concierge

spa attendant

massage therapist

esthetician

nail technician

Milk-+-Honey-Spa

Started off with very little communication between the job recruiting team and the whole initiation process took over a month in a half just for a call back. The training was a nightmare, it was extremely rushed and personally didn’t receive adequate training for the location I applied for. I received backlash from management for not accomplishing tasks correctly with little to no training for my actual job duties. I was referring to a google doc from 2014 and left to close up myself. The staff is extremely passive aggressive, with a I don’t want to be here attitude. The turnover rate for management is extremely frustrating and co workers aren’t exactly helpful. A few gems hidden in other locations but everyone gossips about each other. All Austin locations have an extreme toxic work environment that lacks empathy, patience and understanding of human nature to make minima mistakes under immense pressure. No time off unless someone could cover you which is rare and almost no time to relive yourself. If you aren’t crying when you come home from work and panicking each time you are scheduled to come in then you really didn’t get the milk+honey spa work experience. 

This company was voted best in Austin and honestly I can’t begin to comprehend why someone would release false information like that. 

they promise you the world and then they literally gaslight you  they tell you one thing and then gio back on it or say it never happened they make things up with no verification and the.n when they are asked about it they lie.  they do not celebrate employees success they could care less about developing personal or professional skills forget trying to help them achieve that. they say they have an open door policy but they don’t actually hear anything or make any changes instead they talk amongst themselves and. further lie and gaslight around  the  issue.  they gossip and have favorites and bend the rules for themselves and whoever is in their inner circle but target other top performing individuals. this place is toxic and literally gave me  so much depression to my life  and aggravated my anxiety  so badly and when i tried to let them know they basically smiled in my face and then forced me out. They make it impossible to be successful and they don’t give you any information on who you can seek out for change because they all gossip together. management has no leadership skills and  nor experienced in leading or team building or development and they don’t want to improve at all. they just sit in the back and send random emails and make they’re guaranteed salty and play games. 

A typical 6-7 hour work day consisted of work on 3-5 clients with a 30 minute break if asked for.  Management at the Hill Country Galleria location were amazing, very understanding and helpful. Galleria location is a little slower than the downtown location but parking is free where downtown location is not. Parking in downtown is a hassle and very expensive. The company does offer a discounted parking at a parking garage a 10 minute walk away. Most employees are very friendly and ready to lend a helping hand. Hardest part of the job would be finding coverage for shifts at the Galleria location, the parking in downtown Austin, part of management at the downtown location and breaks are very hard tog get. A lot of the time breaks weren't given even if requested or were deleted in the middle of the shift to accommodate clients without checking with the therapist first to see if it was okay. Some of the most enjoyable parts of Milk+Honey would be the coworkers, employee discounts, great pay and benefits especially 401K, flexible schedule and availability to pick up extra shifts whenever.

I think Milk and Honey is a great place to work; the culture has a pretty positive vibe, they have great benefits and it's a beautiful spa. The negative is the commission is a little low, around 20%, but the tips make up for it. As an Esthetician the treatments become very boring due to limited back bar supplies. Over time you start to feel like more of a massage therapist due to lack of treatment options for clients. They also run out of back bar supplies a lot, which is annoying. If you like to wax they do get a lot of wax clients, but the hard wax they use is the worst on the market, makes Brazilian waxing way harder than it needs to be. All in all, it's a great place, but it does have it's negatives, as does any place of employment. It may not be the best place for long-term employment for an Esthetician due to treatment limitations. They are a very busy spa, so your books will be packed, which is fantastic. It's also very easy to build a clientele if you are good at what you do.

What is the best part of working at the company?
Exposure to retail and service-side operations.

What is the most stressful part about working at the company?
Former employees have been left dealing with serious pay discrepancies, with little to no oversight ensuring compensation is accurate. The company has rapidly expanded its services without proper training, relying heavily on subpar third-party instruction that leaves staff unprepared. The facility itself is aging and poorly maintained, adding to the overall decline in standards. On top of that, performance evaluations for massage therapists are tied to retail sales, which feels completely misaligned with the role and disrespectful to both staff and loyal clients.

What is a typical day like for you at the company?
A typical day is spent dealing with pay issues, scrambling through poorly structured services, and trying to meet expectations without proper training or support. Dealing with frustrated clients in a deteriorating environment.

What is the best part of working at the company?
Opportunity to learn customer interaction basics

What is the most stressful part about working at the company?
Management communication was inconsistent, yet employees were still blamed for issues caused by that lack of clarity. While I was criticized over customer service, there were ongoing unprofessional behaviors happening openly around both staff and customers. Micromanagement made it difficult to do even basic interactions without constant oversight. Scheduling ignored availability discussed during hiring, and the training process felt unnecessarily long and inefficient. Feedback was unclear and often masked with overly positive language, only to result in sudden termination without real warning or support.

What is the work environment and culture like at the company?
A stressful atmosphere where employees often feel on edge.

What is a typical day like for you at the company?
The day is spent managing confusion and pressure.

I was a fresh graduate from a cosmetology school when I started working as a salon assistant. The hours are atrocious. I was kept there until midnight sometimes. The management was flaky, unprofessional, and under qualified. Literally nobody knew what was going on most of the time. The women in the salon were cliquey and bratty. Some were okay, but they ranged from outright rude to deprecating. A lot of trash-talking and gossiping. They’ll deny it, but they all did it. As an assistant you’ll be asked to clean every inch of the salon, even the bathrooms. And if everything is done and there’s no clients to attend to and you check you phone, the management will you into their office. Despite all the stylists being glued to their phone all day. The apprentice system is also whack. If you choose to leave or move during or after the apprenticeship then you have to pay them, because they think their knowledge is that important. Not worth it. Find a better salon if you want to have a career. 

Horrible environment, good pay but at what cost. They will break you down until you’re questioning your own reality. Upper management conspire with high commission employees to break down and destroy anyone they don’t like. They gaslight small things to make you think you’re the one that isn’t seeing reality then they move to bigger things so that your records can reflect your disconnect with direction so that when you finally report serious matters to HR you’re seen as a flight risk and they can’t “do anything for you since this seems to be a pattern of behavior for you” 
They make MILLIONS per year and your hard work is rewarded with a $50 IN STORE credit which is only enough for (maybe) 1.5 products you’ve had your eye on and oh yeah, you can’t use your employee discount with it. Just messed up. 

Not a place I would recommend to be honest. The pay was decent but you are made to be at work for a huddle regardless of when your first client is. I would be only one there for huddle so it was a waste of my time. No respect for providers and they do not have any regard for you as a person. Only paid on commission so sometimes you made less than minimum wage depending on the day. Some days would be really busy and pay was great but it was truly a toxic environment and I chose to not be a part of it. It has a lot of potential but even the owners would come and get a massage and would never stick around to introduce themselves. No support from leadership. 
Supposed to get 4$ bonus for every personal request but you never see it. 

Employees are treated unfairly. This place is very unprofessional, disrespectful to their employees, the managers are terrible and owners are just as bad. Looks are truly deceiving regarding this spa. Do yourself a favor and don't waste your time working for this company. You will regret it !!This company lacks integrity, personal accountability, respect for their employees,empathy and the list goes on and on. Its very disheartening to know this company is even open. The best thing about this place is the employees that you work with and most of them want to leave but they feel they have no where else to go!!   This is a Drama, stressful environment with lots of unprofessional management!

Top Job Titles	Average Salary
Concierge 49 salaries reported	$18.70 per hour
Spa attendant 36 salaries reported	$17.39 per hour
Massage therapist 25 salaries reported	$47.70 per hour
Esthetician 24 salaries reported	$42.17 per hour
Nail technician 14 salaries reported	$34.00 per hour

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