct their “ All hands on deck meeting” where it mostly involves bragging the amount of money that was made and their worthless trips they have. The trips they are able to have from your hard work, frustrations, sweat , and tears. 

Milestone does not care about their employees. Most of us are hired on as CWs to work under contract for another company. While the total contract goes up your pay does not, so the company just reaps more of the benefits from you. There is NO maternity leave so best of luck starting a family while working for milestone. There is NO sick time for milestone. You get a whopping 7 paid holidays throughout the year, but don't worry they give you 2 additional flex days to use (this is sarcasm). Promises are made but never kept by this company and most of the other CWs I know are barely getting by. Also there is no raise, and the insurance company they use really doesn't save you anything even if you are paying for a better plan. The benefits and compensation are a joke. For the holidays this year they gave us the same chocolates that they sent us last year, obviously they just had too many made and let them sit in a warehouse till the next year. It's always fun to call into one of our all hands calls and hear about how great the company is doing but not seeing a single thing in return from them... this company will NOT care about you, other than the profit they can make off your contract.

At first, this temp job seemed to be ok--as they bumped up our pay, but it soon became obvious things were NOT as they seemed. 
After complaints from the client we now receive 'threats' concerning write ups/verbal warnings, and on-line quizzes to see if we know how to do our jobs. This is NOT how to motivate or manage the your staff--but its all in a days work at Milestone!

Work policies are ill-defined as they are changed by the client hourly and training for new-hires needs to go much deeper than 'emailed materials/SOP' (that no one reads). Leads/Supervisors do nothing to motivate or educate staff and turn a blind eye to on-going poor work ethic to keep up 'staffing'.

Honest communication is non-existant and the game-playing favortism by the managers is high-school level entertainment.

Its pretty apparent MT is a VERY low end temp-for-hire operation trying to meet client quotas. 

Do a better job with promoting foundational training of staff from the start of the hiring process. 
Leads/Supervisors and Managers should continue DAILY positive reinforcement of policy and education. STOP the threats of punishment and write ups... it doesn't improve morale or 'scare' people to do better work. 


I wouldn't recommend to anyone to take a risk working for MS unless they are desperate for a job or just starting out.  This is a common complaint, but I must say that the middle mgmt don't seem to know what they are doing.  I watched an entire team get hired last summer, then 5 of 6 of them were laid off 3-4 months later in Nov.  Mgmt told everyone that the company had erroneously predicted the number of network engineers they would need for the contract and they had hired too many people.  That was about 1/8 of the entire office Austin!   

A person who was laid off said that they were not given any warning that they were labor surplus,  that they were given just 2 weeks severance for the company's mistake... and since it was early Nov, they probably didn't have hopes of finding a job until after the holidays (2 months+).  Everyone at the Austin MS office is now nervous for job security... I wouldn't recommend that anyone plan to work for this company long term, or leave a stable job to work at MS, but it is perhaps a good place to work short term while gaining experience if needed while looking for a better job.  I'm keeping my resume on Monster, Indeed, careerbuilder, etc to keep the opportunities coming to find something more stable than MileStone.

RUN THE OTHER WAY!!!! This is a HORRIBLE company to work for, Period! Cut throat cliquish behavior within and other vendor companies. HR is a joke and DOES NOT have their employees best interest in mind at all! I worked under a jealous and unprofessional creature that voiced the fact that she "did not like people"hmmmmmm........I was never properly trained then thrown into a building of my own. It was fine since thankfully I came wit my own professionalism and skill set, hence, that is how I was uprooted from my previous employer and slammed dunked THREE interviews mind you. I was not given proper instructions and or procedures. Set up for failure in my opinion. Long story short I was harassed, discriminated against watched and made to feel uncomfortable every work day. I brought it to my managers and HR's attention as well as the clients'. Needless to say the persons in which I had problems with was notified and I was ultimately terminated TWICE with an active harassment case going. Then told it wasn't termination just a 30 day NON paid investigatory leave. BS! If it walks like, talks like RETALIATION...guess what, thats what it is! RUN, RUN FAST! They will try and ruin your professionalism and your life!!

You can work as hard as you can possible, make groundbreaking strides within the contract and still go nowhere with your career or position.

When the company went through leadership adjustments, there were several people who fell through the cracks. I was a project lead until my manager left, then none of the managers picked me up. I was at a warehouse until I emailed the new manager replacement  and management immediately kicked me from the warehouse contract to put me in random locations again.

I got an offer to transfer to Logistics for a steady job when COVID hit due to my previous work accomplishments and improved the business from the ground up.

They treated me pretty poorly, with the contractor not feeling my position valid enough even though I implemented many corrections and enhancements that took the business to where it is today. 

Even after all that ground breaking effort, there was no career growth or opportunities. Leadership on my contract was not what I would call "team centric." There are leadership roles that will take the credit for your hard earned efforts and claim it to be their own to boost their position.



Over a couple of years, of working in this role, I have witnessed significant management changes. A primary concern is that client needs are often prioritized over employees, which can create a challenging and sometimes disheartening work environment. While the company emphasizes a strong safety culture, it can sometimes come at the expense of employee well-being and morale.

I have observed several long-term colleagues leave the organization for better opportunities in other states, or some cases, be let go without clear reasons. One of the recurring issues is that mistakes, even minor ones, tend to be held against employees over time, affecting opportunities for promotions and bonuses.

Despite the high expectations for perfection, it is important to remember that mistakes are inevitable because we are human. Given these factors, I believe the work environment has become somewhat toxic, and the position may be better suited for those seeking experience rather than long-term growth.

Constant change of management leads to inability to understand/manage team and needs correctly. Also make sure you don’t need more than the bare minimum, they have trouble knowing who is supposed to be in specific areas/jobs. You won’t ever know your coworkers due to how the job is, so you will not develop a close relationship besides the app used for shifts and announcements. 
For the job it is it’s good, but don’t forget that this is a pandemic position, so you need to keep in mind the longevity of one’s position. 
Make sure to be firm in every position you take, be it the person who’s complaining about covid policies or the size of gloves needed after asking multiple times. Lunch and breaks are hard to come by, so make sure to be prepared for that and become friends with the other companies security guard you’ll be paired with. 
They have good healthcare and perk programs

Top Job Titles	Average Salary
Health screener 47 salaries reported	$40.67 per hour
Order picker 99 salaries reported	$33.08 per hour
Warehouse associate 1 salary reported	$19.00 per hour
Data center technician 2 salaries reported	$19.48 per hour
Temperature screener 10 salaries reported	$24.00 per hour

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