leasing consultant

maintenance technician

community manager

apartment manager

groundskeeper

Mill Creek Residential Trust

My story is a rather unique one as it relates to how I became a part of the Mill Creek Residential family. Our property was involved in a sale that led to Mill Creek being brought on to take over management and if anyone has experienced this, it's a very uncertain time to be in as things can go a number of ways with any form of sale or takeover.  In this case, Mill Creek took the time to review my work thus far and determined that I was managing well enough to warrant me to retain my position with them.  More than 3 years later and it's only a definitive that the right decision was made for both sides, as I have continued to maintain and manage my community and more importantly, have continued to grow with Mill Creek and its amazing on site and corporate level workforce.  

Having worked for several multifamily housing companies over the span of 10 years I can absolutely say that Mill Creek is a cut above the rest.  There's an open line of communication with upper management and an efficient amount of support to help us to run our communities in a manner that allows for strong resident retention and positive feedback.  There is no such thing as a one person show in the field so without every aspect of it working well and on the same page, things can go very bad, very easily.  Thankfully that isn't the case here and I am very proud to be a member of the Mill Creek Family!

Being in the industry for nearly 18 years, I've worked for a handful of property management companies. I can honestly say that Mill Creek is a breath of fresh air in the industry, not just to associates, but also residents. We truly care about our people and in turn our people care about our residents. We don't just say we have a clear mission statement and core values, we actually live them by them.

The company culture is truly amazing! There are several key words that describe the culture; Transparent, autonomous, motivating, progressive, flexible, innovative, collaborative, fun, rewarding and welcoming. As a regional manager, what I hear most from associates is that they feel valued whereas at other organizations they felt like a number rather than a person.

Mill Creek sets the bar high for the company as well as the associates. We have high expectations and aggressive goals, but we know how to have fun and celebrate successes along the way.

And, if you're seeking upward mobility and strive for professional growth, then Mill Creek is where you want to be. Mill Creek is the parent company of several brands including Modera, Alister and Amavi - all poised for expansion in desirable locations throughout the US.

At the end of the day, I can genuinely say I love where I work!

Typical day at work was stressful. At my time here, we were always understaffed. We had a high traffic community, never had a complete leasing team as the turn over was high. The company implemented an AI agent that would bring unqualified clients, which was a waste of time for the staff like we already didn’t have enough on our plates. The expectation to complete the job is unrealistic given the lack of support from management and unstable team. I had to work so much unpaid overtime in order to get the basic work done, and then some. Corporate requires an intense audit on the lease files which takes hours to complete. It was too much to handle for one person like me, which I pride myself in my hard work, I exceeded leasing goals and was good at the job but it came at a price instead of an award. I did the job for as long as I mentally could, but inevitably this job and the toxic work environment completely broke me. What I enjoyed most was working with most of the team members  and loved working with the residents and meeting new people on tour. The property was beautiful, and they had a generous housing discount, the commission was okay (I’ve had better at other management companies) but at the end of the day the bad and stress weighed out the good. I left with some unpaid wages, and feeling like nothing but a number. 

I have worked for multiple companies in a variety of industries during my career and Mill Creek is definitely one of the best in relation to caring for their employees.  Management does not hesitate to hire staff when the workload grows; they provide the little perks that make a difference - like free drinks and snacks in the breakroom.  As well as bigger perks like sick time and a 401k match. The company is working hard to provide many training opportunities for new hires and those looking to improve their knowledge and job skills.  I feel that issues are heard and openly discussed when brought before management.  We work hard, but feel appreciated.  Since it is a growing company, procedures and processes are often analyzed and changed, so flexibility is important.  Also at times, the workload can become overwhelming, but again, if this is addressed with management, I have not seen a hesitation to hire where a true need is shown.  There are many different facets of Mill Creek as the company spans multiple states and departments, so some departments may function better than others, but overall I have heard very few complaints from fellow employees.  In fact, many have worked with the company for a very long time.  It is exciting to be a part of a healthy and growing company where employees work hard and have a passion for their job.

Management for Skye at Belltown likes to cut the corners to make sure they do not have to do any extra work, they will not process residents with unauthorized occupants and smoking is basically allowed in the garden and in the homes. Residents can get away with anything as long as they aren't caught "red handed" (we have to see them smoking in their home to charge them) complaints aren't taken care of unless a review is written. Fair housing violations happen all the time, one resident can be transferred to a different home at the same rent because his neighbors are using their toilet at night but someone worried about their safety has to get a restraining order to be transferred... The community manger has unrealistic hours coming in 1.5 hours before the office opens and leaving 2.5 hours before the office closes. They won't get better tasting coffee for the residents "they will drink more if they like it" and trying to get wet floor signs for the elevators is a joke, not to mention traction strips or signs warning about the dangerous entrance to the garden when it is wet outside.  Oh and don't even try to ask the ASM anything, he has been here 7 years and his answer for everything is "I don't know, ask the manager"

I worked as a leasing consultant for about 1 year at a Mill Creek Property. The main problem myself and my coworkers had was our toxic, unprofessional and threatening boss. They were able to get away with what they did because Mill Creek's HR department is based at their headquarters in Texas. To report our boss would require emailing or calling the HR department in Texas. All phone calls were recorded, which our boss had access to, and work emails were monitored. We felt like prisoners to their mood swings and at times threatening behavior, unable to reach out to HR. In addition, as an employee, you are given a 50% rent reduction if you live at the property you work at. This causes an increased power dynamic with your boss, as if you are fired, you are stuck in a lease and the rent is increased to 100% market rate. Additionally, it is up to the manager to create your schedule. Mill creek did work scheduling by two week time periods. So at times I could work 8-9 days in a row, have a day off, work another day, have a day off, work another day. This destroyed any hopes of a work life balance, and I never had two days off in a row. Our boss however, always had the weekends off. 

I am a Community Manager and as I am fairly new to the company, I have followed them for over 2 years while my new lease up was being built. I knew I wanted to work for Mill Creek and waited for the perfect location and  opportunity!  I was hired and was also able to hire my dream team and WE ARE ALL SO HAPPY!  The support team is so knowledgeable and so quick to respond and help!  The marketing team is stellar and makes our jobs with regards to marketing and flyers so easy!  The training department, WOW, what can I say other than the enthusiasm and eagerness to help is so endearing and we all truly feel like we know what we are doing!  LOL!  I absolutely love coming to work every day as on a new construction and lease up, I get to meet someone with Mill Creek almost everyday!  What a joy!!  Thank you Mill Creek for hiring me and bringing me so much joy with my work life!    

What started out to be a place of equal opportunity and advancement back in 2010, turned into an unbelievably stressful environment by 2015.  The company began to grow rapidly by 2015, and the construction industry was booming.   I was part of the corporate accounting team, turnovers were high.  People were stressed mostly because of unrealistic job duty requirements and deadlines set by management, who would not be able to meet these deadlines themselves if they were asked to.  

Though I advanced through the ranks, my dream job eventually began to consume me, working 50+ hours per week, and causing health issues in the end.   My leaving in 2016 was bitter sweet, but the best thing that could have ever happened to me.  

I would not wish this type of work environment on anyone.

I have worked here for a year and a half.  I am middle management and am very happy here.  Mill Creek has a great on-boarding and training program that is through an internal training department.  

The company is national in scope with development groups in 14 major markets and is actively building in each of them.  We started construction on about 5,000 apartment homes each of the last two years. 

The organization is flexible enough to adapt to any situation, yet has a strong platform and procedures in-place to keep things straight forward for our teams.  

We are focused on customer service to our residents, which makes it good to work on-site.

I believe that I have a good team, We work very hard complete our task. However, when things get hard, Its like an emotional roller coaster. Just when you feel your doing something right, something crazy unheard of happens, causing you to feel drained and ready to give up. I still have hope, but everyone has a breaking point. The Benefits are good but for the amount of things my team does to make our community great, We all need a raise!! I wish we had proper training before being place at work with endless training videos that have to be complete by a certain time. 


Top Job Titles	Average Salary
Leasing consultant 4 salaries reported	$20.12 per hour
Maintenance technician 4 salaries reported	$27.25 per hour
Community manager 3 salaries reported	$98,500 per year
Apartment manager 1 salary reported	$31.50 per hour
Groundskeeper 13 salaries reported	$20.48 per hour

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